Error 3014 when updating iPhone and iPad OS

I keep getting the 3014 error when trying to update the OS on my iPhone 4 and iPad. Tried disabling Windows 7 Firewall and Anti-Virus softwarebut still get the error.

Tried pretty much everything on the list, and still get the error. is it possible that my Wireless ISP is blocking something? I noticed last night that I can no longer upload photos to my Fototime account, or to Facebook

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Error 1602 when updating Iphone 4 from 4.3 to 5.. Any help ?

Error 1602 when updating Iphone 4 from 4.3 to 5 and after that it goes into "recovery mode" but Its not recognized by Itunes, I can only exit it with Tinyumrella and nothing else.

It seems that the itunes program has some interfefence when contacting the apple server.
i had this problem gave me error message 3200, i turned off the anti virus after restarting the computer(windows vista) and restarting the phone.
Turned off the sidebar, and closed any programs in the notifications section such as nokia ovi etc which load up when the computer starts also skype.
ha presto it began the process of transfering the file to the iphone4 and has now fully updated
hope that helps
leon

Error message that my iPhone and iPad "can't be used

I have just installed the latest version of iTunes. I am getting error messages that my iPhone and iPad "can't be used because the required software is not installed". It asks me to uninstall and reinstall but I've done this and am getting the same message.
Thanks.
Sam

You have it set to automatically set the time and date. To do that it has to be able to reach out to iCloud to get the time and date and something is blocking it from being able to do so. So either need to fix the network/Internet connection or set it to not automatically set the time.

My MacBook Pro, running 10.7.3, does not recognize when my iPhone and iPad are on the same network, thus it does not synch. Any ideas?

My MacBook Pro, running 10.7.3, does not recognize when my iPhone and iPad are on the same network, thus it does not synch. Any ideas?

Try the basics first:
Change your router channel number. Most times this works & is all you have to do.
Disconnect & reconnect your modem. unplug it for about 10 seconds. Plug it back in. Do the same for Apple’s routers. Wait for everything to reboot.
System Preferences>Network
Click the Assist Me button.
In the next window that pops up, click the Diagnostic button & do the necessary.
Research Knowledge Base for network problems that pertain to the OS that is currently installed on your computer. See these basic networking KB Articles: http://support.apple.com/kb/HT1401 AirPort troubleshooting guide
http://support.apple.com/kb/HT2712 Using network locations in Mac OS X
Manually provided DNS server addresses are higher priority than DHCP's
http://support.apple.com/kb/HT1714 Solutions for connecting to the Internet, setting up a small network, and troubleshooting
============================
What to do when you can't connect to the Internet
Also, run the Airport Utility app which is located inside the Utilities folder.
=====================
If using a Linksys router, contact LinkSys Customer Support and/or post in their forums.
If using Apple's Airport, please re-post over in one of the AirPort Forums.

I have updated my ipod touch but i have to update iphone and ipad 1 and ipad2 . How can I save the udated software in order to avoid teh time for downloading it again each time

I have updated my ipod touch but i have to update iphone and ipad 1 and ipad2 . How can I save the udated software in order to avoid teh time for downloading it again each time

Even though the downloads are for the same iOS version number, they are different downloads and you can't use an iPod iOS update to update an iPhone or iPad etc. The iPad 1 and iPad 2 are also different downloads. So you will need to download different updates for your iPod Touch, iPhone, iPad 1 and the iPad 2.

