Error 4000 burning CDs with iTunes 7.1

iTunes checks the disc, then burns 3-4 songs, then cancels the CD burn wasting yet another disc. Also, I cannot backup my purchased songs with the backup feature. I get the same error 4000 when attempting to make a backup disc. These problems only began after installing iTunes 7.0. How can these problems be fixed? TIA.
BTW, other CD/DVD burning applications continue to function fine.
Here are the iTunes 7.1 diagnostics results:
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Compaq Presario 061 DQ181A-ABA S6500NX NA410
iTunes 7.1.0.59
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
LowerFilters: PxHelp20 (2.0.0.0), AFS2K (3.1.21.0),
UpperFilters: pwd_2k (7.0.0.162), GEARAspiWDM (2.0.6.1),
Current user is an administrator.
Video Display Information:
VIA/S3G UniChrome IGP
Connected Device Information:
DiskDrive, ST3160021A
Could not get bus type for CD, 50. Problem with installation of drive in Windows.
, Bus Address [0,0]
CDROM, HP DVD Writer 300c, Bus Type ATA, Bus Address [0,0]
CDROM, SAMSUNG CD-ROM SC-148C, Bus Type ATA, Bus Address [1,0]
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
E: HP DVD Writer 300c, Rev 9h04
Audio CD in drive.
Found 14 songs on CD, playing time 56:11 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:26:34
Track 3, start time 07:49:60
Track 4, start time 12:18:51
Track 5, start time 16:56:41
Track 6, start time 19:33:10
Track 7, start time 24:03:41
Track 8, start time 28:36:25
Track 9, start time 32:52:61
Track 10, start time 36:26:19
Track 11, start time 40:53:66
Track 12, start time 44:55:32
Track 13, start time 49:39:37
Track 14, start time 53:09:12
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 8 12 16.
The drive CDRW speeds are: 8 12 16 0.
The drive DVDR speeds are: 8.
The drive DVDRW speeds are: 8.
F: SAMSUNG CD-ROM SC-148C, Rev B100
Drive is empty.
The last failed audio CD burn had error code 4000(0x00000fa0). It happened on drive E: HP DVD Writer 300c on CDR media at speed 16X.
Compaq Presario Windows XP

Same problems here. I have 2 different computers and tries 2 different CD-Rs and I found out that it has soemthing to do with the new "Protected AAC audio file" format.
Open iTunes, click on music, on the listing side of the screen right click on name, and then click on "kind".
I bet you can't burn anything with the "Protected AAC audio file."
No solutions yet, so just don't buy anything else from iTunes for now.

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Help Please: Unable to Import or Burn CDs with iTunes

Hello,
At some point over the last few updates I seem to have lost the ability to import or burn CDs with iTunes. I've done so many times in the past with no problem however when I attempt to do so now my entire PC restarts or in a few cases gives me the generic Windows "iTunes needs to close" error.
So far I've made sure my PC is not overheating. I've ruled out spyware or viruses using AVG and CCleaner. I've swapped out power supplies only to have the problem continue. I am able to listen to music and/or burn CDs and DVDs in both of my drives using other applications with no problem. I've tried fresh, clean installs of iTunes all the way back to 8.02 with no success. I've even gone as far as to completely reformat Windows only to have this problem continue.
Any help or suggestions would be most welcome. I will be glad to provide any requested information, thank you.
Message was edited by: Simbelmyne

What good is buying your music through itunes if you can't burn a cd and/or back it up? Why isn't this issued solved - I can't burn a cd. I have missing registry files and warning that says to reinstall which I've tried unsuccessfully. Hopefully they'll find a fix before I lose my 500 songs I've purchased...does anyone back up on a external hard drive - any suggestions? Thanks

Computer freezes when trying to burn cds with itunes

I don't know if this would help other people with issues related to burning cds with itunes but here it goes:
My computer running Windows XP SP2 and itunes 7.6.1.9 suddently stopped burning cds via itunes about a couple of versions ago. Burning would start correctly, however the operation never completed successfully, in fact, the computer would completly freeze before getting too far. The computer had to be hard booted, meaning I had to hold the power button to kill it. The only solution that I've come up with that effectively corrects this problem is as follows:
Close itunes
Go to Start > Control Panel > Administrative Tools > Services
Look for IMAPI CD-Burning COM Service and open it (double-click it):
If not started, start it by clicking the Start button
Select Startup Type as Automatic
Go to Recovery tab and set first, second and subsequent failures to Restart the Service
Click Apply and then Ok to close window
Look for iPod Service and open it:
If not started, start it by clicking the Start button
Select Startup Type as Automatic
Click Apply and then Ok to close window
Restart itunes, try burning a cd from a playlist in itunes. There is no guarantee that this will solve your issue, but it is worth a shot, it has worked for me so far.

