Error -37 while backing up and updating
I was trying to backup and update my iPad from 4.3.3 to 5.1, and I get this message: "An error occurred while backing up this iPad (-37). Would you like to continue to update this iPad? Continuing will result in the loss of all contents on this iPad." Can someone help?
There are too many variables involved.
Solving the problem could be as simple as the suggestion by "spencery" above, i.e. turn off temporarily all security software like anti-virus, firewalls, etc.
If you do not feel comfortable with all of this, it might indeed be better that someone assists you.
Similar Messages
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Itunes keeps coming up with Error -43 while backing up to update my iphone...help
I'm trying to update my iphone 4 to iOS 6.1 and it keeps coming up with the message "An error occured while backing up this iphone -43".. it also tells me that if I wish to continue I will lose all content on the phone so I have just been cancelling. I have followed the trouble shooting steps but I still get the same message. Can anyone please help.
ThanksLet's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you? If so, does iTunes launch properly now?
If instead you get an error message during the install, let us know what it says. (Precise text, please.) -
I am trying to update my iPhone to 5.1 and a window comes up saying: "An error occured while backing up this iPhone (-5000). Would you like to continue to update this iPhone? Continuing will result in the loss of all contents on this phone." Any help out there? Thanks.
continue to updatae your phone.
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I am trying to download iOS5 on my iPad and this is the message : "an error occurred while backing up this iPad (-37). Would you like to continue to update this iPad? Continuing will result in the loss of all content on this iPad" Pls advise what is my next step
continue to updatae your phone.
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Trying to update the software on my iphone 4. It stops and says, "An error occurred while backing up this iphone. -43. Would you like to continue? Continuing will result in the loss of content..." What should I do?
The first thing you need to do is (in the left side of iTunes, under devices) right click on your phone, and do a manual back up. As long as that works, this should work for you. After you back it up, go to your phone in iTunes, and do a "Restore". Click the option to restore and update. When it is done with the update, it will ask you if you want to set your phone up as a new phone, or restore from the last back up. Restore it, and after another restart, and a sync, you will have your updated phone without loosing your information.
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to version 5.1.1 and everytime while backing up, around the same spot it says, An error occurred while backing up this ipod. (-43) would you like to continue to update this ipod? Continuing will result in the loss of all data
Try a manual install, as outlined in link below.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
In Memory of Steve Jobs -
I've been trying to upgrade to iOS5 for the past half day. I keep getting:
"An error occurred while backing up this iPhone (-50). Would you like to continue to update this iPhone?
Continuing will result in the loss of all contents on this iPhone."
I think I have been on every forum the Internet has. This means:
-Yes, I have tried restarting my computer
-Yes, I have tried using a different USB port
-Yes, I have tried doing the whole DFU mode thing
-Yes, I have tried freeing up some drive space from both computer & iPhone
-Yes, I have tried removing MobileSync folder from AppData
-Yes, I have tried Airplane mode and Bluetooth Off
-and Yes, I think I have waited long enough....!
Please help.. I'm hopeless. lol.. and no i dont want to lose all content on my iphone
Message was edited by: yazanfromnashvilleThis is the correct steps to solve this problem:
1. Cancel the update (with the backing up error, of course)
2. Do a manual backup
3. Do a manual restore (your password to unlock your backup file is your AppleID password, not your IPhone keypad password)
4. Now Update your phone. This time the backup should work.
5. After it is updated, it will automatically restore, if you choose to restore not to set up a new phone.
And yes, copy all your photos manually. Your backup probabally won't include photos.
If this still doesn't work, try to stop your anti-virus software. -
I don't understand this error. I have gotten it at least seven different times while trying to update to iOS 5.0. Can anyone help me? It asks if I want to continue, but says that if I do all data will be lost.
An error occurred while backing up this iPhone (-402653081). Would you like to continue to update this iPhone?I solved my issue.
She had a ton of photos & videos on her phone. I manually moved those off to the phone and on to the computer.
I went into iTunes preferences/devices and deleted all but one backup of her phone (kept the latest one just incase). Then I did my own backup by right-clicking the phone in iTunes, on the left side.
Then I selected the update, let it fail and proceeded to update it knowing it was going to erase ALL data. Once it was done restoring, and updating to i0S5, I restored from backup successfully.
Everything was there, Aps, Contacts etc.
Hope this helps someone. -
When updating to ios 5 an error occurred while backing up ipad (-402653083)
when updating to ios 5 an error occurred while backing up ipad (-402653083) what shoud i do ?
I have the same problem I have tried to update twice now it starts to backup slowly! and after a short while I get the same error message 402653083 I have tried cancelling it and tried saying proceed with a view to reinstalling from my back up but both times it failed to do anything
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IOS5 update: Error occurred while backing up -5000
iPhone 4, attempted update v 4.3.5 to v 5
Windows 7 pro
Get the error "An error occurred while backing up this iPhone (-5000). Would you like to continue to update this iPhone? Continuing will result in the loss of all contents on this iPhone." Continue Cancel.
I hit cancel.
Did iTunes > Edit > Preferences > devices > deleted previous backup (as was suggested in a post) - no change
did computer reboot, - no change
restart iPhone - no change
Suggestions?I have diabled MSSE. I have turned off CELLULAR DATA. I am still getting the same error message :
“Anerror occurred while backing up this iPhone (-5000)” “Continuing will result inthe loss of all contents on this iPhone” "
My iPhone is a 3Gs. iTunes is 10 .5 .1 . 42.
