Error 30702 App World

Hello,
I have a BB 98210, and I am encountering an error everytime I want to downloads or upgrade any application on my app world. it states "There is an issue with the current session. Please login to continue. (Error Id: 30702)" i. Please help.
Thank you.

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB28212 "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

Error - Blackberry App World Is Not Working

Hello plz I really need an urgent help please. For weeks now my blackberry app world is not opening. It's giving me this message. ( an error has occurred and blackberry world will be close. Try waiting few minutes and reopen blackberry world) please what can I do so I can open my BlackBerry world again. Plz help me. Am using a Z10 and u can't delete it and reinstall it

Although this is an old thread, I encountered this error message a couple of days ago on both my old Q10 and new Classic. After I verified that the BlackBerry World website was not down, I searched for a solution.
The BB tech rep told me to turn off the WiFi and try to connect over the data connection. It worked. Then she told me to turn off Data Services and try to connect over WiFi. It worked.
After fits and starts, the solution was simple: Turn off and WiFi and turn it back on again.
I hope this helps others.

App World Inaccessible - Error Message "App World has been blocked"

Dear All,
I recently purchased a Sprint-branded Blackberry Curve 9350 (in excellent condition) off of Amazon, and all of the phone is entirely functional, except that every time I try to access the Blackberry App World I receive a pop-up message reading "App World has been blocked".
Initially, when I switched my pre-existing Sprint line to my new Curve, the phone was entirely wiped and reset. I began using the various functions and only a few days later realized that I cannot access App World. I spoke to several Sprint representatives and over the course of a few days took the following steps, all without any success:
De-installed and reinstalled App World
Did a Batt-pull with the phone on, de-installed and reinstalled App World, and did another Batt-pull
Hooked connected the phone to my laptop and de-installed App World via Blackberry Desktop Manager
As I purchased the phone over Amazon, I don't believe warranty protection applies. However, it seem incongruous that all of the other applications and functionality of the phone work, with the sole exception of App World.
Could someone please suggest steps to remedy the problem and make App World accessible?
Also, could someone please advise whether I can bypass the App World app and install Blackberry apps onto the Curve directly via Blackberry Desktop Manager and, if so, what the steps to do that are?
Many thanks in advance,
Colby
Solved!
Go to Solution.

Hello,
From that description, I suspect a latent IT Policy is on your BB that is blocking AW. Normally, the error message would say more than what you reported, and that would be more indicative...but this is my guess from what you provided.
To cleanse it, you actually have several things you need to do...starting with checking to see if this is indeed the case:
KB30076 How to check for an IT Policy on a BlackBerry smartphone
Sadly, there also are also rare situations with "stealth" IT Policies that exist, but do not actually display as such via the above. Again, the complete error message may have provided a better hint about this issue.
Nevertheless, I believe you need to conduct certain steps anyway, especially given your method of procurement. Refer:
KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone
While it sounds as if someone did or had you do much of this, I think you need to review it to be sure. Further, none of those WIPE methods would actually have removed an IT Policy from the BB. Rather, you need to perform the ResetToFactory process, which I recommend you do instead of (or in addition to) the WIPE that the KB recommends:
KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software
In addition, you need to be careful if you've already placed data onto the BB that you need to retain. You can backup/restore your device before/after these WIPEs, but you need to be careful when you restore...do not do a full restore, or you will simply put the offending IT Policy back on board. Rather, do a selective restore of only the databases you require, and being 100% sure to avoid any databases that have anything at all to do with IT Policy:
KB03974 BlackBerry smartphone database list
Lastly...given this situation, it is entirely possible that there are further challenges with this specific BB. For example, if the BIS account is locked due to the BB being previously reported as lost or stolen, there will be nothing you can do about that, and you will never be able to have full services. But Orange certainly should be able to tell you if this is the case.
cbhjenkins wrote:
Also, could someone please advise whether I can bypass the App World app and install Blackberry apps onto the Curve directly via Blackberry Desktop Manager and, if so, what the steps to do that are?
These methods exist:
KB14473 How to install an application on a BlackBerry smartphone using the BlackBerry Desktop Software
KB04670 Install a third-party application with the Application Loader
KB28715 How to Install applications from BlackBerry App World using a computer system
However, there is no way to know if the IT Policy will also block these methods.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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HELP!!!! Error 80003 App World Blackberry Curve 8520

