Error -3231 updating Itunes Match

I I keep getting an unknown error (-3231) from iTunes. Does anyone know what this is? I tried all suggestion and nothing worked.

It appears Apple is having server problems. Check out these current threads of people reporting same issue:
https://discussions.apple.com/thread/6355061?tstart=0
and also this one:
https://discussions.apple.com/thread/6352047?tstart=0
The problem we have is that Apple has been completely silent on the issue and won’t admit or publicly say there is an issue. Those of us who have called tech support, get the usual steps to perform and then when that doesn’t work, the agent says something like “let me check with my coworkers if there are any known issues”.
Best we can all do is to keep reporting it to tech support / feedback until they take it seriously.

Similar Messages

Error when updating itunes match

cant complete your itunes store request. the itunes store is temporarily unavailable. please try again later.

I'm having the same problem. Looks like iTunes Match is broken. It works on my iPhone, but not on either of my PCs. I'm not sure when the problem started but I noticed it this evening. Can't have been more than a day or 2 since I last updated Match and it worked fine. I should also add that iTunes itself is acting wonky, Sync doesn't work right, etc. I'm sure it's all related and is a glitch in the Apple servers. Happens every time there's a major release of iTunes. I do wish they'd spend more time testing before they release a buggy upgrade, but alas, it never seems to be done that way.
iOS 8.1 on a 5 (no bloody C or S), iTunes 12.0.1 on a PC running Windows 7 latest version. Problem also occurs on a PC laptop running Windows 8.1.

Error 4010 on iTunes Match

Keep getting error 4010 while thrying to update iTunes Match on my Windows pc.
How do I get round this? and how do I email Apple support?

Hey Indy69,
If you are having an issue with getting an iTunes Match error 4010 when using iTunes on your Windows computer, I would suggest that you troubleshoot using the steps in this article -
Can't connect to the iTunes Store - Apple Support
Start in the section titled Troubleshoot issues in Windows.
Thanks for using Apple Support Communities.
Happy computing,
Brett L

HT5085 how do i update itunes match if it is grayed out on the menu bar? why can i not select it?

My iTunes Match is giving the cloud with the exclaimation point for majority of my music (all of the songs with this error were purchased through iTunes store) the support page says to go to Store>update iTunes Match - however, this option is grayed out. Why? and how do i fix the issue?

Try this http://support.apple.com/kb/TS1559

Updating iTunes Match

Has anybody encountered a problem updating iTunes Match over the past couple days? I receive error message 4002.

Hi,
Try holding shift key whilst signing out of match. This will clear genius / match cache. Restart itines, sign into iTunes then activate match. You will be asked to add this computer. Select and let process complete.
Jim

I purchased iCould recently, but all my songs don't show up. I updated iTunes Match and turned it on, but they're not there.

I purchased iCould recently, but all my songs don't show up. I updated iTunes Match and turned it on, but they're not there.

I still cannot see all the music; some I downloaded and some I purchased. For example, I downloaded two CDs by The Band Perry; one is on iTunes and one isn't. I purchased iTunes Match before I changed computers so I could transfer it all to my new machine without have to load CDs again. I also purchased some songs that are no longer there.
I looked at the article you referenced and have completed all the recommended steps. I have authorized this computer and updated iTunes match. Is there any way to recover the music I downloaded, as well as purchases I made? (I purchased Viva la Vida by Coldplay and it's not on my iTunes. There may be others, but I haven't noticed any others specifically.)
Very frustrated....any help is appreciated

I have an iphone 6 with the most recent iOS. iTunes Match is on. Music app only showing songs purchased on iTunes and no playlists are displayed. Just happened when updating iTunes Match. Solutons?

I have an iPhone 6 with 64 GB of memory. I have iTunes Match turned on my account and on the phone. Suddenly, the Music app is only displaying music purchased directly from iTunes and no playlists are displayed. This occurred after updating iTunes Match on my PC; when new music did not appear, I turned off iTunes Match off/on the PC then did the same on iPhone 6. It looks like iTunes Match is trying to do a full download to the phone but it never completes. Ideas?

Hi Moonage Daydreamer01,
I'm sorry to hear you are having these issues on your iPhone. If you continue to have issues with iTunes Match, you may find the information and troublehshooting steps outlined in the following article helpful:
How to troubleshoot iTunes Match - Apple Support
Regards,
- Brenden

I can't see how to update itunes match.!

I tryed to follow instuctions: go to store in Itunes then to update itunes match. But no such option exists. further more how often is it supposed to update automaticly anyway????

Ok like said before there was no option to update ITM in top bar store menu, just turn on ITM which did nothing!. So I went to store in the iTunes page (on the left)once IT store was open clicked on ITM on the right and I get an ad to sell me ITM (which I already bought) or ad my computer, which I'v done many time before. Periodically the option to update ITM in the top menu disappears.! ? Further more don't you have a sertain number of device you can add for ITM ?????

R5034 Runtime error when updating ITunes help - deleted all iTunes/Apple programs and reinstalled ITunes

R5034 Runtime error when updating ITunes help - deleted all iTunes/Apple programs and reinstalled ITunes
help please ?

solved problems and reinstalled - 4 hours wasted trying to fix iTunes ...
Apple could do better to inform users when updating and upgrading .....

Update itunes match info on the ipad. How?

