Error 25004 Office Pro Windows8
Trying to install 2013 Office Pro Plus on a new Win 8 machine, on which a trial version of Office Home comes, but has not been activated.
I get error 25004 telling me I cannot install this machine
Do I need to completely uninstall the trail version to install the Pro version?
Hi,
Is the complete error information like this “Error 25004. The product key you entered cannot be used on this machine. This is most likely due to previous Office 2013 trials being installed. (System error: -1073422308)”?
If so, you need to uninstall Office 2013 trial version from Control Panel > Programs and Features.
http://support.microsoft.com/kb/2792178
Hope it can be helpful.
Regards,
Greta Ge
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Similar Messages
-
I am receiving an error when attempting to install
Microsoft Office Professional Plus 2013 which I downloaded from the TechNet site. At the end of the installation process I receive the following message:
"Error 25004. The product key you entered cannot be used on this machine. This is most likely due to previous Office 2013 trials being installed. (System error:
-1073422314)"
I have never installed a trial or Beta of any Office product on this machine. However, I have installed Office 2007 Ultimate and Office 2010 Professional Plus. All of these are 32bit versions downloaded from TechNet site. In addition,
prior to this error I had attempted unsuccessfully to install the 64bit version of Office 2013 as well as standalone versions of Visio Professional 2013 x64 and Project professional 2013 x64. All three of these installations failed due to previous
installation of 32bit Office software, so I have downloaded the 32 bit versions but not yet tried to install, other than Office 2013.
I used the Custom upgrade option during the attempted install of Office 2013, specifying "keep all prior versions".
Note that all the above was done on a new machine. The specific purpose was to test co-existence of multiple versions of OFFICE (2007, 2010, 2013) to facilitate user training and migration.
I have tried uninstalling via Control Panel, and performed some of the steps for manual removal, however did not do all of them since 1) They are quite lengthy and 2) Some of them seem to involve removing ALL prior versions of Office, which I do not want
to do; the earlier versions are working properly and I do not want to have to uninstall them. Just want to uninstall and reinstall Office 2013. Also tried running O15CTRREMOVE.diagcab which indicated that it could not find a problem,
but did not seem to remove anything.
I have read about ten recommended TechNet articles, which recommend everything from running a FIXIt tool, uninstalling all OFFICE software, and reformatting the whole machine. Most of these involve System error -1073418209 rather than -1073422314 (which
is the code that I am getting). Other than that the problem sounds the same. This seems to be a problem with key management and copy protection in these products, dating back to 2010. Dozens of IT professionals have tried the solutions
and vented their frustration since other than the full format, the other solutions work only sporadically, if at all. Some of these people had been working with trial or beta software, but many who encountered this problem had not. As
noted above, none of my software was a trail version. I do not want to uninstall all the OFFICE versions, particularly if it as likely as not will not resolve the issue. (I am also getting paranoid to the extent of fearing that
after uninstalling everything I might not be able to reinstall any version). I think what we need here is a definitive fix from Microsoft, though I am not too hopeful, in view of the lack of response to all the other technicians who have been struggling
with this for at least the past three years.
If anyone is aware of a solution which works consistently, I would appreciate it. Reformatting however is not an option. Detailed instructions for completely uninstalling Office 2013 (ONLY 2013) might be helpful. I would be willing to uninstall
all versions, but only as a last resort, and only if there is some assurance that this will actual solve the problem (for many others it did not seem to do so).
Thanks
PS: Probably doesn't matter, but I am running this on Windows 7 Pro w/SP1, 64 bit edition.Tony,
Thanks for your reply. I do in fact have three versions of Office installed on this machine, 2007 2010 and (hopefully) 2013. I have on previous occasions installed 2007 and 2010 on a single machine, but this is my first attempt to install
2013.
