Error 4010 on iTunes Match

Keep getting error 4010 while thrying to update iTunes Match on my Windows pc.
How do I get round this? and how do I email Apple support?

Hey Indy69,
If you are having an issue with getting an iTunes Match error 4010 when using iTunes on your Windows computer, I would suggest that you troubleshoot using the steps in this article - 
Can't connect to the iTunes Store - Apple Support
Start in the section titled Troubleshoot issues in Windows.
Thanks for using Apple Support Communities.
Happy computing,
Brett L 

Similar Messages

  • Getting Error 4010 for iTunes Match.  How to get around this?

    Hi - i'm re-matching my iMac with its new Hard Drive.  I keep getting Error 4010 - have no idea how to fix this.  iTunes Match was working fine w/ old HD and works on other computers.
    How do I get this fixed?
    thanks,
    CK

    Same problem here.  Anytime in the last month I try to use iTunes Match or download updated Apps, I get this error.  Many threads.  No soutions.
    Jim

  • HT204406 having error 4010 in itunes match

    having errer 4010 and 4001 plz help cant acces itunes match?

    You're not alone on this, at least.
    I'm using iTunes on OS X (Mavericks), so I'm guessing it's a back-end issue.
    Hope it's fixed soon.

  • HT204406 Error 4010 on iTunes Mach?  Whats going on?

    Hi
    I've detected this problem today....
    Every time I get thath error, so I start the process over and over again...  And the same error repeat.
    Is there a problem with the Apples Servers?
    or
    Do I have to change something in my iTunes ou Mac?
    Thanks for helping.
    iMac 27 Core i5
    MAC OS X   10.7.4
    700 Gb Free
    iTunes 10.6.3
    iTunes Mach with at about 6300 Songs.

    Hey Indy69,
    If you are having an issue with getting an iTunes Match error 4010 when using iTunes on your Windows computer, I would suggest that you troubleshoot using the steps in this article - 
    Can't connect to the iTunes Store - Apple Support
    Start in the section titled Troubleshoot issues in Windows.
    Thanks for using Apple Support Communities.
    Happy computing,
    Brett L 

  • Getting weird error message with iTunes Match songs

    Two songs (so far) that are in my iTunes library and stored in the cloud through iTunes match refuse to play or download. When I attempt to play either, it skips to the next track. When I attempt to pull them from the cloud and download them to my computer, I get error messages "51" and/or "8271" in the download window. What gives?

    Many thanks.
    Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
    Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
    http://www.apple.com/itunes/download/
    Download and install the free trial version of WinRAR:
    http://www.rarlab.com/
    Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
    Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
    (If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
    Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
    If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

  • Changing country errors due to itunes match subscription

    Hi guys,
    Recently moved from Australia to Singapore, tried to change my iTunes Store countries to download local Apps but keep getting an iTunes Match subscription error.
    Already turned off auto-renew and removed all devices for Match.
    Anybody have a solution?
    Thanks,
    Phil

    You'll need to contact iTunes Store support directly to actually cancel the iTM subscription. Be sure and ask them about any terms and conditions that might apply.

  • Error massage when itunes match tries to transfer information between my PC and APPLE server

    Hi,
    I got an situation that whenever I try to run the itunes match, it will disconnect with an error message as the attached pic.Could you please help me out with this problem?Thx!

    Read this http://manuals.info.apple.com/en_US/iphone_user_guide.pdf
    Starts with syncing on page 16
    And this http://www.apple.com/support/itunes/

  • Error when updating itunes match

    cant complete your itunes store request.  the itunes store is temporarily unavailable.  please try again later.

    I'm having the same problem.  Looks like iTunes Match is broken.  It works on my iPhone, but not on either of my PCs.  I'm not sure when the problem started but I noticed it this evening.  Can't have been more than a day or 2 since I last updated Match and it worked fine. I should also add that iTunes itself is acting wonky, Sync doesn't work right, etc.  I'm sure it's all related and is a glitch in the Apple servers.  Happens every time there's a major release of iTunes.  I do wish they'd spend more time testing before they release a buggy upgrade, but alas, it never seems to be done that way.
    iOS 8.1 on a 5 (no bloody C or S), iTunes 12.0.1 on a PC running Windows 7 latest version.  Problem also occurs on a PC laptop running Windows 8.1.

  • Error -3231 updating Itunes Match

    I I keep getting an unknown error (-3231) from iTunes. Does anyone know what this is? I tried all suggestion and nothing worked.