Hi Toonz,
My CD Diagnostics....
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Hewlett-Packard Presario V2000 (PP985PA#ABG)
iTunes 6.0.2.23
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.0.4.3),
Video Driver: Intel(R) 82852/82855 GM/GME Graphics Controller\Intel(R) 82852/55 GM/GME Controller
IDE\DiskST94019A_______________________________3.09___, Bus Type ATA, Bus Address [0,0]
IDE\CdRomHL-DT-STDVD-RW_GWA-4080N_______________0C09___, Bus Type ATA, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
Current user is administrator.
D: HL-DT-ST DVD-RW GWA-4080N, Rev 0C09
Audio CD in drive.
Found 16 songs on CD, playing time 55:24 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:22:62
Track 3, start time 07:24:45
Track 4, start time 10:48:10
Track 5, start time 15:09:25
Track 6, start time 15:38:00
Track 7, start time 18:13:72
Track 8, start time 24:20:60
Track 9, start time 26:28:05
Track 10, start time 31:11:25
Track 11, start time 34:39:65
Track 12, start time 36:13:22
Track 13, start time 38:48:47
Track 14, start time 43:30:57
Track 15, start time 48:22:65
Track 16, start time 50:48:10
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 10 16 24.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.

Burning cds with itunes and Windows Vista

It seems like my problems with itunes are never ending on my HP laptop with Windows Vista. Originally, itunes screwed up my disc drive, but then I downloaded the 64 bit version of it and that turned out ok. However, whenever I started itunes it says it wasn't downloaded properly and I won't be able to import or burn cds. I've downloaded it before multiple times to see if that message would go away when I started it up, but it didn't. That was fine for a while because I never burn cds but today I wanted to and it wouldn't work. It would say Disc Recording not found. So, I thought I should upgrade to the new itunes 8.1 but I was afraid to because it might screw up the disc drive again. And of course, it did. I even downloaded the 64 bit version. So I guess my question is, how can I install the 64 bit version without that error message and be able to burn cds?

paul's onto it.
if you run your DVD/CD diagnostics (in itunes "help > DVD/CD diagnostics", select DVD/CD diagnostics) and you see a 2380 error showing up down near the bottom of the diagnostics (you may need to scroll down a bit), try reinstalling the 64-bit version of the GEAR drivers iTunes uses for importing and burning.
here's a link through to the GEAR drivers. note that there are two different versions of the 64-bit drivers. be sure to get the one that matches your hardware:
GEAR drivers

I cannot burn cds with itunes

i cant burn my music in itunes a error always appears

Hi Micko1965,
Welcome to Apple Support Communities!
What alert message do you see when you try to burn the CD? The article below is a good place to start, it provides general tips and links to other specific troubleshooting articles.
Can't burn a CD in iTunes for Windows
http://support.apple.com/kb/ts1436
Can't burn a CD in iTunes for Windows
Symptoms
Find out what to do if you can't burn an audio CD using iTunes for Windows. Sometimes an audio disc may not burn as expected. Here are some things to check.
Resolution
Update iTunes
Download and install the latest version of iTunes for Windows.
Check for unauthorized songs
iTunes will stop burning a disc if you purchased one or more of the songs in a playlist from the iTunes Store and the songs aren't authorized to play on your computer. This message should appear: "Some of the files can not be burned to an audio CD. Do you still want to burn the remainder of this playlist? For more information on why some files can not be burned, click below."
To find out which songs aren't authorized, play each song in the playlist. Songs that play are authorized. Songs that don't play aren't authorized. You'll be asked to authorize any unauthorized songs.
Make sure your playlist will fit on a single CD
If there are too many songs in a playlist to fit on a single CD, iTunes should ask if you want to burn multiple discs or cancel the burn. This message should appear: "The songs in this playlist will not fit on one Audio CD. Do you want to create multiple Audio CDs with this playlist split across them? This will require more than one blank CD to complete."
If you click the Audio CDs button, the burn will continue and you'll be asked to insert blank CDs until the playlist is completely burned. If you click cancel, the burn will be canceled.
To make the playlist shorter so that it will fit on a single CD, select a song to remove from the playlist and chooseEdit > Clear. Repeat this step until the duration of the playlist is between 60 and 80 minutes. The duration appears at the top of the playlist window. Most CD-R discs can hold 60 to 80 minutes of music.
Check how many times you've burned the playlist
An unchanged playlist that contains songs purchased from the iTunes Store can be burned no more than seven times.
Additional steps and submitting feedback
Go to iTunes Support to get additional troubleshooting suggestions specific to your optical drive configuration or to submit feedback to Apple.
Additional Information
For additional troubleshooting, please see these steps:
Additional troubleshooting tips for burning issues
iTunes for Windows doesn't recognize my audio CDs
-Jason

