Error 3004 help

Every time I tried to update to ios 7 it keeps showing me a massage:"an unknown error occured(3004).
I have tried EVERYTHING that apple told me to try and nothing works.
Can anyone please help?

Checking this support document http://support.apple.com/kb/TS394 shows this.
Resolve communication issues
Check the hosts file or TCP/IP filtering, which might cause communication issues between iTunes, ports, and servers.
Common errors: 1004, 1013, 1638, 3014, 3194, or 3000-3999. These alerts refer to gs.apple.com, say "There was a problem downloading the software", or say the "device isn't eligible for the requested build".

Similar Messages

  • Can't restore my iPhone...keep getting Error 3004...help?

    Hi all,
    about a week or so ago I tried to update my iphone to the latest firmware, and somehow it got messed up and when I cam back to my room it was in DFU mode saying that I needed to restore it. I figured oh well, no biggie, and hit restore. However, after going through about 90% of the restore process, iTunes gave me an Error 3004 message. I did some googling and this is supposedly an error you get when iTunes can't connect to the Apple Server.
    However, I am able to download iTunes songs/etc without an issue, so I don't think it is my firewall. Just to be sure, I disabled Little Snitch (my OSX firewall proggie) and I tried to restore using the new 4.2.1. software and I am still getting the same error. I even re-installed iTunes using the latest 10.1 version, but that didn't help.
    Does anyone have any ideas about what to do? Is there some way to ping/test to see if it is indeed my firewall that is messing up the restore process? Unfortunately i am out of the country so I cannot just take it to a local apple store.

    http://support.apple.com/kb/TS1275

  • I forgot the code for my iPhone to access the Home screen I do , please help me try formatting the iphone but when I put in nfc mode and connect it to the pc recognizes it and everything when you try to format the error 3004 appears

    I forgot the code for my iPhone to access the Home screen I do , please help me
    try formatting the iphone but when I put in nfc mode and connect it to the pc recognizes it and everything when you try to format the error 3004 appears

    Hello polo-angulo,
    I apologize, I'm a bit unclear on the nature and scope of the issue you are describing. If you are saying that you are getting an error code (3004) when you try to restore your iPhone (because you could not remember your passcode), you may find the information and troubleshooting steps outlined in the following articles helpful:
    Resolve iOS update and restore errors in iTunes - Apple Support
    Get help with iOS update and restore errors - Apple Support
    Sincerely,
    - Brenden

  • Hello, I have a problem on my iPhone every second turn on and off I mean it shows the apple and off and again shows the apple icon and off and tried to Restore and it hangs on my iPhone and then waits Error 3004 Please I need help please!

    Hello, I have a problem on my iPhone every second turn on and off I mean it shows the apple and off and again shows the apple icon and off and tried to Restore and it hangs on my iPhone and then waits Error 3004 Please I need help please!

    Resolve communication issues
    Related errors: 17, 1004, 1013, 1638, 3014, 3194, 3000, 3002, 3004, 3013, 3014, 3015, 3194, or 3200.
    These alerts refer to gs.apple.com, say "There was a problem downloading the software," or say the "device isn't eligible for the requested build."
    I would guess your iphone has been hacked ( jailbroken ) ring any bells ?

  • I have an iphone4 currently running on iOS 5.1.1 and while updating to ios 7 it shows an error 3004 and I have tried many times forcefully also as per apple discussions but I can't update so help me.......

    I have an iphone4 currently running on iOS 5.1.1 and while updating to ios 7 it shows an error 3004 and I have tried many times forcefully also as per apple discussions but I can't update so help me.......

    http://support.apple.com/kb/TS3694?viewlocale=en_US&locale=en_US

  • HELP ERROR 3004 !

    hello I recently purchased an iphone 4s from a friend its currently disabled and he told me it was jailbroken as well, i;ve been trying to restore this iphone for the last couple of days but nothing seems to work i tried setting it to DFU mode & RECOVERY MODE & nothing! i"ve tried everything i checked the firewall settings i did the comand prompt thing ect. I also updated itunes to the latest firmware. But i keep getting error 3004 please help!

