Error 3036..how do i fix??, error 3036..how do i fix??

please help...i just downloaded a cd but cant get to it because if this message.

Hey ana2173,
I found the following information about Error 6 in iTunes. Check out these troubleshooting steps and see if they resolve the issue:
Errors related to third-party security software
Error 2, 4 (or -4), 6, 1000, 9006
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
Verify that access to ports 80 and 443 are allowed on your network.
Verify that communication to albert.apple.com or phobos.apple.com is not blocked by a firewall, or other Internet security setting.
Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
Restore your device while connected to a different network.
Restore using a different computer.
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/ts3694#error6
Sincerely,
David

Similar Messages

  • When i go to burn a dvd, it gives an error message "menu duration exceeds 15 minutes." how can i fix this??

    When I go to burn a dvd, imovie displays an error message, "menu duration exceeds 15 minutes.  How do I fix?

    You may have too many chapters (scene selections), or perhaps one or more of the menus are looping for too long. Each menu in its standard form generally runs for no more than 30 seconds before repeating. In any of the menus have you inserted your own music that runs for a much longer duration? If so, using the Inspector, reduce the music time to 30 seconds (there is a slider you can adjust).
    Regarding chapters - how many do you have in the project? You may need to delete some markers in your iMovie project. In most of the iDVD themes each scene selection page allows up to 6 scenes. So, for example, if you have 50 scenes marked, the theme would require 9 scene selection pages. I really don't know what the maximum is, but clearly you've run over the 15 minute limit for the iDVD menus. It may be a combination of too many chapters and music looping for too long on one or more of the menus.
    John

  • Does anyone Know how to fix error 0xe8000065 when connecting the ipod touch 4g

    does anyone Know how to fix error 0xe8000065 when connecting the ipod touch 4g

    See:
    iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting

  • How do I fix error 4310 when i want to burn a cd in windows 8?

    Hi ,
    How can I fix error 3410 when I want to burn a cd in I Tunes on my Windows 8 Lenovo G580 Notebook?

      Microsoft Windows Vista x64 x64 Home Premium Edition Service Pack 2 (Build 6002)
    SAMSUNG ELECTRONICS CO., LTD. 350V5C/350V5X/350V4C/350V4X/351V5C/351V5X/351V4C/351V4X/3540VC/3
    iTunes 11.0.2.26
    QuickTime not available
    FairPlay 2.3.31
    Apple Application Support 2.3.3
    iPod Updater Library 10.0d2
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 6.1.0.13
    Apple Mobile Device Driver 1.64.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0164B8580B9D29C8
    Current user is an administrator.
    The current local date and time is 2013-04-05 20:52:38.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 11.0.2.26 (x64) is currently running.
    iTunesHelper 11.0.2.26 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.2.3.0),
    D: TSSTcorp CDDVDW, Rev
    Audio CD in drive.
    Found 13 songs on CD, playing time 61:26 on Audio CD.
    Track 1, start time 00:02:00
    Track 2, start time 03:39:55
    Track 3, start time 08:17:50
    Track 4, start time 12:53:69
    Track 5, start time 18:24:17
    Track 6, start time 28:46:23
    Track 7, start time 34:08:20
    Track 8, start time 38:02:72
    Track 9, start time 44:08:57
    Track 10, start time 47:24:54
    Track 11, start time 50:41:26
    Track 12, start time 55:01:28
    Track 13, start time 57:47:70
    Audio CD reading succeeded.
    Get drive speed succeeded.
    The drive CDR speeds are: 10 16 20 24.
    The drive CDRW speeds are: 10.
    The drive DVDR speeds are: 10.
    The drive DVDRW speeds are: 10.
    The last failed audio CD burn had error code 4310(0x000010d6). It happened on drive D: TSSTcorp CDDVDW on CDR media at speed 10X.
    I have the same problem and here is my diagnostics.....please help this is really annoying

  • I deleted my back up files from my external hard drive and my trash won't empty. I get an error code -22. Can anyone tell me how to fix this?

    I deleted my back up files from my external hard drive and my trash won't empty. I get an error code -22. Can anyone tell me how to fix this?

    JLCruz wrote:
    I deleted my back up files from my external hard drive ...
    If this is related to Time Machine Backups...
    See here  >  Should I delete old backups?  If so, How?
    From Here  >  http://pondini.org/TM/FAQ.html
    If the TRASH still won’t Empty...
    See Here  >  http://pondini.org/TM/E6.html

  • I have completely lost my safari.  I was getting an error and I lost the address bar.  I tried to fix it by changing the home page on the preferences.  I don't know what to put in the home page now.  How do I get safari back?