Patch for error code 2131 when burning CDs in itunes for Toshiba computers:

Just today, Toshiba posted patch for the infamous "error code 2131" when trying to burn CDs in itunes on many Toshiba laptops. Lucky for me, today was the first time I tried to do so, but I feel for all you other folks who have been very frustrated about this issue. Here is the link to it on the Toshiba support page:
http://www.csd.toshiba.com/cgi-bin/tais/su/susc_dtlViewDL.jsp?soid=2024958&moid=1909174&rpn=PSAF3U&BV_SessionID=@@@@043462335 6.1208403240@@@@&BV_EngineID=cccgadedlgfhkdecgfkceghdgngdgnn.0&ct=DL&alldocs=false
I'm going to install it now and report back if there is anything tricky about it (I read in another forum that someone had already gotten the patch and had posted a link to it at a private website where there were a few different options and you had to figure out which was the right one, but this should be easier and "official")
Hope this helps!

Dell Inc. Dell DM051
hmmmmm. i'm proceeding under the assumption that you've got a Dell 5150/E510. if i'm wrong about that, please check in with Dell to confirm your model prior to applying any updates.
i had a look at the support site for your model (or at least, what i'm assuming your model is). your firmware appears to be up to date for the HL-DT-ST DVD+-RW GWA4164B that you're getting the error on, but there does seem to be newer firmware available for the SONY DVD-ROM DDU1615. so it might be worth getting that, just in case there some kind of odd interaction happening between the drives.
Dimension 5150/E510
otherwise, we'd better check on some of the other usual suspects with this sort of thing:
iTunes for Windows doesn't recognize my audio CDs
... and these resources might be helpful with that:
Using CD Diagnostics in iTunes for Windows to troubleshoot CD/DVD drive issues
Updating the drivers on your Windows PC

Unable to burn CDs with music downloaded from iTunes store

It seems that quite a few people have been having problems burning CDs using iTunes 5 and 6, but I'd like to know how many people are experiencing the same problem that I am. iTunes will not burn any of my playlists featuring tracks downloaded from the iTunes store. Playlists free of iTunes downloads, whether they contain tracks I've imported from CD or other MP3 files, will burn fine. If I try to burn a playlist that features tracks purchased from the iTunes store, iTunes simply freezes up and I have to close it down with the Task Manager.
I've spoken the the Apple support staff in the UK, and they've advised me to try closing down my anti-virus software and removing other music download programs. I've done both of these, but no luck. I have a case number but before I call them back, I'd like to know how many other iTunes users have had the same problem, and whether they've found a solution.

I have that EXACT same problem! I have no idea what to do though, but it is very mucho frustrating. Let me know if you find out anything, and I will do the same.

