Error 4000 - Cancelled Disc Burn

Hi there.
I recently upgraded my pc with a new hard disk array, and installed a fresh copy of vista 64-bit (I really want a mac, but I'm saving up for that). Today I was trying to burn a CD to play some of my purchased iTunes music in the game Audiosurf, and to my dismay iTunes came back with "Error 4000". Anybody got any ideas? I'm running itunes 7.7.1.11 on my Vista Ultimate 64-bit computer. A few other people here have said stuff like nero stops itunes working, which I do have installed as it came with my SONY DVD burner. I'd appreciate as much help as possible with this, I really need to play Knights of Cydonia on Audiosurf

could you post your DVD/CD diagnostics, please?
in itunes, go "help > run diagnostics", select DVD/CD diagnostics and paste the complete results into a reply.

Similar Messages

Cancelling disc burn error 4310

Hi all
I am hoping someone can help.
I have just bought a new Asus laptop with Windows 8 and have installed the latest version of iTunes.
All my music is in the library now and I have created some play lists and went to burn a disc, I selected maximum possible speed and in about 1 second it says "disc initiallising" and then straight away says "cancelling disc burn" and then says "attempt to burn disc failed, an unexpected error (4310) has occured".
I have googled this but cant find a solution that works. I have tried changing the compatibility to Windows 7, also tried Widows XP (service pack 3) and also unchecked this to not use an older version whatsoever. I have tried registering the new computer to my account. I have also tried a lower speed at 1x, when doing this it does a longer initialising and goes through all the songs but as soon as it goes to burn it cancels itself.
I have tried several different blank discs, nothing. It worked perfectly like this on the old computer (windows 7).
I have even ran diagnostics on the DVD drive through iTunes and results are below -
Can anyone help? I just want to put my music on to disc.
Thanks
DVD Drive diagnostic results -
Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
ASUSTeK COMPUTER INC. X55CR
iTunes 11.0.4.4
QuickTime not available
FairPlay 2.4.14
Apple Application Support 2.3.4
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 00CEB61809777220
Current user is not an administrator.
The current local date and time is 2013-07-29 19:40:30.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.4.4 (x64) is currently running.
iTunesHelper 11.0.4.4 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
E: HL-DT-ST DVDRAM, Rev
Drive is empty.
The last failed audio CD burn had error code 4310(0x000010d6). It happened on drive E: HL-DT-ST DVDRAM on CDR media at speed 10X.

Hi nina:
That is usually cause by using a DVD media that you Macs don't like.
Try using a DVD-R 4x from Verbatim. Seems to have the best track record here.
:)Sue

"Unknown error (4315)" aborts disc burn

I'm using the latest version of iTunes on Windows XP SP3. I've tried burning a playlist but iTunes keeps aborting during the first track with an "unknown error (4315)" message.
Any ideas?

Additional: a further attempt resulted in a "canceling disc burn - unknown error (4450)" message. I can't find any reference to error numbers anywhere.

BACKING UP LIBRARY-STARTS,AND SHORTLY READS"CANCELING DISC BURN"WHY??

ive been going through the initial steps offered on itunes to back up library.i am only trying to back up purchased items.i then receive the info that says multiple discs required.so i put in first disc,it starts saying "writing to disc" and initializes the burning.i see several tracks pass by as though being burned.but at a certain point it starts reading "canceling the burn,will take a min or two".however more than 10 to 15 mins go by and nothing happens,except same message.and when i go to take the disc out,it informs me that if i cancel disc burn,info will not be burned.but it is not doing anything kind of in a frozen stasis with same message.what do i do?

You might want to direct your question to the iTunes forum. You might also want to search the forums for that and see if there are any threads regarding it.
btabz

Canceling disc burn - stuck

My iTunes has said "canceling disc burn" for 3 days. I did attempt to cancel a disc burn and now I can't get the disc out. I have tried eject.
iTunes is working despite this, but I still need the disc out.

