Error 404 while downloading icloud for pc

iphone
problem : i can't download icloud for pc #windows 8 # because of error 404 on dawnloading page <i have a msg #sorry we can't find your page#<

What OS are you running? That kind of message is usually generated in XP (service pack 2) due to DEP issues. (DEP = Data Execution Prevention). You may need to disable this feature.
Try:
Start > Control Panel > System > Advance > Performance Settings > Data Execution Prevention
Watch out though, I hear XP has various issues on iCloud. You may want to upgrade to a more recent OS.
Windows 7 is much better (don't bother with Vista).
In general, try Googling these kinds of error messages. You can normally get to the bottom of things quicker by searching on the Web, rather than faffing around with Mac's tech assistance, especially when it comes to PC-related problems. In my experience the kids at Apple's Express Lane know very little about anything, and Apple forum users with truly helpful info are few and far between.
Hope you fix your problem without too much trouble!

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    Processing Policy Assignment {10054616-84aa-4f21-8b74-f6ae6142b794}. TSPxe 2/18/2014 1:48:19 PM 836 (0x0344)
    Processing Policy Assignment {a16430b4-b87c-4450-862d-3ee632df4db9}. TSPxe 2/18/2014 1:48:19 PM 836 (0x0344)
    Processing Policy Assignment {211060af-cae0-41a2-847c-ce08245d5900}. TSPxe 2/18/2014 1:48:19 PM 836 (0x0344)
    Processing Policy Assignment {ba947774-81a4-4ebf-a86d-1f05a7c5bc9a}. TSPxe 2/18/2014 1:48:19 PM 836 (0x0344)
    Processing Policy Assignment {2ad8b520-3701-4a07-ba92-09c25c9ee970}. TSPxe 2/18/2014 1:48:19 PM 836 (0x0344)
    Processing Policy Assignment {8ff1fc52-f1aa-44de-ab31-7fc3f7ed7266}. TSPxe 2/18/2014 1:48:19 PM 836 (0x0344)
    Processing Policy Assignment {279361f7-9750-473a-9ca9-f82b5b19f047}. TSPxe 2/18/2014 1:48:19 PM 836 (0x0344)
    Processing Policy Assignment {a64b913a-2318-4f57-b223-6af3b82bac3a}. TSPxe 2/18/2014 1:48:19 PM 836 (0x0344)
    Processing Policy Assignment {6a762475-f76c-4b91-bb00-3550fec86c4c}. TSPxe 2/18/2014 1:48:19 PM 836 (0x0344)
    Processing Policy Assignment {09c0bb21-01c0-41eb-a39e-5d8274ed2b99}. TSPxe 2/18/2014 1:48:19 PM 836 (0x0344)
    Processing Policy Assignment {730b6fe3-103a-4f65-866a-36eab232610e}. TSPxe 2/18/2014 1:48:19 PM 836 (0x0344)
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    Decoding in non ssl mode failed. Checking if decoding was really needed. TSPxe 2/18/2014 1:48:19 PM 836 (0x0344)
    Failed to verify a properly formed XML. TSPxe 2/18/2014 1:48:19 PM 836 (0x0344)
    oPolicy.RequestPolicy((GetPolicyFlags() & POLICY_SECURE) != 0, (GetPolicyFlags() & POLICY_COMPRESS) != 0), HRESULT=8009310b (e:\qfe\nts\sms\framework\tscore\tspolicy.cpp,2067) TSPxe 2/18/2014 1:48:19 PM 836 (0x0344)
    Failed to download policy B0120059-B01000AD-6F6BCC28 (Code 0x8009310b). TSPxe 2/18/2014 1:48:19 PM 836 (0x0344)
    (*iTSPolicyAssignment)->GetObjects(pszClassName, aTSPolicyObjectArray ), HRESULT=8009310b (e:\qfe\nts\sms\framework\tscore\tspolicy.cpp,1224) TSPxe 2/18/2014 1:48:19 PM 836 (0x0344)
    m_pPolicyManager->GetObjects( TS::Policy::TaskSequence::GetClassNameW(), TS::Policy::TaskSequence::GetPolicyCategory(), TS::Policy::TSPolicyAssignment::POLICY_TS_FOR_CD_AND_PXE, aTSPolicyObjectArray ), HRESULT=8009310b (e:\nts_sccm_release\sms\client\tasksequence\tsmbootstrap\tsmediawizardcontrol.cpp,1205) TSPxe 2/18/2014 1:48:19 PM 836 (0x0344)
