Error: 213:19
I try opening my trial for Photoshop CS5.1 but it will not open up. It says I have a problem with the licensing of the product. What should I do?
It looks like you are having an issue with your permissions to write to your drive. I would recommend trying the solution listed in Error 213:19 | problem has occurred with the licensing of this product | Acrobat X - http://helpx.adobe.com/acrobat/kb/error-213-19-licensing-acrobat.html. Please feel free to respond to this thread if you have any questions about the steps listed within the document.
Similar Messages
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App-V 5 Adobe Creative Cloud (CC) Enterprise Licensing Error 213:19
Hello, I've posted this on Adobe forums but also posting here to see if anyone else has experienced/overcome this issue.
I'm attempting to create an App-V 5 sequence for Adobe Creative Cloud Enterprise software, but I appear to be getting licensing errors when launching the App-V sequence.
From what I understand in Adobe Create Cloud Enterprise, the licensing restrictions which tie the license to the machine have now been removed so that the base packages can be created with serial numbers and can be included within build images etc as opposed
to creating a trial package and then using a serialization file at install/launch time.
To start with I've created a package using the Adobe Creative Cloud Packager tool (CCP) for just the Illustrator CC application which includes the serial number. I've then sequenced this package using App-V 5 SP1.
When I run this app-v sequence on a test machine , Illustrator loads but I end up with a 213:19 error. Looking in the amt3.log the full error is
09/24/13 16:58:35:478 | [ERROR] | | | | SLCoreService | | | 5624 | error deleting bad mkey:
09/24/13 16:58:35:478 | [ERROR] | | | | SLCoreService | | | 5624 | Could not load machine key
09/24/13 16:58:35:478 | [ERROR] | | | | SLCoreService | | | 5624 | License store synchronization took 14.6 ms and return "License Store Access Failure: Machine key cannot be deleted (213:19)".
09/24/13 16:58:35:539 | [INFO] | | | | ALM | | | 5624 | _time_: (func: ALM_License_SilentValidate, duration: 0.078 sec)
09/24/13 16:58:35:539 | [INFO] | | | | ALM | | | 5624 | _info_: ALM_License_SilentValidate return license status: Invalid and error: 213 : 19
09/24/13 16:58:35:539 | [ERROR] | | | | ALMService | | | 5624 | ERROR: License_Check error 213:19. (Errno = 2)
I've tested out modifying permissions on the following folders within the app-v package under root but this has no effect.
C:\Program Files\Common Files\Adobe\Adobe PCD\
C:\ProgramData\Adobe\SLStore
I've also tried creating a package using a trial licence and then using the adobe_prtk.exe tool to serialize the product at launch (startprocess event in userconfig file) with no success.
Anyone tried this or have any ideas?Hello, thanks for the reply.
I have read those articles (multiple times :-)) I've installed the required c++ redistributables on the sequencer and also on the test machines.
I'm not getting any errors being reported in the App-V eventlogs.
I initially used the adobe_prtk.exe tool to serialize the app-v application at launch via startprocess in the userconfig file as shown. This runs but it doesn't work around this issue.
<UserScripts>
<StartProcess RunInVirtualEnvironment="true">
<Path>[{AppVPackageRoot}]\..\Scripts\adobe_prtk.exe</Path>
<Arguments>--tool=VolumeSerialize --provfile=[{AppVPackageRoot}]\..\Scripts\prov.xml</Arguments>
<Wait RollbackOnError="true"/>
<ApplicationId>[{AppVPackageRoot}]\Support Files\Contents\Windows\Illustrator.exe</ApplicationId>
</StartProcess>
</UserScripts>
Following that I read that AAMEE 3.1 removed the (http://blogs.adobe.com/oobe/2012/09/aamee-3-1or-why-puffer-fish-is-a-delicacy.html) machine to license issue
therefore allowing packages to be created using serial numbers and to be included within build images.
As I'm packaging Creative Cloud (not CS6), I'm assuming this has been carried into the Creative Cloud Packager for Enterprise which now must be used.
Any other ideas appreciated. -
Master Collection CS 5.5 Error 213:19
Hi everyone,
I am deploying the latest master collection package in our environment and long story short, everything installs fine without any errors, however when any of the Creative Suite products are run for the first time it brings up the following error:
"A problem has occurred with the licensing of this product. Restart your computer and re-launch the product.
If this problem still occurs after restarting, contact Customer Support for further assistance, and mention the error code shown at the bottom of this screen.
Error: 213:19
http://www.adobe.com/support/"
Obviously our licensing is fine and our product key is valid as it was all purchased this year.
I have found this article which refers to error 213:19... http://kb2.adobe.com/cps/896/cpsid_89617.html , I have followed its instructions by giving the 'domain users' security group modify permissions to the C:\ProgramData\Adobe and C:\ProgramData\Adobe\Slstore folders. This has not been successful for me.
All of our users do not have administrative privileges to the local machine and nor can they be given those rights. I have been able to get it working by logging in as administrator, running one of the CS products, closing, logging out, and logging in as a restricted user. That works... but I'm not going to do that on 800 pc's!!!
I should also explain how I am deploying this. I am installing MC5.5 on a hyper-v virtual machine and using SCCM 2007 to capture that machine so it is incorporated into my base image. CS4 Web Premium was delivered this way and it works perfectly, so whats changed?
Any clues as to why this is happening, and how to fix it?Hi,
Thanks for the reply, thats what Im working on currently. But I'm trying to figure out what permissions are needed where.. so far no luck. and because of my restricted user accounts procmon wont run! so its an elimination. I have the am3.log and its going on about the following:
2011-07-12 14:45:00 [7936] SLCoreService: error deleting bad mkey:
2011-07-12 14:45:00 [7936] ALM: _info_: ALM_License_SilentValidate return license status: Invalid and error: 213 : 19
2011-07-12 14:45:00 [7936] ALMService: ERROR: License_Check error 213:19. (Errno = 2)
2011-07-12 14:45:00 [7936] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 14:45:00 [7936] AMT: ERROR: ALM failed to initialize and read trusted storage, hence no license.
See the log below for those who might know exactly whats going on?
Matt
2011-07-12 13:50:16 [3768] AMT: START SESSION, library version 4.0.0.21,4.0
2011-07-12 13:50:16 [3768] AMT: Initializing C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\
2011-07-12 13:50:16 [3768] AMT: Adobe License Manager version 3.5 (build 2.0) RELEASE
2011-07-12 13:50:16 [3768] AMT: Virtualization Turned off
2011-07-12 13:50:16 [3768] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\adobe_caps.dll
2011-07-12 13:50:16 [3768] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\adobe_caps.dll
2011-07-12 13:50:16 [3768] PCDService: PCD Service in threaded mode
2011-07-12 13:50:16 [3768] performance: AMTPreObtainProductLicense took 170.219666 ms
2011-07-12 13:50:16 [3768] PCD thread: PCD thread started
2011-07-12 13:50:16 [3768] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Adobe_OOBE_Launcher.dll
2011-07-12 13:50:16 [3768] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Adobe_OOBE_Launcher.dll
2011-07-12 13:50:16 [3768] AMT: App Product Locale [0] = en_GB
2011-07-12 13:50:16 [3768] config: Loading configuration for C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\AMT\application.xml
2011-07-12 13:50:16 [3768] config: Found payload code {10355145-8A4C-47F3-994B-B9B81B4DABF5}
2011-07-12 13:50:16 [3768] PCDService: found driver code {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 13:50:16 [3768] config: config: Host app was installed, using installed license configuration.