Run *Disk Utility*, select the disc and Eject it.
If that doens't do it, restart the computer holding the mouse button.

When I try to burn cd's I get the message 'cancelling disc burn' and an error code '4280', also I can't burn cd's on WMP all this has started after I upgraded, any ideas?

Since I upgraded to the latest version of itunes I can't burn discs, I just get the message 'cancelling burn' with error code '4280', it was working fine before I upgraded, I am using Windows XP, any ideas?

Many thanks for the diagnostics.
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
With that one, I'd start with solution 3 from the following document:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install

Trying to burn a cd from my itunes playlist - during finalising it fails with error 4000, trying to burn a cd from my itunes playlist - during finalising it fails with error 4000

When trying to burn a cd from my playlist it get to the finalising process and after quite some time ejects the cd with a "error 4000" message.
So here is what I have done to date:
- changed from max to 8x
- control panels, itune, repair
- changed cd
- checked cd text
- unchecked cd text
- updated itunes & quick times
- sat in despair
Any suggestions would be great. I'm not really an expert with technology so have researched and read a myriad of advice but nothing to date has helped. I'm using windows professional 2007.

Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

Error message cancelled disk burn error 4000 unknown error

i have burned music before now all of a sudden this error message comes up about not being able to burn the disk with an unknown error the only thing i can think of is that the other day i made a back up of my library that i know is the only thing that changed

could you post your DVD/CD diagnostics, please?
in itunes, go "help > run diagnostics", select DVD/CD diagnostics and paste the complete results into a reply.

Canceling Disc Burn - Burn may take up to an hour

Everytime I try to back up my itunes onto disc this is the message I am getting. I have never had any problems before. I always do it from the itunes site...file =>library => back up to disc.
I tried to get around it by doing it from my D Drive and it says there's a problem with the disc...tried several others same message evrytime. It cancels the writing because it says the disc is the problem.
My burner is very slow but it's always been that way. It's not having any trouble reading previous backups or other cd's.
But I can't back up my itunes anymore...I have tried everything. Very frustrated and assistance would be appreciated.

I feel like i've answered questions like this over and over.
If you look around on the boards you will notice that lots and lots of people are having trouble burning CD's. I wasted 4 or 5 CD's because I actually wasn't sure what was going wrong.
It is the new Itunes 8.1. Seriousley just surf around the boards and you will find numerous posts. I think there is a post that has tons and tons of views and quite a few comments because we are trying to get Itunes attention so that they will fix it!
There are a few posts that have something that I think might solve the problem, but i haven't tried it yet. It's like changing the burn speed or something.

Toonz help.........error 4000 can't burn cds

I have tried everything! Installed itunes 6.0.3, upgraded firmware, windows update...still can't burn cds. Do I need to buy a new burner? Toonz help
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
NVIDIA AWRDACPI
iTunes 6.0.3.5
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: PxHelp20 (2.0.0.0), Cdr4_xp (7.1.0.95),
UpperFilters: Cdralw2k (7.1.0.95), pwd_2k (7.1.0.95), GEARAspiWDM (2.0.4.3),
Video Driver: NVIDIA GeForce4 MX Integrated GPU\GeForce4 MX Integrated GPU
Found aspi32 running.
SCSI\DiskMaxtor6E040L0_________NAR6, Bus Type SCSI, Bus Address [0,0]
USBSTOR\DiskWD_____1600JD_External101a, Bus Type USB
SCSI\CdRomSAMSUNGCD-ROM_SC-148A_B402, Bus Type SCSI, Bus Address [1,0]
SCSI\CdRomNEC____DVD_RW_ND-2500A1.0A, Bus Type SCSI, Bus Address [0,0]
Current user is administrator.
D: _NEC DVD_RW ND-2500A, Rev 1.0A
Audio CD in drive.
Found 14 songs on CD, playing time 56:46 on CDROM-XA media.
Track 1, start time 00:02:00
Track 2, start time 05:08:25
Track 3, start time 08:07:62
Track 4, start time 12:02:17
Track 5, start time 17:01:02
Track 6, start time 21:57:00
Track 7, start time 25:53:25
Track 8, start time 30:25:50
Track 9, start time 33:31:17
Track 10, start time 37:14:72
Track 11, start time 40:17:65
Track 12, start time 43:05:67
Track 13, start time 47:14:72
Track 14, start time 51:44:07
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 8 16 20 24 32.
The drive CDRW speeds are: 4 8 16 20.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.
E: SAMSUNG CD-ROM SC-148A, Rev B402
Drive is empty.
The last failed audio CD burn had error code 4000(0x00000fa0). It happened on drive D: _NEC DVD_RW ND-2500A on CDR media at speed 4X.