Can't burn CDs in iTunes anymore

The last few times I've tried to burn a CD in iTunes, I've been unable to. I assemble a playlist and click the burn button, and it gets as far as the "checking playlist" message, then freezes up. I ran the diagnostic test, and I'll paste my results below. I'm able to burn CDs with other programs, but I want to use iTunes because that's where all my music is.
I've got the newest version of iTunes and am running Windows XP. I'm using Verbatim CD-Rs, which I've used for quite awhile and I've never had trouble before. I'm hoping someone here can help me out, because after spending an hour or more reading articles in the support section of the site, I'm no closer to a fix. Thanks in advance for any help.
iTunes 7.0.1.8
CD Driver 2.0.6.0
CD Driver DLL 2.0.6.0
LowerFilters: MxlW2k (1.0.1.109), Cdr4_xp (7.5.0.50),
UpperFilters: pwd_2k (5.1.0.105), GEARAspiWDM (2.0.6.0), Cdralw2k (7.5.0.50),
Video Driver: 32MB ATI Rage 128 Ultra\1002-5446-22
IDE\DiskST340016A______________________________3.10___, Bus Type ATA, Bus Address [0,0]
IDE\CdRomLITE-ONLTR-24102M______________________4DS2___, Bus Type ATA, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
Current user is an administrator.
D: LITE-ON LTR-24102M, Rev 4DS2
Media in drive is blank.
Get drive speed succeeded.
The drive CDR speeds are: 2 4 8 10 12 16 20 24.
The drive CDRW speeds are: 2 4.
The last failed audio CD burn had error code -128(0xffffff80). It happened on drive D: LITE-ON LTR-24102M on CDR media at speed 0X.

1)I do have Roxio Easy CD Creator on my computer, but I use that for copying CDs and making data CDs. I'm pretty sure I lost the installation CD when I moved a few years ago, so I really don't want to uninstall it.
2) I went into the device manager in my control panel in XP and ran an update search for the drivers for my ATA and IDE controllers. It did find an update for the ATA driver and I installed it and restarted my computer, but it didn't change anything. I did a similar update driver search for my CD drive, and it didn't find any updates. I went to Dell's website and did a search for "firmware update" and it gave me way too many results. When I did the same search with my computer model name in it, it didn't give me any. I've had this computer for nearly 5 years, so I'm not sure how to track down any updates I might need.
3) I tried a Maxell CD and had the same results
4) I tried resetting the burning speed to both 8x and 4x and it still froze up right after "checking playlist"
Thanks for your help. I really appreciate it.

Device filter Problems, can't burn cds in iTunes, Blank CDs appear to have

Problem was first noticed because I can't burn CDs in iTunes.
The problem is that all blank CDs show that they have no space on them available. If I look at the properties of a blank CD, they show 0 bytes used, 0 bytes free and 0 bytes available.
By removing the upperfilters and lowerfilters in the registry, (accoring to the Microsoft prescribed method for this problem found at http://support.microsoft.com/kb/314060) the problem is solved for my whole sytem except for iTunes. iTunes then tells me that "the registry settings used by iTunes drivers for importing and burning CDs and DVDs are missing. ... Please reinstall iTunes."
I reinstall or repair iTunes and then iTunes opens fine but I can't burn with iTunes or any other program since I am back to all blank CDs showing there is no space available.
The iTunes toubleshooting Fac found at http://docs.info.apple.com/article.html?artnum=302976 has been tried also and does not change the problem of blank CDs having no space available.
Here are the cd diagnostics: (Run with my whole system working except iTunes burner)
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Gateway ESSEX2
iTunes 7.1.1.5
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
Current user is an administrator.
Video Display Information:
NVIDIA GeForce4 MX 440 (Gateway)
NVIDIA GeForce FX 5200 (Gateway)
Connected Device Information:
DiskDrive, WDC WD2500JB-53EVA0, Bus Type ATA, Bus Address [0,0]
CDROM, HL-DT-ST DVDRAM GMA-4020B, Bus Type ATA, Bus Address [1,0]
CDROM, JLMS XJ-HD166S, Bus Type ATA, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the "Add or Remove Programs" control panel.
Gateway Essex2 Windows XP

Same problem here!!! This is driving me crazy. Glad to see it isn't me not knowing what I am doing when a couple of months ago I had no problems now as of last night after trying to burn to a CD I had the exact same issue.

Can no longer burn CDs in iTunes

I have successfully been burning CDs in iTunes until recently. I can now no longer burn an audio CD. The CDs I am using are the same as before (CD-R, same make etc) and I am trying to burn albums purchased through iTunes. No error message comes up, it just doesn't burn. I have the latest version of iTunes loaded but can't remember when I loaded this. Perhaps my problems have occurred since then? Can anyone help?