    I have completely lost my safari.  I was getting an error and I lost the address bar.  I tried to fix it by changing the home page on the preferences.  I don't know what to put in the home page now.  How do I get safari back?

    I tried editing my first post but couldn't get there...
    If you can open Safari go to the top of your screen, click Safari / Preferences then select the General stab. You can type in the web address for your Home page there.

  • How do you fix error message "There is a problem with Adobe Acrobat/Reader. (6:6)

    How does one fix error message "There is a problem with Adobe Acrobat/Reader.
    If it is running, please exit and try again. (6:6)

    http://www.essexinfo.net/queens-road-residents-association/assets/documents/village-voices is one example but a whole lot of the material which has been uploaded as pdf files over the last four years is now unviewable - if you click on the link you just get a black page.  The main site url is http://www.essexinfo.net and our site is the Queens Road Residents Association.  I have just gone through every link on the site and a number of links when clicked on will not bring up the material.  I tried going into Adobe 10 on my computer and disenabling protected mode as was suggested on your forum and at first when I went back into the essex info site it seemed to have worked when I clicked on a link that had only produced a black page.  However when I went back to test all the other links I found that the problem was still re-occuring.  This is really weird as the site and my connections to it which I sometimes make by directly accessing the site and sometime via a link from our QRRA blog have always worked perfectly with no problems up to now.  I downloaded adobe 10.1 on 8 March 2011.
    I contacted essexinfo separately but they said everything seemed to be OK at their end working from within the system.
    If you can help I would appreciate it.
    Pat

  • Every time I click on something in GarageBand and error message pops up that says "Error code 25974 was returned by the Audio driver." How do I fix this problem?

    Every time I click on something in GarageBand and error message pops up that says "Error code 25974 was returned by the Audio driver." How do I fix this problem?

    Every time I click on something in GarageBand and error message pops up that says "Error code 25974 was returned by the Audio driver." How do I fix this problem?

  • How can I fix errors installing CS5.5 in Windows 8?