I think I fixed it...I went under My Computer, then right clicked on the cd drive that I used to burn, go to properties, went under the auto play tab, selected the action to perform button for each individual category(dvd, blank cd, music cd) selected the no action icon for each category. Then went to the recording tab and unselected the enable recording selection. Now I can burn every time! If this fixes it for anyone else let me know!
Jr

Error 4261 - failed disc burn

DIAGNOSTICS
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Sony Corporation VGN-S360
iTunes 7.2.0.35
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.0.6.1),
Current user is an administrator.
Video Display Information:
ATI MOBILITY RADEON 9700
MOBILITY RADEON 9200
Connected Device Information:
DiskDrive, MemoryStick or MemoryStickPro Device, Bus Type SSA
DiskDrive, FUJITSU MHT2080AT, Bus Type ATA, Bus Address [0,0]
CDROM, MATSHITA UJDA765aDVD/CDRW, Bus Type ATA, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
E: MATSHITA UJDA765aDVD/CDRW, Rev 1.00
Audio CD in drive.
Found 15 songs on CD, playing time 69:01 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:33:15
Track 3, start time 07:50:65
Track 4, start time 13:19:07
Track 5, start time 17:07:73
Track 6, start time 20:35:36
Track 7, start time 25:05:29
Track 8, start time 33:11:44
Track 9, start time 37:44:71
Track 10, start time 42:35:13
Track 11, start time 46:24:19
Track 12, start time 49:47:65
Track 13, start time 55:25:34
Track 14, start time 60:10:55
Track 15, start time 64:15:63
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 8 16 24.
The drive CDRW speeds are: 4.
Force Optical Power Calibration before burn is turned on in the preferences.
The last failed audio CD burn had error code 4261(0x000010a5). It happened on drive E: MATSHITA UJDA765aDVD/CDRW on CDR media at speed 16X.
~~~
I would appreciate an answer, since some older posts on this subject have been met with impolite and dismissive responses. If anyone has anything constructive to add, please post in response.
Sony VAIO Windows XP

Had trouble posting entire messaage on first attempts. Hopes this works for you. Pardon if this is a duplication.
I got an Error 4261 message on my computer some months ago while attempting to backup my iTunes music ---about Dec. 2006. Hopefully, the problem is now solved. This was a difficult and time consuming issue to resolve. I shall provide some details of this resolution (worked for me) as I know some others are having the same problem. I hope to post this message to others with 4261 errors.
I have a Dimension E510 computer bought in 2006. I am using Windows XP. My CD ROM burner is as follows: HL-DT-ST DVD +-RW GWA4164B. I wonder if you have the same type CD ROM.
At first, several thoughts came to mind. Google? Never listen to music again. Invest in a sledge hammer? I decided to try and fix the problem and would work on this for the next eight months. Recently, I decided that this problem had to go away. I tried various things to correct the problem often with technical assistance as the following indicate:
Changed copy speed//Did a restore on my computer (no help)// reversed restore
Updated iTunes files//Did virus scans
Contacted a company techie—Discovered my warranty was still good. Cdrom driver was updated. We got the iTunes program to copy a disk. Problem solved?? Time passes.
The problem reoccurs. I contacted a techie again. He was able to get another program to copy on the cdrom I was using to copy iTunes music. I was told that I should contact an iTunes rep. $$. (One can save files (ex. photos) to a new file created on the desk top and copy them to a cdrom---a test method used.)
I read suggestions about updating my BIOS and chipset on the iTunes message board. Not being a techie I wasn’t so sure about this. Time passes.
I didn’t buy music.
I read messages saying that I should backup my iTunes music.
Called techie again. Updated cdrom driver. We were able to copy data using the same cdrom used for the iTunes copy. (Again this was not a fix. It was indicative of an intermittent cdrom failure occurring over time, and one manifesting itself in iTunes.) I asked him to try to copy another. Amazingly, this copy failed. Something was wrong. Now we’re getting somewhere. Techie eliminated select startup files to try to determine source of a software error, if one. This did not fix the problem.