Hi,
I have been getting the error message for the past 2 months. I've tried the option of setting via the Advanced Options > TCP/IP > APN and ticking the APN box and typing "Internet", and my App World still gives me the same error message, I rebooted my phone after the setting and tried to access the app world, still got an error message, i tried it without rebooting and the results are still the same. What do I do now?
Suga_C

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB29613 The error "BlackBerry Identity installation failed. Please try again later. (80003)" is displayed within BlackBerry App World
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message or code, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Error message App world

Hi there anyone found a solution for app world yet I bought my 8520 January everything was fine until I updated now my app world doesn't work it gives me the error message. If it wasn't for BIS I would not have bought the BB all my friends warned me!

Hi there anyone found a solution for app world yet I bought my 8520 January everything was fine until I updated now my app world doesn't work it gives me the error message. If it wasn't for BIS I would not have bought the BB all my friends warned me!

Identity Error with App World

This Error is very common in South Africa but hopefully someone has come up with an answer now , I got the latest version of BB app world then out of no-where my contacts began deleting themselves, so I wiped everything including operating system and readded a newer version .681 and now I cant log into my appworld without it asking for the identity update .. I press YES and it brings up the Question again asking for the Identity update I press YES again then it shows the error and kicks me out , I have downloaded the older version but now it says "To continue using Appworld you must upgrade" ..
Its hopeless wow ..

What OS are you running? All you said was .681, which is merely the 4th octet, with the first two octets telling you which section of that KB you should be following. The instructions you quoted have only to do with OS 5...
This KB may well also apply:
KB29501 "Error installing BlackBerry Identity, please try again later" when trying to install an update for BlackBerry Identity in BlackBerry App World.
There likely are others as well...you can search the public KBs to find if something exactly matches your circumstances...
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Internal server error on app world first sign in

I got black black berry 8520 version 4.6 I want to download viber and I connect my phone to my PC and then go to app world I created a new account and confirmed it after that I tried to sign in I go do the step one to chose my phone and I finish the first step on the second step I get internal server error what should I do? pls help

Hi faranak
Are you from UK ?
Sorry for pointing but on your profile you have noted that your carrier is Irancell , and if you're from Iran then currently BlackBerry App World is not available in Iran .
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

App World Session has expired - how to login?

I got a notification that an update is available for facebook, so I went to download it. Unfortunately, I am getting an error in App World saying "Your session has expired. Please login to continue." Unfortunately, I can't find anywhere to log in to App World. Any help?

Hi jamincan,
From the home screen, if you go into Settings>BlackBerry ID, do you appear to be signed into your BlackBerry ID?
Thanks.
-CptS
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Pearl 8100 App World

Hello,
Can someone tell me if I can get App world on a pearl 8100? I have downloaded the app on the phone, but I can't find the icon. Also I have tried setting up App World under my Blackberry ID, but it keeps coming up with the following error message
App World Web Plugin Error
An error has occurred communicating with the BlackBerry App World Client. If you have content protection enabled on your device, please disable and try again
The content protection is disabled.
Please help
Thanks

Do you meet all of these AppWorld requirements?
App World Requirements:
You must meet all of the requirements:
1. BlackBerry® Device Software version 4.2 or higher
2. BlackBerry smartphones with trackpads, trackballs or SurePress™ touch screen
3. To use BlackBerry App World, you require a service plan that includes access to the BlackBerry® Browser
4. And you must be in one of the countries which AppWorld supports
http://www.blackberry.com/app_includes/devicesoftware/appworld/appworld_availability_en.html
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3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Cannot install apps in App World

