Error -2002 hardware issue after diagnostics what can i do to fix?
My macbbok 11 air has a mind of it's own. Sometimes turns on, often doesn't! the genius bar couldn't even turn on. At the moment it is on and so i have run a diagnostics and an error -2002 came up. Does anyone know what i can do to fix this myself? Or do i just need a new logic board. I'm assuming its a hardware issue, but does that mean replacing all? Any help or advice would be much appreciated.
See the actions for that error number here:
http://support.apple.com/kb/TS3297
Also maybe here:
Backup error (-5000): Apple Support Communities
srl7575 wrote:
Now it's saying (-5000)
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Getting out of memory errors in Indesign 5.5. What can I do to fix it?
Getting out of memory errors in Indesign 5.5. What can I do to fix it?
Tell your dumb friend to pay you for a new phone as he damaged it. You cannot get help here for a phone that has been taken apart, as it is not user servicible. Your dumb friend also voided your warranty and, even if the warranty were expired Apple will never touch that phone.
Time to get smarter friends. -
Ever since I updated to the latest Firefox 3.6.12 a several weeks ago I began to have this problem. Under 'Options' and 'Start Up' I have highlighted - when Firefox starts " Show my Windows & Tabs from last time". My settings have never changed since this last update to the latest version so I don't know why I am experiencing this problem. I will say that I did recently do a Windows Reinstall on my computer (Window XP - SP3) but this didn't start to become a problem until the latest Firefox update a week or two later so I doubt this may have something to do with the problem.
After looking on the forums for solutions to this problem I came across one thread, which said that this can be a problem with the file sessionstore.js and sessionstore.bak in the Profile Folder and then said what to do to find and delete these type of existing files. Well, I followed the instructions on how to do so and yet Firefox still doesn't always save my Tabs upon computer shutdown. I'd say 2 out of 3 times I do a restart or shutdown it saves my Tabs but 1 out of 3, it does not. By the way, I thought I'd also mention that this exact problem is happening on two of my computers both running Version 3.6.12.
So what gives?...could it be problems with the latest Version 3.6.12 causing this since that's when this problem started occurring? What else can I do to troubleshoot and finally fix this? ...it has become very frustrating since I keep a lot of open tabs before closing Firefox and never know when it's not gonna save!!!Make an appointment at an Apple store if there is one nearby.
-
My iMac is a 2012 2.7 Ghz Intel Core i5. When I sign into my apple ID a unknown error pops up and says to please try again later. Right now I am running OS X 10.8.5. Anyone knows how to fix this please let me know. Thanks.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting. -
I installed Yosemite and now my computer is slow when logging in. Also when I type my password, a bar appears measuring the process and then all of a sudden the screen images are distorted. After that my home screen appears and everything seems normal. What can I do to fix this?
Here is what the etrecheck results are:
Problem description:
slow at start up, screen is distorted while logging in, it is fine after
EtreCheck version: 2.1.8 (121)
Report generated April 5, 2015 at 9:42:01 AM PDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (13-inch, Early 2011) (Technical Specifications)
MacBook Pro - model: MacBookPro8,1
1 2.3 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 297
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.2 (14C109) - Time since boot: 0:7:0
Disk Information: ℹ️
Hitachi HTS545032B9A302 disk0 : (320.07 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 318.84 GB (174.85 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 319.21 GB Online
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[not loaded] com.devguru.driver.SamsungComposite (1.1.0) [Click for support]
[not loaded] com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5) [Click for support]
/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
[not loaded] com.devguru.driver.SamsungACMControl (1.1.0) [Click for support]