Techie deleted a couple registry files. (I don’t like deleting registry files because they serve a valuable purpose, but I’ not a techie. Later I would have to do a file repair on iTunes and a photo program. iTunes has a repair feature which was on my desktop—a holdover from a previous attempt to fix things with an iTunes update. I ran this without harming my music files, and this repaired the program.)
Techie said I may have a problem with my current brands of CD-R disks. I bought and tried other brands---four all total. This did not work.
I happened to attempt to copy some pictures as I was interested in having some developed. To my surprise, my computer stopped the copy citing an error with the copy process. The problem now manifested itself with another software program. Heretofore, I could successfully copy pictures using the same cdrom but not iTunes music.
I called the techie again. I told him what I had done and new error in copying other files to the cdrom. We attempted to use other programs to copy music and picture files on the cdrom. (My thinking is, if they had worked, then the cdrom was OK, and the problem was a software problem and likely involving iTunes.) We could not get any software programs to copy files to the cdrom in question. This was a clear indication that the cdrom was defective. We likely used up ten CD-R disks in these latest attempts.
Looking back, there was a subtle indication of a problem with the cdrom. There was a problem with one of the songs I had copied to a new disk (No. 24 of 24 songs on a disk). The song was copied with errors. This shouldn’t happen.
The company replaced cdrom free of charge the next morning. Wow!
I tried the new cdrom and began burning iTunes music right away. No 4261 error message. I also copied pictures to the same cdrom without any error messages. I also successfully used other brands of CD-R disks.
Replacing the cdrom on my computer fixed the 4261 error on my computer. I hope something here will be of help to some of you who have the same problem.
As I mentioned earlier I had problems with iTunes and a photo program after cdrom installation but fixed them. I also experienced problems with Windows Media Player and Roxio/Sonic. They didn’t want to recognize the new drive (E:). Restore made things worst so I undid this. I spoke to a tech again about these issues as I wasn’t certain of the scope/nature of problem. We updated both programs with updates from company support pages. This seems to have fixed the problem. Point made here was the need to keep files updated with the latest and greatest. Having had Windows ME in the past, I was reluctant to change my files too often. Now I have no choice but to do this. Many thanks to Techie.
The thought in my mind now is whether performing updates and specifically on Windows Media Player would have fixed the error to begin with. I don’t know, but I did run an update on my iTunes, and there are no updates for my photo program . Looking back I would have tried the updates first before I replaced the cdrom.
Kindest regards. 08/13/07

Cancelling disc burn taking more than half-an-hour

I had just burned a cd before trying to burn another one but that wouldn't finish. The one before it took less than two minutes while this next one was taking more than ten. I decided to cancel it but now it is still on the cancelling sequence and I cannot get the cd out. Any advice?

Given that it's so new, and what you've already tried, it sounds like an issue that requires service.
You can arrange online service here.
Service request.

Why Won't Apple Announce Fix for 'No disc burner...'

Odd that Apple won't post publicly what "Jeff" from iTunes support says is official fix for this error - downloading and installing 8.1.1. Anybody had problems with 8.1.1? Transcript of my discussions with iTunes support is below for your reading pleasure:
-----Original Message-----
From: iTunes Store <[email protected]>
Date: Fri, 17 Apr 2009 14:26:05
To: <[email protected]>
Subject: Re: Downloading; Follow-up: 71227126
Hi Rich,