    Exiting TSMediaWizardControl::GetPolicy. TSPxe 2/18/2014 1:48:19 PM 836 (0x0344)
    pWelcomePage->m_pTSMediaWizardControl->GetPolicy(), HRESULT=8009310b (e:\nts_sccm_release\sms\client\tasksequence\tsmbootstrap\tsmediawelcomepage.cpp,303) TSPxe 2/18/2014 1:48:19 PM 836 (0x0344)
    Setting wizard error: An error occurred while retrieving policy for this computer (0x8009310B). For more information, contact your system administrator or helpdesk operator. TSPxe 2/18/2014 1:48:19 PM 728 (0x02D8)
    WelcomePage::OnWizardNext() TSPxe 2/18/2014 1:48:19 PM 728 (0x02D8)
    Skipping Confirmation Page. TSPxe 2/18/2014 1:48:19 PM 728 (0x02D8)
    Skipping Task Sequence Selection Page. TSPxe 2/18/2014 1:48:19 PM 728 (0x02D8)
    Skipping Variables Selection Page. TSPxe 2/18/2014 1:48:19 PM 728 (0x02D8)
    Skipping Resolve Progress Page. TSPxe 2/18/2014 1:48:19 PM 728 (0x02D8)
    Activating Finish Page. TSPxe 2/18/2014 1:48:19 PM 728 (0x02D8)
    Initializing the countdown timer. TSPxe 2/18/2014 1:48:19 PM 728 (0x02D8)
    Loading bitmap TSPxe 2/18/2014 1:48:19 PM 728 (0x02D8)
    Executing command line: X:\WINDOWS\system32\cmd.exe /k TSBootShell 2/18/2014 1:48:23 PM 780 (0x030C)
    The command completed successfully. TSBootShell 2/18/2014 1:48:23 PM 780 (0x030C)
    Successfully launched command shell. TSBootShell 2/18/2014 1:48:23 PM 780 (0x030C)
    What I've done for troubleshooting tips so far.
    Deleted the Machines I'm trying to image
    Re-created all the Task sequences
    Disabled PXE, rebooted the machine and after 45minutes enabled PXE again.
    I've checked the certificates its all unblocked.
    is there anything?

    Hopefully this other thread helps you:
    http://social.technet.microsoft.com/Forums/systemcenter/en-US/631086ac-3b59-4437-a6af-0f1a834edcc2/problems-with-pxe-booted-pe-environment?forum=configmgrosd
    The marked answer in this thread is saying check the certificates? Would this be under Administration ->Security-> Certificates? I haven't tried re-installing the MP yet I'll give it a shot

  • An error occured while retrieving policy for this computer 0x80092004

    Good morning!
    I have recently been having some issues getting my OSD working correctly.
    It all started after the server which houses DPM and SCCM was refusing to start the SQL service because of an invalid certificate that was missing the private key. After I finally removed the key and all the registry value for it in SQL server, I could finally
    fire up SQL server again.
    However, since then, I am unable to perform an OSD and I have been troubleshooting this issue for many weeks now.
    I have low level knowledge of SCCM 2012 R2, but I did set this box up myself and had all aspects (OSD, Software deployment, driver deployment etc) working perfectly fine in native mode and was just about ready to start deploying images out when SQL
    died.
    I am still able to push out the client in native mode perfectly fine, I just can't deploy an OS task sequence.
    When I pxe boot the client, it boots fine and then prompts for the admin password, as soon as I enter the admin password, it fails with "An error occured while retrieving policy for this computer 0x80092004".