[not loaded] com.devguru.driver.SamsungACMData (1.1.0) [Click for support]
Startup Items: ℹ️
HP Trap Monitor: Path: /Library/StartupItems/HP Trap Monitor
Startup items are obsolete in OS X Yosemite
Problem System Launch Daemons: ℹ️
[failed] com.apple.ucupdate.plist
[failed] com.apple.watchdogd.plist [Click for details]
Launch Agents: ℹ️
[not loaded] com.google.keystone.agent.plist [Click for support]
[not loaded] com.hp.help.tocgenerator.plist [Click for support]
[not loaded] com.logmein.LMILaunchAgentFixer.plist [Click for support]
[not loaded] com.logmein.logmeingui.plist [Click for support]
[not loaded] com.logmein.logmeinguiagent.plist [Click for support]
[not loaded] com.logmein.logmeinguiagentatlogin.plist [Click for support]
Launch Daemons: ℹ️
[not loaded] com.adobe.fpsaud.plist [Click for support]
[not loaded] com.google.keystone.daemon.plist [Click for support]
[not loaded] com.logmein.logmeinblanker.plist [Click for support]
[not loaded] com.logmein.logmeinserver.plist [Click for support]
[not loaded] com.logmein.raupdate.plist [Click for support]
[not loaded] com.microsoft.office.licensing.helper.plist [Click for support]
User Launch Agents: ℹ️
[not loaded] com.adobe.ARM.[...].plist [Click for support]
[not loaded] com.facebook.videochat.[redacted].plist [Click for support]
[not loaded] com.google.GoogleContactSyncAgent.plist [Click for support]
User Login Items: ℹ️
iTunesHelper UNKNOWN Hidden (missing value)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Android File Transfer Agent Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
HP Product Research Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
HPEventHandler Application (/Library/Printers/hp/hpio/HPEventHandler.app)
Internet Plug-ins: ℹ️
o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
LogMeInSafari64: Version: 1.0.660 [Click for support]
Default Browser: Version: 600 - SDK 10.10
Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
LogMeIn: Version: 1.0.660 [Click for support]
Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
LogMeInSafari32: Version: 1.0.660 [Click for support]
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
AdobePDFViewer: Version: 10.0.1 [Click for support]
SharePointBrowserPlugin: Version: 14.1.0 [Click for support]
iPhotoPhotocast: Version: 7.0 - SDK 10.7
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
7% ocspd
4% WindowServer
1% kextd
0% ps
0% securityd
Top Processes by Memory: ℹ️
137 MB Microsoft Word
120 MB Safari
86 MB ocspd
82 MB CalendarAgent
77 MB WindowServer
Virtual Memory Information: ℹ️
310 MB Free RAM
1.89 GB Active RAM
1.55 GB Inactive RAM
544 MB Wired RAM
1.13 GB Page-ins
8 KB Page-outs
Diagnostics Information: ℹ️
Apr 5, 2015, 09:32:47 AM Self test - passed
Apr 5, 2015, 09:30:05 AM /Users/[redacted]/Library/Logs/DiagnosticReports/AdobeResourceSynchronizer_2015 -04-05-093005_[redacted].crash
Apr 4, 2015, 01:12:41 PM /Users/[redacted]/Library/Logs/DiagnosticReports/AdobeResourceSynchronizer_2015 -04-04-131241_[redacted].crash
Apr 4, 2015, 08:13:57 AM /Users/[redacted]/Library/Logs/DiagnosticReports/AdobeResourceSynchronizer_2015 -04-04-081357_[redacted].crashReinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Reinstalling OS X Without Erasing the Drive
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list. Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Alternatively, see:
Reinstall OS X Without Erasing the Drive
Choose the version you have installed now:
OS X Yosemite- Reinstall OS X
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless. -
For access to the itunes store, I get an error message -45054 ¿what can i do to fix this problem?
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
How come when I try to restore my iPhone 4 GSM (factory unlocked) with itunes, it starts ok, then at 60% blocks like for about 5 min, then continues till 100% and itunes give error msg (-1) ??? what can be the problem.
thank you in advance.Error 1 or -1
This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
http://support.apple.com/kb/TS3694 -
After installing the latest itunes/quicktime update I can no longer acces the itunes store nad my iphone does not complete syncing. What can I do to fix this? I have tried uninstalling and reinstalling itunes. I have uninstalled and reinstalled windows updates. I have checked the firewall settings. what else?