Jeff, here from the iTunes Store. I understand that you are seeking "official" word from Apple. Now because the information given to me is directly from Apple, you can consider the resolution official. You can rest assured that the issue has been resolved with the release of iTunes 8.1.1.
I hope this clarifies your concerns, Rich. Thank you very much for being part of the iTunes Store family, and I hope you have a great weekend.
With Warm Regards,
Jeff
iTunes Store Customer Support
Please note my hours are Sunday - Tuesday, 12:30 PM - 9:0 PM (EST), Thursday-Friday 12:30 PM - 9:00 PM (EST)
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Jeff:
Sorry. I guess I wasn't clear. I was asking for a link to this official news from Apple. If it is official, it seems like Apple should declare that publicly. My guess is that they probably have, but I can't find it.
Since I already have installed, removed and reinstalled the prior version so many times, I just want to see something from Apple first. Thanks again for your help.
Rich
Sent via BlackBerry by AT&T
-----Original Message-----
From: iTunes Store <[email protected]>
Date: Fri, 17 Apr 2009 10:04:56
To: <[email protected]>
Subject: Re: Downloading; Follow-up: 71227126
Hi Rich,
Jeff, here from the iTunes Store. I've just finished consulting with an iTunes Senior Specialist, and have confirmed that this issue has been resolved. You will be able to burn CD's like normal once you have upgraded to iTunes 8.1.1.
I hope this clarifies your concerns, Rich. Please let me know if you require any further assistance with this issue, as I would be glad to help. Thanks for your understanding and have a wonderful day.
With Warm Regards,
Jeff
iTunes Store Customer Support
Please note my hours are Sunday - Tuesday, 12:30 PM - 9:0 PM (EST), Thursday-Friday 12:30 PM - 9:00 PM (EST)
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Jeff:
I've looked at Apple's web site, and searched all over Google and Yahoo, but can't seem to find anything official from Apple to that effect. Could you please send me the link regarding your engineers releasing this official news? I would really appreciate that before attempting the download.
Rich
From: iTunes Store <[email protected]>
To: [email protected]
Sent: Thursday, April 16, 2009 12:51:55 PM
Subject: Re: Downloading; Follow-up: 71227126
Hi Rich,
Jeff, here from the iTunes Store. Well I have great news for you today! Our engineers have released the official news that the issue you have been experiencing with CD burning has been resolved in iTunes 8.1.1. This being said, please install iTunes 8.1.1, which can be downloaded free of charge from the Apple website:
http://www.apple.com/itunes/download
Furthermore, I have issued an additional five song credits to your "[email protected]" iTunes Store account, for the inconvenience and your tremendous amount of patience and understanding. You can use these to buy the individual songs of your choice from the iTunes Store.
When you next sign in with this account, the song credits will appear by your account name (in the upper-right section of the iTunes Store). The next individual song you buy from the iTunes Store will use one of your song credits instead of your primary form of payment (until all credits have been used or have expired). Please note that song credits cannot be used for purchasing songs that are listed as "Album Only."
If you don't see your credits, refresh your account information by signing out and back in to the iTunes Store. You can find both "Sign Out" and "Sign In" within the pull-down "Store" menu. If you don't see this menu, you should need only download the latest version of iTunes from our website for free:
http://www.apple.com/itunes/download/
If you have any further questions or concerns, please let me know and I would be more than happy to address them for you. Thank you very much for being part of the iTunes Store family, Phil, and I hope you have a great day.
With Warm Regards,
Jeff
iTunes Store Customer Support
Please note my hours are Sunday 8:30 AM - 9:30 PM (EST), Monday-Tuesday 1:00 PM - 9:30 PM (EST), Friday-Saturday 1:00 PM - 9:30 PM (EST)
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Thanks, but I am going to wait until Apple tells me it has discovered a solution to this problem caused by the previous version of iTunes. As you say, you have engineers working very hard on this now, so I am hoping this will not be much longer.