    Checking this support document http://support.apple.com/kb/TS394 shows this.
    Resolve communication issues
    Check the hosts file or TCP/IP filtering, which might cause communication issues between iTunes, ports, and servers.
    Common errors: 1004, 1013, 1638, 3014, 3194, or 3000-3999. These alerts refer to gs.apple.com, say "There was a problem downloading the software", or say the "device isn't eligible for the requested build".

  • Hello .. I lost my passcode on the iPhone .. and worked his recovery .. in case of recovery shows me error 3004 .. What does this mean error? Please help

    Hello .. I lost my passcode on the iPhone 5s 16 gb .. and worked his recovery .. in case of recovery shows me error 3004 .. What does this mean error? Please help

    See Resolve iOS update and restore errors - Apple Support for possible resolutions.

  • Error 3004 during restore - solutions aren't working

    Hi there, computer whizzes, programmers, knowledgable teenagers and master problem-solvers!
    Now, I'm aware this sort of error is very common, and I've read pages and pages of forums and manuals, watched several videos and even bought a book on using iTunes for Windows. It's a simple, I'm told - iTunes want to connect to its servers to "verify" my restore/update, and it simply cannot get through!
    Let me put this in better context...
    (Yesterday, Nov 21st, 2013) I'm syncing my 5th Generation iPod Touch (never been jailbroken) to iTunes on my Windows 7 desktop PC (my hardware is ridiculously overpowered, so it's not a performance issue), like I've done, without issues, since I bought it in September of this year.
    Now, guess what? iTunes alerts me that there's a software update for my iPod - iOS 7.0.4 or whatever it is. I think, "why not?" - the world's largest technology company will hardly be able to mess this up, will they? So I click download and install. It does so, and I'd better mention I originally had a 3-month-or-so out-of-date version of iTunes doing this (I wasn't bothered about the frequent updates, since I don't often experience problems with slightly outdated versions). After downloading the 1.2GB file containing the compressed iOS using iTunes' build-in download client, I clicked whatever it was that asked me if I wanted to install it on my iPod. The program runs for a bit, presumably backing up my iPod and removing the old iOS, essentially placing it back in factory settings ready for a new operating system:
    This is where the problem begins...
    Now, my memory may have failed me on a few of the minor details, but basically it reached the point where it was about to install the new iOS, having extracted the compressed file downloaded from the internet. At this point, with the progress bar in the iTunes programme literally one or two pixels from completion point, the dreaded noise of the windows alert pops up, along with an error message:
    The pictures above are in order of appearance during the restore process, and this exact cycle has repeated itself about 20 - 30 times (yes, I've tried pretty much every solution out there).
    I updated iTunes to the latest version as soon as the problem appeared, since my experience tells me that outdated software usually causes problems with upgrading a company's products.
    The solutions I've been given have included:
    - Re-installation of iTunes
    - Disabling security software (I have AVG Internet security, paid version)
    - Restarting computer
    - Doing a selective start-up including only iTunes, mobile device utilities and quicktime
    - "Repairing" iTunes
    - Removing all perpherals connected to my system
    - Changing my USB port (I have about 12 of them, and tried every single one)
    - Fiddling with DFU mode
    - Replacing the "hosts" file, or modifying it
    - Re-downloading the iOS within iTunes.
    - Restarting my wired connection to my router
    None of these have worked at all - none have even changed which error message I get. Without exception, I've received error 3004 on each of my 20-30 attempts at a restore. It's very frustrating, to say the least - my organiser, my jukebox, my iMessenger, my calendar, my notes - they're all stuck as a backup within my computer in unusable form. My iPod's "bricked" to use a common phrase on these sites, and it's gradually, but surely, reducing my faith in Apple as the world's greatest electronics company.
    Another suggestion was to use iTunes' "run diagnostics" feature. These are my results, which are also consistent without exception