2011-07-12 13:50:16 [3768] PCDService: No value for key [FLMap] in hive [Photoshop-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 13:50:16 [3768] config: Setting current license to the driver at startup because no mapping was found.
2011-07-12 13:50:16 [3768] config: Setting current license to MasterCollection-CS5.5-Win-GM [ALL]
2011-07-12 13:50:16 [3768] config: payload code: {10355145-8A4C-47F3-994B-B9B81B4DABF5}
2011-07-12 13:50:16 [3768] config: driver payload code: {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 13:50:16 [3768] config: driver licensing code: MasterCollection-CS5.5-Win-GM
2011-07-12 13:50:16 [3768] config: current licensing code: MasterCollection-CS5.5-Win-GM
2011-07-12 13:50:16 [3768] config: current locale code: ALL
2011-07-12 13:50:16 [3768] config: Done loading configuration
2011-07-12 13:50:16 [3768] AMT: Locale from PCD [0] = en_GB
2011-07-12 13:50:16 [3768] AMT: Reordered Installed App Product Locale [0] = en_GB
2011-07-12 13:50:16 [3768] config: Setting insalled locales
2011-07-12 13:50:16 [3768] config: Changing locale to "en_GB" because old locale "" is not in the new list of installed languages
2011-07-12 13:50:16 [3768] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\asneu.dll
2011-07-12 13:50:16 [3768] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\asneu.dll
2011-07-12 13:50:16 [3768] AMT: config: Finding license info for payload: {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 13:50:16 [3768] AMT: config: PayloadCode: {10355145-8A4C-47F3-994B-B9B81B4DABF5}
2011-07-12 13:50:16 [3768] AMT: config: Driver PayloadCode: {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 13:50:16 [3768] AMT: config: Installed LicensingCode: MasterCollection-CS5.5-Win-GM
2011-07-12 13:50:16 [3768] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 13:50:16 [3768] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 13:50:16 [3768] PCDService: No value for key [BridgeTalkCode] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 13:50:16 [3768] PCDService: No value for key [ISO_TAGGING_DISABLED] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 13:50:16 [3768] PCDService: No value for key [EULA] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 13:50:16 [3768] AMT: config: Registration is suppressed.
2011-07-12 13:50:16 [3768] PCDService: No value for key [Growl] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 13:50:16 [3768] PCDService: No value for key [Growl] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 13:50:16 [3768] PCDService: No value for key [Updates] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 13:50:16 [3768] PCDService: No value for key [Updates] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 13:50:16 [3768] AMT: Application can be serialized (sif file found).
2011-07-12 13:50:16 [3768] PCDService: No value for key [FLMap] in hive [Photoshop-CS5.5-Win-GM{|}en_GB] in cache.
2011-07-12 13:50:16 [3768] PCDService: No value for key [SN] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 13:50:16 [3768] config: No ALL licensed serial number found in MasterCollection-CS5.5-Win-GM
2011-07-12 13:50:16 [3768] PCDService: No value for key [AMTConfigPath] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in cache.
2011-07-12 13:50:16 [3768] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 13:50:16 [3768] PCDService: No value for key [LineCV 6] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 13:50:16 [3768] PCDService: No value for key [LineCV 7] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 13:50:16 [3768] AMT: First launch (serial [92298703989008908851]).
2011-07-12 13:50:16 [3768] AMT: Application state initialized. Obtaining Product License.
2011-07-12 13:50:16 [3768] AMT: Obtaining client features from cache.
2011-07-12 13:50:16 [3768] AMT: Obtaining client product info from cache.
2011-07-12 13:50:16 [3768] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 13:50:16 [3768] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 13:50:16 [3768] AMT: Forcing first launch workflow because product is not licensed from previous launch.
2011-07-12 13:50:16 [3768] AMT: AMT: Obtaining Product License.
2011-07-12 13:50:16 [3768] AMT: Launch Workflow not yet done in foreground in this session.
2011-07-12 13:50:16 [3768] AMT: Starting First Launch Workflow
2011-07-12 13:50:16 [3768] AMT: Running in PROV_APP
2011-07-12 13:50:16 [3768] PCDService: No value for key [MediaTag] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 13:50:16 [3768] config: No media tag found for payload {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 13:50:16 [3768] config: Using default media policy RET
2011-07-12 13:50:16 [3768] PCDService: No value for key [EULA_ACCEPTED] in hive [MasterCollection-CS5.5-Win-GM] in cache.
2011-07-12 13:50:16 [3768] PCDService: No value for key [EULA_PHASE] in hive [MasterCollection-CS5.5-Win-GM] in cache.
2011-07-12 13:50:16 [3768] uiswitch: Suppressing EULA display on requst
2011-07-12 13:50:16 [3768] AMT: Starting ALM workflow.
2011-07-12 13:50:16 [3768] AMT: Initializing ALM for serialized activation.
2011-07-12 13:50:16 [3768] ALMService: Initializing as licensed app
2011-07-12 13:50:16 [3768] ALM: _info_: Start ALM 3.5 Release (build 3.5.2.0)
2011-07-12 13:50:16 [3768] SLCoreService: Starting up SLCore 1.7 Release (build 1.7.26.242757).
2011-07-12 13:50:16 [3768] SLCoreService: Service construction took 0.0 ms and succeed.
2011-07-12 13:50:16 [3768] ALM: _info_: LEID passed MasterCollection-CS5.5-Win-GM is used to configure SLCore = 0
2011-07-12 13:50:16 [3768] ALM: _info_: Host app is Licensable App
2011-07-12 13:50:16 [3768] PCDService: No value for key [Photoshop-CS5.5-Win-GM{|}6] in hive [SSC-CS5.5-LE-Dominance] in master.