    I have had to wait to install CS5.5 64-Bit on a portable until I had a 64-bit system, but unfortunately CS installer has issues with Windows8 on my new laptop and I got a boat load of non-fatal errors asking for a new install that I don't think will make a difference. I have not been able to find a fix yet, but does anyone know how to deal with the compatability problems I suspect are the culprate?
    Here are the installer errors for CS 5.5:
    Thanks in advance,
    Garret Moore
    Exit Code: 6
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 5 error(s), 75 warning(s)
    WARNING: DW066: OS requirements not met for {0D96CFE6-376D-44B8-808A-16F3BEB73263}
    WARNING: DW066: OS requirements not met for {7202D4A7-F7E6-4e7a-B77D-7B1C4E8B5CA6}
    WARNING: DW066: OS requirements not met for {43A1C48E-3E50-410e-951C-E17A66BBF824}
    WARNING: DW066: OS requirements not met for {8F366029-8F3C-4400-BB65-7BFD1A58F200}
    WARNING: DW066: OS requirements not met for {B55FDCCB-8A45-4943-8D90-585C3490A032}
    WARNING: DW066: OS requirements not met for {4603E0C5-6880-4A4F-BCF8-DF1F6AE0E317}
    WARNING: DW066: OS requirements not met for {EB186BF2-0A84-40A2-B794-0326D3DF9973}
    WARNING: DW066: OS requirements not met for {3450d4c5-a82b-4428-a512-842ee1555a14}
    WARNING: DW066: OS requirements not met for {0669F23C-1B69-41B4-A3ED-4F54A5986D66}
    WARNING: DW066: OS requirements not met for {C1302004-7A3C-467A-80AC-4D0C9F6982C1}
    WARNING: DW066: OS requirements not met for {7CAD45EF-24AD-4281-9236-7F8DDB0B9538}
    WARNING: DW066: OS requirements not met for {61D7BE95-B5C3-4257-A773-64596D72E848}
    WARNING: DW066: OS requirements not met for {C2F8BD34-1692-40F9-BA1B-1CFB2B5FED3A}
    WARNING: DW066: OS requirements not met for {F194231A-13B9-45B9-9699-1B9AC6500263}
    WARNING: DW066: OS requirements not met for {7CF76BDA-73EA-4C46-A59D-FC3142D83E65}
    WARNING: DW066: OS requirements not met for {B0D32525-8AFA-43C4-B84D-AB2A844D5EAD}
    WARNING: DW066: OS requirements not met for {0A186736-9C62-48B2-B1DF-8A9C5CF7C997}
    WARNING: DW066: OS requirements not met for {CC35904A-0197-4F06-BD70-9CE3DB24DBFD}
    WARNING: DW066: OS requirements not met for {4B51E596-6BB0-4244-9AB9-344AD5FA6726}
    WARNING: DW066: OS requirements not met for {CCB778B5-25B8-4E57-9F20-72B11B443EF9}
    WARNING: DW066: OS requirements not met for {A92DAC1E-9F7C-46A3-BD06-8E629A5E1D07}
    WARNING: DW066: OS requirements not met for {01CABE2B-CE62-4924-8F8F-D9EF7491B23B}
    WARNING: DW066: OS requirements not met for {D0C50427-0E90-4821-91F3-D9476235901F}
    WARNING: DW066: OS requirements not met for {F3AEA2B8-DC79-470F-9D16-A4E9CF2F8810}
    WARNING: DW066: OS requirements not met for {277DDEAC-D86F-404B-BC5F-AC5B3E073671}
    WARNING: DW066: OS requirements not met for {C25C56B5-DF4B-4D25-B25F-9E7953648016}
    WARNING: DW066: OS requirements not met for {85A65551-7D55-4AB5-83EB-2B352A0DDD08}
    WARNING: DW066: OS requirements not met for {3A95850D-2A0E-48FC-95C0-3F27B95DA7EC}
    WARNING: DW066: OS requirements not met for {6BC81374-1E33-4495-93E2-DD2B10D358EE}
    WARNING: DW066: OS requirements not met for {606A0AC5-5F90-4379-81AE-11B44707E094}
    WARNING: DW066: OS requirements not met for {3EE734CB-F7AD-4691-9712-066E9FEC3E62}
    WARNING: DW065: Display requirements not met for {D5B1535A-FDFC-4B40-B2E2-21DA83D9CB57}
    WARNING: DW066: OS requirements not met for {D5B1535A-FDFC-4B40-B2E2-21DA83D9CB57}
    WARNING: DW065: Display requirements not met for {AD60EB24-4CEE-4CA0-A6AA-526EAF41F2DB}
    WARNING: DW066: OS requirements not met for {AD60EB24-4CEE-4CA0-A6AA-526EAF41F2DB}
    WARNING: DW065: Display requirements not met for {F3E41C2A-3A29-476D-9685-3F8055AF696A}
    WARNING: DW066: OS requirements not met for {F3E41C2A-3A29-476D-9685-3F8055AF696A}
    WARNING: DW065: Display requirements not met for {5D2A85AB-7391-4EAC-AA61-D5D9C09E4F17}
    WARNING: DW066: OS requirements not met for {5D2A85AB-7391-4EAC-AA61-D5D9C09E4F17}
    WARNING: DW065: Display requirements not met for {3D51982E-45C6-4B4B-9362-B356E1610821}
    WARNING: DW066: OS requirements not met for {3D51982E-45C6-4B4B-9362-B356E1610821}
    WARNING: DW065: Display requirements not met for {273F6D81-E280-4B31-90E7-8B337DB641CF}
