Error 23 trying to restore original iPad from iTunes
Pulled my original iPad out of my bag after returning from vacation and it had an alert on screen saying it required activation. It connected to my home wi-fi fine but failed when trying to activate. After a bunch of retries it went in to recovery mode.
I installed latest iTunes (I'm on Windows 8.1 Pro) and started the restore process. However at the stage where it states it's verifying the restore with Apple (or something to that effect) it fails with the following message:
The iPad "iPad" could not be restored. An unknown error occurred (23).
I'm stuck. Tried everything I can think of. Any ideas?
That may be due to a problem preventing your computer from communicating with Apples servers.
See the advice for error 23 here: Resolve iOS update and restore errors - Apple Support
Similar Messages
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Updated iPad 1 to IOS 5. When trying to restore my iPad from my backup it gets half way through and the iPad reboots and iTunes says "An error occurred while restoring this iPad (-1)"
I have tried to restore my contacts and company data at least 20 times and every time half way through THE iPAD REBOOTS! When it boots back up it is at the brand new iPad screen.
This makes me angry as I do not use the iPad for fun and games. I use it for business. My company data and records for the last year are gone. ALL of my out standing customer invoices are gone. ALL payments received are gone! ALL Business contacts and emails ARE GONE! All my company, personal email accounts and settings ARE GONE!
What am I supposed to do now? In 6 hours I have to get on the road and conduct business with a empty blank factory out of the box iPad. How am I supposed to know who owes me money or who has paid their bills Apple? All of my meetings and calendar dates are GONE!
Everything was supposed to be backed up and restored after the update!
Question???WHY DID YOU MAKE THIS UPDATE WIPE OUT ALL SETTINGS AND APPS ON THE iPAD??? All the other updates left everything on the iPad intact and ONLY upgraded the IOS,and when it was done everything was still there.
Yes! I have done everything. Rebooted computer, checked for updates, Hard booted iPad, Factory restored iPad to ios 5 twice, tried every usb port I have, unplugged all other usb components.
Everytime half way through "Restoring iPad from backup..." The iPad turns off shows a spinning circle then shows the Apple logo and takes me to the brand new iPad setup screen.
Apple, you have no idea the level of stress you have created today.....Check the console app to see if there are any error messages. I had one app showing an issue (Pet Hotel) the error was (truncated):
ERROR: Restore message response: 102 rename error: File name too long (63) at path "/var/mobile/Library/SafeHarbor/com.pocketgems.tappethotel/Container/Documents/ savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHis tory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGa meHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/sa vedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHisto ry/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGame History/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/save dGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory /savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHi story/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedG ameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/s avedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHist ory/savedGameHistory/1313349538-pocket_gems_crash_report.txt" (MBErrorDomain/102)
I manually snyc'ed that particular app and then re-ran the restore and am now the proud owner of a working iphone. Not sure it is the same problem or app but looking in the console was the key! -
HT201210 I try to restore my iPad from iTunes and I receive the error 3014.
I try to restore my iPad from iTunes and I receive the error 3014. Any idea how to resolve this issue ?
I am running Windows 7.iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
Cheers, Tom
Error 3014 may indicate that you need to free up more disk space on the computer before trying to restore again.
Message was edited by: Texas Mac Man -
i have tried to restore my iPad from my computer, but it stops ones it gets to the stage where it is updating the firmware. It will then display " there was an unknown error.....Any suggestion to fix this,?
Temporarily disable antivirus and firewall on computer.