    This is the SMSTS.log associated with this machine:
    <![LOG[LOGGING: Finalize process ID set to 748]LOG]!><time="09:29:58.510+480" date="02-11-2014" component="TSBootShell" context="" type="1" thread="752" file="tslogging.cpp:1495">
    <![LOG[==============================[ TSBootShell.exe ]==============================]LOG]!><time="09:29:58.510+480" date="02-11-2014" component="TSBootShell" context="" type="1" thread="752"
    file="bootshell.cpp:1055">
    <![LOG[Succeeded loading resource DLL 'X:\sms\bin\i386\1033\TSRES.DLL']LOG]!><time="09:29:58.510+480" date="02-11-2014" component="TSBootShell" context="" type="1" thread="752" file="util.cpp:964">
    <![LOG[Debug shell is enabled]LOG]!><time="09:29:58.525+480" date="02-11-2014" component="TSBootShell" context="" type="1" thread="752" file="bootshell.cpp:1066">
    <![LOG[Waiting for PNP initialization...]LOG]!><time="09:29:58.525+480" date="02-11-2014" component="TSBootShell" context="" type="1" thread="756" file="bootshell.cpp:60">
    <![LOG[RAM Disk Boot Path: NET(0)\SMSIMAGES\SJS00004\BOOT.SJS00004.WIM]LOG]!><time="09:29:58.525+480" date="02-11-2014" component="TSBootShell" context="" type="1" thread="756" file="configpath.cpp:302">
    <![LOG[Booted from network (PXE)]LOG]!><time="09:29:58.525+480" date="02-11-2014" component="TSBootShell" context="" type="1" thread="756" file="configpath.cpp:317">
    <![LOG[Network(PXE) path: X:\sms\data\]LOG]!><time="09:29:58.525+480" date="02-11-2014" component="TSBootShell" context="" type="1" thread="756" file="configpath.cpp:319">
    <![LOG[Found config path X:\sms\data\]LOG]!><time="09:29:58.525+480" date="02-11-2014" component="TSBootShell" context="" type="1" thread="756" file="bootshell.cpp:548">
    <![LOG[Booting from removable media, not restoring bootloaders on hard drive]LOG]!><time="09:29:58.525+480" date="02-11-2014" component="TSBootShell" context="" type="1" thread="756" file="bootshell.cpp:582">
    <![LOG[X:\sms\data\WinPE does not exist.]LOG]!><time="09:29:58.525+480" date="02-11-2014" component="TSBootShell" context="" type="1" thread="756" file="bootshell.cpp:599">
    <![LOG[X:\_SmsTsWinPE\WinPE does not exist.]LOG]!><time="09:29:58.525+480" date="02-11-2014" component="TSBootShell" context="" type="1" thread="756" file="bootshell.cpp:613">
    <![LOG[Executing command line: wpeinit.exe -winpe]LOG]!><time="09:29:58.525+480" date="02-11-2014" component="TSBootShell" context="" type="1" thread="756" file="bootshell.cpp:860">
    <![LOG[The command completed successfully.]LOG]!><time="09:30:09.615+480" date="02-11-2014" component="TSBootShell" context="" type="1" thread="756" file="bootshell.cpp:942">
    <![LOG[Starting DNS client service.]LOG]!><time="09:30:09.615+480" date="02-11-2014" component="TSBootShell" context="" type="1" thread="756" file="bootshell.cpp:666">
    <![LOG[Executing command line: X:\sms\bin\i386\TsmBootstrap.exe /env:WinPE /configpath:X:\sms\data\]LOG]!><time="09:30:10.139+480" date="02-11-2014" component="TSBootShell" context="" type="1" thread="756"
    file="bootshell.cpp:860">
    <![LOG[The command completed successfully.]LOG]!><time="09:30:10.139+480" date="02-11-2014" component="TSBootShell" context="" type="1" thread="756" file="bootshell.cpp:942">
    <![LOG[==============================[ TSMBootStrap.exe ]==============================]LOG]!><time="09:30:10.249+480" date="02-11-2014" component="TSMBootstrap" context="" type="1" thread="1164"
