Error 21470247770 when attempting to run macros in Project Server v2010

We have some new users to our Project Server that are getting the following error when they attempt to run our macros which are stored on the Enterprise Global:
"System Error &H8007007E (-2147024770). The specified module could not be found."
We have already tried resetting their Global.mpt as well as checking for duplicate copies of the macros in their local Global.mpt, to no avail. This sounds like the system is preventing them access to the modules. Thoughts?
Chris

01:51.197: INFO: Setup exit code: 0x00009C47 (40007) - Required updates failed to download.
This is why I suggest people run ProcMon filtering with Operation Is WriteFile and then using Count occurrences... on Path to at least find out what all their diagnostics might be. However, even if there aren't any other diagnostics than this at least
ProcMon's other trace events will supplement the meaning of whatever you do see. E.g. provided you can infer a match of any one WriteFile event to a particular log record you can hopefully use preceding File and Registry access events as if they had
something to do with the generation of that message.
BTW I notice that you were essentially up-to-date in your maintenance for the version of IE that you were switching from. What would you say to someone who was trying to do what you are doing who was also saying that they weren't connected to the Internet
so therefore they didn't see any need to do any maintenance? Would the procedure you found help them too?
C.f.
http://answers.microsoft.com/en-us/ie/forum/ie9-windows_7/ie9-wont-install/8f6a724c-4fff-43fb-9cf4-bb2f13fc6144?page=2
Anyway I hadn't thought of using the IEAK as a method of doing this so I'm pointing that thread here for that possibility.
Thanks for the tip.
Robert Aldwinckle

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Hi everyone,
One of my users tried to run a rule in Hyperion Planning 11.1.1.3 and an error occurred:   Error detected while attempting to run job
When I went to Essbase, I found that when I launched the rule an error appeared:
ERROR - 1006059 - Invalid block header: Illegal block type -- Please use the IBH Locate/Fix utilities to find/fix the IBH problem.
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Regards,

