Error 259 deploying Install MSI action

Long time ago it was supposed to be fixed
Support | Error 259 deploying Install MSI action
I am sure that bundle in question (Autocad 2011 Deployment install from network with credentials &
dynamic admin) worked fine in 11.2.2
After upgrade to 11.2.3a it gives me this error & fails
Not really helpful
(and please do not advice me to install it by copying it to local machine, I
am not interested in this)
Seb

Originally Posted by AndersG
GarethWilson,
> Autocad was running as dynamic administrator and not SYSTEM, and its
> defo a zenworks issue, if you take the same command line that you have
> in the zcm bundle and then put that in a batch file and run that as
> dynamic administrator the application installs fine without
> errors.....its only when the command line is in the zcm bundle the error
> occurs.
OK. If that is the case, then it sounds like a bug. Can you open an SR to
have it looked at?
FWIW, running Procmon, once for the ZCM bundle and once for the batch and
capturing logs might provide some additional info.
Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)
Have an idea for a product enhancement? Please visit:
http://www.novell.com/rms
There maybe just something in the autocad installer that doesnt like being called from the zen agent, it wouldnt be the first time a company has written a dodgy setup process lol what we found also was that if you put in /W in the autocad commandline which is a switch for SCCM then the installer behaved correctly, so i think the issue is actually with their installer rather than zenworks now.

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    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Adobe ExtendScript Toolkit CS5.5: Install failed
    ERROR: DW050:  - Adobe Buzzword CS5.5: Install failed
    ERROR: DW050:  - GermanSpeechAnalysisModels: Install failed
    ERROR: DW050:  - Adobe Dreamweaver CS5.5: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Flash CS5.5_AdobeFlash11.5-ja_JPLanguagePack: Install failed
    ERROR: DW050:  - Microsoft_VC90_ATL_x86: Install failed
    ERROR: DW050:  - Adobe Linguistics CS5 x64: Install failed
    ERROR: DW050:  - AIR for Apple iOS support (FB): Install failed
    ERROR: DW050:  - Digital Publishing: Failed due to Language Pack installation failure
    ERROR: DW050:  - Microsoft_VC90_CRT_x86: Install failed
    ERROR: DW050:  - Adobe Photoshop CS5.1 Core: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Premiere Pro CS5.5 Support: Install failed
    ERROR: DW050:  - Microsoft_VC80_ATL_x86: Install failed
    ERROR: DW050:  - Adobe Photoshop CS5.1 Core_x64: Failed due to Language Pack installation failure
    ERROR: DW050:  - Recommended Common Fonts Installation x64: Install failed
    ERROR: DW050:  - Suite Shared Configuration CS5.5: Install failed
    ERROR: DW050:  - AdobePDFL x64 CS5: Install failed
    ERROR: DW050:  - Adobe Fireworks CS5.1_AdobeFireworks11.1.0ja_JPLanguagePack: Install failed
    ERROR: DW050:  - DynamiclinkSupport: Install failed
    ERROR: DW050:  - Adobe Contribute CS5.1_AdobeContribute6.1ja_JPLanguagePack: Install failed
    ERROR: DW050:  - Adobe OnLocation CS5.1_AdobeOnLocation5.1ja_JPLanguagePack: Install failed
    ERROR: DW050:  - Microsoft_VC80_MFCLOC_x86_x64: Install failed
    ERROR: DW050:  - IE Plugin CS5.1: Install failed
    ERROR: DW050:  - Adobe Illustrator CS5.1: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Encore CS5.1: Failed due to Language Pack installation failure
    ERROR: DW050:  - ItalianSpeechAnalysisModels: Install failed
    ERROR: DW050:  - Adobe XMP Panels CS5: Install failed
    ERROR: DW050:  - Pixel Bender Toolkit: Install failed
    ERROR: DW050:  - Adobe WinSoft Linguistics Plugin CS5.5: Install failed
    ERROR: DW050:  - Photoshop Camera Raw (64 bit)_6.3_AdobeCameraRaw6.0All-x64: Install failed
    ERROR: DW050:  - Adobe Hunspell Linguistics Plugin CS5.5: Install failed
    ERROR: DW050:  - CSXS Story Extension: Install failed
    ERROR: DW050:  - Adobe Encore CS5.1_AdobeEncore5.1ja_JPLanguagePack: Install failed
    ERROR: DW050:  - Photoshop Camera Raw: Install failed
    ERROR: DW050:  - SpanishSpeechAnalysisModels: Install failed
    ERROR: DW050:  - Adobe OnLocation CS5.1 Third Party Content: Install failed
    ERROR: DW050:  - Camera Profiles Installer: Install failed
    ERROR: DW050:  - Adobe Premiere Pro CS5.5_AdobePremierePro5.5ja_JPLanguagePack: Install failed
    ERROR: DW050:  - Adobe Extension Manager CS5.5: Install failed
    ERROR: DW050:  - Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll: Install failed
    ERROR: DW050:  - Adobe Flash Player 10 Plugin: Install failed
    ERROR: DW050:  - AdobeColorCommonSetRGB: Install failed
    ERROR: DW050:  - Microsoft_VC80_CRT_x86_x64: Install failed
    ERROR: DW050:  - AdobeColorPhotoshop CS5.5: Install failed
    ERROR: DW050:  - Firefox Plugin CS5.1: Install failed
    ERROR: DW050:  - Adobe Linguistics CS5.5: Install failed
    ERROR: DW050:  - Adobe Device Central CS5.5: Failed due to Language Pack installation failure
    ERROR: DW050:  - Office Plugin CS5.1: Install failed
    ERROR: DW050:  - Adobe Mini Bridge CS5.1: Install failed
    ERROR: DW050:  - AdobeMotionPicture CS5.5: Install failed
    ERROR: DW050:  - Adobe SING CS5: Install failed
    ERROR: DW050:  - Adobe InDesign CS5.5 Application Language Files_AdobeInDesign7xAppLang-ja_JP: Install failed
    ERROR: DW050:  - AdobeColorCommonSetCMYK: Install failed
    ERROR: DW050:  - Adobe OnLocation CS5.1: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe After Effects CS5.5 Third Party Content: Install failed
    ERROR: DW050:  - Adobe Audition_AdobeAudition4ja_JPLanguagePack: Install failed
    ERROR: DW050:  - Photoshop Camera Raw (64 bit): Install failed
    ERROR: DW050:  - Adobe After Effects CS5.5 Template Projects & Footage: Install failed
    ERROR: DW050:  - Microsoft_VC90_MFC_x86: Install failed
    ERROR: DW050:  - Adobe Flash Builder 4.5: Install failed
    ERROR: DW050:  - Adobe Media Encoder CS5.5 X64: Install failed