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I tried to restore my iPad from the cloud backup but the iCloud returned the following message 'no backup available'? This after happened after I created the backup today and the same was confirmed at the Apple Store attendant
Check the console app to see if there are any error messages. I had one app showing an issue (Pet Hotel) the error was (truncated):
ERROR: Restore message response: 102 rename error: File name too long (63) at path "/var/mobile/Library/SafeHarbor/com.pocketgems.tappethotel/Container/Documents/ savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHis tory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGa meHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/sa vedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHisto ry/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGame History/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/save dGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory /savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHi story/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedG ameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/s avedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHist ory/savedGameHistory/1313349538-pocket_gems_crash_report.txt" (MBErrorDomain/102)
I manually snyc'ed that particular app and then re-ran the restore and am now the proud owner of a working iphone. Not sure it is the same problem or app but looking in the console was the key! -
I'm trying to reset my ipad from ITunes after i disabled it but it keeps telling me that it can't complete it because it has a passcode please help!!
FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY. -
I was attempting to update my ipad to the newest OS system and it crashed... I came back with it saying that it had an error and did not update. Now I only get the iTunes logo on the ipad witht he usb cord picture.
I have gone into iTunes & it says I have to do a restore. But it does not give me the RESTORE from Backup option. Only the Restore to Factory Settings. Is this normal?
Thank you for any help you can give me.
DMarrtin S wrote:
Hi I am trying to restore my iphone from the itunes back and it is asking me for a password, I don't ever remember putting a password in. how do i get the password reset?
You can't get it reset; if you could there would be no point in having it. If you have an encrypted backup there are two ways this could have happened:
You checked "Encrypt Backup" in iTunes at some time in the past, either intentionally or by accident
You have a corporate MS Exchange account and your Exchange administrator installed a security profile on your phone that requires the phone'a contents to be encrypted. This, in turn, requires the backup to be encrypted for obvious reasons.
In either case you were prompted for a password the first time you backed up after whichever of these happened. So think about what you might have entered for a password at that time. Fortunately you get an unlimited number of tries. Other threads on this subject have shown that it is always a password known to the user, so it wasn't something made up by iTunes. Also, everyone who has figured it out has found it to be a different password type, so try your Apple ID password, your computer's login password, your WiFi password, your corporate domain password, etc. And try passwords that may have been changed since your first backup. As a last resort there is a professional password cracker available, but it isn't cheap - it's targeted at the law enforcement market - from Elcomsoft. There are also some scam password crackers available that don't actually work and possibly steal your information. It's likely that a developer of one or more of these will post a response with a link (possibly hidden) to their "product". So before clicking any links you might want to install the Web of Trust plugin that keeps track of scam sites and warns you. http://www.mywot.com. -
Im trying to restore my icloud from itunes
im trying to restore my icloud on itunes i have my phone pluged in to a computer
Hello,
Do you have a specific issue related to that?
If you need help restoring from an iCloud back-up, follow this link : https://support.apple.com/kb/ph12521 -
Cannot restoe Ipad as I just keep mgetting Error Message (2003) and in Ipad scree the cable to connect to itunes.
Rick,
Are you trying to restore an iPad2 wifi + 3G?
I'm sure somebody will correct me (Genius, insert proper reason here), but I believe if you are trying to set an iPad 2 3G unit back to a previous iOS (if you mistakenly upgraded to 4.3.4 or 4.3.5) and are trying to go back to 4.3.3?
There is something inherent with the 3G units that won’t let you. -
How do I restore my iPad 2 after backing it up and updating to the current iTunes and now getting an error message staying I can't restore due to lack of storage now on my iPad?
Try to offload photos you don't need on your iPad, delete apps that don't get used often. Videos that you have already wathced, books you have already read. Clear up enough space to do the update, Then add content back as you need it.
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1. (over wifi) Your ipad could not be activated because the activation server is temporarily unavailable. Try connecting your ipad to itunes to activate it, or try again in a couple of minutes. (did this 12 times over several days.)
2. (through itunes) This device isn't eligible for the requested build.