    WARNING: DW066: OS requirements not met for {273F6D81-E280-4B31-90E7-8B337DB641CF}
    WARNING: DW065: Display requirements not met for {BF093B6B-F94F-4D77-99C9-4C0F6B2F44B6}
    WARNING: DW066: OS requirements not met for {BF093B6B-F94F-4D77-99C9-4C0F6B2F44B6}
    WARNING: DW065: Display requirements not met for {23767F5D-A80C-4264-B8EA-ED4085FC332A}
    WARNING: DW066: OS requirements not met for {23767F5D-A80C-4264-B8EA-ED4085FC332A}
    WARNING: DW065: Display requirements not met for {DDBDE7B0-6FC4-40B1-B673-66EEE8CB60CF}
    WARNING: DW066: OS requirements not met for {DDBDE7B0-6FC4-40B1-B673-66EEE8CB60CF}
    WARNING: DW065: Display requirements not met for {C0329E33-DEB4-48D9-B7B6-19493A6F062E}
    WARNING: DW066: OS requirements not met for {C0329E33-DEB4-48D9-B7B6-19493A6F062E}
    WARNING: DW065: Display requirements not met for {C61B093E-259E-45D8-B9B6-24630A700398}
    WARNING: DW066: OS requirements not met for {C61B093E-259E-45D8-B9B6-24630A700398}
    WARNING: DW065: Display requirements not met for {08EF22BC-43B2-4B4E-BA12-52B18F418F38}
    WARNING: DW066: OS requirements not met for {08EF22BC-43B2-4B4E-BA12-52B18F418F38}
    WARNING: DW065: Display requirements not met for {EDE888ED-3BD7-4D8C-AB35-7E4C661A94D9}
    WARNING: DW066: OS requirements not met for {EDE888ED-3BD7-4D8C-AB35-7E4C661A94D9}
    WARNING: DW065: Display requirements not met for {10355145-8A4C-47F3-994B-B9B81B4DABF5}
    WARNING: DW066: OS requirements not met for {10355145-8A4C-47F3-994B-B9B81B4DABF5}
    WARNING: DW065: Display requirements not met for {F9F276DA-9EC6-492C-AF58-F27C5EC19D66}
    WARNING: DW066: OS requirements not met for {F9F276DA-9EC6-492C-AF58-F27C5EC19D66}
    WARNING: DW065: Display requirements not met for {D97AF04B-B70A-4862-BC25-31E6D9C4A529}
    WARNING: DW066: OS requirements not met for {D97AF04B-B70A-4862-BC25-31E6D9C4A529}
    WARNING: DW065: Display requirements not met for {2EA9B52E-8613-41A0-9EEF-FF54AD4CC810}
    WARNING: DW066: OS requirements not met for {2EA9B52E-8613-41A0-9EEF-FF54AD4CC810}
    WARNING: DW065: Display requirements not met for {970C9F3A-39C5-480B-BE51-7C70AB9F84DB}
    WARNING: DW066: OS requirements not met for {970C9F3A-39C5-480B-BE51-7C70AB9F84DB}
    WARNING: DW065: Display requirements not met for {E348E466-429A-4FB0-AFCF-8306C16BBFF1}
    WARNING: DW066: OS requirements not met for {E348E466-429A-4FB0-AFCF-8306C16BBFF1}
    WARNING: DW065: Display requirements not met for {EFB5A1C3-ECCA-4D8A-B598-81D21DE25C34}
    WARNING: DW066: OS requirements not met for {EFB5A1C3-ECCA-4D8A-B598-81D21DE25C34}
    WARNING: DW065: Display requirements not met for {FE35B66A-C8F1-4D62-B823-C2EE2C7DA702}
    WARNING: DW066: OS requirements not met for {FE35B66A-C8F1-4D62-B823-C2EE2C7DA702}
    ----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------
    WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)
    ----------- Payload: {2EE4F060-CEE6-4002-AA8B-91B791541767} Pixel Bender Toolkit 2.6.0.0 -----------
    WARNING: DF035: CreateAlias:Icon file does not exist at C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\windows\pb_app.icofile:\\\C:\PIXELB~1\source\winwood\Staging    0X1.3E32C4P1012rea\windows\pb_app.ico42178f80493091e8e552c84a2897e9da68fce32_32_f80493091 e8e552c84a2897e9da68fce for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Production Premium CS5.5\Adobe Pixel Bender Toolkit 2.6.lnk with target C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\Pixel Bender Toolkit.exe(Seq 89)
    ----------- Payload: {7202D4A7-F7E6-4e7a-B77D-7B1C4E8B5CA6} Adobe Flash Player 10 ActiveX 10.0.0.0 -----
    ERROR: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\Garret\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi
    ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
    MSI Error message: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\Garret\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi
    ----------- Payload: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} Adobe Flash CS5.5 11.5.0.0 -----------
    ERROR: DR012: Setting Registry Value Failed. Error 5 Access is denied.(Seq 154)
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Adobe Flash Player 10 ActiveX: Install failed

