ERROR 3004 during iOS 7 instalation

Hi did someone know why this happend ? I try to upgrade to iOS 7 with new iTunes 11.1. Download was perfect and fast. But during preparing iPhone for upgrate I got error 3004. Since this error I tried all -> delete all iphone, delete all apple products and instal them again, restore phone from deposit and many more... nothing helped. I think problem is not in my phone. I have same error also in one situation when I try restore iPhone from factory restore. I have error 3004 too. But when I restore phone form my restore I dont have this problem. Any help please ?

Here is my solution...I tried for a couple of hours and I stumbled upon this...
- Unplug your ipad and make sure its in recovery mode
- Make sure you have newest iTunes installed
- Goto C:\Windows\System32\drivers\etc
- Make new folder here (name it ipsw) You will also need administrative priviliges
- Move the ipsw files to new folder that you created in the C:\Windows\System32\drivers\etc directory
- Plug your ipad back in recovery mode
- Select your ipsw from the NEW ipsw folder in the C:\Windows\System32\drivers\etc directory by holding the "SHIFT" key when you choose the "RESTORE IPAD"

Similar Messages

TS3694 Error Msg during iTunes install, Service (Apple Moble Device) failed to start. Verify you have sufficient privilages to start system servicess

Error message during iTunes install onto Win-7 32 system.

Hello DarkSideWin,
I found a couple of resources I think will help with the error message you are getting.
I recommend first reviewing the following article (the title refers to Bonjour service failing to start, but the steps are relevant to the error message you are getting as well):
"Bonjour service failed to start, verify you have sufficient privileges" error message when installing
http://support.apple.com/kb/TS1609
If you are still not able to install iTunes after following those steps, I recommend reviewing this article next:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Thank you for using Apple Support Communities.
Best,
Sheila M.

Errors occurred during installation, install failed.

So recently I got into a bit of trouble when my web browsers got hacked and started installing some adware on my computer... I'm still getting that sorted out, but I think while I was going through my "Common Files" folder and deleting things that looked suspicious, I accidentally deleted some kind of file for Apple's many programs that install with iTunes. I realized my mistake when, at the next reboot, Windows gave me an error that some program could not start due to a missing .dll file and then gave me the program name, which as it turns out was Apple Application Support. I uninstalled the support program to attempt to correct the issue, but when I did it only broke things further! iTunes claimed that it could not work without the support software, so I tried uninstalling and reinstalling iTunes to get the Application Support program back. Sadly, this did not work either as iTunes did not uninstall correctly, freezing windows explorer. Then when I downloaded the install file to try again, it gives me an error almost immediately saying "Errors occurred during installation, your system has not been modified. Run the installer again." (I'm paraphrasing) When I run it again, the same thing happens.
In conclusion, it appears that by deleting one simple file, I have broken iTunes permanently and I can no longer use it on my computer. Ugh. Can anyone help me get it back? I can't believe I'm even asking this... I'm not really an apple fan but I do use it to put videos and stuff on my iPad and I have a bunch of playlists in there that I've spent time organizing, so I still use it as my "main" mp3 player. This is very inconveinent!

Windows gave me an error that some program could not start due to a missing .dll file and then gave me the program name, which as it turns out was Apple Application Support. I uninstalled the support program to attempt to correct the issue,
Let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you?
If instead you get an error message during the install, let us know what it says. (Precise text, please.)

My MacBook Pro, 1.83 GHz Intel Core Duo gives me an error message during Lion install. My Intel Duo Core is not an Intel Duo Core and cannot install Lion. I already have Snow Leopard what is the problem with Lion?

My MacBook Pro, 1.83 GHz Intel Core Duo gives me an error message during Lion install. My Intel Duo Core is not an Intel Duo Core and cannot install Lion. I already have Snow Leopard what is the problem with Lion?

You need a "Core 2 Duo" for lion, and I'm guessing you only have a "Core Duo" My wife's macbook is also a "Core Duo" and has Snow Leapord, but cannot install Lion.....