I've tried builds for both 6.1.2 and 6.1.3 even tried the 7 beta 4
here is one attempt
here is an event log from the 6.1.2 attempt. Had the same result with the 6.1.3 attempt. Please help
2013-08-12 19:48:05.000 iTunes[38660:207]: restore library built Dec 6 2012 at 11:45:21
2013-08-12 19:48:05.000 iTunes[38660:207]: iTunes: iTunes 11.0.4
2013-08-12 19:48:05.000 iTunes[38660:207]: iTunes: Software payload version: 10B146 (option key)
2013-08-12 19:48:05.000 iTunes[38660:207]: iTunes: Using iTunes state machine
2013-08-12 19:49:47.000 iTunes[38660:16343]: iTunes: Specifying UOI boot image
2013-08-12 19:49:47.000 iTunes[38660:16343]: requested restore behavior: Erase
2013-08-12 19:49:47.000 iTunes[38660:16343]: requested variant: Erase
2013-08-12 19:49:47.000 iTunes[38660:16343]: *** UUID 3E229118-86CE-40C6-BB12-E0057A22AE67 ***
2013-08-12 19:49:47.000 iTunes[38660:16343]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: withApTicket is True
2013-08-12 19:49:47.000 iTunes[38660:16343]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreLogo" Digest = "<CFData 0x1b3cc3b0 [0xa0ab1ec0]>{length = 20, capacity = 20, bytes = 0x0bcede5c3afc01b76181745848caa2b6091826d6}"
2013-08-12 19:49:47.000 iTunes[38660:16343]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreDeviceTree" Digest = "<CFData 0x1b3a9180 [0xa0ab1ec0]>{length = 20, capacity = 20, bytes = 0x32676f65409556d0054672eecc6fcb3544af8647}"
2013-08-12 19:49:47.000 iTunes[38660:16343]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreKernelCache" Digest = "<CFData 0x1b3cf380 [0xa0ab1ec0]>{length = 20, capacity = 20, bytes = 0x7395cd4de6e3e8a0f2913240e3a8f322bdc6e73e}"
2013-08-12 19:49:47.000 iTunes[38660:16343]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreRamDisk" Digest = "<CFData 0x1bf18330 [0xa0ab1ec0]>{length = 20, capacity = 20, bytes = 0xbc3a4b15d35396346a16ed012c80ec4d1a0a1c76}"
2013-08-12 19:49:47.000 iTunes[38660:16343]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBEC" Digest = "<CFData 0x1b38abc0 [0xa0ab1ec0]>{length = 20, capacity = 20, bytes = 0x04609faa23fbc17cd93db8248f15b8a44074c637}"
2013-08-12 19:49:47.000 iTunes[38660:16343]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBSS" Digest = "<CFData 0x1caa61a0 [0xa0ab1ec0]>{length = 20, capacity = 20, bytes = 0xcdd7f0479565a44fb5b94dabe05207bcbcc33ed3}"
2013-08-12 19:49:47.000 iTunes[38660:16343]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "KernelCache" Digest = "<CFData 0x1b38eff0 [0xa0ab1ec0]>{length = 20, capacity = 20, bytes = 0x7395cd4de6e3e8a0f2913240e3a8f322bdc6e73e}"
2013-08-12 19:49:47.000 iTunes[38660:16343]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryLow1" Digest = "<CFData 0x1de76b00 [0xa0ab1ec0]>{length = 20, capacity = 20, bytes = 0x977efcff6b32d1f16e25f9fc10515c8d874e4622}"
2013-08-12 19:49:47.000 iTunes[38660:16343]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryLow0" Digest = "<CFData 0x1bf00040 [0xa0ab1ec0]>{length = 20, capacity = 20, bytes = 0x82b76051d0b75422ccca57ef51d01502fed923a0}"
2013-08-12 19:49:47.000 iTunes[38660:16343]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "LLB" Digest = "<CFData 0x1deacbd0 [0xa0ab1ec0]>{length = 20, capacity = 20, bytes = 0x955475c4c6a8bed89e7e75ceabb34ad044877fe2}"