    It appears Apple is having server problems. Check out these current threads of people reporting same issue:
    https://discussions.apple.com/thread/6355061?tstart=0
    and also this one:
    https://discussions.apple.com/thread/6352047?tstart=0
    The problem we have is that Apple has been completely silent on the issue and won’t admit or publicly say there is an issue. Those of us who have called tech support, get the usual steps to perform and then when that doesn’t work, the agent says something like “let me check with my coworkers if there are any known issues”.
    Best we can all do is to keep reporting it to tech support / feedback until they take it seriously.

  • HT204406 "Error 4001 with iTunes Match" does anyone know how to get rid of it?

    When trying to setup Match with Itunes I get error message 4001. Does anyone know how to get rid of this? I am on the most current version of Mountain Lion and I have upgraded to the latest version of iTunes. Error message occurs every time I try to setup match.

    Yep! I got the same thing. (and the failure to launch full screen mentioned elsewhere).
    Please let me know if you find a way to sort this out.
    Ta!

  • Itunes match 4010 error

    Today I'm getting an "unknown error occured (4010)" when iTunes Match tries to update.  It sits at "Waiting for Apple to deliver your iTunes Match result..." for awhile and then it puts up that error.  It did so both before updating to iTunes 10.7 (Windows) and afterwards. 
    I can update genius info, but not match.
    Anyone else having this problem?

    Very strange - for me it's the same problem.
    I've tried to move my library from my Macbook Pro to my new-buyed-used mac-mini. It all went sucessfull, but until the movement of my library, all works fine - only iTunes Match isn't working until then.
    Now my mac-mini should be the one, who's syncing with iTunes Match.
    I've already connected my Macbook Pro again with a all-new library and can acess my cloud-hosted songs. Also from my iPad 2 & my iPhone - but i can't sync any new songs to my account...
    I also get the same, meaningless Message as Morac already posted: "unknown error occured (4010)"
    Is any body here who has a tipp/sloution for me?
    Also I'm afraid, that no one from the hotline has a tipp/solution - sounds like they need some training?

  • HT204406 Whenever my computer tries to sync my tracks via iTunes match, I get a message that says "We could not complete your iTunes store request.  An unknown error occurred (4002)...please try again later."  This has been happening for 4 months now.

    ...how do I resolve this issue?  It's irritating for several reasons:
    1) My new songs do not appear in match on my other devices because of this error
    2) My itunes turns itself on automatically when it knows it needs to match; then the icon starts jumping up and down when the error occurs, distracting me from whatever I'm doing about ever 15 minutes at times.
    3) I've paid for this.  It's working so badly.

    Found a potential solution here:
    https://discussions.apple.com/thread/4332757
    Gsleeroy
    Re: error 4002 in itunes match do you have a solution? 
    Sep 23, 2012 10:08 AM (in response to matracaelcan)
    Hi All,
    I had this problem today myself, and was frustrated repeatedly by the '4002' error.
    I have literally just fixed the issue by doing the following steps:
    1: Go to the 'Store' tab and select 'Turn Off iTunes Match'
    2: Return to the 'Store' tab and select 'Update Genius'
    3: Wait for this to complete succesfully, the return to the 'Store' tab once more and select 'Turn On iTunes Match'.
    4: iTunes Match will now go through the motions and should succeed!
    I hope this helps

  • I continue to receive message that "We could not complete your iTunes Store request. An unknown error occurred (4002). Please try again later." This has been happening every time iTunes Match runs in background. Any suggestions for a cure?

    I continue to receive message that "We could not complete your iTunes Store request. An unknown error occurred (4002). Please try again later." This has been happening every time iTunes Match runs in background. Any suggestions for a cure?

    Found a potential solution here:
    https://discussions.apple.com/thread/4332757
    Gsleeroy
    Re: error 4002 in itunes match do you have a solution? 
    Sep 23, 2012 10:08 AM (in response to matracaelcan)
    Hi All,
    I had this problem today myself, and was frustrated repeatedly by the '4002' error.
    I have literally just fixed the issue by doing the following steps:
    1: Go to the 'Store' tab and select 'Turn Off iTunes Match'
    2: Return to the 'Store' tab and select 'Update Genius'
    3: Wait for this to complete succesfully, the return to the 'Store' tab once more and select 'Turn On iTunes Match'.
    4: iTunes Match will now go through the motions and should succeed!
    I hope this helps

  • TS4009 itunes match i keep getting error message 4002

    itunes match i keep getting error message 4002

    For iTunes Match, try posting at their forum:
    https://discussions.apple.com/community/itunes/itunes_match
    Also, look at the right panel (here) under "More like this", there are many links to other posts from users with error 4004.

  • I keep getting an error message 1202 in itunes match. it will not start at all.

    i keep getting error -1202 in itunes match when i try to add my computer. is it down right now?

    Sorry, the error message should read, "...the Apple Mobile Device service has not been started."

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