I have XCP files:
----- Exception Error Log Begin -----
Current Date & Time:   Thu Nov 07 13:31:38 2013
Process Type:          Application
Application Name:      HYPCOLAN
Database Name:         COSTS
Exception Log File:    c:\Hyperion\logs\essbase\app\HYPCOLAN\COSTS\log00001.xcp
Current Thread Id:     5940
Exception Code:        0xC0000005=Access Violation
Exception Flags:       0x00000000=Continuable
Exception Address:     0x603B569F
Exception Parameters: 2
Exception Parameter 0: 0x00000001=Write Violation
Exception Parameter 1: 0x57970000 (Virtual Address)
----- Machine Registers -----
General Registers:
   EAX=0x795D0E18 EBX=0x5796FFF8 ECX=0x57970038
   EDX=0x0DC0F6CC ESI=0x00000048 EDI=0xFD320000
Control Registers:
   CS =0x0000001B EIP=0x603B569F Flg=0x00010283
   SS =0x00000023 ESP=0x024ACBB0 EBP=0x024ACBCC
Segment Registers:
   DS =0x00000023 ES =0x00000023 FS =0x0000003B
   GS =0x00000000
Floating Point Registers:
   CWD=0xFFFF027F SWD=0xFFFF3920 TWD=0xFFFF3FFF
   EOF=0x603B5699 ESL=0x0505001B DOF=0x603E9B50
   DSL=0xFFFF0023 CRS=0x00000000
Register Area (Hex):
   00 B0 B0 3A F7 7C 1D 90 CE BF
   00 00 00 00 00 00 00 00 00 00
   00 00 00 00 00 00 00 00 00 00
   00 00 00 00 00 00 00 00 00 00
   00 00 00 00 00 00 00 00 00 00
   00 00 00 00 00 00 00 00 00 00
   00 00 00 00 FC 09 A0 95 26 40
   00 00 C0 C6 B2 2C 7B 91 28 40
Debug Registers:
   DR0=0x00000000 DR1=0x00000000 DR2=0x00000000
   DR3=0x00000000 DR6=0x00000000 DR7=0x00000000
----- Stack -----
Stack Trace:
    0: 0x603b569f ESSSVRD@adReqCurrencyTransBegin + 0x9c22f 0x00000000010cf0a4 0x000000000dc0f6cc 0x000000000dc0f378 0x000000004a25db00
    1: 0x603b6ba8 ESSSVRD@adReqCurrencyTransBegin + 0x9d738 0x00000000010cf0a4 0x000000000032af01 0x0000000000000004 0x000000000000198a
    2: 0x603bb76b ESSSVRD@adReqCurrencyTransBegin + 0xa22fb 0x00000000010cf0a4 0x000000004a25db00 0x000000000dc0f330 0x000000000da45d00
    3: 0x603bc2d1 ESSSVRD@adReqCurrencyTransBegin + 0xa2e61 0x00000000000003a8 0x00000000010cf0a4 0x000000004a25db00 0x00000000214e006c
    4: 0x603bc441 ESSSVRD@adReqCurrencyTransBegin + 0xa2fd1 0x000000004a25db00 0x00000000024ad2a8 0x00000000010cf0a4 0x0000000000000000
    5: 0x603bf614 ESSSVRD@adReqCurrencyTransBegin + 0xa61a4 0x00000000010cf0a4 0x000000000025db00 0x0000000000000000 0x00000000010cf0a4
    6: 0x6037dc5f ESSSVRD@adReqCurrencyTransBegin + 0x647ef 0x0000000000000002 0x0000000000000000 0x00000000010cf0a4 0x00000000024ad2a8
    7: 0x6037e28d ESSSVRD@adReqCurrencyTransBegin + 0x64e1d 0x00000000010cf0a4 0x00000000024ad2a8 0x0000000000000002 0x0000000000000000
    8: 0x60376993 ESSSVRD@adReqCurrencyTransBegin + 0x5d523 0x000000000013003a 0x0000000000000000 0x00000000010cf0a4 0x00000000004ad200
    9: 0x601c902e ESSSVRD@adCSCRConvFixMbrFromBitMap + 0x1115e 0x000000000000012c 0x00000000596ea148 0x0000000000000000 0x00000000024ad40c
   10: 0x601af5d2 ESSSVRD@adOdomInc + 0x3172 0x00000000010cf0a4 0x00000000010cc462 0x000000000dc99940 0x000000000dc48fd8
   11: 0x601af718 ESSSVRD@adOdomInc + 0x32b8 0x00000000010cf0a4 0x00000000010cc462 0x00000000588edfd8 0x0000000000000000
   12: 0x601b02c5 ESSSVRD@adOdomInc + 0x3e65 0x00000000010cf0a4 0x000000000dc2d540 0x00000000010cf0a4 0x00000000604d283d
   13: 0x6032eb72 ESSSVRD@adReqCurrencyTransBegin + 0x15702 0x00000000010cf0a4 0x000000000dc6a0a4 0x000000000dc6a008 0x00000000024af660
   14: 0x6032db25 ESSSVRD@adReqCurrencyTransBegin + 0x146b5 0x000000000dc6a0a4 0x000000000dc6a008 0x00000000024af660 0x00000000604cfbba
   15: 0x603320d8 ESSSVRD@adReqCurrencyTransBegin + 0x18c68 0x00000000010cf0a4 0x000000000000000d 0x00000000024af660 0x0000000000004650
   16: 0x602ed5ac ESSSVRD@adThreadRegister + 0x467c 0x00000000010cf0a4 0x0000000000004650 0x0000000000000000 0x0000000000000000
   17: 0x602eec17 ESSSVRD@adThreadRegister + 0x5ce7 0x00000000000cf0a4 0x0000000000000000 0x0000000000000000 0x00000000010cf0a4
   18: 0x77e6481f kernel32@GetModuleHandleA + 0xdf 0x0000000000000000 0x0000000000000000 0x0000000000000000 0x0000000000000000
----- Application-Wide Configuration -----
Server Name:
Application Name:      HYPCOLAN
Elapsed App Time:      00:21:23:39
Module Count:          16
Module 0:             0x00401000 = C:\HYPERION\PRODUCTS\ESSBASE\ESSBASESERVER\BIN\ESSSVR.EXE