    file="tsmbootstrap.cpp:1165">
    <![LOG[Command line: X:\sms\bin\i386\TsmBootstrap.exe /env:WinPE /configpath:X:\sms\data\]LOG]!><time="09:30:10.249+480" date="02-11-2014" component="TSMBootstrap" context="" type="0" thread="1164"
    file="tsmbootstrap.cpp:1166">
    <![LOG[Succeeded loading resource DLL 'X:\sms\bin\i386\1033\TSRES.DLL']LOG]!><time="09:30:10.249+480" date="02-11-2014" component="TSMBootstrap" context="" type="1" thread="1164" file="util.cpp:964">
    <![LOG[Succeeded loading resource DLL 'X:\sms\bin\i386\TSRESNLC.DLL']LOG]!><time="09:30:10.249+480" date="02-11-2014" component="TSMBootstrap" context="" type="1" thread="1164" file="resourceutils.cpp:169">
    <![LOG[Current OS version is 6.2.9200.0]LOG]!><time="09:30:10.265+480" date="02-11-2014" component="TSMBootstrap" context="" type="1" thread="1164" file="util.cpp:3094">
    <![LOG[Adding SMS bin folder "X:\sms\bin\i386" to the system environment PATH]LOG]!><time="09:30:10.269+480" date="02-11-2014" component="TSMBootstrap" context="" type="0" thread="1164"
    file="tsmbootstrap.cpp:963">
    <![LOG[PXE Boot with Root = X:\]LOG]!><time="09:30:10.269+480" date="02-11-2014" component="TSMBootstrap" context="" type="1" thread="1164" file="tsmbootstrap.cpp:1062">
    <![LOG[Executing from PXE in WinPE]LOG]!><time="09:30:10.269+480" date="02-11-2014" component="TSMBootstrap" context="" type="1" thread="1164" file="tsmbootstrap.cpp:1077">
    <![LOG[Loading TsPxe.dll from X:\sms\bin\i386\TsPxe.dll]LOG]!><time="09:30:10.269+480" date="02-11-2014" component="TSMBootstrap" context="" type="0" thread="1164" file="tsmbootstraputil.cpp:1363">
    <![LOG[TsPxe.dll loaded]LOG]!><time="09:30:10.269+480" date="02-11-2014" component="TSPxe" context="" type="0" thread="1164" file="tsmbootstraputil.cpp:1373">
    <![LOG[Device has PXE booted]LOG]!><time="09:30:10.269+480" date="02-11-2014" component="TSPxe" context="" type="0" thread="1164" file="tspxe.cpp:122">
    <![LOG[Variable Path: \SMSTemp\2014.02.10.15.30.26.0003.{5B220EC9-4C51-4520-BDE7-778CB44701B0}.boot.var]LOG]!><time="09:30:10.269+480" date="02-11-2014" component="TSPxe" context="" type="0" thread="1164"
    file="tspxe.cpp:134">
    <![LOG[Succesfully added firewall rule for Tftp]LOG]!><time="09:30:10.285+480" date="02-11-2014" component="TSPxe" context="" type="0" thread="1164" file="fwopen.cpp:123">
    <![LOG[Executing: X:\sms\bin\i386\smstftp.exe -i 10.105.88.35 get \SMSTemp\2014.02.10.15.30.26.0003.{5B220EC9-4C51-4520-BDE7-778CB44701B0}.boot.var X:\sms\data\variables.dat]LOG]!><time="09:30:10.285+480" date="02-11-2014" component="TSPxe"
    context="" type="0" thread="1164" file="tspxe.cpp:177">
    <![LOG[Command line for extension .exe is "%1" %*]LOG]!><time="09:30:10.363+480" date="02-11-2014" component="TSPxe" context="" type="0" thread="1164" file="commandline.cpp:228">
    <![LOG[Set command line: "X:\sms\bin\i386\smstftp.exe" -i 10.105.88.35 get \SMSTemp\2014.02.10.15.30.26.0003.{5B220EC9-4C51-4520-BDE7-778CB44701B0}.boot.var X:\sms\data\variables.dat]LOG]!><time="09:30:10.363+480" date="02-11-2014"
    component="TSPxe" context="" type="0" thread="1164" file="commandline.cpp:731">
    <![LOG[Executing command line: "X:\sms\bin\i386\smstftp.exe" -i 10.105.88.35 get \SMSTemp\2014.02.10.15.30.26.0003.{5B220EC9-4C51-4520-BDE7-778CB44701B0}.boot.var X:\sms\data\variables.dat]LOG]!><time="09:30:10.363+480" date="02-11-2014"
    component="TSPxe" context="" type="1" thread="1164" file="commandline.cpp:827">