From: iTunes Store <[email protected]>
To: [email protected]
Sent: Sunday, April 12, 2009 1:50:46 PM
Subject: Re: Downloading; Follow-up: 71227126
Hi Rich,
Jeff, here from the iTunes Store. Wow, very sorry for the "Marlene" mixup, it's been a long day! In response to your question, our engineers have not released an official fix at this point. However, I don't like to see customer's unable to utilize the application to its full potential, and therefore I wanted to provide you with every last bit of information that may prove helpful.
I am not promising that upgrading to 8.1.1 will work, however some customer's have been able to resolve this issue by doing so, and therefore I felt I should pass the information along to you.
Once again, I apologize for the mixup Rich. If you have any further questions or concerns, please let me know and I would be more than happy to address them for you. Thank you very much for being part of the iTunes Store family, and I hope you have a great day.
With Warm Regards,
Jeff
iTunes Store Customer Support
Please note my hours are Sunday 8:30 AM - 9:30 PM (EST), Monday-Tuesday 1:00 PM - 9:30 PM (EST), Friday-Saturday 1:00 PM - 9:30 PM (EST)
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Marlene? Not sure what that is about. Before installing 8.1.1, let me ask: Is this Apple's official fix, or have some people just coincidentally had some luck? I'd like to hear something officially from Apple.
Rich
From: iTunes Store <[email protected]>
To: [email protected]
Sent: Sunday, April 12, 2009 12:28:11 PM
Subject: Re: Downloading; Follow-up: 71227126
Hi Rich,
Jeff, here from the iTunes Store again! Now although this issue has not officially been resolved yet, I have some new information which may help. It appears that some customer's have been able to resolve this CD burning issue by downloading and installing the new release of iTunes 8.1.1. It can be downloaded free of charge from the Apple website:
http://www.apple.com/itunes/download
I would like to ask that you try downloading this new software, and then responding to this email to let me know how you make out! You may also be automatically prompted to upgrade to iTunes 8.1.1 when you open the iTunes Application, which will lead you through the same process.
I have retained your request to ensure that I receive your reply and can make sure this gets resolved for you, Marlene. Thank you very much for being part of the iTunes Store family, and I hope you have a great day.
With Warm Regards,
Jeff
iTunes Store Customer Support
Please note my hours are Sunday 8:30 AM - 9:30 PM (EST), Monday-Tuesday 1:00 PM - 9:30 PM (EST), Friday-Saturday 1:00 PM - 9:30 PM (EST)
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Jeff:
Thanks, but as you might imagine, I am reluctant to download another version of iTunes when the last one led to these problems. My CD-DVD burner doesn't work properly since the last download. In fact, I had just imported some old 8mm videos of the family, and was going to burn those to a DVD for my father-in-law's birthday. Couldn't get it working, though. It's too bad, because I had been considering replacing my five year old PC with an iMac. However, I could get this kind of functionality with Microsoft.
Rich
From: iTunes Store <[email protected]>
To: [email protected]
Sent: Sunday, April 5, 2009 8:03:56 AM
Subject: Re: Downloading; Follow-up: 71227126
Dear Rich,
Jeff, here from the iTunes Store. Please note that you still have full access to your purchased music, and can still transfer your purchases to an iPod if you have one. I am very sorry for the inconvenience, however Apple's engineers are working very hard towards a resolution for this issue.
I cannot offer a refund for the purchases you have made this year, however I have taken the liberty of issuing five complimentary song credits to your iTunes Store account "[email protected]".
When you next sign in with this account, the song credits will appear by your account name (in the upper-right section of the iTunes Store). The next individual song you buy from the iTunes Store will use one of your song credits instead of your primary form of payment (until all credits have been used or have expired). Please note that song credits cannot be used for purchasing songs that are listed as "Album Only."