Module 1:             0x60001000 = C:\HYPERION\PRODUCTS\ESSBASE\ESSBASESERVER\BIN\ESSSVRD.DLL
Module 2:             0x60B31000 = C:\HYPERION\PRODUCTS\ESSBASE\ESSBASESERVER\BIN\ESSASOSM.DLL
Module 3:             0x60CA1000 = C:\HYPERION\PRODUCTS\ESSBASE\ESSBASESERVER\BIN\ESSRPM.DLL
Module 4:             0x60DC1000 = C:\HYPERION\PRODUCTS\ESSBASE\ESSBASESERVER\BIN\ESSAPINU.DLL
Module 5:             0x60E91000 = C:\HYPERION\PRODUCTS\ESSBASE\ESSBASESERVER\BIN\ESSOTLSU.DLL
Module 6:             0x60F41000 = C:\HYPERION\PRODUCTS\ESSBASE\ESSBASESERVER\BIN\ESSOTLNU.DLL
Module 7:             0x60F81000 = C:\HYPERION\PRODUCTS\ESSBASE\ESSBASESERVER\BIN\ESSMTDNU.DLL
Module 8:             0x61031000 = C:\HYPERION\PRODUCTS\ESSBASE\ESSBASESERVER\BIN\ESSOPGN.DLL
Module 9:             0x61061000 = C:\HYPERION\PRODUCTS\ESSBASE\ESSBASESERVER\BIN\ESSSHRU.DLL
Module 10:             0x61135430 = C:\HYPERION\PRODUCTS\ESSBASE\ESSBASESERVER\BIN\ESSUTLU.DLL
Module 11:             0x61151000 = C:\HYPERION\PRODUCTS\ESSBASE\ESSBASESERVER\BIN\ESSSDU.DLL
Module 12:             0x61171000 = C:\HYPERION\PRODUCTS\ESSBASE\ESSBASESERVER\BIN\ESSGLOBU.DLL
Module 13:             0x61181000 = C:\HYPERION\PRODUCTS\ESSBASE\ESSBASESERVER\BIN\ESSSECU.DLL
Module 14:             0x61191000 = C:\HYPERION\PRODUCTS\ESSBASE\ESSBASESERVER\BIN\ESSOBJIO.DLL
Module 15:             0x611A1000 = C:\HYPERION\PRODUCTS\ESSBASE\ESSBASESERVER\BIN\ESSDVRQ.DLL
----- Operating System Resources -----
System Date & Time:    Thu Nov 07 13:31:39 2013
Elapsed OS Time:       13:21:34:36
OS Name & Version:     Windows NT 5.02
CPU Count:             16
CPU Type:              Pentium
Correct System Memory information currently not available
Swap Flags:
   Enabled:            Y
   Disabled:           N
   File Found:         Y
   Denied:             N
Swap file(s):          c:\pagefile.sys
Correct Swap Space information currently not available
Total Drives:          6
Current Drive:         3
Drive 3:
   Drive Name:         C
   Volume Label:       Local Disk
   Drive Type:         Fixed
   File System:        NTFS
   Total Drive Space: 142689329 KB
   Free Drive Space:   71187620 KB
   Used Drive Space:   71501709 KB
Drive 4:
   Drive Name:         D
   Volume Label:       Drive_D
   Drive Type:         Fixed
   File System:        NTFS
   Total Drive Space: 292415096 KB
   Free Drive Space:   18586252 KB
   Used Drive Space:   273828844 KB
Drive 5:
   Drive Name:         E
   Volume Label:
   Drive Type:         Unknown
   File System:        Unknown
   Total Drive Space: 0 KB
   Free Drive Space:   0 KB
   Used Drive Space:   0 KB
Drive 6:
   Drive Name:         F
   Volume Label:
   Drive Type:         Unknown
   File System:        Unknown
   Total Drive Space: 0 KB
   Free Drive Space:   0 KB
   Used Drive Space:   0 KB
Drive 7:
   Drive Name:         G
   Volume Label:
   Drive Type:         Unknown
   File System:        Unknown
   Total Drive Space: 0 KB
   Free Drive Space:   0 KB
   Used Drive Space:   0 KB
Drive 21:
   Drive Name:         U
   Volume Label:
   Drive Type:         Unknown
   File System:        Unknown
   Total Drive Space: 0 KB
   Free Drive Space:   0 KB
   Used Drive Space:   0 KB
----- System-Wide Configuration -----
Elapsed Essbase Time: 00:21:23:39
Essbase Version:       11.1.1
Essbase Description:   ESB11.1.1.3.0B126
Network Type:          Windows Sockets
Environment Variable: ARBORPATH                 = c:\Hyperion\products\Essbase\EssbaseServer
Environment Variable: ARBORMSGPATH              = c:\Hyperion\products\Essbase\EssbaseServer\bin
Module Count:          16
Module 0:
   Module Name:        C:\HYPERION\PRODUCTS\ESSBASE\ESSBASESERVER\BIN\ESSSDU.DLL
   Module Version:     11.1.1.1
   Module Description: ESB11.1.1.3.0B126.1
   Module Use Count:   2
Module 1:
   Module Name:        C:\HYPERION\PRODUCTS\ESSBASE\ESSBASESERVER\BIN\ESSGLOBU.DLL
   Module Version:     11.1.1.1
   Module Description: ESB11.1.1.3.0B126.1
   Module Use Count:   2
Module 2:
   Module Name:        C:\HYPERION\PRODUCTS\ESSBASE\ESSBASESERVER\BIN\ESSUTLU.DLL
   Module Version:     11.1.1.1
   Module Description: ESB11.1.1.3.0B126.1
   Module Use Count:   2
Module 3:
   Module Name:        C:\HYPERION\PRODUCTS\ESSBASE\ESSBASESERVER\BIN\ESSSECU.DLL