This is on an iPad (iOS 7.1.2). I use iTunes Match (25,000 song limit account) where all my contents are MP3's from my CD's, either matched, or uploaded. My library is large (24900+ tracks).
The contents of my iTunes Match library are not displaying properly. If I choose "Albums", the listing on the iPad is not sorted alphabetically. This happens when "Group by Album Artist" is on or off.
The display and management of the music contents is correct on my other iOS device (iPhone 5) and in iTunes.
I have turned iTunes Match off and back on on the iPad; deleted all music contents ion the iPad Settings General, Usage; updated iTunes Match in iTunes Store menu. The display of the music contents is still fragmented and not correct on the iPad.
Any idea how to fix this?
Aloke

No, you are not tecnically "streaming" music--althought it appears like that. Basically your iTunes Match makes your library available online. Whichever music you wish to listen to is downloaded to your device for playback. My understanding of Streaming is playback of media file not permanently stored on your local drive or device (i.e. Netflix). So you can't have total access to 25GB of music on a 16GB device, without first deleting some songs on your device and then downloading another set of songs. (Deleting songs on your device does not delete it from iCloud).

Where can I find "Update iTunes Match"?

The Help says to "choose Store>Update iTunes Match". I see no such option. Where should it be?

Are you going to Store at the top of the page when you open iTunes? It should be there, not when you go to iTunes Store in the program itself.

Track info changes revert when updating iTunes Match

I recently subscribed to iTunes Match, and whenever I make changes to tracks listed as "purchased" under "iCloud Status," all the changes revert after I click "update iTunes Match." This is incredibly frustrating, as all my artwork changes, genre changes, artist info changes etc. were all removed with one click. I should note that this does not occur for matched or uploaded tracks. Is this happening to anyone, and if so, how do I fix it?

Hi,
Many thanks for the suggestions - replies as follows:
1) I never have this option checked.
2) This is when sorted by album - it's definitely not connected with my view settings.
3) Cool - I was probably basing this on previous versions when I think think you could see Soundcheck running (if you couldn't I think you could scroll through the displays in the Now Playing window at the top). There was no apparent disk activity after checking either, but I haven't got arounud to checking file modified timestamps. Still don't understand why Soundcheck was disabled after upgrade though...
4) This didn't happen with previous versions of iTunes. Have already scoured the web for help & it sounds like a common problem with this release. I built this PC!
5) DirectX is already running on v9.0c, and I've got the latest drivers for my ATI Radeon 7500 128MB card. I thought it might be DirectX-related as I've been having problems getting Direct3D acceleration enabled. Haven't found any fixes yet relevant to this - have uninstalled all remote control software (including mirror drivers)& made a NetMeeting change which supposedly fixes this but no luck, reinstalled SP2, reinstalled drivers etc. Argh.
Thanks for your help!

When updating itunes match the process restarts without completing uploads

When updating itunes match the process restarts without completing uploads

Hi VassilisPap,
Thanks for using Apple Support Communities.
Songs containing DRM (Digital Rights Management) may not appear, or may appear grayed out in iCloud.
For more information on this, take a look at this article:
iTunes Store: Troubleshooting iTunes Match
http://support.apple.com/kb/ts4054
Best of luck,
Mario

HT204406 I purchased an album from itunes, and put it in a playlist. icloud status lists all the songs as purchased, and when I click on "Update itunes Match", this playlist will not update. There is a cloud to the right of the playlist name.

I purchased an album from the itunes store, and put it in a playlist. icloud status listed all the songs as purchased, instead of the usual "Waiting". When I clicked on "Update itunes Match", everything updated except this playlist. There is a cloud to the right of the playlist name. This has never happened before.
Any ideas?

I deleted the songs from my desktop (iMac), then I used itunes match to reload the songs back on my desktop from my laptop. When they reappeared on my desktop, then I right-clicked on the songs and clicked on the option to add to icloud. This however did not work, and they just duplicated into icloud, but they were "greyed out" and unuseable. I hope I'm explaining myself clearly? In other words, the songs seem to be trying to go into the cloud, but they are greyed out in my library and cannot download. It is as if they are ghosts? My songs do play fine when I transfer them via itunes match, and everything appears normal. They just won't transfer via the cloud. As I said before, every other song in my library always work fine via the could, but only the songs off this one album that I bought from itunes in 07' will not work???

HT3204 Error message : "network connectivity was reset" for trying to update itunes match".

I followed instructions and did the apple diagnostics test. all is great. but still can't connect to store for itunes match update
test results:
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Dell Inc. OptiPlex 740 Enhanced
iTunes 10.6.3.25
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0013A4940C94B410
Current user is an administrator.
The current local date and time is 2012-08-31 13:45:04.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA Quadro NVS 210S
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: b6a928898d4b66af3e0514c8306d304a
iPodService 10.6.3.25 is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {9FFBFD41-4DF8-415F-9A43-38F1968B5161}
Description:    Broadcom NetXtreme 57xx Gigabit Controller - Packet Scheduler Miniport
IP Address:    192.168.80.151
Subnet Mask:    255.255.255.0
Default Gateway:    192.168.80.1
DHCP Enabled:    Yes
DHCP Server:    192.168.80.25
Lease Obtained:    Wed Aug 29 16:31:46 2012
Lease Expires:    Wed Sep 05 16:31:46 2012
DNS Servers:    192.168.80.20
Active Connection:    LAN Connection
Connected:    Yes
Online:        Yes
Using Modem:    No
Using LAN:    Yes
Using Proxy:    No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-08-31 13:30:55.

PS: I also went into Internet Explorer...
Selected Tools, selected Internet options, then selected Advanced Tab
Then I looked for the security section and made sure that SSL 2.0 was selected.
I was still unable to access iTunes Store.

Error -3231 updating Itunes Match

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