2011-07-12 13:50:16 [3768] ALM: _info_: Found LEID Photoshop-CS5.5-Win-GM with AMT Path C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\AMT
2011-07-12 13:50:16 [3768] ALM: _info_: Found LEID DesignSuiteStandard-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignSuiteStandard-CS5.5-Win-GM
2011-07-12 13:50:16 [3768] ALM: _info_: Found LEID WebSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\WebSuitePremium-CS5.5-Win-GM
2011-07-12 13:50:16 [3768] ALM: _info_: Found LEID DesignSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignSuitePremium-CS5.5-Win-GM
2011-07-12 13:50:16 [3768] ALM: _info_: Found LEID VideoSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\VideoSuitePremium-CS5.5-Win-GM
2011-07-12 13:50:16 [3768] ALM: _info_: Found LEID MasterCollection-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 5.5 Master Collection\AMT
2011-07-12 13:50:16 [3768] ALM: _info_: Found LEID ELearningSuite-ES2.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\ELearningSuite-ES2.5-Win-GM
2011-07-12 13:50:16 [3768] PCDService: No value for key [MediaTag] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 13:50:16 [3768] config: No media tag found for payload {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 13:50:16 [3768] config: Using default media policy RET
2011-07-12 13:50:16 [3768] ALM: _info_: MediaTagPolicy is RET
2011-07-12 13:50:16 [3768] PCDService: No value for key [NTL_WO_SN] in hive [MasterCollection-CS5.5-Win-GM] in master.
2011-07-12 13:50:16 [3768] ALM: _info_: Canonical LEID is Photoshop-CS5.5-Win-GM
2011-07-12 13:50:16 [3768] ALM: _info_: Driver LEID is MasterCollection-CS5.5-Win-GM
2011-07-12 13:50:16 [3768] PCDService: No value for key [922987039890089088516140] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 13:50:16 [3768] SLCoreService: Reading product config [C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 5.5 Master Collection\AMT\SLConfig.xml]
2011-07-12 13:50:17 [3768] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2011-07-12 13:50:17 [3768] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
2011-07-12 13:50:17 [3768] ALM: _time_: (func: ALM_Initialize, duration: 0.515 sec)
2011-07-12 13:50:17 [3768] AMT: Performing ALM silent license verification.
2011-07-12 13:50:17 [3768] PCDService: No value for key [Serial] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in cache.
2011-07-12 13:50:17 [3768] config: Found pre-serial number 922987061892725121064922
2011-07-12 13:50:17 [3768] ALM: _info_: Found pre-serialized serial number
2011-07-12 13:50:17 [3768] PCDService: No value for key [922987061892725121064922] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 13:50:17 [3768] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 13:50:17 [3768] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 13:50:17 [3768] PCDService: No value for key [UpgradeCheckStatus] in hive [922987061892725121064922] in cache.
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [MasterCollection-CS5.5-Win-GM{|}en_GB] in cache.
2011-07-12 13:50:17 [3768] config: No en_GB licensed serial number found in MasterCollection-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 13:50:17 [3768] config: No ALL licensed serial number found in MasterCollection-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] ALM: _info_: Save pre-serialized serial number under LEID MasterCollection-CS5.5-Win-GM for locale en_GB
2011-07-12 13:50:17 [3768] PCDService: No value for key [PSN] in hive [MasterCollection-CS5.5-Win-GM{|}en_GB] in cache.
2011-07-12 13:50:17 [3768] config: No en_GB provisional serial number found in MasterCollection-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [PSN] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 13:50:17 [3768] config: No ALL provisional serial number found in MasterCollection-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [PSN] in hive [MasterCollection-CS5.5-Win-GM{|}en_GB] in cache.
2011-07-12 13:50:17 [3768] config: No en_GB provisional serial number found in MasterCollection-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [PSN] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 13:50:17 [3768] config: No ALL provisional serial number found in MasterCollection-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] ALM: _info_: Validate license at Pre-Chrome time
2011-07-12 13:50:17 [3768] ALM: _info_: Searching license for locale en_GB ...
2011-07-12 13:50:17 [3768] PCDService: No value for key [FLMap] in hive [Photoshop-CS5.5-Win-GM{|}en_GB] in cache.
2011-07-12 13:50:17 [3768] ALM: _info_: Found no existing serialization
2011-07-12 13:50:17 [3768] ALM: _info_: Searching serial number for all possible LEIDs ...
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [Photoshop-CS5.5-Win-GM{|}en_GB] in cache.
2011-07-12 13:50:17 [3768] config: No en_GB licensed serial number found in Photoshop-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [Photoshop-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 13:50:17 [3768] config: No ALL licensed serial number found in Photoshop-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [DesignSuiteStandard-CS5.5-Win-GM{|}en_GB] in cache.
2011-07-12 13:50:17 [3768] config: No en_GB licensed serial number found in DesignSuiteStandard-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [DesignSuiteStandard-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 13:50:17 [3768] config: No ALL licensed serial number found in DesignSuiteStandard-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [WebSuitePremium-CS5.5-Win-GM{|}en_GB] in cache.
2011-07-12 13:50:17 [3768] config: No en_GB licensed serial number found in WebSuitePremium-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [WebSuitePremium-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 13:50:17 [3768] config: No ALL licensed serial number found in WebSuitePremium-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [DesignSuitePremium-CS5.5-Win-GM{|}en_GB] in cache.
2011-07-12 13:50:17 [3768] config: No en_GB licensed serial number found in DesignSuitePremium-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [DesignSuitePremium-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 13:50:17 [3768] config: No ALL licensed serial number found in DesignSuitePremium-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [VideoSuitePremium-CS5.5-Win-GM{|}en_GB] in cache.
2011-07-12 13:50:17 [3768] config: No en_GB licensed serial number found in VideoSuitePremium-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [VideoSuitePremium-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 13:50:17 [3768] config: No ALL licensed serial number found in VideoSuitePremium-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [922987061892725121064922] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 13:50:17 [3768] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 13:50:17 [3768] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [ELearningSuite-ES2.5-Win-GM{|}en_GB] in cache.
2011-07-12 13:50:17 [3768] config: No en_GB licensed serial number found in ELearningSuite-ES2.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [ELearningSuite-ES2.5-Win-GM{|}ALL] in cache.
2011-07-12 13:50:17 [3768] config: No ALL licensed serial number found in ELearningSuite-ES2.5-Win-GM
2011-07-12 13:50:17 [3768] ALM: _info_: Found serial number under LEID MasterCollection-CS5.5-Win-GM, the serial number locale is en_GB
2011-07-12 13:50:17 [3768] PCDService: No value for key [922987061892725121064922] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 13:50:17 [3768] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 13:50:17 [3768] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 13:50:17 [3768] PCDService: No value for key [922987061892725121064922] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 13:50:17 [3768] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 13:50:17 [3768] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 13:50:17 [3768] PCDService: No value for key [CacheStatus] in hive [MasterCollection-CS5.5-Win-GM{|}en_GB] in cache.
2011-07-12 13:50:17 [3768] SLCoreService: Syncing to license store...
2011-07-12 13:50:17 [3768] SLCoreService: error deleting bad mkey:
2011-07-12 13:50:17 [3768] SLCoreService: Could not load machine key
2011-07-12 13:50:17 [3768] SLCoreService: License store synchronization took 87.0 ms and return "License Store Access Failure: Machine key cannot be deleted (213:19)".