[!!!HELP!!!] Error 3014 while updating iPhone 5 or iPhone 4s or iPad 2 or iPad 4

Hello Pals,
I am getting error 3014 when I try to update any of my iOS devices. It is consistent with all the updates ios 7.0, 7.0.3. I then ended up updating the device over air! So now I am here set for a goal to fix the iTunes to properly update my devices to 7.0.4. I have removed and did a clean install of iTunes that did not solve the problem. I then disabled all the security software including firewall, that had no effect on it. The security software that I have on my Windows 7 x64 Ultimate are
1. Microsoft Security Essentials
2. COMODO firewall
My hosts file is clean I have no entries that would re-direct.
FYI. None of my devices were EVER jailbroken!
Appreciate some help. This is really annoying.
Thank You,
NB
Here is the log file for the update attempt on my iPhone 5.
[05:37:47.0090] amai: _AMAuthInstallBundleCreateServerRequestDictionary: withApTicket is True
[05:37:47.0091] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreLogo" Digest = "<CFData 104525E0 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[05:37:47.0091] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreDeviceTree" Digest = "<CFData 06F9C1C8 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[05:37:47.0092] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreKernelCache" Digest = "<CFData 10452358 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[05:37:47.0093] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreRamDisk" Digest = "<CFData 104523E8 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[05:37:47.0093] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBEC" Digest = "<CFData 10452280 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[05:37:47.0094] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBSS" Digest = "<CFData 10452430 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[05:37:47.0094] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "KernelCache" Digest = "<CFData 104522C8 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[05:37:47.0095] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryLow1" Digest = "<CFData 06F9C378 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[05:37:47.0095] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryLow0" Digest = "<CFData 06F9C408 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[05:37:47.0096] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "LLB" Digest = "<CFData 06F9C3C0 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[05:37:47.0096] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBoot" Digest = "<CFData 06F9C450 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[05:37:47.0097] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "DeviceTree" Digest = "<CFData 06F9C4E0 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[05:37:47.0097] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryCharging1" Digest = "<CFData 06F9C498 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[05:37:47.0098] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "AppleLogo" Digest = "<CFData 10656438 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[05:37:47.0098] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryPlugin" Digest = "<CFData 10656480 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[05:37:47.0099] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryFull" Digest = "<CFData 106564C8 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[05:37:47.0099] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryCharging0" Digest = "<CFData 10656510 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[05:37:47.0100] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RecoveryMode" Digest = "<CFData 10656558 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[05:37:47.0100] amai: AMAuthInstallBasebandApplyTssOverrides: failed to create CFDictionary from Options.plist
[05:37:47.0101] amai: _AMAuthInstallBundleCreateServerRequestDictionary: using UniqueBuildID <CFData 104E50A0 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}
[05:37:47.0102] amai: AMAuthInstallRequestSendSync: SSO function returned NULL, SSO disabled.
[05:37:47.0102] amai: AMAuthInstallDebugWriteObject: debug object written: E:\Temp\PerE795.tmp\amai\debug\tss-request.plist
[05:37:47.0322] amai: tss_submit_job: HttpEndRequest failed=12031
[05:37:47.0323] amai: AMAuthInstallRequestSendSync: failed tss submission: Internal error
[05:37:47.0324] amai: AMAuthInstallApCreatePersonalizedResponse: server request error: Internal error
[05:37:47.0325] amai: AMAuthInstallBundlePersonalizePartial: failed to create ap ticket
[05:37:47.0325] failed to personalize the restore bundle: Internal error
[05:37:47.0326] AMRAuthInstallDeletePersonalizedBundle
[05:37:47.0339] Restore completed, status:3014
[05:37:47.0339] Failure Description:
[05:37:47.0339] Depth:0 Error:Personalization failed
[05:37:47.0339] Depth:1 Error:Personalization failed

Ok I am answering my own question!! I solved this problem by removing all old data from "%APPDATA%\Apple Computers". Meaning I renamed all the contents and started to backup (all devices) from that point on. Some old data in the backup was corrupt and causing the 3014 error.

How do I fix error 3014 when updating my iPad?

I haven't updated my iPad 2 in AGES and it's still on iOS 4.3. I backed it up and tried to update it on a Windows XP computer (which had crashed a few times) but I had got to the end of the update and it says: Error 3014. Not able to restore iPad.
I really want to update it badly but it won't work. I tried going to the link given to me by iTunes and it said my iPad may not be

For troubleshooting error 3014 see: http://support.apple.com/kb/ts4451

Error (2) when updating iPhone 4 to ios 7

Hi all,
I am getting this error when i am trying to update my iPhone 4 to ios 7. Also tried DFU restore. Still no luck.
Any insights is appreciated. Thanks in advance.
Error message reads "iPhone "iPhone" could not be restored. An unknown error occured (2).

Error 2
ASR does not exist on ramdisk or is corrupt/not signed.
you might be downloading the wrong version of iOS 7.0 or downloaded file might be corrupted , try to download again the correct and complete file and retry restoring manually ...
while in itunes press shift and restore button you will be asked to provide the iOS which you wan to update select and see if this works for you.

Error 3 when updating iphone 5 - firmware issue?

Hello everyone
I am updating my iphone and right at the last minute I am getting an error message pop up on my computer.
Error (3)
I have zero idea what it means, I can not access my phone or get into anything on my phone! I just have the connect to itunes logo on my phone.
I have the latest update of itunes
I have no other sofware on my computer that will conflct with the update
I was simply running the latest update!
The error says:
The Iphone 'iphone' could not be restored. an unknown error occured (3)
when I click more information apple do not even mention it anywhere.
can someone please help??

Hi Rink,
Thanks for using Apple Support Communities. For that particular error, the steps in this article should help:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
Cheers,
- Ari

Error message when updating iphone 5 to iOS 8.0.2

I'm getting an error message when trying to install iOS 8.0.2 on my iPhone 5.

MY storage and data are good. I'm connected to wifi. Tried restarting.