When downloading itunes I get the following error messagean error occurred during the instal of assembly microsoft vc80.50727. 6195. public key token="1fc8b 9a 1e 18e 3b". processor architecture=x 86 (0x80070570 H E L P

What can I do to resolve the following error message when trying to download Itunes.
an ERROR occured during the installing of assembly Microsoft VC80.CRT. Type=WIN 32 version="8.0 50727. 6195. Public key token="IFc 8b 3b 9a 1e 18e 3b". Processor architecture="x86". Please refer to Help support for info HRESULT: 0x80070570.
CAN ANYONE HELP ME? I want to put music from my computer onto my IPOD and it wont let me unless I have ITUNES.

I'm continuing to try to get my music onto the Ipod. The last sync died +84e03 into Quicktime.qts 7.1.3.130. Exception number: c0000005 (access violation)
function: QuickTime!DllMain
66884de5 40 inc eax
66884de6 1400 adc al,0x0
66884de8 80e882 sub al,0x82
66884deb f4 hlt
66884dec fc cld
66884ded ff8bf056e87a dec dword ptr [ebx+0x7ae856f0]
66884df3 15030083c4 adc eax,0xc4830003
66884df8 0885f6743866 or [ebp+0x663874f6],al
66884dfe 397e06 cmp [esi+0x6],edi
66884e01 7d11 jge QuickTime!DllMain+0x34674 (66884e14)
FAULT ->66884e03 8b5602 mov edx,[esi+0x2] ds:0023:03c3d5ba=022404e8
66884e06 8b02 mov eax,[edx]
66884e08 6683780e02 cmp word ptr [eax+0xe],0x2
66884e0d 7505 jnz QuickTime!DllMain+0x34674 (66884e14)
66884e0f bf62ffffff mov edi,0xffffff62
66884e14 8b4668 mov eax,[esi+0x68]
66884e17 85c0 test eax,eax
66884e19 7405 jz QuickTime!DllMain+0x34680 (66884e20)
66884e1b 8b4004 mov eax,[eax+0x4]
66884e1e eb0b jmp QuickTime!DllMain+0x3468b (66884e2b)
66884e20 e86b04ffff call QuickTime!DllMain+0x24af0 (66875290)