2013-08-12 19:49:47.000 iTunes[38660:16343]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBoot" Digest = "<CFData 0x1b3ad6e0 [0xa0ab1ec0]>{length = 20, capacity = 20, bytes = 0x4354232c86d99fa32c560c1b629d8c404ef8c64e}"
2013-08-12 19:49:47.000 iTunes[38660:16343]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "DeviceTree" Digest = "<CFData 0x1b3f1b00 [0xa0ab1ec0]>{length = 20, capacity = 20, bytes = 0x32676f65409556d0054672eecc6fcb3544af8647}"
2013-08-12 19:49:47.000 iTunes[38660:16343]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryCharging1" Digest = "<CFData 0x1b3a2050 [0xa0ab1ec0]>{length = 20, capacity = 20, bytes = 0xacfca63ce964a873818419739c9ebd0213889173}"
2013-08-12 19:49:47.000 iTunes[38660:16343]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryCharging" Digest = "<CFData 0x1b3aad50 [0xa0ab1ec0]>{length = 20, capacity = 20, bytes = 0x1c23a3f5602560d28a5b5df1ba23849e9531c953}"
2013-08-12 19:49:47.000 iTunes[38660:16343]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "AppleLogo" Digest = "<CFData 0x1bf166a0 [0xa0ab1ec0]>{length = 20, capacity = 20, bytes = 0x0bcede5c3afc01b76181745848caa2b6091826d6}"
2013-08-12 19:49:47.000 iTunes[38660:16343]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryPlugin" Digest = "<CFData 0x1b3f4ab0 [0xa0ab1ec0]>{length = 20, capacity = 20, bytes = 0xb35ecbcdd2d1667b4339093821b63c77ecccd4e0}"
2013-08-12 19:49:47.000 iTunes[38660:16343]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryFull" Digest = "<CFData 0x2432160 [0xa0ab1ec0]>{length = 20, capacity = 20, bytes = 0xda15e959f6c7f612a44587075ac5728866b6767b}"
2013-08-12 19:49:47.000 iTunes[38660:16343]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryCharging0" Digest = "<CFData 0x1b3a6fc0 [0xa0ab1ec0]>{length = 20, capacity = 20, bytes = 0xdbcd09dfe8c7f8bb7caa0deba2d86a5f32f9fbb6}"
2013-08-12 19:49:47.000 iTunes[38660:16343]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RecoveryMode" Digest = "<CFData 0x1b3ebc10 [0xa0ab1ec0]>{length = 20, capacity = 20, bytes = 0xfdd30fce0e52e9d326ac679b64abd3baf1052ffb}"
2013-08-12 19:49:47.000 iTunes[38660:16343]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: using UniqueBuildID <CFData 0x1b3d6cb0 [0xa0ab1ec0]>{length = 20, capacity = 20, bytes = 0x5eaba27d6c41bd3313ba44d5d4b32be6b63049b9}
2013-08-12 19:49:47.000 iTunes[38660:16343]: amai: AMAuthInstallRequestSendSync: SSO function returned NULL, SSO disabled.
2013-08-12 19:49:47.000 iTunes[38660:16343]: amai: tss_submit_job: error from server=94 (This device isn't eligible for the requested build.)
2013-08-12 19:49:47.000 iTunes[38660:16343]: amai: kAMAuthInstallRequestCacheLocalizedTssError: cached server error text: (3194) This device isn't eligible for the requested build.
2013-08-12 19:49:47.000 iTunes[38660:16343]: amai: AMAuthInstallRequestSendSync: failed tss submission: This device isn't eligible for the requested build.
2013-08-12 19:49:47.000 iTunes[38660:16343]: amai: AMAuthInstallApCreatePersonalizedResponse: server request error: This device isn't eligible for the requested build.
2013-08-12 19:49:47.000 iTunes[38660:16343]: amai: AMAuthInstallBundlePersonalizePartial: failed to create ap ticket
2013-08-12 19:49:47.000 iTunes[38660:16343]: failed to personalize the restore bundle: This device isn't eligible for the requested build.