According to TechNet article office.microsoft.com/en-us/support/install-and-use-multiple-versions-of-office-on-the-same-pc-HA103981695.aspx (Install
and use multiple versions of Office on the same PC) it is possible to install
Office 2003 2007 2010 and 2013 on a single system, provided they are installed in the sequence indicated. It is noted that some problems may occur, notably involving file associations, but there is no
mention of any activation key issues.
As stated in my original request, the software which I have installed is NOT a trail version. I did NOT obtain it from the evalcenter, but from
https://technet.microsoft.com/en-US/subscriptions/securedownloads/hh442904.
The above is a full retail version. The files which I downloaded are:
en_office_ultimate_2007_united_states_x86_dvd_480625.iso
en_office_professional_plus_2010_x86_515486.exe
en_office_professional_plus_2013_x86_dvd_1123673.iso
I know that the error message says that the problem is commonly caused by attempting to install trial software more than once, but that is not the case. Several other people have reported this same problem, sometimes involving trial software but not
in every case. My own opinion is that this is a software bug involving key management and copy protection.
Many people have reported on TechNet that the problem was NOT resolved even after uninstalling all Office software. While there is a chance I might get lucky, I really would like a solution which has a better chance for success.
By any chance, does the error code 1073422314
provide any further insight into this issue?
Thanks again for your help. However, further assistance is needed to resolve this issue.
PS: Sorry the font sizes are so mixed up, I haven't quite figured out how to control the formatting when I paste -
Installation Error of Project Pro Trial - Error 25004
Good day everyone. I have tried installing the Project Pro trial version and I get the error 25004 and it indicates I have a previous trial version of some 2013 software installed. Here is the setup:
Have Windows 8.1 professional (all up to date and legal)
Was running Office Pro 2010, Visio Pro 2010, Project Pro 2010 (installed from authentic MS CD's)
Upgraded with the company I am with to Office 365 Business (installed from web and legal )
I uninstalled all my office Pro 2010 software except for project pro 2010 and Visio Pro 2010
When I first encountered this problem I uninstalled all Office 365 software using the FixIt program, then uninstalled all 2010 software. I tried reinstalling the Project 2013 Trial first, but no luck. I tried the manual install and no luck also. I have not
tried a safe start install.
I am getting frustrated since I have heard or done the following:
I was told that I can't add the Project Pro for 365 to our business license since we would need to upgrade to enterprise version, which is not going to happen
try using the MS FixIt program - no luck and same error.
I need to a complete re-install Windows - not likely to happen. Seems a bit extreme.
even a new install of windows won't fix the issue...really?
Lastly I heard that MS is aware of this issue. The question is are they working on a fix or am I stuck?
Before I go out an invest $1500 on the software, I want to make sure I can install it.
My questions are:
could this have something to do with my Office 365 (Business)?
Is this going to inhibit my ability to install Project 2013 (fully licensed version)?
Any help would be appreciated!Good day everyone. I have tried installing the Project Pro trial version and I get the error 25004 and it indicates I have a previous trial version of some 2013 software installed. Here is the setup:
Have Windows 8.1 professional (all up to date and legal)
Was running Office Pro 2010, Visio Pro 2010, Project Pro 2010 (installed from authentic MS CD's)
Upgraded with the company I am with to Office 365 Business (installed from web and legal )
I uninstalled all my office Pro 2010 software except for project pro 2010 and Visio Pro 2010
When I first encountered this problem I uninstalled all Office 365 software using the FixIt program, then uninstalled all 2010 software. I tried reinstalling the Project 2013 Trial first, but no luck. I tried the manual install and no luck also. I have not
tried a safe start install.
I am getting frustrated since I have heard or done the following:
I was told that I can't add the Project Pro for 365 to our business license since we would need to upgrade to enterprise version, which is not going to happen
try using the MS FixIt program - no luck and same error.
I need to a complete re-install Windows - not likely to happen. Seems a bit extreme.
even a new install of windows won't fix the issue...really?
Lastly I heard that MS is aware of this issue. The question is are they working on a fix or am I stuck?