ITunes fails updating iPhone and iPad - works using another computer

I am unable to update or restore the software on my iPhone 4 and my iPad 2. It always fails, sometimes with a 1013 error, sometimes with other errors.
It failed while attempting to update my iPhone to 4.3 and also while trying to update to 4.3.1.
I was also unable to update my iPad 2 to 4.3.1.
I connected the devices to another mac and was able to successfully update both devices the first time.
This problem occurred when running iTunes 10.2 and still occurs with 10.2.1.
I have also downloaded a fresh copy of iTunes 10.2.1 and still have the problem.
Can anyone think of a solution other than formatting and reinstalling everything?
My configuration is as follows:
MacBook Pro i5 2.4ghz Mid 2010
OS X 10.6.7
8gb RAM
iTunes 10.2.1

After updating iTunes to 10.2.2 it wiped out my iPhone, iPad and iPad2 and it will not restore on another pc in the house. I spent 6 hours restoring the iPhone but the iPad and iPad2 has taken 6 hours going thru every step in the support recommendations as well as 3 hours on the phone with 2 separate techs today.
I uninstalled and reinstalled, went thru with the tech and edited the registry as well as the msconfig. Rebooted the PC's, reinstalled, uninstalled all of the anti virus software and did a limited start-up, all to no avail.
You cannot reinstall the last working version of iTunes because the library is synced with a later version - so I have 2 dead devices.
Other friends are experiencing the same problem and I know of 2 dozen others experiencing the same issues.
Apple needs to fix the latest update of iTunes!

How to fix iTunes error 3014 when upgrading iPhone firmware

Please helpme with this error. I purchased my iPod touch months ago and configured it perfectly. I decided to update it with my latest purchases from my iPhone 4G. I synced my iPhone successfully. When I went to sync my iPod Touch it just shows a picture of the USB cable pointing to iTunes. When I try to restore I get the message above. PLEASE PLEASE PLEASE HELP ME!!!

Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.
The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
3014

After upgrading to Imac updating Iphone and Ipad I can no longer sync in Itunes

I have newly upgraded to IMac and love it! I also traded in my IPad to IPad Air and updated my IPhone from 4S to 5C. When I was using a Windows PC I had all my gadgets synced to ITunes (this includes a MacBook Pro and two IPods, Yes I'm hooked). Now I can no longer sync any of my gadgets to ITunes on the new IMac.

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.

Error 3014 when restoring iphone 3gs

Hello everyone.
This is my first post.
I have an iphone 3gs 8 gig, which i have been using just fine for about a year now but yesterday I tried to update the software as I was running an old version (4.2 I think?) and the facebook ap and some others were no longer supported. So I updated my itunes to the latest version (10.7.021) then backed up my iphone to make sure I didnt lose any data/pictures. It then downloaded the new ios software and tried to update the iphone. It extracts the software fine, but hangs just after with the error message:
"The iphone could not be restored, An unknown error occured (3014)"
Im running windows XP on a toshiba satellite pro laptop, all my windows updates are up to date and I am connected correctly to the internet.
Can somebody please help me as I now have a completely dead iphone
If I cant get the new ios to work on this older 3GS is there a way I can instal a version that will work?
This phone has never been jailbroken and I dont want to start doing that sort of thing now really..
Any help is very gratefully received!!
Carly

Hi there, thanks for taking the time to reply. I have read every single post that I could find on this error code. Most are unhelpful posts such as yours, but the ones with actual advice I followed to the tee and still I cannot get my phone to restore. Ive turned off fvirewalls, connected via a cable, tried a different usb port (4) tried 2 different cables, tried connecting directly to my router and wirelessly all with absolutely no resolution.
Do you have something else I could try rather than a patronising reply about ettiquette?
thanks
Carly

Why am I able to do a wifi sync sometimes even when my iPhone and iPad is not plugged into a power source?

It was my understanding that the ios device needs to be plugged in to a power and connected to wi-fi to be able to do a wi-fi sync. But sometimes when i attempt to do this it'll start to sync and complete the sync. Also at times it'll start to sync then fail. How does this thing actually work? Its actually pretty unclear...not like the rest of the stuff this company offers.

You appear to be "forcing" this Sync to happen - regardless of any possible consequences.
In other words, you are deliberately testing the system. Well, that's up to you, but if you use Wi-Fi to Sync even though you're not connected to power, you risk losing data (or it becoming corrupted) if when the battery runs down.
If the battery runs down flat (and the iPhone/iPad stop working) during a Sync, you can be sure that will cause you so many issues with lost or corrupted data, that you'll wish you hadn't forced anything.
It's up to you, but why would you want to do that... ?

Error 3014 when updating iPhone and iPad OS

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