    ありがとうございます！試してみます。
    とはいえ、同じCDを使って、別のパソコンには普通にインストールできました。
    なので、CDの問題ではないような気もします。（ひょっとしたら、そのパソコンのCDの読み込みがよくないのかもしれませんが）
    さておき、いったん、ダウンロード版で試してみます～

  • [事例紹介]Install MSI payload failed with error: 110 - 指定されたデバイスまたはファイルを開けません.

    このようなインストールトラブルの解決事例がありましたのでご紹介します。
    【問題点】
    CS5.ｘ Windows 版インストール時、「インストールに問題があります Exit Code:7」エラーが発生。
    エラーサマリーには以下のエラーが含まれていました。
    【エラーサマリー抜粋】
    ----------- Payload: {08D2E121-7F6A-43EB-97FD-629B44903403} Microsoft_VC90_CRT_x86 1.0.0.0 -----------
    ERROR: 指定されたデバイスまたはファイルを開けません。
    ERROR: Install MSI payload failed with error: 110 - 指定されたデバイスまたはファイルを開けません。
    MSI Error message: 指定されたデバイスまたはファイルを開けません。
    【解決方法】
    これはMSI（Windows Installer）に関するエラーメッセージです。
    Windows Installer を修復することで解決しました。
    手順については以下を参照してください。
    ■Windows Installer の修復によるインストールトラブル対処方法（Windows）
    http://kb2.adobe.com/jp/cps/890/cpsid_89088.html?sdid=JSRPP
    この方法で解決しなかった、という方がいらっしゃいましたら、エラーサマリーをぜひ投稿してください。
    なお、この解決方法は以下の文書にも掲載されています。
    ■「インストールに問題があります」エラーの対処方法（Creative Suite 5, 5.5）
    http://kb2.adobe.com/jp/cps/894/cpsid_89463.html?sdid=JSRPP

    The Error 1603 usually occurs due to insufficient privileges.
    Try the following steps:
    > Enable the hidden Admin Account on Windows 7 ( Ref :  http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ )
    > Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )
    > Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
    Reboot and try installing in the new enabled Admin user account and check.
    Regards,
    Rave

  • I have a problem updating my AcrobatX ERROR: Install MSI payload failed with error: 1603 - Alvorlig feil under installasjonen. MSI Error message: Ugyldigt drev: K:\  ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603

    Acrobat X problem updating.
    ERROR: Install MSI payload failed with error: 1603 - Alvorlig feil under installasjonen.
    MSI Error message: Ugyldigt drev: K:\
    ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603
    I have uninstalled my AcrobatX and now This message appear when I try to reinstall:
    ERROR: Install MSI payload failed with error: 1603 - Alvorlig feil under installasjonen.
    MSI Error message: Ugyldigt drev: K:\
    ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603
    Is there anybody who know  how to solve it?