    As you can see, it seems the internet connection is the issue. So of course, using the same computer, I used Chrome to use THE INTERNET to search for a solution. I'm not ridiculously computer-"savvy", but I do know how to follow some fairly complex instuctions in computer use. So, in my probably naive opinion, I think the box above shows one or two issues with this diagnostics software. I apparently have no internet connection, yet iTunes is able to make a secure link to its Store, and suggest solutions found on the internet. If you're still in doubt, the iTunes Store works fine, as usual. I most obviously have internet connection.
    If any of you computer geniuses have made it this far, here's what the diagnostics program within iTunes created for me, with my security software disabled:
    Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)
    System manufacturer System Product Name
    iTunes 11.1.3.8
    QuickTime 7.7
    FairPlay 2.5.16
    Apple Application Support 2.3.6
    iPod Updater Library 11.1f5
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 7.0.0.117
    Apple Mobile Device Driver 1.64.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 003EB9800A0E4BA0
    Current user is not an administrator.
    The current local date and time is 2013-11-22 17:02:57.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    Advanced Micro Devices, Inc., AMD Radeon HD 6800 Series
    **** External Plug-ins Information ****
    No external plug-ins installed.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:          {3D399DA0-FD8E-48E4-A9B1-13689FD5BB70}
    Description:          Marvell Yukon 88E8059 PCI-E Gigabit Ethernet Controller
    IP Address:          192.168.0.2
    Subnet Mask:          255.255.255.0
    Default Gateway:          192.168.0.1
    DHCP Enabled:          Yes
    DHCP Server:          192.168.0.1
    Lease Obtained:          Fri Nov 22 15:44:41 2013
    Lease Expires:          Mon Nov 25 15:44:41 2013
    DNS Servers:          192.168.0.1
    Adapter Name:          {03F67058-58B8-4E19-8CE2-281892F84C1D}
    Description:          VirtualBox Host-Only Ethernet Adapter
    IP Address:          192.168.56.1
    Subnet Mask:          255.255.255.0
    Default Gateway:          0.0.0.0
    DHCP Enabled:          No
    DHCP Server:
    Lease Obtained:          Thu Jan 01 00:00:00 1970
    Lease Expires:          Thu Jan 01 00:00:00 1970
    DNS Servers:
    Active Connection:          LAN Connection
    Connected:          Yes
    Online:                    No
    Using Modem:          No
    Using LAN:          Yes
    Using Proxy:          No
    Firewall Information
    Windows Firewall is on.
    iTunes is NOT enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was successful.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2013-11-22 17:01:17.
    **** CD/DVD Drive Tests ****
    LowerFilters: PxHlpa64 (2.0.0.0),
    UpperFilters: GEARAspiWDM (2.2.3.0),
    D: HL-DT-ST DVDRAM GH22NS70, Rev EX00
    Drive is empty.
    Error Correction is turned on for importing audio CDs.
    **** Device Connectivity Tests ****
    iPodService 11.1.3.8 (x64) is currently running.
    iTunesHelper 11.1.3.8 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    Universal Serial Bus Controllers:
    Standard Enhanced PCI to USB Host Controller.  Device is working properly.
    Standard OpenHCD USB Host Controller.  Device is working properly.
    Standard OpenHCD USB Host Controller.  Device is working properly.
    NEC Electronics USB 3.0 Host Controller.  Device is working properly.
    FireWire (IEEE 1394) Host Controllers:
    VIA 1394 OHCI Compliant Host Controller.  Device is working properly.
    Most Recent Devices Not Currently Connected:
    iPod touch (5th generation) running firmware version 7.0.2
    Serial Number:          CCQL52FCF4K4
    iPhone 3G running firmware version 3.1.3
    Serial Number:          88843E4MY7H
    **** Device Sync Tests ****
    No iPod, iPhone or iPad found.
    It's a long list of technicalities, and if you, brave genius, can solve my desperate 1st-world problem, please post an answer. I'd be most grateful, and I'm sure it'll help out some unlucky people in the future. I'm pretty much at breaking point - hence the post on Apple's help forum. I'm hoping I've missed something obvious, since I'm not going to re-install my whole Windows 7 operating system. I'd rather buy a Mac. Just kidding. I'll never buy Mac now.

    1.) Locate "C:/Windows/System32/Drivers/etc/hosts". Copy the "hosts" file onto your desktop as a backup if any errors may occur during the process.
    2.) As an administrator, open the "hosts" file inside "etc" folder with Notepad and erase the last lines related to gs-apple that looks like this:
    "#127.0.0.1 gs·apple·com"
    3.) Restart iTunes if opened and connect your device after it is in DFU mode.
    4.) Casually do a restore like normal, and you're done.
    5.) After restore is completed, replace the "hosts" file inside the "etc" folder with the backup you've copied onto your Desktop to prevent possible future errors. Hope this works!