If you don't see your credits, refresh your account information by signing out and back in to the iTunes Store. You can find both "Sign Out" and "Sign In" within the pull-down "Store" menu. If you don't see this menu, you should need only download the latest version of iTunes from our website for free:
http://www.apple.com/itunes/download/
Once again, I apologize for the inconvenience, however I will email you as soon as I have more information for you. Thank you for your patience and understanding, Rich, and I hope you have a wonderful day.
With Warm Regards,
Jeff
iTunes Store Customer Support
Please note my hours are Sunday 8:30 AM - 9:30 PM (EST), Monday-Tuesday 1:00 PM - 9:30 PM (EST), Friday-Saturday 1:00 PM - 9:30 PM (EST)
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Jeff:
Since time line is so hazy on resolution, how about thiis:
A refund for all my downloaded songs this year. After this is fixed, then Apple can charge my account again. This way, neither of us gets something for nothing.
Rich
------Original Message------
From: iTunes Store
To: [email protected]
Sent: Apr 4, 2009 2:55 PM
Subject: Re: Downloading; Follow-up: 71227126
Hi Richard
Jeff, here from the iTunes Store. I understand that you are being prompted with an error that the "Disc Burner or Software Not Found" when attempting to burn CD's. I can certainly appreciate how eager you must be to resolve this issue, and would be more than happy to provide some information for you today.
Several customers have reported that they are currently experiencing this particular issue, and I just wanted you to know that Apple is working diligently towards a resolution. You will receive an email after the matter has been investigated and further information is available.
Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible.
Should you need us in the future, I wanted to ask that you bookmark these two URLs:
http://www.apple.com/support/itunes/store/
http://www.apple.com/support/itunes/store/browser/
With Warm Regards,
Jeff
iTunes Store Customer Support
Please note my hours are Sunday 8:30 AM - 9:30 PM (EST), Monday-Tuesday 1:00 PM - 9:30 PM (EST), Friday-Saturday 1:00 PM - 9:30 PM (EST)
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Customer First Name : Richard
Customer Last Name : Knaup
email : [email protected]
Web Order # :
Support Subject : Downloading
Sub Issue : I continually receive an error message when I attempt to resume the download
iTunes Account Name : [email protected]
Platform : Windows XPSP2+
Country : United States (English)
Item Name : disc burner or software not found
Error : other
Other Error : Disc burner or software not found
Comments: H-E-L-P!!!!!
Get dreaded error message above since download of iTunes 8.2! Cannot burn CD, seems to have messed up ability to do so with Nero, too. Is there a fix? Do NOT have Daemon Tools!!!
TrackID: 7593967
Sent via BlackBerry by AT&T

I'd like to know who Marlene is....oh wait, it was a mixup.
I suspect these posts will be deleted.
It's every software company's answer to everything - upgrade to the latest version.
And for good reason, the bugs they know about get fixed, while introducing new ones. Not on purpose, of course, it just happens.

TS1436 it says "disc burner software not found" what is that mean

I try to burn a cd off itunes for windows and I get "Disc Burner Software Not Found".. does anyone know why or how

Hi Jetx273,
If you are getting an error message of "Disc Burner or Software Not Found" when trying to burn a CD in iTunes, you may want to take a look at the following article:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/TS2308
Regards,
- Brenden

MacBook Pro iTunes says "disc burner/software not found"?

MacBook Pro iTunes says "disc burner/software not found". What does this mean?

Hi Jetx273,
If you are getting an error message of "Disc Burner or Software Not Found" when trying to burn a CD in iTunes, you may want to take a look at the following article:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/TS2308
Regards,
- Brenden

Error 4000 - Cancelled Disc Burn

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