Correction... Running OS 10.6.7

HELP! I updated my software and can no longer burn cds using iTunes

I followed all of the troubleshooting steps for not being able to burn a cd. I was able to burn cds with other cd burning programs installed on my pc, but itunes was the only program that would not burn the cd correctly. itunes would go through the entire process of burning: check media, check playlist, burn cd, finish burning cd. itunes would even ask me if I wanted to import the new cd into my playlist after it finished "burning" my cd but there was never anything on the cd. I also tried playing the cd using other programs and in other equipment but it never worked. I updated my software recently and I thought I could try to go back to an older version because I never had this problem before. However, when I uninstalled the newer version and tried to reinstall an older version of itunes, the older version of itunes refused to open because my music library was apparently created by the newer version of itunes. I don't know what to do to be able to burn cds again. At this point, I would much rather use another cd burning program but itunes is the only program that will burn the songs that I've purchased from itunes onto a cd.

Notes usually sync with a mail service i.e gmail, yahoo, aol, etc. Do you have a mail account setup on your product? If so, have you went into Settings > Mail, Contacts, Calendars > Select your mail account > see if notes are toggled on

After burning cds on iTunes using my Mac, every track seems to skip

I've been always burning cds on iTunes. Lately, I burned about 3 cds and everytime I play them, every track seems to skip. Is there a solution for this? I'm not sure if it's the burner or something else. Please help!

jangelbabe5 wrote:
I've been always burning cds on iTunes. Lately, I burned about 3 cds and everytime I play them, every track seems to skip. Is there a solution for this? I'm not sure if it's the burner or something else. Please help!
Burning CDs, especially with iTunes, has always been finicky.
For CDs that have playback problems, the first thing to try is to burn again at a very low speed, e.g. 2x. This selection is made as the "Preferred Speed" in the Burn Disc dialog.
That often solves it, but if not, the next thing to try is a different brand of CD-R blank. (I assume you already know that CD-RWs will not give good results, so it has to be a CD-R.) I eventually gave up on every brand of CD-R blank except Verbatim, but it will depend on your burner.
If there are still problems, try burning a CD on the same computer with a non-iTunes program, such as Toast. If there is a problem with your burner, you will see it.

Burning cds on itunes

I tried to urn a cd usting itunes, it goes to checking media and than it freezes. I have used itunes to burn cds before and it has just started to do this now. I upgraded to itunes 6.0.2 and the problem still occurs. Help!!!!

jangelbabe5 wrote:
I've been always burning cds on iTunes. Lately, I burned about 3 cds and everytime I play them, every track seems to skip. Is there a solution for this? I'm not sure if it's the burner or something else. Please help!
Burning CDs, especially with iTunes, has always been finicky.
For CDs that have playback problems, the first thing to try is to burn again at a very low speed, e.g. 2x. This selection is made as the "Preferred Speed" in the Burn Disc dialog.
That often solves it, but if not, the next thing to try is a different brand of CD-R blank. (I assume you already know that CD-RWs will not give good results, so it has to be a CD-R.) I eventually gave up on every brand of CD-R blank except Verbatim, but it will depend on your burner.
If there are still problems, try burning a CD on the same computer with a non-iTunes program, such as Toast. If there is a problem with your burner, you will see it.

Can't burn CDs in iTunes

I can't burn CDs in iTunes. I get "The attempt to burn a disc failed. An unknown error occurred (4261). I have tried to reduce the speed - didn't work. I have never had a problem before - but after I downloaded the new version of iTunes, I can't burn. I know the burner works because I can burn using NERO. Please help!

I'm assuming you have already resolved the issue, but if you have not, I would recommend that you uninstall iTunes completely and remove anything related to Apple on your computer including Quicktime. See this post for what you need to remove: http://mismike.blogspot.com/2008/03/itunes-wont-close-on-windows-xp-sp2.html. Good luck.
-NKA

Burning cds from Itunes

Cannot burn cds from itunes purchased cds or itunes playlists

Hi Queenv77,
Whether or not the track infomation shows up on a burned CD depends on if you are creating an Audio CD or an MP3 CD; track information is not available on audio CDs. The following articles have more information regarding burning CDs from iTunes:
iTunes 10 for Windows: Create your own MP3 CDs
http://support.apple.com/kb/PH1661
iTunes 10 for Windows: Create your own audio CDs
http://support.apple.com/kb/ph1660
How iTunes remembers audio CDs
http://support.apple.com/kb/HT3814
Cheers,
- Brenden

Error 4000 burning CDs with iTunes 7.1

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