Error 3004 during restore - solutions aren't working

Hi there, computer whizzes, programmers, knowledgable teenagers and master problem-solvers!
Now, I'm aware this sort of error is very common, and I've read pages and pages of forums and manuals, watched several videos and even bought a book on using iTunes for Windows. It's a simple, I'm told - iTunes want to connect to its servers to "verify" my restore/update, and it simply cannot get through!
Let me put this in better context...
(Yesterday, Nov 21st, 2013) I'm syncing my 5th Generation iPod Touch (never been jailbroken) to iTunes on my Windows 7 desktop PC (my hardware is ridiculously overpowered, so it's not a performance issue), like I've done, without issues, since I bought it in September of this year.
Now, guess what? iTunes alerts me that there's a software update for my iPod - iOS 7.0.4 or whatever it is. I think, "why not?" - the world's largest technology company will hardly be able to mess this up, will they? So I click download and install. It does so, and I'd better mention I originally had a 3-month-or-so out-of-date version of iTunes doing this (I wasn't bothered about the frequent updates, since I don't often experience problems with slightly outdated versions). After downloading the 1.2GB file containing the compressed iOS using iTunes' build-in download client, I clicked whatever it was that asked me if I wanted to install it on my iPod. The program runs for a bit, presumably backing up my iPod and removing the old iOS, essentially placing it back in factory settings ready for a new operating system:
This is where the problem begins...
Now, my memory may have failed me on a few of the minor details, but basically it reached the point where it was about to install the new iOS, having extracted the compressed file downloaded from the internet. At this point, with the progress bar in the iTunes programme literally one or two pixels from completion point, the dreaded noise of the windows alert pops up, along with an error message:
The pictures above are in order of appearance during the restore process, and this exact cycle has repeated itself about 20 - 30 times (yes, I've tried pretty much every solution out there).
I updated iTunes to the latest version as soon as the problem appeared, since my experience tells me that outdated software usually causes problems with upgrading a company's products.
The solutions I've been given have included:
- Re-installation of iTunes
- Disabling security software (I have AVG Internet security, paid version)
- Restarting computer
- Doing a selective start-up including only iTunes, mobile device utilities and quicktime
- "Repairing" iTunes
- Removing all perpherals connected to my system
- Changing my USB port (I have about 12 of them, and tried every single one)
- Fiddling with DFU mode
- Replacing the "hosts" file, or modifying it
- Re-downloading the iOS within iTunes.
- Restarting my wired connection to my router
None of these have worked at all - none have even changed which error message I get. Without exception, I've received error 3004 on each of my 20-30 attempts at a restore. It's very frustrating, to say the least - my organiser, my jukebox, my iMessenger, my calendar, my notes - they're all stuck as a backup within my computer in unusable form. My iPod's "bricked" to use a common phrase on these sites, and it's gradually, but surely, reducing my faith in Apple as the world's greatest electronics company.
Another suggestion was to use iTunes' "run diagnostics" feature. These are my results, which are also consistent without exception
As you can see, it seems the internet connection is the issue. So of course, using the same computer, I used Chrome to use THE INTERNET to search for a solution. I'm not ridiculously computer-"savvy", but I do know how to follow some fairly complex instuctions in computer use. So, in my probably naive opinion, I think the box above shows one or two issues with this diagnostics software. I apparently have no internet connection, yet iTunes is able to make a secure link to its Store, and suggest solutions found on the internet. If you're still in doubt, the iTunes Store works fine, as usual. I most obviously have internet connection.
If any of you computer geniuses have made it this far, here's what the diagnostics program within iTunes created for me, with my security software disabled:
Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)
System manufacturer System Product Name
iTunes 11.1.3.8
QuickTime 7.7
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 003EB9800A0E4BA0
Current user is not an administrator.
The current local date and time is 2013-11-22 17:02:57.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Advanced Micro Devices, Inc., AMD Radeon HD 6800 Series
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {3D399DA0-FD8E-48E4-A9B1-13689FD5BB70}
Description:          Marvell Yukon 88E8059 PCI-E Gigabit Ethernet Controller
IP Address:          192.168.0.2
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.0.1
DHCP Enabled:          Yes
DHCP Server:          192.168.0.1
Lease Obtained:          Fri Nov 22 15:44:41 2013
Lease Expires:          Mon Nov 25 15:44:41 2013
DNS Servers:          192.168.0.1
Adapter Name:          {03F67058-58B8-4E19-8CE2-281892F84C1D}
Description:          VirtualBox Host-Only Ethernet Adapter
IP Address:          192.168.56.1
Subnet Mask:          255.255.255.0
Default Gateway:          0.0.0.0
DHCP Enabled:          No
DHCP Server:
Lease Obtained:          Thu Jan 01 00:00:00 1970
Lease Expires:          Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection:          LAN Connection
Connected:          Yes
Online:                    No
Using Modem:          No
Using LAN:          Yes
Using Proxy:          No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-11-22 17:01:17.
**** CD/DVD Drive Tests ****
LowerFilters: PxHlpa64 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.3.0),
D: HL-DT-ST DVDRAM GH22NS70, Rev EX00
Drive is empty.
Error Correction is turned on for importing audio CDs.
**** Device Connectivity Tests ****
iPodService 11.1.3.8 (x64) is currently running.
iTunesHelper 11.1.3.8 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Standard Enhanced PCI to USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
NEC Electronics USB 3.0 Host Controller. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
VIA 1394 OHCI Compliant Host Controller. Device is working properly.
Most Recent Devices Not Currently Connected:
iPod touch (5th generation) running firmware version 7.0.2
Serial Number:          CCQL52FCF4K4
iPhone 3G running firmware version 3.1.3
Serial Number:          88843E4MY7H
**** Device Sync Tests ****
No iPod, iPhone or iPad found.
It's a long list of technicalities, and if you, brave genius, can solve my desperate 1st-world problem, please post an answer. I'd be most grateful, and I'm sure it'll help out some unlucky people in the future. I'm pretty much at breaking point - hence the post on Apple's help forum. I'm hoping I've missed something obvious, since I'm not going to re-install my whole Windows 7 operating system. I'd rather buy a Mac. Just kidding. I'll never buy Mac now.