2013-08-12 19:49:47.000 iTunes[38660:16343]: AMRAuthInstallDeletePersonalizedBundle
2013-08-12 19:49:47.000 iTunes[38660:16343]: AMRecoveryModeDeviceCopyAuthInstallPreflightOptions: failed to personalize bundle
2013-08-12 19:49:47.000 iTunes[38660:19207]: iTunes: Restore error 3194
2013-08-12 19:49:48.000 iTunes[38660:207]: device disconnected (isDFU = 0)Because it says it's incompatible when it can't be, I got hope. I get error messages all the time with my iPod and iPhone that it cannot sync and that 'this device is not capapble of connecting to iTunes' stuff. I literally forget that happened, plug it in again and it works, I later realize that iTunes made a mistake, they do that.
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I don't know if I'm repeating my question. I can't restore my ipad after updating to latest ios. The battery went low, I had to eject and plug in to charge. The set up will not complete without resoring from icloud or itunes (i backed up to computer using itunes) or setting up the ipad as a New ipad. I want to restore all my stuff but the message I get in itune says "Find my ipad must be turned off before 'ipad' can be restored". Go to icloud settings on your ipad and turn off Find My iPad before restoring your iPad.". I cant' get to this setting on my ipad because the set up is not complete!!! I'm stuck. Any help would be greatly appreciated. I'm afraid if I set up the ipad as new it will backup the new ipad over my previous backup and then I will loose all my photos, songs, aps, notes,......
I have the same problem and we can't simply just restore from the backup. It says that I have to set up my iPad through restoring. So I tried restoring it in iTunes but it won't restore until I have to turn off this **** "Find My iPad" crap but I couldn't because the set up's not complete and it won't let me go to my settings unless I set it up. So basically it's asking me to go to my settings but before I could go to it I have to restore, and in order to restore I have to go to settings. Get where I'm at?
Please, Apple Tech people! Help this 14 year old girl on her period, PMS-ing, thinking about how I want to strangle however made this mistake of a set up, updating her iPad in 3 am in the morning cursing the day she even thought of updating. I seriously need to get out of this loophole. I don't want to use my other iPad that only has 16GB. I just wanted the pretty graphics I saw in my parent's iPad airs, I don't ask for anything more :''''( -
Errors trying to restore iPhone 3Gs on iTunes 10 with a Leopard
My phone is a paperweight now.
A few weeks ago my phone froze up on me, I rebooted and tried to restore it to no avail. When I tried to restore it I had an error code 1600. Then it worked.
Yesterday, it was working and I clicked on an email and I got the Black Screen of Death. I was not the email because I had read email from that person before and no problems. I tried uninstalling and reinstalliing iTunes both 10.4 and 10.3.1 but that didn't work. Everytime I connected up to restore it I would get different error codes: 9, 14, 21, 1600, 1601, 1602 and 1604. Most of the 1600's refer to Windows and I have a Mac. I tried to recharge my phone with a Dell at work but I stopped when I saw that it was not charging the way it did with my other Dell (from a previous job where I would do that and it would just charge.)
Does anyone have a solution?Is your phone jailbroken?
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I tried to restore my ipad from the device its self and now it is stuck in the loop
I jailbroke my ipad 5 weeks ago but today i wanted to restore my ipad. i did it through the settings app then now it is stuck on the loop which goes round and round
Have you tried placing the device in recovery mode and restoring? Heres the article with the instructions http://support.apple.com/kb/HT1808
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After restoring my ipad from itunes, I can't get past the set up screen
How do I get past the set up screen after restoring a new iPad 2 from an iTunes backup. I'd like to sync my apps on my iTunes to my iPad.
What setup screen? I have restored from a backup several times and the iPad always syncs when the process is complete. What are you seeing on the setup screen?
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