   Module Version:     11.1.1.1
   Module Description: ESB11.1.1.3.0B126.1
   Module Use Count:   2
Module 4:
   Module Name:        C:\HYPERION\PRODUCTS\ESSBASE\ESSBASESERVER\BIN\ESSOBJIO.DLL
   Module Version:     11.1.1.1
   Module Description: ESB11.1.1.3.0B126.1
   Module Use Count:   2
Module 5:
   Module Name:        C:\HYPERION\PRODUCTS\ESSBASE\ESSBASESERVER\BIN\ESSOPGN.DLL
   Module Version:     11.1.1.1
   Module Description: ESB11.1.1.3.0B126.1
   Module Use Count:   2
Module 6:
   Module Name:        C:\HYPERION\PRODUCTS\ESSBASE\ESSBASESERVER\BIN\ESSOTLSU.DLL
   Module Version:     11.1.1.1
   Module Description: ESB11.1.1.3.0B126.1
   Module Use Count:   2
Module 7:
   Module Name:        C:\HYPERION\PRODUCTS\ESSBASE\ESSBASESERVER\BIN\ESSSHRU.DLL
   Module Version:     11.1.1.1
   Module Description: ESB11.1.1.3.0B126.1
   Module Use Count:   2
Module 8:
   Module Name:        C:\HYPERION\PRODUCTS\ESSBASE\ESSBASESERVER\BIN\ESSAPINU.DLL
   Module Version:     11.1.1.1
   Module Description: ESB11.1.1.3.0B126.1
   Module Use Count:   2
Module 9:
   Module Name:        C:\HYPERION\PRODUCTS\ESSBASE\ESSBASESERVER\BIN\ESSOTLNU.DLL
   Module Version:     11.1.1.1
   Module Description: ESB11.1.1.3.0B126.1
   Module Use Count:   2
Module 10:
   Module Name:        C:\HYPERION\PRODUCTS\ESSBASE\ESSBASESERVER\BIN\ESSRPM.DLL
   Module Version:     11.1.1.1
   Module Description: ESB11.1.1.3.0B126.1
   Module Use Count:   2
Module 11:
   Module Name:        C:\HYPERION\PRODUCTS\ESSBASE\ESSBASESERVER\BIN\ESSMTDNU.DLL
   Module Version:     11.1.1.1
   Module Description: ESB11.1.1.3.0B126.1
   Module Use Count:   2
Module 12:
   Module Name:        C:\HYPERION\PRODUCTS\ESSBASE\ESSBASESERVER\BIN\ESSASOSM.DLL
   Module Version:     11.1.1.1
   Module Description: ESB11.1.1.3.0B126.1
   Module Use Count:   2
Module 13:
   Module Name:        C:\HYPERION\PRODUCTS\ESSBASE\ESSBASESERVER\BIN\ESSDVRQ.DLL
   Module Version:     11.1.1.1
   Module Description: ESB11.1.1.3.0B126.1
   Module Use Count:   2
Module 14:
   Module Name:        C:\HYPERION\PRODUCTS\ESSBASE\ESSBASESERVER\BIN\ESSSVRD.DLL
   Module Version:     11.1.1.1
   Module Description: ESB11.1.1.3.0B126.1
   Module Use Count:   2
Module 15:
   Module Name:        C:\HYPERION\PRODUCTS\ESSBASE\ESSBASESERVER\BIN\ESSSVR.EXE
   Module Version:     11.1.1.1
   Module Description: ESB11.1.1.3.0B126.1
   Module Use Count:   2
----- ESSBASE.CFG Configuration Values -----
Configuration Value:   JvmModuleLocation         = c:\Hyperion\common\JRE\Sun\1.5.0\bin\client\jvm.dll
Configuration Value:   AuthenticationModule      = CSS
Configuration Value:   PORTINC                   = 3
Configuration Value:   DataErrorLimit            = 65000
Configuration Value:   CalcCacheHigh             = 1100000000
Configuration Value:   CalcCacheDefault          = 500000000
Configuration Value:   CalcCacheLow              = 30000000
Configuration Value:   CalcLockBlockHigh         = 4000000
Configuration Value:   CalcLockBlockDefault      = 900000
Configuration Value:   CalcLockBlockLow          = 400000
Configuration Value:   UpdateCalc                = False
Configuration Value:   NetDelay                  = 3000
Configuration Value:   NetRetryCount             = 1000
Configuration Value:   MultipleBitmapMemCheck    = True
Configuration Value:   ParCalcMultipleBitmapMemOpt = True
Configuration Value:   DYNCALCCACHEWAITFORBLK    = TRUE
Configuration Value:   DYNCALCCACHEBLKRELEASE    = TRUE
Configuration Value:   DYNCALCCACHEMAXSIZE       = 600M
Configuration Value:   DYNCALCCACHECOMPRBLKBUFSIZE = 400M
Configuration Value:   CalcLimitFormulaRecursion = TRUE;
Configuration Value:   AGENTPORT                 = 1423
Configuration Value:   SERVERPORTBEGIN           = 32768
Configuration Value:   SERVERPORTEND             = 33768
Configuration Value:   AGENTDESC                 = hypservice_1
----- Client Request Activity -----
Server Name:
Application Name:      HYPCOLAN
Total Request Threads: 20
Avail Request Threads: 19
Total Requests:        220
Average Requests:      111.000000
Weighted Average:      0.007431
Statistics Per Minute:
   Current Requests:   0
   Minimum Requests:   0.000000
   Maximum Requests:   111.000000
Thread Count:          20
Thread Id 3324:
   Request Name:        GetAttributeNameSpecs
   Database Name:       COSTS
   User Name:           admin
   Start Time:          Thu Nov 07 13:31:33 2013
   End Time:            Thu Nov 07 13:31:33 2013
Thread Id 4060:
   Request Name:        GetMbrInfo
   Database Name:       COSTS
   User Name:           admin
   Start Time:          Thu Nov 07 13:31:33 2013
   End Time:            Thu Nov 07 13:31:33 2013
Thread Id 1692:
   Request Name:        OtlQueryAttrib
   Database Name:       COSTS
   User Name:           admin
   Start Time:          Thu Nov 07 13:31:33 2013
   End Time:            Thu Nov 07 13:31:33 2013
Thread Id 736:
   Request Name:        OtlQueryAttrib
   Database Name:       COSTS
   User Name:           admin
   Start Time:          Thu Nov 07 13:31:33 2013
   End Time:            Thu Nov 07 13:31:33 2013
Thread Id 5288:
   Request Name:        OtlQueryAttrib
   Database Name:       COSTS
   User Name:           admin
   Start Time:          Thu Nov 07 13:31:33 2013
   End Time:            Thu Nov 07 13:31:33 2013
Thread Id 784:
   Request Name:        OtlQueryMbrs
   Database Name:       COSTS
   User Name:           admin
   Start Time:          Thu Nov 07 13:31:33 2013
   End Time:            Thu Nov 07 13:31:33 2013
Thread Id 220:
   Request Name:        GetSelectedMbrInfo
   Database Name:       COSTS
   User Name:           admin
   Start Time:          Thu Nov 07 13:31:33 2013
   End Time:            Thu Nov 07 13:31:33 2013
Thread Id 4356:
   Request Name:        OtlQueryAttrib
   Database Name:       COSTS
   User Name:           admin
   Start Time:          Thu Nov 07 13:31:33 2013
   End Time:            Thu Nov 07 13:31:33 2013
Thread Id 6100:
   Request Name:        OtlQueryAttrib
   Database Name:       COSTS
   User Name:           admin
   Start Time:          Thu Nov 07 13:31:33 2013
   End Time:            Thu Nov 07 13:31:33 2013
Thread Id 5944:
   Request Name:        OtlQueryAttrib
   Database Name:       COSTS
   User Name:           admin
   Start Time:          Thu Nov 07 13:31:33 2013
   End Time:            Thu Nov 07 13:31:33 2013
Thread Id 4880:
   Request Name:        OtlQueryAttrib
   Database Name:       COSTS
   User Name:           admin
   Start Time:          Thu Nov 07 13:31:33 2013
   End Time:            Thu Nov 07 13:31:33 2013
Thread Id 1128:
   Request Name:        OtlQueryMbrs
   Database Name:       COSTS
   User Name:           admin
   Start Time:          Thu Nov 07 13:31:33 2013
   End Time:            Thu Nov 07 13:31:33 2013
Thread Id 5728:
   Request Name:        OtlQueryAttrib
   Database Name:       COSTS
   User Name:           admin
   Start Time:          Thu Nov 07 13:31:33 2013
   End Time:            Thu Nov 07 13:31:33 2013
Thread Id 5960:
   Request Name:        OtlQueryAttrib
   Database Name:       COSTS
   User Name:           admin
   Start Time:          Thu Nov 07 13:31:33 2013
   End Time:            Thu Nov 07 13:31:33 2013
Thread Id 1208:
   Request Name:        GetOtlUMC
   Database Name:       COSTS
   User Name:           admin
   Start Time:          Thu Nov 07 13:31:33 2013
   End Time:            Thu Nov 07 13:31:33 2013
Thread Id 5240:
   Request Name:        OtlQueryAttrib
   Database Name:       COSTS
   User Name:           admin
   Start Time:          Thu Nov 07 13:31:33 2013
   End Time:            Thu Nov 07 13:31:33 2013
Thread Id 1768:
   Request Name:        OtlQueryAttrib
   Database Name:       COSTS
   User Name:           admin
   Start Time:          Thu Nov 07 13:31:33 2013
   End Time:            Thu Nov 07 13:31:33 2013
Thread Id 3648:
   Request Name:        OtlQueryAttrib
   Database Name:       COSTS
   User Name:           admin
   Start Time:          Thu Nov 07 13:31:33 2013
   End Time:            Thu Nov 07 13:31:33 2013
Thread Id 1736:
   Request Name:        GetOtlInfo
   Database Name:       COSTS
   User Name:           admin
   Start Time:          Thu Nov 07 13:31:33 2013
   End Time:            Thu Nov 07 13:31:33 2013
Thread Id 5940:
   Request Name:        MaxL: Execute
   Database Name:       COSTS
   User Name:           admin
   Start Time:          Thu Nov 07 13:31:38 2013
   End Time:            Pending
----- Exception Error Log End -----

