Error 388 on my Officejet 8500a Plus printer

My paper feeder will only work intermittently on my officejet 8500a plus. It prints an error message 388* This error occurs when I'm trying to fax. What can I do to resolve this problem.

This error refers to error in connection line: Refer to below for more explanation.
Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395
Definition
There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.
Solution
Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=uk&docname=buu02549#Error247
Hope this helps.
I work for HP.

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Officejet 8500A Plus prints purple and brown instead of red and orange

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Welcome to the forums GuidoB!
I read about the issues you have been having with your printheads and would like to help. I would suggest for you to troubleshoot by using the steps in the guide below. I hope this helps!
Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Happy Monday
R a i n b o w 7000I work on behalf of HP
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8500A Plus prints two sided. Each side prints to edge so neither will align with each other

What setting could I be overlooking?
I have a 8500A Plus with the Two-sided Printing Accessory installed. I'm using it as a wireless printer from a Macbook Pro, using ADOBE Acrobat 9, both 100% and fit to page have an alignment issue.
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Hi @Psyclist,
Welcome to the HP Forums!
I see that your paper is getting stuck in you ADF when using the Duplex Scanning Mode, on your HP Officejet 8500A Plus printer. I am happy to help!
The best guide, I was able to find during my searching, is this guide, When Using the Automatic Document Feeder, an 'Original Jam: Clear jam, and then press OK' Message Di....
I would try following that through, and please let me know what happens!
RnRMusicMan
I work on behalf of HP
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I have an Officejet 8500a Plus, but he can't find my Linksys Router

I just bought an Officejet 8500a Plus printer,
It can't find my Linksys router (WPA), all the other networks in this area are visible except our Linksys Router, with WPA security.
Tried to configure it with the software, connect the printer with USB, and tried to connect the linksys router, it say's: You're out of range of your wifi acces point(something like that)
HELP?
This question was solved.
View Solution.

Here are a few tips:
1. Make sure 802.11g is present. Other wireless modes (like 802.11n) are OK, but g must be present.
2. Broadcast your SSID and do not use MAC filtering.
3. Make sure your router has the latest firmware.
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I am employed by HP

How do I print panoramic photos on an HP Officejet Pro 8500A Plus printer?

How do I print panoramic photos on an HP Officejet Pro 8500A Plus printer?

Thank you for this link! Actually I installed a brand new Windows 8 system in January 2014 and then bought the HP Officejet Pro 8600 Plus printer a few days later. To install this printer I did not use the CD that came with it but already used this link. Just to be sure that I have the latest version I again reinstalled the driver. The result is definitive: You cannot print common photo paper sizes like 4x6, 5x7, 8x10, etc. via a PC using photo SW like HP Photo Creations, MS Gallery, Windows Photo Viewer or any other SW on a HP Officejet Pro 8600 Plus. The reason is most likely that HP marketing decided that an Officejet should not be smart enough for photos, after all the company sells also Photosmarts. Because you cannot create your own formats you are limited by the driver to what is typically available in an office, in this case: A4, Letter, legal, Statement, Executive, A4, A5, A6, B54 (JIS), Envelopes #10-DL-C5-C6-A2-Monarch, Japanese Postcard, Japanese Envelope Chou #3-#4, L, 2L, O**bleep**u hagaki, Index Card Letter-A4, Edge-to-Edge Letter-A4, Env. Japanese No 3-No 4 and that's it, not more. Thank you anyway for trying to help me but in this case only the SW developers in HP can help.It would be great to be able to print from time to time a 4x6 photo on this printer like I would do.Copying photos on a USB stick or on a SD card first and then use this way to print on the printer is too cumbersome for me.

I have an Officejet 8500A Plus. Can I print on fabric?

I have an Officejet 8500A Plus. Can I print on fabric?

Hi,
Not listed in Media supported - You can print on transparencies the iron them on fabric.
Regards.
BH
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How to upload photos from memory card to computer on new Officejet 8500A Plus?

I recently replaced an older HP psc 2410 photosmart printer with a new Officejet Pro 8500A Plus printer. The installation went fine without error messages, and it prints, scans and copies just fine. When I insert a memory card into the slot, the printer itself recognizes the files and displays them on the LCD screen and offers to print them. BUT ... what I want to do is upload the files to my PC (running Windows XP), and I can't figure out how to do it! There is no HP program that pops up and offers to transfer the photos like with my old printer. I was also expecting to see the card slots shown as a removeable drive like I did with my old printer, but I don't see them. Also, my Photoshop Elements program doesn't recognize the card slots either.
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This question was solved.
View Solution.

Hi,
If your printer is connected thru network or wireless network, you have to access it thru the IP address.
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You'll see the memory card slot there.
You can do a "map network drive" to it if you want your printer card slot to be listed there permanently.
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(Although I am employed by HP, I am speaking for myself and not for HP)

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This sounds quite promissing. Will test as soon as I get back into town. If this works, we really need to put this out on the net, as apparently I am not alone in experiencing this type fo problem. I have seen all kind of different replies, but this seems to be the most logical.
I must say that it is somewhat frustrating that the new diagnostic tool that is supposed to identify and fix the problem, did not do this automatically, as programatically it does not seem like a major task to identify an outdated installation, uninstall it, and install a more updated version.
Thanks for your reply, and I will report back on the results.
best regards, and thanks for the quick reply!
jabzi wrote:
Hello TainoTechy,
You'll have to uninstall the instances of the Officejet pro 8500 from Control Panel
just start typing Control Panel , which should open up the control panel window.
Click on Uninstall a Program , which is under "Programs" .
Locate for HP Officejet Pro 8500a " entries and uninstall them.
After all the programs related to HP Officejet Pro 8500a " are uninstall , you may restart the PC.
Download and install the software for the same by using the below link ...
Officejet 8500 software for Win 8
Regards,
Jabzi
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I work for HP

My Hp 8500a plus printer keeps saying it is offline and will not print. Was printing now stopped.

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Did you return your printer or were you able to fix the issue. I just purchased this printer and it worked fine for two days, then suddenly began printer various parts of page 1 onto two or three pieces of paper.

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Hi,
Please search for article # c01641815 on Hp.com (just type the article number on the search field or use the complete term below.
HP Officejet 6500 (E709a) and 6500 Wireless (E709n and E709q) All-in-One Printers - Printout Is Blank or Has Very Little Ink (c01641815)
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Although I work for HP, I am speaking for myself and not for HP.
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HP Officejet Pro 8500A Plus printing issues

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Error 388 on my Officejet 8500a Plus printer

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