  • During recovery on iPhone 4 I got : The iPhone could not be restored. Un unknown error occurred ( 3004 ). Then - iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes.Then I get error 3004

    During recovery on iPhone 4 I got : The iPhone could not be restored. Un unknown error occurred ( 3004 ). Then - iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes.Then I get error 3004 again. Latest iTunes and OS updates. I cant use the phone now. I did restart the destop,unplug the usb,...etc. Same iTune logo ,arrow and USB on the screen.THANK YOU SO MUCH,...!

    Perhaps the information in this Apple support article will help:
    http://support.apple.com/kb/TS3694#error3004
    Regards.

  • I keep getting error 3004 when i try restoring and updateing my iphone 4 to iOS 7 i did everything 1. flushed dns 2. edited hosts 3. updated itunes and downloaded new one 4. switched usb ports 5. disabled antivirus 6. enabled ports 80 and 443 7. disabled

    I keep getting error 3004 when i try restoring and updateing my iphone 4 to iOS 7 i did everything 1. flushed dns 2. edited hosts 3. updated itunes and downloaded new one 4. switched usb ports 5. disabled antivirus 6. enabled ports 80 and 443 7. disabled firewall 8. even tryed putting mobile in DFU mode to restore it not of this worked so please help me

    please replyyy i'm stuck on this like whole week

  • Error 3004

    I keep getting error 3004 when i try restoring and updateing my iphone 4 to iOS 7 i did everything 1. flushed dns 2. edited hosts 3. updated itunes and downloaded new one 4. switched usb ports 5. disabled antivirus 6. enabled ports 80 and 443 7. disabled firewall 8. even tryed putting mobile in DFU mode to restore it not of this worked so please help me

    http://support.apple.com/kb/TS3694#error3004
    https://discussions.apple.com/thread/4034118?start=0&tstart=0

  • ERROR 3004 during iOS 7 instalation

    Hi did someone know why this happend ? I try to upgrade to iOS 7 with new iTunes 11.1. Download was perfect and fast. But during preparing iPhone for upgrate I got error 3004. Since this error I tried all -> delete all iphone, delete all apple products and instal them again, restore phone from deposit and many more... nothing helped. I think problem is not in my phone. I have same error also in one situation when I try restore iPhone from factory restore. I have error 3004 too. But when I restore phone form my restore I dont have this problem. Any help please ?

    Here is my solution...I tried for a couple of hours and I stumbled upon this...
    - Unplug your ipad and make sure its in recovery mode
    - Make sure you have newest iTunes installed
    - Goto C:\Windows\System32\drivers\etc
    - Make new folder here (name it ipsw) You will also need administrative priviliges
    - Move the ipsw files to new folder that you created in the C:\Windows\System32\drivers\etc directory
    - Plug your ipad back in recovery mode
    - Select your ipsw from the NEW ipsw folder in the C:\Windows\System32\drivers\etc directory by holding the "SHIFT" key when you choose the "RESTORE IPAD"

  • I tried updating my iPhone 4 to iOS 5, when I try to restore I keep getting error 3004!!!

    So I successfully downloaded iOS 5, and my phone was doing its thing. But when it got time to restoring my iPhone 4, I get an error 3004 and itunes will not restore my phone. I have been trying to restore for over 30 minutes and I get the same problem. I NEED HELP PLEASE!!

    Me too... and that seems to be a server error... Apple suggests to close itunes and try "dscacheutil -flushcache".
    Here doesn't work... :-(((

  • Error 3004 ios7

    i have error 3004 during the instalation of ios 7 , now i have installed ios 7 beta 6 and i want original version , help me please!!!!!!!!!

    Engineering said 3004 relates to a network issue conneting iTunes to the Apple site.  I changed my proxy settings so that I went straight to the FW, bypassing the proxy, and it connected without any issues.

  • TS3694 unable to update my iphone 5 error 3004

    I am unable to update my iphone 5 to the latest IOS 7 version. I get an message which says "Unable to update your Iphone for unkown reason, error 3004 ", please help. Thanks

    OK, here is a link for troubleshooting when you can't back up your device in iTunes. This is an article for a Mac, but there is a link within it for the same exercise for Windows:
    http://support.apple.com/kb/ts2529
    Cheers,
    GB

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