1.) Locate "C:/Windows/System32/Drivers/etc/hosts". Copy the "hosts" file onto your desktop as a backup if any errors may occur during the process.
2.) As an administrator, open the "hosts" file inside "etc" folder with Notepad and erase the last lines related to gs-apple that looks like this:
"#127.0.0.1 gs·apple·com"
3.) Restart iTunes if opened and connect your device after it is in DFU mode.
4.) Casually do a restore like normal, and you're done.
5.) After restore is completed, replace the "hosts" file inside the "etc" folder with the backup you've copied onto your Desktop to prevent possible future errors. Hope this works!

Error Message During Vista Install W/ Bootcamp

I crashed my original vista installation, so I am trying to get it up and running again. After deleting the old partition and creating a new one with BCA in Leopard, I get this error message during vista installation
Windows cannot install required files. The file does not exist. Make sure all files required for installation are available, and then restart installation. Error Code: 0x80070005
I thought maybe it was My Vista DVD, so I borrowed a friends, and it did the same thing. This is on a Macbook PRO purchased a little over a month ago.
Please HELP! I need my vista installation up and running for work!

"but when detecting hard drives, nothing shows up in the list."
I don't really understand that statement as without any drives showing up how were you able to even start the install?
At any rate, during your first installment, the one that succeded, do you remember which partition it was that you Formated with the windows installer? When you use Boot Camp to partition and install the windows os, BC sets the volume name to BOOTCAMP. As far as I know this is the one that you must use for your windows os. Before you can install windows though, you must use the windows installer to format it to NTFS <----- the format type depends on a at least a few conditions, the one that I can remember is partition size. I believe 32G and above it HAS to be NTFS. But my point is, if you try and use any other partition that might come up on your list besides the one that BC made for you, it will probably error out (if you even get anywhere at all with it). Do you know FOR SURE that you chose the correct partition to format? This is the only other possibility that I can come up with at the present time.

Errors occuring during Itunes instalation

When I try to install itunes, it says: The installer encountered errors before itunes could be configured. Errors occured during instalation. Your system ha snot been modified... What should I do to install Itunes?

Same problem here :-( I am trying to install itunes for 64 bit Windows 7 64 bits from the official website to 5 months old HP Pavilon dv6 laptop. Have deinstalled the programme, cleared the caché, restarted my laptop but problem persists :-( What is the solution to this please?

Error message during Elements install.

I get an error message during the installation of Elements 11 telling me to contact administrator.

Without knowing the exact message you received, the best I can deduce is that you need to install Elements 11 as the administrator. You should be able to make the choice "Install as administrator"

HT1222 My iOS 7 says "an error occurred during this installing iOS 7"

Please help me

Hey Coolguy128200,
Thanks for the question. I understand you are having issues updating to iOS 7. The following articles may help you resolve the error message:
iOS: Troubleshooting update and restore issues
http://support.apple.com/kb/TS1275
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Thanks,
Matt M.

(-37) error message during IOS 5 download

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I'm in a similar boat but get error -48...
I'm trying to update from 4.3.5 to ios5 on my iphone 4. I keep getting the error message:
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I'm updating from works Windows XP (as my home internet is broke). I installed the latest itunes 10.5 today. I have synched the phone and managed to backup manually, but during the initial ios5 install backup I keep getting the above message?? I've tried restarting both PC and iphone.
Help!