2011-07-12 13:50:17 [3768] config: Setting current license to MasterCollection-CS5.5-Win-GM [en_GB]
2011-07-12 13:50:17 [3768] PCDService: No value for key [LoadTrial] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 13:50:17 [3768] PCDService: No value for key [LoadTrial] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 13:50:17 [3768] PCDService: No value for key [PDApp_WF] in hive [MasterCollection-CS5.5-Win-GM] in cache.
2011-07-12 13:50:17 [3768] ALM: _time_: (func: ALM_License_SilentValidate, duration: 0.109 sec)
2011-07-12 13:50:17 [3768] ALM: _info_: ALM_License_SilentValidate return license status: Invalid and error: 213 : 19
2011-07-12 13:50:17 [3768] ALMService: ERROR: License_Check error 213:19. (Errno = 2)
2011-07-12 13:50:17 [3768] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 13:50:17 [3768] AMT: ERROR: ALM failed to initialize and read trusted storage, hence no license.
2011-07-12 13:50:17 [3768] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 13:50:17 [3768] AMT: Starting Data Collection for SWTag_Init()
2011-07-12 13:50:17 [3768] AMT: DoISOTagging() productCanonicalLEID = Photoshop-CS5.5-Win-GM;outMappedLEID = MasterCollection-CS5.5-Win-GM, unused =
2011-07-12 13:50:17 [3768] AMT: DoISOTagging() productPayloadCode = {10355145-8A4C-47F3-994B-B9B81B4DABF5};driverPayloadCode = {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 13:50:17 [3768] AMT: SWTag_Init() Tags Arguments CS5.5 Master Collection; MasterCollection-CS5.5-Win-GM;
2011-07-12 13:50:17 [3768] AMT: DoISOTagging() License Status = unlicensed
2011-07-12 13:50:17 [3768] AMT: DoISOTagging() Tags 922987061892725121064922; 5.5; TRIAL
2011-07-12 13:50:17 [3768] AMT: DoISOTagging() Product Version 5; 5
2011-07-12 13:50:17 [3768] performance: AMTObtainProductLicense took 1275.779419 ms
2011-07-12 13:57:55 [3768] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 13:57:55 [3768] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 13:57:55 [3768] PCDService: No value for key [Updates] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 13:57:55 [3768] PCDService: No value for key [Updates] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 13:57:55 [3768] AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2011-07-12 13:57:55 [3768] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\updaternotifications.dll
2011-07-12 13:57:55 [3768] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\updaternotifications.dll
2011-07-12 13:57:55 [3768] ALMService: Terminating
2011-07-12 13:57:55 [3768] SLCoreService: Shutting down SLCore 1.7 Release (build 1.7.26.242757).
2011-07-12 13:57:55 [3768] SLCoreService: Service destruction took 0.1 ms and succeed.
2011-07-12 13:57:55 [3768] ALM: _info_: End ALM
2011-07-12 13:57:55 [3768] performance: AMTReleaseProductLicense took 21.020308 ms
2011-07-12 13:57:55 [3768] AMT: END SESSION.
2011-07-12 14:36:52 [3828] AMT: START SESSION, library version 4.0.0.21,4.0
2011-07-12 14:36:53 [3828] AMT: Initializing C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\
2011-07-12 14:36:53 [3828] AMT: Adobe License Manager version 3.5 (build 2.0) RELEASE
2011-07-12 14:36:53 [3828] AMT: Virtualization Turned off
2011-07-12 14:36:53 [3828] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\adobe_caps.dll
2011-07-12 14:36:53 [3828] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\adobe_caps.dll
2011-07-12 14:36:53 [3828] PCDService: PCD Service in threaded mode
2011-07-12 14:36:53 [3828] performance: AMTPreObtainProductLicense took 205.361526 ms
2011-07-12 14:36:53 [3828] PCD thread: PCD thread started
2011-07-12 14:36:53 [3828] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Adobe_OOBE_Launcher.dll
2011-07-12 14:36:53 [3828] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Adobe_OOBE_Launcher.dll
2011-07-12 14:36:53 [3828] AMT: App Product Locale [0] = en_GB
2011-07-12 14:36:53 [3828] config: Loading configuration for C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\AMT\application.xml
2011-07-12 14:36:53 [3828] config: Found payload code {10355145-8A4C-47F3-994B-B9B81B4DABF5}
2011-07-12 14:36:53 [3828] PCDService: found driver code {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:53 [3828] config: config: Host app was installed, using installed license configuration.
2011-07-12 14:36:53 [3828] PCDService: No value for key [FLMap] in hive [Photoshop-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 14:36:53 [3828] config: Setting current license to the driver at startup because no mapping was found.
2011-07-12 14:36:53 [3828] config: Setting current license to MasterCollection-CS5.5-Win-GM [ALL]
2011-07-12 14:36:53 [3828] config: payload code: {10355145-8A4C-47F3-994B-B9B81B4DABF5}
2011-07-12 14:36:53 [3828] config: driver payload code: {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:53 [3828] config: driver licensing code: MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:53 [3828] config: current licensing code: MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:53 [3828] config: current locale code: ALL
2011-07-12 14:36:53 [3828] config: Done loading configuration
2011-07-12 14:36:53 [3828] AMT: Locale from PCD [0] = en_GB
2011-07-12 14:36:53 [3828] AMT: Reordered Installed App Product Locale [0] = en_GB
2011-07-12 14:36:53 [3828] config: Setting insalled locales
2011-07-12 14:36:53 [3828] config: Changing locale to "en_GB" because old locale "" is not in the new list of installed languages
2011-07-12 14:36:53 [3828] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\asneu.dll
2011-07-12 14:36:53 [3828] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\asneu.dll
2011-07-12 14:36:53 [3828] AMT: config: Finding license info for payload: {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:53 [3828] AMT: config: PayloadCode: {10355145-8A4C-47F3-994B-B9B81B4DABF5}
2011-07-12 14:36:53 [3828] AMT: config: Driver PayloadCode: {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:53 [3828] AMT: config: Installed LicensingCode: MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:53 [3828] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 14:36:53 [3828] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:53 [3828] PCDService: No value for key [BridgeTalkCode] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:53 [3828] PCDService: No value for key [ISO_TAGGING_DISABLED] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 14:36:53 [3828] PCDService: No value for key [EULA] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:53 [3828] AMT: config: Registration is suppressed.
2011-07-12 14:36:53 [3828] PCDService: No value for key [Growl] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:53 [3828] PCDService: No value for key [Growl] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 14:36:53 [3828] PCDService: No value for key [Updates] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:53 [3828] PCDService: No value for key [Updates] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 14:36:53 [3828] AMT: Application can be serialized (sif file found).
2011-07-12 14:36:53 [3828] PCDService: No value for key [SN] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 14:36:53 [3828] config: No ALL licensed serial number found in MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:53 [3828] PCDService: No value for key [AMTConfigPath] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in cache.