The problem is with version 10.4.1. I had to reload 10.3 to get it to work. The recommendation from a previous poster worked for me. Here was their list of steps:
Go to Control Panel>Programs>Uninstall
2. Uninstall the following Apple programs in the following order:
a. iTunes
b. QuickTime
c. Apple Software Update
d. Apple Mobile Devices Support
e. Bonjour
f. Apple Appllcation Support
3. Reboot PC
4. Find, Download and Install iTunes 10.3 (you can find it at FileHippo.com)
If you start iTunes now you will get an error message saying that the current iTunes library was created by a newer version of iTunes. To correct this:
5. Go to your Music>iTunes folder and delete the "iTunes Library.itl" database file
6. Within this iTunes folder find and open the "Previous iTunes Libraries" folder and locate the most recently dated "iTunes Library (date).itl" database file.
7. Copy and Paste this file back into the iTunes folder
8. Rename this "iTunes Library (date).itl" file by removing the date. It should say "iTunes Library.itl"
9. Reboot PC -
I have a problem with youtube...i can't watch some videos from youtube! They stop after few seconds of playing!! what can i do to fix it??
Try loading the same video in different browsers (Firefox, Chrome, Safari and Internet Explorer are your best options). If the issue is across all of them, make sure you've downloaded the latest version of Flash at http://get.adobe.com/flashplayer/
If it's still stopping after that...Do the tried and tested method for everything: reset your router. -
Hi i'm trying to restore my iPod classic and it says that the iPod could not be restored. An unknown error occurred (1434) what can i do to fix this? Thanks
Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.
http://support.apple.com/kb/TS3694#error1015 -
No service error on Bsnl 3G on my iPad. What can I do to fix this
No service error on Bsnl 3G on my iPad. What can I do to fix this
I had the same issue (iPAD version 4.3.3) and it wouldn't connect to 3G in the house which I know has good signal. I tried several times turning off the Cellular Data switch and putting it into flight mode, leaving it for a while, doing a hard reset several times but still the darn thing gave "no signal". Guess a hard reset isn't as hard as it could be.
Fiddled with the automatic carrier then but when I pressed this it just whirled away for minutes. Then
Put machine into flight mode and turned it off.
Removed SIM.
Rebooted and made sure I got the no sim card message.
Turned off machine again
Replaced sim and at last success it found 3G. -
Help! I'm getting the following error message:
"iTunes could not connect to the iTunes Store. An unknown error occurred (-3212). Make sue your network connection is active and try again."
I'm obviously connected to the internet since I'm typing this. What can I do to fix the problem? Thank you for your help!Hello Buck
If you are having issues with the iTunes store, check out the article below.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
Hi, i keep getting plugin error messages on u tube. What can I do?
Hi, i keep getting plugin error messages on u tube. What can I do? Thanks Michelle
Morning ShellyStolar,
Thanks for using Apple Support Communities.
Safari: Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues
http://support.apple.com/kb/TS3230
Hope this helps,
Mario -
all of the apps on my ipod touch dont respond, or will stop working after a short period of time. ive had my ipod for less than a year and this has been a reaccuring issue for a while. what can i do to fix this problem?
Have you tried a hard reset yet? To do this, press and hold both the Sleep/Wake and Home buttons together long enough for the Apple logo to appear.
Otherwise, try a restore from an earlier backup in iTunes.
iTunes: Backing up, updating, and restoring iOS software
And lastly, restore to factory defaults in necessary.
B-rock -
Everything is slower after maverick what can I do to speed things up?
everything is slower after maverick what can I do to speed things up?
Boot-up slow, NetFlix streaming erratic, wifi will not automatically connect after putting computer in sleep mode, Studio One 2 glitches after running for a while. None of these problems existed until I upgraded to Mavericks.
