Error -2096 on Mac when trying to connect to iTunes Store

For at least two months, my computer has not been able to log in to the apple store. I keep getting the message "error (-2096)". I have talked to many apple store representatives who have asked me to delete and re-download iTunes, which has not helped. Some have given me the tutorial for Windows, and that obviously did not help either. I think I could be something to do with my ISP address, but I have no idea how to go about fixing that. The main iTunes store page shows up with the available music, etc. but I just can't log in or buy anything. So frustrating! anyone who knows how to go about fixing this, please help! Thanks.

If you can't remember your answers you'll have to reset them.  See https://discussions.apple.com/docs/DOC-4551.

Similar Messages

  • TS1424 I keep getting error -1202 when trying to connect to itunes store, any idea how to fix this?

    I keep getting error -1202 when trying to connect to itunes store, any idea how to fix this?
    Thanks

    Perhaps try the iTunes Store loads partially or returns "Error 306" or "Error 10054" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
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  • Iphone 5 IOS6.0.1 Error appears when trying to connect to Itunes Store

    Iphone 5 IOS6.0.1 Error appears when trying to connect to Itunes Store as Cannot connect to Itunes Store

    you are not alone! I get the same for weeks now and I got an itunes voucher for xmas!
    enjoy ecuador you lucky liucky barsteward, I have been to honduras/belize/mexico/guatemala/peru/bolivia/chili but ecuador is meant to be BRILLIANT
    so to recap obviously some glitch at apple!, sorry I couldn't help

  • Has anyone received an error code of -3212 when trying to access the Itunes Store?

    Has anyone received an error code of -3212 when trying to access the Itunes Store?

    Just in case, let's try the following document:
    Apple software on Windows: May see performance issues and blank iTunes Store
    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

  • When trying to connect to itunes store, I get message "itunes cannot connect to the itunes store"

    When trying to connect to itunes store, I get message "itunes cannot connect to the itunes store"

    same here for Windows Seven, it also says "The network connection timed out"  Been like this for days.

  • I'm getting error code -54 when trying to connect to iTunes store...

    Hello,
    I have been receiving the following message code all week when trying to connect to the store:
    "iTunes could not connect to the iTunes Store, An unknown error occurred (-54).
    Make sure your network connection is active and try again"
    My internet connection works fine.
    Some other strange things that are happening on my MBP with leopard, is that Virus Barrier flashes up IP address after IP address trying to connect to some 5 digit port time and time and time again when I use Skype or any P2P sharing software – rendering them pretty much unusable (a DoS attack maybe?).
    I had started this thread beforehand, I don't know if they are related with the iTunes error code mentioned above.
    http://discussions.apple.com/thread.jspa?threadID=2485199&tstart=0
    Any advice much appreciated.

    I got this error after upgrading to new version. After searching these pages for an answer and not finding a usable one, I simply quit and re-opened iTunes, and... voila! Problem solved!

  • Unknown error occured (310) when trying to connect to itunes store

    Unknown error occured (310) when trying to connect to itunes store

    This is probably due to a connection error.
    I fixed this by navigating this route:
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  • Unknown error -3256 when trying to connect to itunes store

    since I updated to itunes 7.0 I can't connect to the itunes store anymore. I really want to purchase new music and for over 3 weeks I haven't been able to connect anymore. It's so annoying! My internetconnection is always working perfectly. I have tried updates, reinstalled everything, but I can't get it to work. I would be so greatful for help!!!
    The exact error message is: I tunes could not connect to itunes store du to an unknown error (-3256)

    Dito to everything that has been said so far! In the UK though, we don't even have a phone number to be able to actually speak to someone about this. Apple better get on it and put some kinda statement on the site about it. Hate to admit this, but I've spent nearly the whole of Christmas Day stressing about this!! AAAAARGH!! Let's hope it gets sorted. However, I have read some other topics about it and other people are saying that their ipods stopped working after d/loading the latest software... Was gonna consider uninstalling it but without it you can't actually d/load any vids!! Total catch 22!
    Merry Christmas folks! Let's keep our fingers crossed that it gets sorted!
    Jill xxx

  • TS3694 i keep getting an error message when trying to connect to itunes store

    it says "itunes cannot connect to itunes store .An unknown error has occured (-3212)
    make sure your internet connection is active and try again.
    does anyone else have this problem .
    i am using a desktop pc an internet connection is fine on anything else except this?
    help please !!

    Hello buttonbabe,
    I found a couple of articles that might help with the issue you are experiencing with the iTunes Store.
    If you are getting a white screen when accessing the iTunes Store, I recommend reviewing this article:
    Apple software on Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123
    If you are still not able to access the store, I recommend the following articles:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • Error -3212 when trying to connect to iTunes store.

    Help please anybody. Haven't been able to connect to iTunes store for about a week, to start with it would connect to a very basic store front, then after installing latest iTunes, I keep getting an error message with error -3212, have looked through lots of other threads, and tried a few suggestions but nothing seems to work.
    I'm on an old iMac G4 with OS X 10.5.8 and iTunes 9.0.3

    iTunes has been denied by your firewall. Add iTunes to your firewall allowed list.