Before I go out an invest $1500 on the software, I want to make sure I can install it.
My questions are:
could this have something to do with my Office 365 (Business)?
Is this going to inhibit my ability to install Project 2013 (fully licensed version)?
Any help would be appreciated! -
Hi there,
I really hope someone can help me as I am tearing my hair out trying to get this resolved!
I am working on a Server 2012 R2 server with RDS running. Before it was turned into a RDS server it had a copy of Office 2010 running as a trial to see would it work for the accounting package that is running for users via Remote Desktop. Trial worked ok
so it was converted into a RDS server. Now, as its a RDS it needs to run Office under a volume licence, which I have. However when trying to install I get the message: "Error 25004: the product key you entered cannot be used on this machine. this is most
likely due to previous Office 2013 trials being installed on the system."
In summary I have tried everything I can think of and find to remove all traces of the old Office from the machine but still this message persists. I have run the Fix It For Me uninstall from MS and it cannot find any Office installed. i have manually searched
through all of the Windows directories including Program Files and AppData and removed all traces of Office from there, I have searched the registry and removed all I can find from there.
Where or what file does the installer look at to see that a previous version was installed?
I cannot scrub this machine which I would have done long ago because there is another SQL Server based application running on it.
Really really appreciate anyone that can help me on this,
ThanksHi,
I have definitely heard your frustration, and I’ll try my best to help you.
Since Office 2010 installed on it before, you need to remove Office 2010 completely.
KB about this error:
http://support2.microsoft.com/kb/2792178
A similar issue is addressed here. Although this method is based on Office 2010, but we can have a try:
http://www.experts-exchange.com/Software/Office_Productivity/Office_Suites/MS_Office/Q_28475448.html
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
Best regards,
Greta Ge
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. -
Office 2013 Error 25004 - Systemerrror 1073418218
Hello
I get the Error 25004 - Systemerrror 1073418218.
I already reinstalled Office 2013 3 times, used FixIt from Microsoft,
I deleted the OFFICE15 or OfficeSoftwareProtectionPlatform folders. and tried what
I could find on the internet about this topic.
Nothing helps so far.
I use Windows 7 32 Bit (German) and had before Office 2010 on my PC.
I have a full version from Office Professional Plus 2013, so its not because I had a trial before.
Thought I bought on Ebay a volume-licence for 2 PCs. On one of my PCs it works fine. On this Windows 7 PC
it doesnt work.
Can you please tell me what I can do?
Or is the only chance to format my PC????
Take care
TorgeHi,
The reason you get this error is that you installed Office 2010 before and there are pieces of the installation that were not completely removed from the computer.
Since you tried many ways to uninstall Office 2010, let’s remove Office 2010 manually again.
Note: Make sure that you login with an administrator account.
1. Remove any remaining Windows Installer packages of the Microsoft Office 2010 system
2. Stop the Office Source Engine service
3. Remove any remaining Microsoft Office 2010 installation folders
4. Remove any remaining Microsoft Office 2010 installation files
5. Remove the registry sub-keys of the Microsoft Office 2010 system
6. Restart the computer
More detail information:
http://office.microsoft.com/en-001/support/how-to-uninstall-or-remove-microsoft-office-2010-suites-HA104027750.aspx
Regards,
Greta Ge CHN
TechNet Community Support -
I am receiving an error when attempting to install a site license copy of Microsoft Office Professional Plus 2010. The enterprise environment that I am in is using a Microsoft Key Management Server for the authentication of all Office 2010 and Windows 7
installations. The error that I receive at the end of the installation is: "Error 25004. The product key you entered cannot be used on this machine. This is most likely due to previous Office 2010 trials being installed. (System error: -1073418209)".