Lightroom: "An error occurred when attempting to change modules."

I'm a first time Lightroom(via the Cloud) user (used Capture One before this) and just downloaded it today. The first thing I saw was this error message
"An error occurred when attempting to change modules."
I've updated it to 4.3 and I've tried all the other recommendations I found here:
http://helpx.adobe.com/lightroom/kb/error-changing-modules-lightroom.html
I don't know what Nik products are but I don't believe I have any.
I'm on a Mac running 10.6.8
Removed this preference file I found here:
http://helpx.adobe.com/lightroom/kb/preference-file-locations-lightroom-4.html
So frustrating! Please, can anyone help me???

I can only quote from the webpage that you already visited RE: Permission.
You need to have full permission for reading and writing for the folders and drives that Lr is using - particularly the folder that contains the catalog (i.e. the database Lr is working with).
If you have full permission try re-installing Lr. Un-install it via your OS. And re-install it.
Also, occasionally downloaded programs can become damaged during download - for instance when the download has been interrupted.
Before you re-install, I'd recommend that you download Lr again and use this second download for re-installation.
From the webpage (particularly read the part about Macs):
Solution 5: Set correct permissions on Lightroom folder inside Application Support
The Lightroom folder inside Application Support could have the wrong permissions preventing Lightroom from writing to it which can cause this error.
Navigate to the following folder: /Users/[user name]/Library/Application Support/Adobe/Lightroom
Highlight the Lightroom folder and chose File > Get Information
Under Sharing & Permission, verify that your have Read & Write Privileges. If not, click the padlock icon at the lower right, enter your password when prompted, then click the Read only entry and select Read & Write.
Important: (Mac OS) Apple made the user library folder hidden by default with the release of Mac OS X 10.7. If you need access to files in the hidden library folder to perform Adobe-related troubleshooting, see How to access hidden user library files.
Solution 6: Try a different user account.
Copy the Lightroom folder into a new user account or other existing account on your computer. Then, restart Lightroom. The Lightroom folder is in the following locations:
Windows XP: C:\Documents and Settings\[user name]\Application Data\Adobe\
Windows 7, Vista: [user name]\AppData\Roaming\Adobe\
Mac OS: [user name]/Library/Application Support/Adobe/
Important: (Mac OS) Apple made the user library folder hidden by default with the release of Mac OS X 10.7. If you need access to files in the hidden library folder to perform Adobe-related troubleshooting, see How to access hidden user library files.