2011-07-12 14:36:53 [3828] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 14:36:53 [3828] PCDService: No value for key [LineCV 6] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 14:36:53 [3828] PCDService: No value for key [LineCV 7] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 14:36:53 [3828] AMT: First launch (serial [92298703989008908851]).
2011-07-12 14:36:53 [3828] AMT: Application state initialized. Obtaining Product License.
2011-07-12 14:36:53 [3828] AMT: Obtaining client features from cache.
2011-07-12 14:36:53 [3828] AMT: Obtaining client product info from cache.
2011-07-12 14:36:53 [3828] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 14:36:53 [3828] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 14:36:53 [3828] AMT: Forcing first launch workflow because product is not licensed from previous launch.
2011-07-12 14:36:53 [3828] AMT: AMT: Obtaining Product License.
2011-07-12 14:36:53 [3828] AMT: Launch Workflow not yet done in foreground in this session.
2011-07-12 14:36:53 [3828] AMT: Starting First Launch Workflow
2011-07-12 14:36:53 [3828] AMT: Running in PROV_APP
2011-07-12 14:36:53 [3828] PCDService: No value for key [MediaTag] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:53 [3828] config: No media tag found for payload {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:53 [3828] config: Using default media policy RET
2011-07-12 14:36:53 [3828] PCDService: No value for key [EULA_ACCEPTED] in hive [MasterCollection-CS5.5-Win-GM] in cache.
2011-07-12 14:36:53 [3828] PCDService: No value for key [EULA_PHASE] in hive [MasterCollection-CS5.5-Win-GM] in cache.
2011-07-12 14:36:53 [3828] uiswitch: Suppressing EULA display on requst
2011-07-12 14:36:53 [3828] AMT: Starting ALM workflow.
2011-07-12 14:36:53 [3828] AMT: Initializing ALM for serialized activation.
2011-07-12 14:36:53 [3828] ALMService: Initializing as licensed app
2011-07-12 14:36:53 [3828] ALM: _info_: Start ALM 3.5 Release (build 3.5.2.0)
2011-07-12 14:36:53 [3828] SLCoreService: Starting up SLCore 1.7 Release (build 1.7.26.242757).
2011-07-12 14:36:53 [3828] SLCoreService: Service construction took 0.0 ms and succeed.
2011-07-12 14:36:53 [3828] ALM: _info_: LEID passed MasterCollection-CS5.5-Win-GM is used to configure SLCore = 0
2011-07-12 14:36:53 [3828] ALM: _info_: Host app is Licensable App
2011-07-12 14:36:53 [3828] PCDService: No value for key [Photoshop-CS5.5-Win-GM{|}6] in hive [SSC-CS5.5-LE-Dominance] in master.
2011-07-12 14:36:53 [3828] ALM: _info_: Found LEID Photoshop-CS5.5-Win-GM with AMT Path C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\AMT
2011-07-12 14:36:53 [3828] ALM: _info_: Found LEID DesignSuiteStandard-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignSuiteStandard-CS5.5-Win-GM
2011-07-12 14:36:53 [3828] ALM: _info_: Found LEID WebSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\WebSuitePremium-CS5.5-Win-GM
2011-07-12 14:36:53 [3828] ALM: _info_: Found LEID DesignSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignSuitePremium-CS5.5-Win-GM
2011-07-12 14:36:53 [3828] ALM: _info_: Found LEID VideoSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\VideoSuitePremium-CS5.5-Win-GM
2011-07-12 14:36:53 [3828] ALM: _info_: Found LEID MasterCollection-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 5.5 Master Collection\AMT
2011-07-12 14:36:53 [3828] ALM: _info_: Found LEID ELearningSuite-ES2.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\ELearningSuite-ES2.5-Win-GM
2011-07-12 14:36:53 [3828] PCDService: No value for key [MediaTag] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:53 [3828] config: No media tag found for payload {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:53 [3828] config: Using default media policy RET
2011-07-12 14:36:53 [3828] ALM: _info_: MediaTagPolicy is RET
2011-07-12 14:36:53 [3828] PCDService: No value for key [NTL_WO_SN] in hive [MasterCollection-CS5.5-Win-GM] in master.
2011-07-12 14:36:53 [3828] ALM: _info_: Canonical LEID is Photoshop-CS5.5-Win-GM
2011-07-12 14:36:53 [3828] ALM: _info_: Driver LEID is MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:53 [3828] PCDService: No value for key [922987039890089088516140] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 14:36:53 [3828] SLCoreService: Reading product config [C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 5.5 Master Collection\AMT\SLConfig.xml]
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
2011-07-12 14:36:53 [3828] ALM: _time_: (func: ALM_Initialize, duration: 0.016 sec)
2011-07-12 14:36:53 [3828] AMT: Performing ALM silent license verification.
2011-07-12 14:36:53 [3828] PCDService: No value for key [EncryptedSerial] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in cache.
2011-07-12 14:36:53 [3828] PCDService: No value for key [Serial] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in cache.
2011-07-12 14:36:53 [3828] config: No pre-serial number found in {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:53 [3828] PCDService: No value for key [PSN] in hive [MasterCollection-CS5.5-Win-GM{|}en_GB] in cache.
2011-07-12 14:36:53 [3828] config: No en_GB provisional serial number found in MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:53 [3828] PCDService: No value for key [PSN] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 14:36:53 [3828] config: No ALL provisional serial number found in MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:53 [3828] ALM: _info_: Validate license at Pre-Chrome time
2011-07-12 14:36:53 [3828] ALM: _info_: Searching license for locale en_GB ...
2011-07-12 14:36:53 [3828] PCDService: No value for key [922987061892725121064922] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 14:36:53 [3828] ALM: _info_: Found existing serialization under LEID MasterCollection-CS5.5-Win-GM, the serial number locale is en_GB
2011-07-12 14:36:53 [3828] PCDService: No value for key [922987061892725121064922] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 14:36:53 [3828] PCDService: No value for key [922987061892725121064922] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 14:36:53 [3828] ALM: _info_: Cached license is expired for locale en_GB, continue the search to next locale
2011-07-12 14:36:53 [3828] ALM: _info_: No valid license found, fall back to the most preferred locale: en_GB
2011-07-12 14:36:53 [3828] PCDService: No value for key [922987061892725121064922] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 14:36:53 [3828] PCDService: No value for key [922987061892725121064922] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 14:36:53 [3828] SLCoreService: Syncing to license store...
2011-07-12 14:36:53 [3828] SLCoreService: error deleting bad mkey:
2011-07-12 14:36:53 [3828] SLCoreService: Could not load machine key
2011-07-12 14:36:53 [3828] SLCoreService: License store synchronization took 4.3 ms and return "License Store Access Failure: Machine key cannot be deleted (213:19)".