I have never installed a trial of Office 2010, nor did I ever install the beta of Office 2010. I do have a copy of Microsoft Office Projects 2010 installed. Before attempting to install Office 2010, I had Office 2007 installed. I used the Upgrade option
to install 2010, instead of removing 2007 (which apparently I should have done instead) first. I have tried using the Microsoft FixIt tool to remove both Office 2007 AND Office 2010. Neither of those tools has fixed my problem. Office 2010 also does not show
up in my Add/Remove Programs list.
Any ideas on how to fix this? I do not have time to reformat until after the Holiday seasons, and need to have Office working!Hi,
The full error text is as follows: Error 25004: The product key you entered cannot be used on this machine.
This is most likely due to previous Office 2010 trials being installed. (System error: 1073422308)
The key you are currently trying to install with, is an Office Professional Plus Trial key. A machine will allow one Professional Plus Trial key installed on it ever. Meaning you can
install a trial on a machine, used it for some time, uninstall Office. When you go back to the Microsoft website and get a new key, the second installation will be rejected with the above error message.
If this is not the situation, try to completely uninstall all the versions of the Office programs from control panel, and then use the suggestions in this KB
article to uninstall it:
How do I uninstall Office 2003, Office 2007 or Office 2010 suites if I cannot uninstall it from Control Panel?
http://support.microsoft.com/kb/290301
Then, reinstall the Office 2010 program.
Best Regards,
Sally Tang -
Microsoft office pro vol 2013 database compare error unhanding message
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I am using MS office Pro trial on widows 7 operating program and have just brought the full retail version.
When I insert the installation disc the program will not install, after about 5 minutes I get a message"
*D:\is not a valid Win 32 application.*
The retail version I brought is certified for windows vista, I loaded on my PC which is running XP and the disc worked as should.( I did not go through with the install on the PC, I just tested the disc)
I copied onto a external hard drive and tried to load it from there. No go!
I even used my product key code on the trial program but it rejected it!
Any ideas out there would be most helpfulThis may get round the problem if its related to "old" progs on your install disc. I used this method when installing Office 2007 with a packaging date of March 2007 in case it saved lots of product update downloads - worked perfectly but I still had 20+ updates downloaded after install.
If you have a reasonable broadband speed then [dowload the Office 2007 trial|http://us20.trymicrosoftoffice.com/default.aspx] . MS email and display a trial product key but when the download starts to run don't use this key but your own "full" version product key
Just re read your post - you are going from trial to full so what you do is follow MS instructions
Follow these steps to activate the trial:
Follow these steps to convert the trial:
You can convert from the trial software to a full-version either before or after your trial period ends.
Before the trial period ends:
You will start receiving expiration reminder messages indicating the date when the trial will expire. At this point, you can convert to the full product in two ways:
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2. At any time during the trial period (or even after the trial has expired), you can open any of the Microsoft Office System products, and in the Help menu: click "Activate your software".
After the trial period expires:
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MS Office Pro 2013 Deployment through SCCM 2012 R2
Hi Friends,
I have deployed MS Office Pro 2013 through SCCM 2012. But from Windows 7 Client Machines It's not Installing. Noticed following error in Software Center.
I'm testing two deployments before bring into production.
Test Machine 1 : Purpose = Available
From Software Center I have found Test Machine 1 is Status failed.
Test Machine 2 : Purpose = Required
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The following Error code is same for both Machines.
====================================================
The software change returned error code 0x87D00607(-2016410105).
====================================================
Any idea please .
Regards,AliHi,
Check out this great guide from Ronni on how to deploy Office 2013 using Configuration Manager 2012, a good read.https://gallery.technet.microsoft.com/office/How-to-Deploying-Office-0f954e7f
Are the content succefully deployed to all DPs?
Regards,
Jörgen
-- My System Center blog ccmexec.com -- Twitter
@ccmexec -
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Hi there p-eleven,
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Error 25004 installing Visio 2013 Professional
I am having trouble installing Visio Professional 2013 on Windows 8.1. I have Office 365 installed, and had previously installed a trial of Visio. I have un-installed the trial version, and am now getting an error 25004 at the end of the install process
for the licensed version. The error indicates that the product key is not valid, but there is no option to add or change the product key (very frustrating), and the error only comes at the end of the (very long) install process, also very frustrating.