An error occured when attempting to change modules .. how to solve this ? Thanks

Hi there,
I installed Lightroom 5, then it asked it for some directory to create some catalogue. I changed was was given default to me to some other directory. It was a mistake.
Then a message saying "An error occured when attempting to change modules" always popped out when I started Lightroom 5.
In fact I uninstalled and reinstall Lightroom 5 again. Ang it gave me the same message. I am not sure why when I reinstall it, it no longer asked me the directory I wanted to create the catalogue but instead gave me the error message straight away...
Any ideas on how to solve this is greatly appreciated as I desperately need to use this Lightroom 5 ...
Thanks

99jon wrote:
Did you install from CC desktop or from an Adobe download link?
When you click on the install button under the Apps tab within the Creative Cloud desktop app, no serial number is required.
Hi 99Jon,
I installed from CC desktop and you are correct. You are correct, when I install the CC, there is no serial number required or given to me.
Let me explain again the sequence of my problem.
1) I installed the CC desktop after I chose to pay monthly.
2) The installation was perfectly fine, NO asking of serial number
3) I install the Lightroom 5.7.1 without problem and NO asking of serial number too.
4) I run Lightroom 5.7.1 for the first time and it asked me to select a folder for catalogue I didn't select the default directory that it suggested. And this caused problem because it then gives a message saying "An error occurred when attempting to change modules"
5) so I delete the whole Lightroom 5.7.1 and reinstall from CC Apps.
6) The problem still persists and I continue to have the "An error occurred when attempting to change modules" message
7) So I deleted the Lightroom 5.7.1 and reinstall. Problem still persist.
8) So, I did a software update as advised by the link you gave me (ie Solution 1). Interestingly, the update Version is 5.7.1 which I have.
9) After the update installation, I no longer receive "An error occured when attempting to change modules" the message but instead tnow I receive message asking me for serial number. So much problem now ...
Note:
If you see this link, something is wrong bcos when you clicked the settings wheel, you'll see that Managed Application - Uninstall Unavailable"
<a href="http://s32.photobucket.com/user/ryan_khoo/media/ScreenShotofAdobeCC_zpsa6c420e7.jpg.html" target="_blank"><img src="http://i32.photobucket.com/albums/d2/ryan_khoo/ScreenShotofAdobeCC_zpsa6c420e7.jpg" border="0" alt=" photo ScreenShotofAdobeCC_zpsa6c420e7.jpg"/></a>
So now my problem has changed form one where the error message popped up to one which now asked me for serial number ...
Any ideas ?
Thanks

Runtime Error displayed when attempting to access Forums

I've IE 9 installed on a Windows Home Premium box. When I attempt to access the Technet Forums the following is displayed
Server Error in '/Forums' Application.
Runtime Error
Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.
Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".

<configuration>
<system.web>
<customErrors mode="Off"/>
</system.web>
</configuration>
Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.

<configuration>
<system.web>
<customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>
</system.web>
</configuration>
I'm running IE 9 on another PC (Windows 7 Pro) and it is able to acess the Technet Forums with no problem (I'm using it to make this entry).
I've compared the settings on both browsers and they are identical. Why does IE on my Home Premium PC misbehave?
Thanks in advance.

Hi,
What’s the result of other webpages?
Can you access the thread link successfully?
http://social.technet.microsoft.com/Forums/en-US/0c79aae9-3883-450a-bcd2-ba14ac5c8cd9/runtime-error-displayed-when-attempting-to-access-forums?forum=i
You can test in compatible view for a try first.
http://windows.microsoft.com/en-IN/internet-explorer/use-compatibility-view#ie=ie-9
Alex Zhao
TechNet Community Support

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