2011-07-12 14:36:53 [3828] config: Setting current license to MasterCollection-CS5.5-Win-GM [en_GB]
2011-07-12 14:36:53 [3828] PCDService: No value for key [LoadTrial] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:53 [3828] PCDService: No value for key [LoadTrial] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 14:36:53 [3828] PCDService: No value for key [PDApp_WF] in hive [MasterCollection-CS5.5-Win-GM] in cache.
2011-07-12 14:36:53 [3828] ALM: _time_: (func: ALM_License_SilentValidate, duration: 0.046 sec)
2011-07-12 14:36:53 [3828] ALM: _info_: ALM_License_SilentValidate return license status: Invalid and error: 213 : 19
2011-07-12 14:36:53 [3828] ALMService: ERROR: License_Check error 213:19. (Errno = 2)
2011-07-12 14:36:53 [3828] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 14:36:53 [3828] AMT: ERROR: ALM failed to initialize and read trusted storage, hence no license.
2011-07-12 14:36:53 [3828] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 14:36:53 [3828] AMT: Starting Data Collection for SWTag_Init()
2011-07-12 14:36:53 [3828] AMT: DoISOTagging() productCanonicalLEID = Photoshop-CS5.5-Win-GM;outMappedLEID = MasterCollection-CS5.5-Win-GM, unused =
2011-07-12 14:36:53 [3828] AMT: DoISOTagging() productPayloadCode = {10355145-8A4C-47F3-994B-B9B81B4DABF5};driverPayloadCode = {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:53 [3828] AMT: SWTag_Init() Tags Arguments CS5.5 Master Collection; MasterCollection-CS5.5-Win-GM;
2011-07-12 14:36:53 [3828] AMT: DoISOTagging() License Status = unlicensed
2011-07-12 14:36:53 [3828] AMT: DoISOTagging() Tags 922987061892725121064922; 5.5; TRIAL
2011-07-12 14:36:53 [3828] AMT: DoISOTagging() Product Version 5; 5
2011-07-12 14:36:53 [3828] performance: AMTObtainProductLicense took 264.250214 ms
2011-07-12 14:36:55 [3828] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:55 [3828] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 14:36:55 [3828] PCDService: No value for key [Updates] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:55 [3828] PCDService: No value for key [Updates] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 14:36:55 [3828] AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2011-07-12 14:36:55 [3828] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\updaternotifications.dll
2011-07-12 14:36:55 [3828] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\updaternotifications.dll
2011-07-12 14:36:55 [3828] ALMService: Terminating
2011-07-12 14:36:55 [3828] SLCoreService: Shutting down SLCore 1.7 Release (build 1.7.26.242757).
2011-07-12 14:36:55 [3828] SLCoreService: Service destruction took 0.1 ms and succeed.
2011-07-12 14:36:55 [3828] ALM: _info_: End ALM
2011-07-12 14:36:55 [3828] performance: AMTReleaseProductLicense took 8.363639 ms
2011-07-12 14:36:55 [3828] AMT: END SESSION.
2011-07-12 14:36:57 [864] AMT: START SESSION, library version 4.0.0.21,4.0
2011-07-12 14:36:57 [864] AMT: Initializing C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\
2011-07-12 14:36:57 [864] AMT: Adobe License Manager version 3.5 (build 2.0) RELEASE
2011-07-12 14:36:57 [864] AMT: Virtualization Turned off
2011-07-12 14:36:57 [864] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\adobe_caps.dll
2011-07-12 14:36:57 [864] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\adobe_caps.dll
2011-07-12 14:36:57 [864] PCDService: PCD Service in threaded mode
2011-07-12 14:36:57 [864] performance: AMTPreObtainProductLicense took 10.155994 ms
2011-07-12 14:36:57 [864] PCD thread: PCD thread started
2011-07-12 14:36:57 [864] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Adobe_OOBE_Launcher.dll
2011-07-12 14:36:57 [864] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Adobe_OOBE_Launcher.dll
2011-07-12 14:36:57 [864] AMT: App Product Locale [0] = en_GB
2011-07-12 14:36:57 [864] config: Loading configuration for C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\AMT\application.xml
2011-07-12 14:36:57 [864] config: Found payload code {10355145-8A4C-47F3-994B-B9B81B4DABF5}
2011-07-12 14:36:57 [864] PCDService: found driver code {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:57 [864] config: config: Host app was installed, using installed license configuration.
2011-07-12 14:36:57 [864] PCDService: No value for key [FLMap] in hive [Photoshop-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 14:36:57 [864] config: Setting current license to the driver at startup because no mapping was found.
2011-07-12 14:36:57 [864] config: Setting current license to MasterCollection-CS5.5-Win-GM [ALL]
2011-07-12 14:36:57 [864] config: payload code: {10355145-8A4C-47F3-994B-B9B81B4DABF5}
2011-07-12 14:36:57 [864] config: driver payload code: {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:57 [864] config: driver licensing code: MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:57 [864] config: current licensing code: MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:57 [864] config: current locale code: ALL
2011-07-12 14:36:57 [864] config: Done loading configuration
2011-07-12 14:36:57 [864] AMT: Locale from PCD [0] = en_GB
2011-07-12 14:36:57 [864] AMT: Reordered Installed App Product Locale [0] = en_GB
2011-07-12 14:36:57 [864] config: Setting insalled locales
2011-07-12 14:36:57 [864] config: Changing locale to "en_GB" because old locale "" is not in the new list of installed languages
2011-07-12 14:36:57 [864] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\asneu.dll
2011-07-12 14:36:57 [864] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\asneu.dll
2011-07-12 14:36:57 [864] AMT: config: Finding license info for payload: {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:57 [864] AMT: config: PayloadCode: {10355145-8A4C-47F3-994B-B9B81B4DABF5}
2011-07-12 14:36:57 [864] AMT: config: Driver PayloadCode: {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:57 [864] AMT: config: Installed LicensingCode: MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:57 [864] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 14:36:57 [864] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:57 [864] PCDService: No value for key [BridgeTalkCode] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:57 [864] PCDService: No value for key [ISO_TAGGING_DISABLED] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 14:36:57 [864] PCDService: No value for key [EULA] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:57 [864] AMT: config: Registration is suppressed.
2011-07-12 14:36:57 [864] PCDService: No value for key [Growl] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:57 [864] PCDService: No value for key [Growl] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 14:36:57 [864] PCDService: No value for key [Updates] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:57 [864] PCDService: No value for key [Updates] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 14:36:57 [864] AMT: Application can be serialized (sif file found).
2011-07-12 14:36:57 [864] PCDService: No value for key [SN] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 14:36:57 [864] config: No ALL licensed serial number found in MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:57 [864] PCDService: No value for key [AMTConfigPath] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in cache.
2011-07-12 14:36:57 [864] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 14:36:57 [864] PCDService: No value for key [LineCV 6] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 14:36:57 [864] PCDService: No value for key [LineCV 7] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 14:36:57 [864] AMT: First launch (serial [92298703989008908851]).