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If we get the error message: "Error 25004. The product key you entered cannot be used on this machine", the 25004 error is typically an indication that this trial bundle had been installed previously in this Windows installation. I suppose
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http://support.microsoft.com/kb/2812744/en-us
Next, we also can try to Installed Hotfix: http://support.microsoft.com/kb/2968890
Downloaded Office application without SP1 and installed
Then, we may go to registry path to check if there are some keys related to Office.
32 bit version: HKLM:\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall
64 bit version: HKLM:\Software\Microsoft\Windows\CurrentVersion\Uninstall
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Regards,
George Zhao
TechNet Community Support -
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Installation date: 2/20/2014 12:05 PM
Installation status: Failed
Error details: Code 80070663
Security Update for Microsoft Office 2007 suites (KB2817641)
Installation date: 2/20/2014 12:00 PM
Installation status: Failed
Error details: Code 80070663
Update type: Important
Security Update for Microsoft Office 2007 suites (KB2817641)
Installation date: 2/20/2014 12:00 PM
Installation status: Failed
Error details: Code 80070663
Update type: Important
Security Update for Microsoft Office 2007 suites (KB2760585)
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Error details: Code 80070663
Update type: Important
Update for Microsoft Office 2007 suites (KB2767849)
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Installation status: Failed
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Security Update for Microsoft Office 2007 suites (KB2760411)
Installation date: 2/20/2014 12:00 PM
Installation status: Failed
Error details: Code 80070663
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None of the steps helped however they set me on a path. I uninstalled all unwanted programs but that was not what fixed the issue. I noticed other than Office 2007 I also had installed Word viewer 2007 , Excel viewer, Powerpoint viewer. I uninstalled these
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To help determine the possible causes of this behaviour read the following. None of what follows is intended to fix anything, but it will provide the additional information required to advance troubleshooting:
Boot OS X Recovery by holding ⌘ and r (two fingers) while you start your Mac. At the Mac OS X Utilities screen, select Disk Utility. Select your startup volume (usually named "Macintosh HD") and click the Repair Disk button. Describe any errors it reports in red. If Disk Utility reports "The volume Macintosh HD appears to be OK" in green then you can be reasonably (though not completely) assured your hard disk is in good working order.
When it finishes restart your Mac and test again for operation. If it's still not behaving as you expect it should, please post the results of EtreCheck in accordance with the following instructions:
Apple Support Communities contributor etresoft wrote a very useful app to quickly gather certain system information that may help point to a cause of this problem. Read about it here. It contains a link to download EtreCheck. Don't download it from anywhere else (such as may be found by following the results of an Internet search).
Click Open - etresoft contributes to this forum frequently and can be considered a trustworthy developer.
It will take a moment to run as it collects its data.
Copy and paste its output in a reply.
Do not be concerned about anything that says "Problem" or “failed” or anything else that may appear in red.
EtreCheck was designed to remove any personal information (such as your computer's name and serial numbers) but if you see anything that looks like an email address or any other personal information that should not be divulged to others, please delete or obscure that information when you post the reply.
When you are finished with EtreCheck, quit the program. It occupies very little space, and you can keep it or drag it to the Trash as you wish.
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Safe Mode or "Safe Boot" is a troubleshooting mode that bypasses all third party system extensions and loads only required system components. Read about it: Starting up in Safe Mode
You must disable FileVault before you can start your Mac in Safe Mode.
Starting your Mac in Safe Mode will take longer than usual, graphics will not render smoothly, audio is disabled on some Macs, and some programs (iTunes for example) may not work at all.
Merely starting your Mac in Safe Mode is not intended to resolve the problem, it's to observe its performance without certain additional components.
To end Safe Mode restart your Mac normally. Shutdown will take longer as well.
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