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[01/06/15,13:55:39] VS70pgui: [2] DepCheck indicates Microsoft Visual Studio Tools for the Microsoft Office system (version 3.0 Runtime) was not attempted to be installed.
[01/06/15,13:55:40] VS70pgui: [2] DepCheck indicates Microsoft Visual Studio 2005 Tools for the 2007 Microsoft Office System Runtime was not attempted to be installed.
[01/06/15,13:55:40] VS70pgui: [2] DepCheck indicates Microsoft SQL Server Compact 3.5 Design Tools was not attempted to be installed.
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[01/06/15,13:55:41] VS70pgui: [2] DepCheck indicates Windows Mobile 5.0 SDK R2 for Smartphone was not attempted to be installed.
[01/06/15,13:55:41] VS70pgui: [2] DepCheck indicates Microsoft Device Emulator version 3.0 (x64) was not attempted to be installed.
[01/06/15,13:55:41] VS70pgui: [2] DepCheck indicates Microsoft SQL Server 2005 Express Edition was not attempted to be installed.
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[01/06/15,13:55:43] VS70pgui: [2] DepCheck indicates Microsoft Windows SDK for Visual Studio 2008 Headers and Libraries (x64) was not attempted to be installed.
[01/06/15,13:55:43] VS70pgui: [2] DepCheck indicates Microsoft Windows SDK for Visual Studio 2008 Win32 Tools (x64) was not attempted to be installed.
[01/06/15,13:55:44] VS70pgui: [2] DepCheck indicates Microsoft Windows SDK for Visual Studio 2008 .NET Framework Tools (x64) was not attempted to be installed.
[01/06/15,13:55:44] VS70pgui: [2] DepCheck indicates Microsoft Windows SDK for Visual Studio 2008 SDK Reference Assemblies and IntelliSense (x64) was not attempted to be installed.
[01/06/15,13:55:44] VS70pgui: [2] DepCheck indicates Microsoft SQL Publishing Wizard was not attempted to be installed.

Hi,
Because the error code 2337 is a common error which occurs during an installation process, you should give us more information. Please try to collect the VS installation log by using the tool in the link below:
http://aka.ms/vscollect
After using it, you will find vslogs.cab from %temp% folder. Please upload the file to
https://onedrive.live.com/ and share the link in the forum.
And there is an article about how to fix Windows Internal Error 2337 may help you:
http://smallbusiness.chron.com/fix-windows-internal-error-2337-59777.html
Best Wishes!
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place. <br/> Click <a
href="http://support.microsoft.com/common/survey.aspx?showpage=1&scid=sw%3Ben%3B3559&theme=tech"> HERE</a> to participate the survey.

HT4623 Error message during ios 6 update

When trying to update my i Phone to ios 6.0.1 I receive an error message indicating that my software is corrupted during the download. I have tried everything suggested in various forums but to no avail. is there a surfire way you can prescribe?
I have the most recent itunes dowloaded and have deleted all previous back up fil suggested in several forums. I have also ensured my anti-virus software is upto date.
any help would be great as this is really frustrating.
Thanks,
Zoé

Try this support document http://support.apple.com/kb/HT1808

Error message during Mavericks install

I downloaded successfully a copy of the Install OS X Mavericks app from the Apple App store to my MacBook Pro. If I try to install Mavericks to my computer, I initially get the message, "preparing to install. Your computer will restart automatically". But instead of restarting, I get the following error message:      "This copy of the Install OS X Mavericks application can't be verified. It may have been corrupted or tampered with during downloading. Delete this copy of the application, and go to the Purchases page of the Mac App Store to download a new copy."
I've deleted and re-downloaded the app 3-4 times and keep getting the same error message. I was able to install Mavericks successfully to my iMac, which is a year older than my MacBook Pro, so I can't figure out what the problem is.   Anyone have any ideas how to fix this issue?

