Error 403 when sanning a doc to email

When I try to scan a document and send it to an email address from the printer I just get error 403 and it will not sacn.
Why and what can I do to solve it. I have tryed rebooting printer, adding a new email address but no difrence. It has been working and has only stopped in the last few days.
thanks
Mark

Hello @Markems!
Thank you for posting on the HP Forums!
I can see that you are getting a 403 error when trying to scan to email from the Photosmart 6520. The scan to email feature on your printer is an app that connects to the the HP Web Services server. If there is a slight issue with the communication to the server then you may get odd errors. I would be more then happy to provide some suggestions that should resolve your issue.
The first thing I recommend is to power cycle the printer and the router and try again. If that doesnt work as a quick fix you may need to change the DNS server that the printer is using. To change the manual DNS you will need to get the IP address from the printer. To get the IP address from the Photosmart 6520 just press the little Wi-Fi icon at the top of the printer touch screen and it should be displayed.
Once you have the IP address open a web browser on your computer and type the IP address in the address bar. You should be re-directed to the printers embedded web server.
Once you are connected to the printer:
Click on the "Network" tab at the top of the page
Click "Networking" on the left column
Click "Network Address (IP) on the left column
Change DNS to Manual
For manual Preferred DNS Server enter: 8.8.8.8
For manual Alternate DNS Server enter: 8.8.4.4
Click Apply
Try scan to email again
If worse comes to worse and you are still not able to connect and utilize scan to email then you will need to reset the web services in the printer and re-setup scan to email. To reset web services press the Web Services icon at the top left corner of the printers screen (looks like a cellphone). Go into settings and select remove Web Services. Once that is finished you should be sent back to the printer home screen. Press the Web Services icon again and confirm the setup.
IF YOU HAVE EPRINT SETUP AND YOU RESET WEB SERVICES IT WILL NEED TO BE SETUP AGAIN!
Let me know if this worked out for you and thanks again for posting on the HP Forums!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

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