Error 2330 on Itunes 8 install on vista log attatched... I need some help
I can't tell if this is quicktime or itunes, but I really could use some help here. I think I have spent 10 hours trying various fixes on this. Does anyone know of a fix?
these are some of the errors in the log
MSI (c) (18:00) [16:20:51:016]: PROPERTY CHANGE: Modifying IAcceptLicense property. Its current value is 'No'. Its new value: 'Yes'.
DEBUG: Error 2826: Control LangCombo on dialog DestinationOptions extends beyond the boundaries of the dialog on the bottom by 7 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: DestinationOptions, LangCombo, on the bottom
Action 16:20:51: DestinationOptions. Dialog created
DEBUG: Error 2330: Error getting file attributes: C:\Program Files\Java\jre6\lib\ext. GetLastError: 1392
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2330.
MSI (c) (18!38) [16:21:52:446]: Product: iTunes -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2330.
DEBUG: Error 2769: Custom Action InstallPackages did not close 2 MSIHANDLEs.
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2769. The arguments are: InstallPackages, 2,
Action ended 16:22:11: InstallPackages. Return value 3
Action start 16:22:11: SetupCompleteError.
DEBUG: Error 2836: The control Back on the dialog SetupCompleteError can not take focus
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2836. The arguments are: SetupCompleteError, Back,
Action 16:22:11: SetupCompleteError. Dialog created
Action ended 16:22:13: SetupCompleteError. Return value 2.
Action ended 16:22:13: INSTALL. Return value 3.
MSI (c) (18:10) [16:22:13:141]: Destroying RemoteAPI object.
MSI (c) (18:20) [16:22:13:141]: Custom Action Manager thread ending.
Property(C): UpgradeCode = {0880A3FD-2A1E-43C5-B020-09930E075D34}
Property(C): EXISTINGIPODINSTALLDIR = C:\Program Files\iPod\
Property(C): AUTORUN = #1
Property(C): PROGRAMMENUNAME = iTunes\
I can't make sense of all that, there seem to be several things going on.
What error to you get from the installer itself rather than the event viewer?
In general, 2330 errors can be due to filing system problems so, a good start would be to run a disk check.
Then try again if it finds errors.
If it still doesn't work try the general install troubleshooting in this article:
http://support.apple.com/kb/TS1717
It would help if you say what you have tried and what the results were if you have been working on this for some time.
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