I ran EtreCheck and this is the report it spit out:
Hardware Information
    MacBook Pro (15-inch, 2.53GHz, Mid 2009)
    MacBook Pro - model: MacBookPro5,4
    1 2.53 GHz Intel Core 2 Duo CPU: 2 cores
    4 GB RAM
Video Information:
    NVIDIA GeForce 9400M - VRAM: 256 MB
System Software:
    Mac OS X 10.6.8 (10K549) - Uptime: 12 days 0:28:31
Disk Information:
    Hitachi HTS545025B9SA02 disk0 : (232.89 GB)
        (null) (disk0s1) <not mounted>: 200 MB
        Macintosh HD (disk0s2) /: 232.57 GB (133.08 GB free)
    MATSHITADVD-R   UJ-868
USB Information:
    Apple Inc. Built-in iSight
    Apple Internal Memory Card Reader
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Computer, Inc. IR Receiver
    Apple Inc. BRCM2046 Hub
        Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Kernel Extensions:
    com.sophos.nke.swi    (9.0.3 - SDK 10.8)
    com.sophos.kext.sav    (9.0.3 - SDK 10.7)
Problem System Launch Daemons:
    [System]    org.samba.winbindd.plist 3rd-Party support link
Problem System Launch Agents:
Launch Daemons:
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User Login Items:
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    iTunesHelper
Internet Plug-ins:
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    FlashPlayer-10.6: Version: 12.0.0.38 - SDK 10.6 3rd-Party support link
    EPPEX Plugin: Version: 4.1.0.0 3rd-Party support link
    Flash Player: Version: 12.0.0.38 - SDK 10.6 3rd-Party support link
    QuickTime Plugin: Version: 7.6.6
    WidevineMediaOptimizer: Version: 6.0.0.12607 - SDK 10.7 3rd-Party support link
    Google Earth Web Plug-in: Version: 7.1 3rd-Party support link
    Silverlight: Version: 4.1.10329.0 3rd-Party support link
    iPhotoPhotocast: Version: 7.0
User Internet Plug-ins:
    WebEx64: Version: 1.0 - SDK 10.6 3rd-Party support link
    CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 3rd-Party support link
    thinkorswim plugin_x86_64: Version: thinkorswim_x86_64 1.0.0.0 - SDK 10.7 3rd-Party support link
    tossc plugin_x86_64: Version: TOS Sharing Center plugin_x86_64 1.0.0.0 - SDK 10.7 3rd-Party support link
3rd Party Preference Panes:
    Flash Player 3rd-Party support link
Bad Fonts:
    None
Old Applications:
    None
Time Machine:
    Time Machine information requires OS X 10.7 "Lion" or later.
Top Processes by CPU:
         4%    WindowServer
         3%    EtreCheck
         0%    mds
         0%    firefox
         0%    ps
Top Processes by Memory:
    274 MB    firefox
    139 MB    SophosScanD
    135 MB    InterCheck
    86 MB    mds
    66 MB    WindowServer
Virtual Memory Information:
    1.77 GB    Free RAM
    1.00 GB    Active RAM
    523 MB    Inactive RAM
    476 MB    Wired RAM
    1.09 GB    Page-ins
    4 MB    Page-outs

Get a certificate error message during Application Install

I can open Adobe Story online. When I click on the Project dropdown menu and chose the option to install the desktop version, it does install the software, but then it tries ot open it and I get the following message:
Sorry, an error has occurred.
The application cannot be installed due to a certificate problem. The
certificate does not match the installed application certificate, does not
support applciation upgrades, or is invalid. Please contact the
application author.
When I first tried to install the desktop application I was given instructions to go to my browser (safari) and click on Security > Manage Website Settings
Then I had to select store.adobe.com and in te Allow Drop Down menu select "Run in Safe Mode".
I've done all that. But the application still hangs up during loading.
How do I fix the certificate problem?

It seems like that an older version of Adobe Story is installed on your system.
To resolve this issue, you will have to first uninstall that version.
If you are on Windows machine, you can do it through Control Panel.
If you are on Mac, then please make sure that you remove the 'Adobe Story' app from Trash too. Also please do a search for 'Adobe Story' in spotlight to make sure that it is not present in any other drive of your Mac. If present, then remove that one too.
After removing the older version you should be to install the latest version without any issue.

ERROR 3004 during iOS 7 instalation

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