Here is EtreCheck result:
Hardware Information:
iMac (21.5-inch, Late 2009)
iMac - model: iMac10,1
1 3.06 GHz Intel Core 2 Duo CPU: 2 cores
12 GB RAM
Video Information:
NVIDIA GeForce 9400 - VRAM: 256 MB
System Software:
OS X 10.9.2 (13C1021) - Uptime: 0 days 5:4:0
Disk Information:
ST3500418ASQ disk0 : (500.11 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (357.95 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
PIONEER DVD-RW DVRTS09
USB Information:
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
Logitech USB Receiver
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
PreSonus FIRESTUDIO_MOBILE 400mbit - 400mbit max
Thunderbolt Information:
Gatekeeper:
Mac App Store and identified developers
Kernel Extensions:
[not loaded] com.Logitech.Control Center.HID Driver (2.6.2) Support
[not loaded] com.beceem.BeceemAppleWiMAXAdapter (5.2.56d13) Support
[not loaded] com.fklt.driver (1.8.0) Support
[not loaded] com.novatelwireless.driver.3G (2.2.8) Support
[not loaded] com.novatelwireless.driver.3GData (2.2.8) Support
[not loaded] com.novatelwireless.driver.DisableAutoInstall (1.2) Support
[not loaded] com.sierrawireless.driver.SierraDevSupport (2.0.2) Support
[not loaded] com.sierrawireless.driver.SierraFSCSupport (2.0.2) Support
[not loaded] com.sierrawireless.driver.SierraFSRSupport (2.0.2) Support
[not loaded] com.sierrawireless.driver.SierraHSRSupport (2.0.2) Support
[not loaded] net.kromtech.kext.AVKauth (2.3.6 - SDK 10.8) Support
[not loaded] net.kromtech.kext.Firewall (2.3.6 - SDK 10.8) Support
[kext loaded] org.virtualbox.kext.VBoxDrv (3.1.6) Support
[not loaded] org.virtualbox.kext.VBoxNetAdp (3.1.6) Support
[not loaded] org.virtualbox.kext.VBoxNetFlt (3.1.6) Support
[kext loaded] org.virtualbox.kext.VBoxUSB (3.1.6) Support
[kext loaded] tc.tctechnologies.driver.PaeFireStudio (8028) Support
Startup Items:
PaeFireStudio: Path: /Library/StartupItems/PaeFireStudio
VirtualBox: Path: /Library/StartupItems/VirtualBox
Problem System Launch Daemons:
[failed] com.apple.DumpPanic.plist
[failed] com.apple.softwareupdated.plist
[failed] com.apple.wdhelper.plist
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[not loaded] com.sierrawireless.SierraReset.plist Support
[running] com.sierrawireless.SWoCMon.plist Support
[failed] com.sierrawireless.SWoCTool.plist Support
[running] com.zeobit.MacKeeper.AntiVirus.plist Support
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.facebook.videochat.[redacted].plist Support
[loaded] com.genieo.completer.download.plist Support
[loaded] com.genieo.completer.update.plist Support
[loaded] com.google.keystone.agent.plist Support
[running] com.zeobit.MacKeeper.Helper.plist Support
User Login Items:
Steam
iTunesHelper
ScanSnap Manager
2Wire_DSL_Setup_Tool
Android File Transfer Agent
RealPlayer Downloader Agent
TuneupMyMac
Internet Plug-ins:
JavaAppletPlugin: Version: Java 7 Update 55 Check version
FlashPlayer-10.6: Version: 13.0.0.206 - SDK 10.6 Support
Default Browser: Version: 537 - SDK 10.9
Flash Player: Version: 13.0.0.206 - SDK 10.6 Support
AdobePDFViewer: Version: 8.3.1 Support
QuickTime Plugin: Version: 7.7.3
OfficeLiveBrowserPlugin: Version: 12.2.0 Support
RealPlayer Plugin: Version: (null) Support
Silverlight: Version: 5.1.30317.0 - SDK 10.6 Support
iPhotoPhotocast: Version: 7.0
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin: Version: 1.0 Support
3rd Party Preference Panes:
Flash Player Support
Java Support
Logitech Control Center Support
Time Machine:
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 464.96 GB Disk used: 131.59 GB
Destinations:
MacBackup [Local] (Last used)
Total size: 335.03 GB
Total number of backups: 203
Oldest backup: 2010-07-02 03:03:36 +0000
Last backup: 2014-05-02 15:58:01 +0000
Size of backup disk: Too small
Backup size 335.03 GB < (Disk used 131.59 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
2% WindowServer
1% DashboardClient
0% fontd
0% RealPlayer Downloader Agent
0% imagent
Top Processes by Memory:
209 MB com.apple.WebKit.WebContent
98 MB Safari
86 MB Finder
49 MB com.apple.IconServicesAgent
37 MB mds
Virtual Memory Information:
8.92 GB Free RAM
987 MB Active RAM
654 MB Inactive RAM
923 MB Wired RAM
573 MB Page-ins
248 KB Page-outs
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