I'd love to update my iPhone and then my iPad to iOS5.
Any suggestions ?
Thanks. -
An error occurred while backing up this iPad (-43) iOS5 update
While updating to iOS5 the process stops and error message "An error occurred while backing up this iPad (-43), would you like to continue to update this iPad? Continuing will result in the loss of all contents on this iPad"
If i select no and manualy do a backup and sync it works fine ... so a back up is there. Its the new update/ itunes process that is failing???
Anyone else having this problem?So you used your own manual back up after updating , and that worked?
Im a bit gun shy to try as i dont want to lose my data -
I keep getting the following message when trying to update my iPhone: An error occurred while backing up this iPhone (-402636798) Help
You can not create an iCloud account on a PC, you may create one on an iPad, iPhone or a Mac
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I received this error message while trying to update my iPad2 to iOS 5. "An error occurred while backing up the iPad (-5000). Would you like to continuet o update this iPad? Continuing will result in the loss of all contents on this iPad." I clicked Cancel. What do I do now???
continue to updatae your phone.
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an error occured while trying to update i tunes version 500...it read an error occured while backing up the ipad (-5000)would you like to continue..to contunue will result in loss of all contents on ipad...i don't want that to happen....my first time doing any of this....
am i replying to myself.......this is confusing.....where is my answer?
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An error occurred while backing up the user's home folder
I have a user account that I'm trying to remove from a computer. I have updated to 10.5.2, and restarted a number of times and repaired permissions. There were 3 accounts on the machine I'm trying to remove, and the first 2 deleted just fine. However, this last one, the most important one, will not delete and save to a dmg file.
The error message is "an error occurred while backing up the user's home folder" shortly after beginning the process.
log file shows:
/08 12:52:49 AM authexec[266] executing /System/Library/PrivateFrameworks/DiskImages.framework/Resources/diskimages-hel per
2/28/08 12:53:13 AM [0x0-0xe00e].com.apple.systempreferences[197] 2008-02-28 00:53:13.213 writeconfig[209:10b] DILDiskImageCreate: internal error - missing kDIHLCreateImageComponentsKey in return dictionary
2/28/08 12:53:13 AM [0x0-0xe00e].com.apple.systempreferences[197] 2008-02-28 00:53:13.230 writeconfig[209:10b] DIHLDiskImageCreate failed: 999 (options:{
2/28/08 12:53:13 AM [0x0-0xe00e].com.apple.systempreferences[197] "create-content-spec" = {
2/28/08 12:53:13 AM [0x0-0xe00e].com.apple.systempreferences[197] "iff-spec" = {
2/28/08 12:53:13 AM [0x0-0xe00e].com.apple.systempreferences[197] "any-owners" = 1;
2/28/08 12:53:13 AM [0x0-0xe00e].com.apple.systempreferences[197] "copy-uid" = 501;
2/28/08 12:53:13 AM [0x0-0xe00e].com.apple.systempreferences[197] "no-cross-dev-nodes" = 1;
2/28/08 12:53:13 AM [0x0-0xe00e].com.apple.systempreferences[197] scrub = 1;
2/28/08 12:53:13 AM [0x0-0xe00e].com.apple.systempreferences[197] "skip-unreadable" = 1;
2/28/08 12:53:13 AM [0x0-0xe00e].com.apple.systempreferences[197] url = file://localhost/Users/woneal/;
2/28/08 12:53:13 AM [0x0-0xe00e].com.apple.systempreferences[197] };
2/28/08 12:53:13 AM [0x0-0xe00e].com.apple.systempreferences[197] "nbi-spec" = {
2/28/08 12:53:13 AM [0x0-0xe00e].com.apple.systempreferences[197] filesystem = "HFS+";
2/28/08 12:53:13 AM [0x0-0xe00e].com.apple.systempreferences[197] layout = SPUD;
2/28/08 12:53:13 AM [0x0-0xe00e].com.apple.systempreferences[197] };
2/28/08 12:53:13 AM [0x0-0xe00e].com.apple.systempreferences[197] };
2/28/08 12:53:13 AM [0x0-0xe00e].com.apple.systempreferences[197] "create-target-spec" = {
2/28/08 12:53:13 AM [0x0-0xe00e].com.apple.systempreferences[197] "image-type" = UDIF;
2/28/08 12:53:13 AM [0x0-0xe00e].com.apple.systempreferences[197] overwrite = 1;
2/28/08 12:53:13 AM [0x0-0xe00e].com.apple.systempreferences[197] url = file://localhost/Users/Deleted%20Users/woneal.dmg;
2/28/08 12:53:13 AM [0x0-0xe00e].com.apple.systempreferences[197] };
2/28/08 12:53:13 AM [0x0-0xe00e].com.apple.systempreferences[197] "suppress-uiagent" = 1;
2/28/08 12:53:13 AM [0x0-0xe00e].com.apple.systempreferences[197] })
any ideas?This is the correct steps to solve this problem:
1. Cancel the update (with the backing up error, of course)
2. Do a manual backup
3. Do a manual restore (your password to unlock your backup file is your AppleID password, not your IPhone keypad password)
4. Now Update your phone. This time the backup should work.
5. After it is updated, it will automatically restore, if you choose to restore not to set up a new phone.
And yes, copy all your photos manually. Your backup probabally won't include photos.
If this still doesn't work, try to stop your anti-virus software.
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