2011-07-12 14:36:57 [864] AMT: Application state initialized. Obtaining Product License.
2011-07-12 14:36:57 [864] AMT: Obtaining client features from cache.
2011-07-12 14:36:57 [864] AMT: Obtaining client product info from cache.
2011-07-12 14:36:57 [864] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 14:36:57 [864] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 14:36:57 [864] AMT: Forcing first launch workflow because product is not licensed from previous launch.
2011-07-12 14:36:57 [864] AMT: AMT: Obtaining Product License.
2011-07-12 14:36:57 [864] AMT: Launch Workflow not yet done in foreground in this session.
2011-07-12 14:36:57 [864] AMT: Starting First Launch Workflow
2011-07-12 14:36:57 [864] AMT: Running in PROV_APP
2011-07-12 14:36:57 [864] PCDService: No value for key [MediaTag] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:57 [864] config: No media tag found for payload {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:57 [864] config: Using default media policy RET
2011-07-12 14:36:57 [864] PCDService: No value for key [EULA_ACCEPTED] in hive [MasterCollection-CS5.5-Win-GM] in cache.
2011-07-12 14:36:57 [864] PCDService: No value for key [EULA_PHASE] in hive [MasterCollection-CS5.5-Win-GM] in cache.
2011-07-12 14:36:57 [864] uiswitch: Suppressing EULA display on requst
2011-07-12 14:36:57 [864] AMT: Starting ALM workflow.
2011-07-12 14:36:57 [864] AMT: Initializing ALM for serialized activation.
2011-07-12 14:36:57 [864] ALMService: Initializing as licensed app
2011-07-12 14:36:57 [864] ALM: _info_: Start ALM 3.5 Release (build 3.5.2.0)
2011-07-12 14:36:57 [864] SLCoreService: Starting up SLCore 1.7 Release (build 1.7.26.242757).
2011-07-12 14:36:57 [864] SLCoreService: Service construction took 0.0 ms and succeed.
2011-07-12 14:36:57 [864] ALM: _info_: LEID passed MasterCollection-CS5.5-Win-GM is used to configure SLCore = 0
2011-07-12 14:36:57 [864] ALM: _info_: Host app is Licensable App
2011-07-12 14:36:57 [864] PCDService: No value for key [Photoshop-CS5.5-Win-GM{|}6] in hive [SSC-CS5.5-LE-Dominance] in master.
2011-07-12 14:36:57 [864] ALM: _info_: Found LEID Photoshop-CS5.5-Win-GM with AMT Path C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\AMT
2011-07-12 14:36:57 [864] ALM: _info_: Found LEID DesignSuiteStandard-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignSuiteStandard-CS5.5-Win-GM
2011-07-12 14:36:57 [864] ALM: _info_: Found LEID WebSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\WebSuitePremium-CS5.5-Win-GM
2011-07-12 14:36:57 [864] ALM: _info_: Found LEID DesignSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignSuitePremium-CS5.5-Win-GM
2011-07-12 14:36:57 [864] ALM: _info_: Found LEID VideoSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\VideoSuitePremium-CS5.5-Win-GM
2011-07-12 14:36:57 [864] ALM: _info_: Found LEID MasterCollection-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 5.5 Master Collection\AMT
2011-07-12 14:36:57 [864] ALM: _info_: Found LEID ELearningSuite-ES2.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\ELearningSuite-ES2.5-Win-GM
2011-07-12 14:36:57 [864] PCDService: No value for key [MediaTag] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:57 [864] config: No media tag found for payload {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:57 [864] config: Using default media policy RET
2011-07-12 14:36:57 [864] ALM: _info_: MediaTagPolicy is RET
2011-07-12 14:36:57 [864] PCDService: No value for key [NTL_WO_SN] in hive [MasterCollection-CS5.5-Win-GM] in master.
2011-07-12 14:36:57 [864] ALM: _info_: Canonical LEID is Photoshop-CS5.5-Win-GM
2011-07-12 14:36:57 [864] ALM: _info_: Driver LEID is MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:57 [864] PCDService: No value for key [922987039890089088516140] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 14:36:57 [864] SLCoreService: Reading product config [C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 5.5 Master Collection\AMT\SLConfig.xml]
2011-07-12 14:36:57 [864] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2011-07-12 14:36:57 [864] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
2011-07-12 14:36:57 [864] ALM: _time_: (func: ALM_Initialize, duration: 0.031 sec)
2011-07-12 14:36:57 [864] AMT: Performing ALM silent license verification.
2011-07-12 14:36:57 [864] PCDService: No value for key [EncryptedSerial] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in cache.
2011-07-12 14:36:57 [864] PCDService: No value for key [Serial] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in cache.
2011-07-12 14:36:57 [864] config: No pre-serial number found in {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:57 [864] PCDService: No value for key [PSN] in hive [MasterCollection-CS5.5-Win-GM{|}en_GB] in cache.
2011-07-12 14:36:57 [864] config: No en_GB provisional serial number found in MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:57 [864] PCDService: No value for key [PSN] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 14:36:57 [864] config: No ALL provisional serial number found in MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:57 [864] ALM: _info_: Validate license at Pre-Chrome time
2011-07-12 14:36:57 [864] ALM: _info_: Searching license for locale en_GB ...
2011-07-12 14:36:57 [864] PCDService: No value for key [922987061892725121064922] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 14:36:57 [864] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 14:36:57 [864] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 14:36:57 [864] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 14:36:57 [864] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 14:36:57 [864] ALM: _info_: Found existing serialization under LEID MasterCollection-CS5.5-Win-GM, the serial number locale is en_GB
2011-07-12 14:36:57 [864] PCDService: No value for key [922987061892725121064922] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 14:36:57 [864] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 14:36:57 [864] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 14:36:57 [864] PCDService: No value for key [922987061892725121064922] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 14:36:57 [864] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 14:36:57 [864] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 14:36:57 [864] ALM: _info_: Cached license is expired for locale en_GB, continue the search to next locale
2011-07-12 14:36:57 [864] ALM: _info_: No valid license found, fall back to the most preferred locale: en_GB
2011-07-12 14:36:57 [864] PCDService: No value for key [922987061892725121064922] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 14:36:57 [864] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 14:36:57 [864] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 14:36:57 [864] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB -
Configuration Error 213:19 Adobe PhotoShop CC when sequenced using Microsoft App-V 5.0
Does anyone out there have a Microsoft App-V 5.0 recipe for Adobe PhotoShop CC ?
When I run the App-V package, I get the License Configuration Error 213:19
Thank You. very much for your time. KarlYou will probably get better help in Photoshop General Discussion
The Cloud forum is not about using individual programs
The Cloud forum is about the Cloud as a delivery & install process
If you will start at the Forums Index https://forums.adobe.com/welcome
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll -
Has anyone else run across Error 213.23 or cpsid_83578?
