Error 2503 and 2502 removing iTunes 8
Every time I've tried to update to version 9 of iTunes + Quicktime i get about 4 instances of error messages saying:
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2503.
it then proceeds to give this message for error code 2502 and does this for both errors another 4 times (5 times total) during the attempted installation before telling me that it was unable to complete and the original version would be restored.
i tried downloading the exe and had the same problem there. So i then attempted to remove all of iTunes 8 and quicktime through the add/remove function in windows, and got the same error message! so whatever it is has to do with iTunes 8.2.1.6 as well as quicktime. i can't get rid of either of them. and help would be great
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2
Similar Messages
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I am getting errors 2503 and 2502 when trying to install itunes on windows 8
I ma getting errors 2503 and 2502 in Windows 8 how do I resolve?
Error 1935 | Assembly component Microsoft.VC80.CRT | Install | CS4, CS5, CS5.5 products | Windows
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Itunes install error codes 2503 and 2502
I have purchased a new PC for Windows and cannot install Itunes. I am getting error codes 2503 and 2502. My music is in the Music / itunes file.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2 -
Getting error 127 and cant download itunes to windows 8 64 bit laptop
Hi
Any help with getting error 127 and cant download itunes to windows 8 64 bit laptopTry the following user tip:
Troubleshooting issues with iTunes for Windows updates -
Having problems downloading iTunes. After an update notice, I was unable to open iTunes. I de-installed and attempted to reinstall it and it still won't open.
The first error duirn the update was a dll file missing, then a Windows error 7. The screen on the Apple site say Thank you for downloading, but still not there.A msi file is short for microsoft installer. It normally is for installation, removal, and maintenance for a program. So iTunes.msi would be used for the updating of the program. For some reason it isnt finding this so we can't update, install, or remove it.
From what I have seen windows installer cleanup utility solved related problems before.
I found this forum about removing and installing a new iTunes. It was about someone who was trying to isntall iTunes, and was looking for msi file and asked for help. Using this should allow you to be able to install iTunes. It won't give you the msi file but will allow you to isntall iTunes over again.
This was what was said.
Another option in case you can't get an msi. (Or even if you can ... the msi's mentioned in the messages may be damaged rather than missing.)
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Restart the PC, and try another iTunes install. Does it go through properly this time? -
Error 2503 ancd 2502 on install to windows 8.1
I just purchased a new computer that is running Windows 8.1 64bit pro.
I am trying to install Itunes however I am getting an error code 2503 then 2502 saying that the installer has encountered an internal error and that it may indicate a problem with this packege.
I have tried using google chrome and IE to down load the install but get same error.I found it in another post on how to fix the problem. Instead of doing an auto install I saved it to my downloads and then ran it as admin. Installed just fine.
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Each time I try to download an update for iTunes, I can't because it tells me iTunes on my computer has errors and nothing I try can repair the errors. It gives me the choice to try to repair, but of course it can't repair because it always says it can't repair, the other choice is to remove iTunes from my computer. If I remove iTunes and reinstall it, will my music, pictures, e-books still be there or will it be empty?
I'm afraid to remove iTunes because I don't want to lose my data. On the other hand, I think I will have to remove and re-install to have the most up-to-date version with no errors.
Has anyone completely removed iTunes and reinstalled, and if so, was everything still there? Especially CD's I have imported, etc.?Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour and QuickTime entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time? -
Having trouble accessing iTunes on my computer - Message keeps saying 'Error7 (Windows error 193) iTunes not installed correctly. Please reinstall iTunes' - I have tried this but I cannot as keeps coming up with error message - I havent changed anything on the computer just tried to plug in my iphone5 this morning - please can anyone help me in the simplest of terms please.
Hey there Px13,
It sounds like you are getting an error message after a recent iTunes update. I recommend the troubleshooting in the following article named:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
It will involve uninstalling iTunes and its associated applications. The links in the article will walk you through uninstalling them all.
Thank you for using Apple Support Communities.
Regards,
Sterling -
HT1925 msi errors prevent me from removing itunes
I just purchased an Ipod 5. I have version itunes version 10 2.11when I try to update with the new version it start by tellin me it can not udate bonjour. When I go to the control panel to remove Itunes all I see is like an installation file. When I try to uninstall it I get message it cant find the path. In my C drive under program files I can see the itunes files.
Anyone got any ideas how to handle this?
Thanks in advance for your time and support
RickAre you able to do the download if you use a different browser? (Firefox, etc?)
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Hello, is anyone else having a problem with error message 7 for itunes when downloading an update?
Hello, LovinThe Tunes
You will find this article helpful in troubleshooting the error that you are receiving.
iTunes for Windows: "Error 7" message when opening iTunes
http://support.apple.com/kb/ts3074
Regards,
Jason H. -
hi, for the last 3 hours i ve been trying to install and update itunes to the lates update....before my itunes would open just like i want it to and ever since i tried updateing to the new software my itunes wont open i get a code 2324....i realy dont want to have to put itunes on a diferent computer....please help on what to do to fix this and get my library back cause it wont open....please desperately need help
Laura BrownThe first step is to try this Microsoft fixit:
http://support.microsoft.com/mats/Program_Install_and_Uninstall
If that doesn't work we will have to try something more complicated. It is a could not open file error message from the installer. -
What's error 504 and wasn't iTunes Store a sub-forum at one time?
I was searching through the iTunes store and got the unknown error 504 ??
any ideas?
I looked for a code directory but found nothing.I think it was one of those issues that was fixed by the last update.
Sometimes it seems like things run fine then after the update things start to act up. -
Pls help to resolve the error in installing itunes for Windows 7 64 bit showing error R6034....
Hello sensuci,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
Best of luck,
Mario -
Get error message and it removes Master Page from Topic
I get the following message sometimes when I edit a topic but definitely don't get near the header or footer. Then as soon as I save the topic, I lose my Master Page connection to it. And I have to go into Properties for that topic and pick the master page again!! This started one day after using RoboHelp HTML for a month. Does anyone else have this problem?
Hello again
Hmmm, wasn't exactly what I'd hoped to see. I can't really tell much from the image. Looks like it's an image of a topic and not the Master Page?
Here's the deal. The only time you should be seeing the message you first posted is if you have a Master Page with a Header or Footer area defined. You then edit a topic where something causes the Header or Footer to change. The change to the Header or Footer is what triggers the message.
As you say you aren't changing anything in the Header or Footer area, this suggests whatever is being used in the Header or Footer area is triggering the notification. That's why I'm interested in exactly what you have in the Master Page.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
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RoboHelp eBooks -
Yesterday I updated my Itunes account and it stopped working. I tried installing itunes version 11.1.4 and once done it came back with 2 error messages MsvCR80.dll was not found and I tunes was not installed correctly Error 7 (windows error 126) I have removed Itunes completely and redownloaded several times with the same result. Is there an easy fix or can I download an older version of Itunes that works?
None of the solutions mentioned in this forum work for me. I've not ever had a problem with your software before. I installed and uninstalled itunes 3 times. No itunes directories exist. I've uninstalled everything labled Apple on my pc withe the same results. The problem is with your software not Windows.
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