Error 401 Unauthorized when I access to a document in km through internet

Hello,
we need to access to documents on km though mail subscriptions.
When we access to this documents through the url given in the subscriptions email and we are on our intranet environment everything worked fine (the document is showed if SSO is activated or a logon windows appears if SSO is deactivated).
But when we are on internet and we tried to access to the same document throgh the same url in the same subscription email, the following message appears:
401 Unauthorized
and we haven't the chance to enter our credentials since no logon windows appears.
Any idea of what might happen? The only thing we need is that the logon windows appears.
Thanks in advance
Mireia

Hello Mireia Romo ,
First thing I will like to inform you is no SSO is required for KM with Portal.
Have you done your SSO with Windows Active Directory?
Regards,
Chinmay

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