I have recently changed my Blackberry ID email address through a web browser on my PC. The changes updated on both my Torch 9850 and my Playbook. I am able to login to the Blackberry ID website and my email address is confirmed. I can even change my Blackberry ID password from my devices.
When attempting to install an application on the Playbook, I receive the following error:
"Install Error: [0003-0006] There was a problem during installation. Please try again."
On the Torch 9850, I cannot install applications or even open My World. I get the following error:
"Blackberry App World is having trouble connecting to the Blackberry App World server. Verify your network connections and try again."
It has been several days since this started occurring. I stopped by a Verizon corporate store on 2/26 and they seemed to think it was a RIM issue, but they did not seem to know much about Blackberry.
All of the threads I have found point to problems with the Blackberry ID, but mine seems to be fine.
Does anyone have a solution? Thanks.
Solved!
Go to Solution.

Further troubleshooting with RIM support has solved my problem. Here are the steps I took to resolve:
Changed my Blackberry ID email address back to the original address from my Torch. I was then able to fully access App World through the Torch, Playbook, and web browser.
Created a new Blackberry ID with my new email address to confirm no isue with that address. I was able to login through the browser with the new account.
I deleted the new Blackberry ID using the link in the email they sent me.
Changed my Blackberry ID email address to the new email address using my Torch. The change was accepted and propogated to the Playbook.
I now have the new email address associated with my old ID and access from all devices.
Support stated that it should have worked the first time, even from the browser, and they will continue to try to replicate the issue on their end.
If you are experiences similar issues, try executing all changes from the phone.

App World error 30702

When I go into my app world and try to download anything I get the message 'There is an issue with the current session. Please login to continue. error 30702' however I cannot logout to then log back in. I get the same message when I try to enter My World or My Account. I have tried removing the battery. I was able to use it last night to leave a review for bb protect as I had to use it at the weekend to track my phone. I have a Bold 9900 on O2

heey also have the same phone blackberry bold 99OO. I am also getting the same message saying error 307O2 this has been going on for almost a month now accually deleted the app world and just downloaded it back today and tryed again and. it is still doing the same thing? I would like this problem fixed .... please let me know if you get anyinfo about this problem thanks pin : Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.

App world issue error id: 30702

every time i try to launch app world i keep getting this error message
"there is a problem with the current session error id 30702
i have re installed app world but still the same issue keeps happening and i cant use it all all
any help would be very very gratefullty recieved thanks

Hello redwarne23
Welcome to Support Community Forums
To Resolve Your Issue with this error message please follow this Knowledge Base Artilce KB28212 .I hope it will help.
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Error Id: 30702 on my app world

hi guys. can somebody help me. i am encountering an error everytime i make downloads on my app world. it states "There is an issue with the current session. Please login to continue. (Error Id: 30702)" i have already changed my blackberry id username and password but still an error occur in my app world. please help...thank you.

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB28212 "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Login problems with app world. Error ID: 30207

Hello,
Every time I try to access my world or download an app in blackberry app world I get the following error message:
There is an issue with the current session.
Please login to continue.
(Error Id: 30702)
I have tried battery pulls. I have tried restoring earlier backups. I have tried reinstalling app world. I don't know what else to do. I tried calling my service provider but they told me they can't do anything and I should just make a new ID, but I would like to avoid doing that.
Also, when I go to Device->Blackberry ID; I get the following message "Unable to update your BlackBerry ID account information" I don't know what to do about this problem. Someone please help me.

I'm getting a message saying app world is not available in my country (canada).

Need Help with this Error message in App World

hi, i just install the new version of app world. when i try to open my world or my account, i got this error message "THERE IS AN ISSUE WITH THE CURRENT SESSION. PLEASE LOGIN TO CONTINUE. (Error Id: 30702).
when i press Ok..nothing happen at all..anyone please help..i already try install the previous version app world but still the same.

Hello azain
Welcome to the Community
Please check the Article below to help you solve the issue.
"Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account info...
Goodluck and please let us know if it helps you
Ron
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

Error 30702 App World

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