  • Error Message when trying to connect to iTunes store

    "iTunes could not connect to iTunes store. The network connection was refuse."
    My internet connection is working just fine. I can pull up other web addresses, but the message seems to indicate that something is wrong with my connection.
    My computer is a Lenovo T61 ThinkPad.
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    May want to ask in the iTunes forum and not the iPhone forum.

  • ITunes error -4 when trying to connect to itunes store

    When the Itunes is trying to connect to the iTunes Store I am getting an error.
    "Itunes could not connect to the iTunes Store. An unknown error occurred (-4). Make sure your connection is active and try again."
    My connection is active .... and of course it does work even if i restart my Mac.
    A side effect is that when I am trying to buy some application at ApplStore (it allows me to browse) I get a message indicating that the username or email was changed!.
    Via mobileme (on a mac / Safari) I can login...
    Any help would be great.
    J.

    I got through to the support number in China which actually was a Representative in India. He said to contact itunes store via email www.apple.com/support/itunes/store
    Sent email so we will see what happens. I have spoken to three others here who cannot access the store. We live in different complexes so the internet is not the same provider( not the right word, but not sure if it is server?) Friend in the US has no problems.

  • Error 11222 when trying to connect to iTunes store

    When I am on my HP laptop, iTunes will not let me load the store and it says Error 11222. My 5th gen iPod Nano still connects and works prefectly fine on iTunes. I have tried to fix it on my own by using Apple support, but nothing is working, and I have contacted Apple multiple times without any luck from them either. iTunes stopped working before I got the updated iTunes and hasn't been working for more than a year.
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    Here is my copy of my last diagnostics:
      Microsoft Windows Vista x64 x64 Home Premium Edition Service Pack 2 (Build 6002)
    Hewlett-Packard HP G70 Notebook PC
    iTunes 11.0.1.12
    QuickTime 7.7.3
    FairPlay 2.2.32
    Apple Application Support 2.3.2
    iPod Updater Library 10.0d2
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 6.0.1.3
    Apple Mobile Device Driver 1.63.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0013B6C80A8A2F70
    Current user is not an administrator.
    The current local date and time is 2013-01-05 14:43:38.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
    Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 11.0.1.12 (x64) is currently running.
    iTunesHelper 11.0.1.12 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name: {7BA45B35-7788-43FA-AB99-59B5948FB044}
    Description: Atheros AR5009 802.11a/g/n WiFi Adapter
    IP Address: 192.168.1.74
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.1.254
    DHCP Enabled: Yes
    DHCP Server: 192.168.1.254
    Lease Obtained: Sat Jan 05 13:57:11 2013
    Lease Expires: Sun Jan 06 13:57:11 2013
    DNS Servers: 192.168.1.254
    Adapter Name: {963B448B-CC77-4C70-B271-41A19B3FF28B}
    Description: Realtek PCIe FE Family Controller
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Wed Dec 31 19:00:00 1969
    Lease Expires: Wed Dec 31 19:00:00 1969
    DNS Servers:
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    Firewall Information
    Windows Firewall is off.
    Connection attempt to Apple web site was unsuccessful.
    The network connection timed out.
    Basic connection to the store failed.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    The network connection timed out.
    Last successful iTunes Store access was 2012-04-21 10:40:23.

    I do have parental controls on my account, but other accounts on the computer have it too and their iTunes store works just fine.
    Also the error doesn't appear right away, it takes a while of iTunes trying to load, and it usually just shows the white screen.

  • After updating to latest version of itunes i get error -3212 when trying to connect to itunes store, says not connected to internet.  But internet status is ok and can use browser

    just updated to the latest version of itunes for windows.  i can't stream any of my radio stations and when i try to connect to the itunes store i get an error -3212 message saying i'm not connect to the internet, yet my browser works and my wireless status is ok.

    I also had this issue when one day itunes stopped working for me on windows 8...
    the error message I received first was: C:Programme files\common files\Apple\Apple Push service.dll is either not designed to run on windows or contains an error.
    followed by: ITunes not installed Error 7 (Windows error 193)
    Your response addressed how to fix this issue with earlier windows operating systems, but not for windows 8, so what ended up working for me was your advice applied a little differently. For anyone running windows 8 needing to know how to resolve this issue by repairing the Apple Application Support program, try following these simple steps - what a relief it was to have itunes working again after applying b noir's answer to the windows 8 operating system!
    1. Swipe in from the right edge of the screen, tap Settings, and then tap Control Panel.
    (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, click Settings, and then click Control Panel.)
    2. Click the Programs and Features icon.
    3. In the list of programs and features, find the Apple Application Support feature and click to select it.
    4.  In the gray title bar above it, click Repair.
    5. Approve the window prompts that follow until the repair has been completed.
    6. Relaunch iTunes.
    Hope this helps & good luck!

  • Error -3200 when trying to connect to iTunes Store..Please help....!

    On 10.4.11 with latest iTunes 7.5 but get an error message of ' iTunes could not connect to the iTunes store. An unknown error occured (-3200)
    Anyone experienced this?
    Thanks

    How did you resolve this? I have same problem on my MBPro. OK with other machines. Tried all advice on FAQs and disabled all security and firewall etc still same.

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