Hi All,
I have a Master Suite CS5 installation problem on Windows 7 64 bit - Have exhausted first layer of tech service. The 3 tech service persons do not have a solution for the errors shown below. Next layer of tech service will call back. It has been 2 days…
I can install all programs except for AE, AF, and FL. Although I can install the other programs I cannot open any of the classical programs such as PS, AI, DW, etc. When I try, I get the following messages:
“A problem has occurred with the licensing of this product. Restart your computer and re-launch the product. If this problem still occurs after restarting, contact Customer Support for further assistance, and mention the error code shown at the bottom of this screen - Error 213.23”
Ran AdobeSupportAdvisor – the following errors came up “licensing program cpsid_83578 launch and serial # language do not match CS5”.
Has anyone else run across Error 213.23 or cpsid_83578?
Thanks,
RandyHi, Wonder if you found a solution yet??
I've just purchase PS CS5, and run into the same problem and error message when I install it (Windows 7 /64bit). Tried to install it from the Administrator account and then it works, but when I log on to any other account CS5 is not available/working.
Any new suggestions are highly appreciated!
Einar -
I recently encountered a problem with a HDD drive. So I had to replace it with a new one. Fortunately I managed to recover the data and applications on the original drive.
However when I transferred and installed the Adobe CS5 Design Standard suite on the new HDD it will not open any of the Adobe applications.
It prompts an error 213.10 each time. I can't see where to deactivate or reactivate.. please advise suggested course of action.
Also, will I be able to successfully access my previous files after the reinstallation/activation?
Many thanks
RReinstall properly. Activation cannot work because in the technical sense it simply isn't there. You screwed it. Run teh cleaner tool if necessary and contact support to reset activations.
Download CS5 products
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Mylenium -
Adobe Photoshop Elements 12-Error 213:5
I sucessfully installed Elements 12 on my Mac Mini OS 10.9.2. Elements Organizer ran without a problem. On trying to launch Photoshop Elements 12 I received the error message Error 213:5. After reading through discussions from folks having the same or similar problem and trying the various suggestions given in those discussions I gave up and decided to post the problem again in hopes someone might help. Here is what I have done so far: Repaired permissions, Uninstalled all older Elements, Made sure permissions in the Library ->Application Support->Adobe were set to read & write, Uninstalled Elements 12 and re-installed it, even copied the installer package onto my hard drive and used that to install, re-started the computer numerous times (i.e., after each change was made). When I try to launch Photoshop Elements 12 I continue to get this screen
Thanks in advance to anyone who has a solution.
DonHi GreenLynx,
You have a permission issue with your SLStore directory. I would recommend completing solution 2 of "Configuration error" CS5 -
http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error- cs5.html#main_SLStore. -
CC Applications PS, etc Won't launch in new install of ML on Imac Platform Config Error 213:5
CC Applications PS, Illustrator, Adobe Acrobat Pro will not launch in newly installed Mountain Lion OS on Imac Platform. Attempts to launch and run CC applications results in Configuration Error: 213:5. Further, On board PS and Lightroom applications fail to Launch. CS5.1 install CD (DVD) ejects and will not install. The installed CS5.1 Photoshop failed. Attempted downloads. No luck still could not launch. Attempted to re-install from Adobe installation Disc ...Disc is ejected after 3 or 4 minutes.
Desperate ...business income is affected negatively now for 5 days due to disruption to workflow in which Phot0shop...used for over 21 years... has been key... ...need help fast!
Message was edited by: truthspeaksThank You Mylenium..I will see what is involved in re-install.
Have noted that the volumes are sporadically re-organized under System Finder window after using a file sometimes.
Fille Permissions are often not correct and change without authorization both in systems files and within indvidual applications' children files. I will continue to pursue this vein...
but doesn't a re-install use existent permissions?
I am in way over my head here and know it!... -
Photoshop Elements 10 does not work properly, won't open; Error:213:11 ; What does that mean?
I've downloaded and installed my version of PS Elements, but while I try to open it, it stops working as an error accurred. Error:213:11
I don't know what I did wrong while I got all my licences...Well, this is not working either. There is no such folder and I wonder why. Otherwise I would have tried this before.
Guess my version's too old? I tried to run on my Win7 and the data is from year 2011.
Though I re-installed it but still there was no SLStore-Folder on my PC. It's a bit strange though and I cannot update the program while it's not working. -
I try to open the program after installing it and I recieve and error message: Error: 213:11
HELP! I try to open the program after installing it and I receive and error message: Error: 213:11
This issue is covered under document: https://helpx.adobe.com/creative-suite/kb/error-store-does-not-allow.html
This error occurs when the SLStore Folder is set to read-only. To resolve it, remove the read-only check from the SLStore folder (Windows) or give it read/write access (Mac OS). step in the link above. -
Wont open the programme ERROR:213:19
I have just downloaded the Dreamweaver trial and I cannot open the programme, a message comes up saying that there is a problem with the licensing and to quote ERROR: 213: 19, I have tried restarting my laptop and then trying to reopen the programme but this did not work. Can anyone help?
Hi Abbie1234,
Can you try the solution in this doc? Error "Licensing has stopped working" | Mac OS
Found another doc that should help. It is for Acrobat but should work for DW too Error 213:19 | Problem has occurred with the licensing of this product | Acrobat X and XI
Thanks,
Preran -
Adobe Reader doesn't open .pdf files anymore. Error: 213:11.
Adobe Reader doesn't open .pdf files anymore. It's written Error: 213:11. Details: laptop with Windows XP, Adobe Reader X
Are these local or online documents? If online, in what browser? If local, does the documents folder and docs themselves have sufficient permissions?
Is there anything else beside the number 213:11? -
Why do I keep receive error 213:19
Why do I keep receiving the error 213:19 when trying to open internet files?
Look at this link:
http://helpx.adobe.com/acrobat/kb/error-213-19-licensing-acrobat.html
or this one:
http://helpx.adobe.com/photoshop-elements/kb/licensing-problem.html -
Acrobat Pro Installation Error 213:19
What is Error 213:19 and how do I fix it? I receive the message after an apparently successful download of my subscription to Acrobat Pro tonight and after I sign on to Adobe.com. The verbiage refers to "there was a problem licensing the product. Please restart your computer and relaunch the product." I have done this several times and still the same message. Chat support is closed.
Refer
Error 213:19 | Problem has occurred with the licensing of this product | Acrobat X and XI -
Cant open ADOBE PRO XI.....says ERROR 213:19
CANT OPEN ADOBE PRO XI
Hi Baemde hurtado,
Please refer to the following Kb article: Error 213:19 | Problem has occurred with the licensing of this product | Acrobat X and XI -
Just got the Lightroom and Photoshop and it's showing the Error 213:5. What sould I do?
Hi guys
Today i just got the Lightroom and Photoshop. I already installed on my MAC OS Yosemite but when I try to open both app, i receive the error 213:5
What should I do?
ThxPerhaps this thread could help: Error: 213:5 Mac CS 6
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