    Hi Patricia ,
    For error 2203 ,please refer to the following link.
    https://helpx.adobe.com/creative-suite/kb/error-2203-install-creative-suite.html
    For error 1603 ,refer to this link.
    https://helpx.adobe.com/creative-suite/kb/error-1603-install-cs3-cs4.html
    Let us know if this solves the issue .If required ,we"ll surely assist you further.
    Regards
    Sukrit Dhingra

  • - 0 fatal error(s), 3 error(s)     ----------- Payload: Adobe Photoshop Lightroom 5 5.6.0.0 Adobe_Lightroom_x64.msi_5.6 -----------  ERROR: Key not valid for use in specified state.    ERROR: Install MSI payload failed with error: 1603 - Fatal error durin

    I keep getting this error code when trying to download         
    - 0 fatal error(s), 3 error(s) ----------- Payload: Adobe Photoshop Lightroom 5 5.6.0.0 Adobe_Lightroom_x64.msi_5.6 ----------- ERROR: Key not valid for use in specified state. ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation. MSI Error message: Key not valid for use in specified state. ERROR: Third party payload installer Adobe_Lightroom_x64.msi failed with exit code: 1603

    Generally this error happens because of an encrypted folder or insufficient permissions on that folder: http://support.microsoft.com/kb/834484 (MS Explanation)
    Adobe has a page here: Error 1603: A fatal error occurred during installation

  • Install MSI payload failed with error: 1603

    I had problems on upgrades got message to run Acrobat clean tool
    I did it then I run new installation from Creative Cloud
    failed installation gave me the following error and to contact adobe support. What I have to do?
    Exit Code: 7
    Please see specific errors below for troubleshooting. For example, ERROR:
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 3 error(s)
    ----------- Payload: Acrobat Professional 11.0.0.0 {23D3F585-AE29-4670-8E3E-64A0EFB29240} -----------
    ERROR: Impossibile installare il servizio "Adobe Acrobat Update Service" (AdobeARMservice). Assicurarsi di disporre di privilegi sufficienti per l'installazione dei servizi di sistema.
    ERROR: Install MSI payload failed with error: 1603 - Errore irreversibile durante l'installazione.
    MSI Error message: Impossibile installare il servizio "Adobe Acrobat Update Service" (AdobeARMservice). Assicurarsi di disporre di privilegi sufficienti per l'installazione dei servizi di sistema.
    ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603

    The Error 1603 usually occurs due to insufficient privileges.
    Try the following steps:
    > Enable the hidden Admin Account on Windows 7 ( Ref :  http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ )
    > Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )
    > Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
    Reboot and try installing in the new enabled Admin user account and check.
    Regards,
    Rave

  • I can not uninstall the newest Muse, the error that i get is: ERROR: The older version of Adobe Muse CC 2014 cannot be removed.  Contact your technical support group.    ERROR: Install MSI payload failed with error: 1603 - Onherstelbare fout bij installat

    Can somebody please help me, i can not work on my websites anymore. Thanks !!

    ERROR: The older version of Adobe Muse CC 2014 cannot be removed.  Contact your technical support group. 
    ERROR: Install MSI payload failed with error: 1603 - Onherstelbare fout bij installatie.
    MSI Error message: The older version of Adobe Muse CC 2014 cannot be removed.  Contact your technical support group. 
    ERROR: Third party payload installer Muse_2014_2_CC_LS24.msi failed with exit code: 1603

  • I cannot install Acrobat 10 along with CS 6 - Install MSI payload failed with error: 1635

    I tried to install CS6 (CS4 already on the computer) but installing Acrobat 10 failed with the message "Install MSI payload failed with error: 1635". When I tried to install Acrobat separately from the payload folder, the installer offered to uninstall Acrobat 9 first but refused to accept the serial number for the CS 6 suite. Should I uninstall Acrobat 9 first separately? And if so, where do I get a correct serial number for the Acrobat 10???

    is cs6 installed?
    if not, run the cleaner:  http://www.adobe.com/support/contact/cscleanertool.html
    and then try installing cs6.

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