Error #2038 - unable to install CS6 on 10.8.3 brand new iMac

I have attempted to install CS6 creative suite from both the Adobe site and also from an .iso file - both times, it fails to install. Instead, I get the following (and cryptic) error message:
Sorry, an error has occurred.
The application could not be installed. Try installing it again. If the problem persists, contact the application author.
Error# 2038
I did have previous versions of Adobe products on this mac, but erased those files. I downloaded several application cleaners and none of them found a trace of Adobe products.
I verified font book and deleted all problematic fonts.
Any other ideas?
I'm desperate.

Thank you Megangeckler.  The difficulty you are currently facing with the Adobe Download Assistant can be solved by removing the currently installed Adobe Download Assistant from your applications folder.  You can find more details under the Known issues section of Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html#main_Known_i ssues.
Prior to installing CS6 I would recommend running any available uninstallers located in the Applicatons/Utilities/Adobe Installers for CS6.  If you are very lucky this should clear up any additional installation issues you may face.
If you do face any additional difficulties with installing CS6, not the Adobe Download Assistant as referenced in your screenshot, then please remove any remaining Adobe Creative software and follow this by running the CS Cleaner tool.  You can find details on how to download and use the CS Cleaner Tool at CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.

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