    You may be facing a problem with either your Windows Installer Service or other components of your operating system.  Please see Error "1721 [or 1722]: There is a problem with this...package" when installing | CS4 | Windows - http://helpx.adobe.com/creative-suite/kb/error-1721-or-1722-problem.html for details on how to correct this error.  Please feel free to respond to this thread if you have any questions about the steps listed within the document.

  • IOS updates - I keep getting the following message when I try to update my iPad2 - unable to install update, an error occurred installing IOS 8.1.2.  How can I fix this?

    IOS error messagge - I keep getting the following message when I try to update my iPad2 - unable to install update, an error occurred installing IOS 8.1.2.  How can I fix this?

    Which way are you trying to update? WiFi or iTunes? In either case, I would try restarting/rebooting all devices and then try again.
    IF you are using iTunes, eject your iPad, quit iTunes, reboot your computer and reset your iPad by holding down on the sleep and home buttons until the Apple logo appears on the screen. After the iPad starts up, connect to iTunes and try again. You may also want to disable your firewall and antivirus software when you try to update using iTunes. Sometimes those will interfere with the download.
    If you are using WiFi, reset the iPad as described above and try again.
    If WiFi updating will not work, try using iTunes, if iTunes will not work, try using WiFi.

  • Hi everyone.. I have windows 7 (32 bit operating system), and have tried installing the latest version of Itunes, but my PC keeps saying windows 7 error (126) ? I have no idea on how to fix this??

    hi everyone.. I have windows 7 (32 bit operating system), and have tried installing the latest version of Itunes, but my PC keeps saying windows 7 error (126) ? I have no idea on how to fix this??
    Please could someone help???
    And it also mentions mediatoolbox dll. is missing?? haha i have no idea what that means??? please help...
    Thanks alot! I really appreciate your help..

    Try the following user tip:
    Troubleshooting issues with iTunes for Windows updates

  • How do I fix error cannot connect to Itunes store, How do I fix error cannot connect to Itunes store

    How do I fix error cannot connect to Itunes store, How do I fix error cannot

    Refer to this article:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368

  • How do I fix error message "This document contains a link to an asset being upsampled. You should resize it smaller or right-mouse click on the asset in the Assets panel to see additional options." Which asset is it?

    I ab in Muse. How do I fix error message, This document contains a link to an asset being upsampled. You should resize it smaller or right-mouse click on the asset in the Assets panel to see additional options.

    You should ask in Help with using Adobe Muse CC
    This Cloud forum is not about using individual programs
    This Cloud forum is about the Cloud as a delivery & install process
    If you will start at the Forums Index https://forums.adobe.com/welcome
    You will be able to select a forum for the specific Adobe product(s) you use
    Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll

  • TS3694 how fix error 3194 on my itunes when i try to restore my ipod touch 4g

    how to fix error 3194 on my itunes

    The following provides instructions for resolving those errors.
    iTunes: Specific update-and-restore error messages and advanced troubleshooting

  • Downloaded Reader XI and started to recieve error 40000015, found the fourm with the patch to the registery fix, now it tells me unable to connect to the server. To many bugs with the reader, how do reinstall an older version?

    downloaded Reader XI and started to recieve error 40000015, found the fourm with the patch to the registery fix, now it tells me unable to connect to the server. To many bugs with the reader, how do reinstall an older version?
    I click on the launcher and nothing happens, 15 min later it will tell cant connect to the server.
    My computer is a windows 8.1; 64 bit operating system. I am stationed in South Korea, but that should not affect the program. Help please.
    John

    Hi johnd83157268,
    Sorry for the inconvenience that has caused to you.
    Could you please let me know what changes have you made in the registry.
    You might need to uninstall Adobe Reader from Control Panel and try install it again from the following link:
    Adobe Reader Install for all versions
    Please ensure that you are logged in as administrator and anti-virus is disabled as that might interrupt installation.
    Try again and then let me know.
    Regards,
    Anubha

  • HT2305 HOW DO I FIX ERROR 43  FOR MY iPOD CLASSIC ?

    HOW DO I FIX ERROR 43  FOR MY iPOD CLASSIC ?

    Error 9
    This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if the device is manually disconnected during the restore process. This issue can be resolved by performing USB troubleshooting, using a different USB dock-connector cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.

Maybe you are looking for

  • Analog to digital converter advice

    Anyone have any thoughts or tips on using this analog to digital converter with a VCR and CS6? Has anyone used one of these before? http://www.grassvalley.com/products/advc55 Thanks.

  • Arrow Key issue Mac Pro 15 inch

    I own Mac Pro 15 inch running with Lion OS, for some days it stop responding to Arrow keys. However arrow key are working upto certain extent with the combination of command and control keys.How I can get this issue fixed?

  • How to dowNload whatsapp on iPhone 3G

    How do I download whatsapp on my apple iPhone 3G .. While downloading it says requires min iOS 4.3 But thanks to apple 3G cannot be upgraded to 4.3 What shud be done???

  • I am a novice!multimedia audio controller

    The Windows media player is listing some of my songs in pairs.  When I delete one of the songs, a red 'X' appears and that song will not play. Do I need to update a driver?  Please use easy-to-understand help as I am a novice! HP notebook pavilion m6

  • Having trouble installing updates lost the discs to restore my mac

    trying to restore my mac to brand new but lost discs