    <![LOG[Process completed with exit code 0]LOG]!><time="09:30:10.461+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1164" file="commandline.cpp:1123">
    <![LOG[Succesfully removed firewall rule for Tftp]LOG]!><time="09:30:10.461+480" date="02-11-2014" component="TSPxe" context="" type="0" thread="1164" file="fwopen.cpp:146">
    <![LOG[Successfully downloaded pxe variable file.]LOG]!><time="09:30:10.461+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1164" file="tspxe.cpp:187">
    <![LOG[we are booted using PXE]LOG]!><time="09:30:10.461+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1164" file="tsmediawizardcontrol.cpp:2673">
    <![LOG[we are booted using PXE and we don't use a password or the password is provided by the user]LOG]!><time="09:30:10.461+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1164"
    file="tsmediawizardcontrol.cpp:2689">
    <![LOG[Found network adapter "Realtek PCIe GBE Family Controller" with IP Address 10.35.116.176.]LOG]!><time="09:30:10.461+480" date="02-11-2014" component="TSPxe" context="" type="0"
    thread="1164" file="tsmbootstraputil.cpp:517">
    <![LOG[Run PXE Interactive]LOG]!><time="09:30:10.461+480" date="02-11-2014" component="TSPxe" context="" type="0" thread="1164" file="tsmediawizardcontrol.cpp:2824">
    <![LOG[Running Wizard in Interactive mode]LOG]!><time="09:30:10.461+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1164" file="tsmediawizardcontrol.cpp:2826">
    <![LOG[Loading Media Variables from "X:\sms\data\variables.dat"]LOG]!><time="09:30:10.476+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1164" file="tsremovablemedia.cpp:322">
    <![LOG[CryptDecrypt (hKey, 0, 1, 0, pData, &dwDecryptedLen), HRESULT=80090005 (e:\nts_sccm_release\sms\framework\smscrypt\windes.cpp,165)]LOG]!><time="09:30:10.476+480" date="02-11-2014" component="TSPxe" context=""
    type="0" thread="1164" file="windes.cpp:165">
    <![LOG[SMS::Crypto::DES::DecryptBuffer( (BYTE*)pszPassword, (DWORD)(wcslen(pszPassword)*sizeof(WCHAR)), encryptedBuffer.getBuffer(), (DWORD)encryptedBuffer.size(), pbDecryptedBuffer, dwDecryptedBufferSize ), HRESULT=80090005 (e:\nts_sccm_release\sms\framework\tscore\tsremovablemedia.cpp,387)]LOG]!><time="09:30:10.476+480"
    date="02-11-2014" component="TSPxe" context="" type="0" thread="1164" file="tsremovablemedia.cpp:387">
    <![LOG[Activating Welcome Page.]LOG]!><time="09:30:10.476+480" date="02-11-2014" component="TSPxe" context="" type="0" thread="1164" file="tsmediawelcomepage.cpp:131">
    <![LOG[Loading bitmap]LOG]!><time="09:30:10.488+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1164" file="tsmbootstrap.cpp:1271">
    <![LOG[WelcomePage::OnWizardNext()]LOG]!><time="09:30:12.625+480" date="02-11-2014" component="TSPxe" context="" type="0" thread="1164" file="tsmediawelcomepage.cpp:340">
    <![LOG[Loading Media Variables from "X:\sms\data\variables.dat"]LOG]!><time="09:30:12.625+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1164" file="tsremovablemedia.cpp:322">
    <![LOG[CryptDecrypt (hKey, 0, 1, 0, pData, &dwDecryptedLen), HRESULT=80090005 (e:\nts_sccm_release\sms\framework\smscrypt\windes.cpp,165)]LOG]!><time="09:30:12.625+480" date="02-11-2014" component="TSPxe" context=""
    type="0" thread="1164" file="windes.cpp:165">
    <![LOG[SMS::Crypto::DES::DecryptBuffer( (BYTE*)pszPassword, (DWORD)(wcslen(pszPassword)*sizeof(WCHAR)), encryptedBuffer.getBuffer(), (DWORD)encryptedBuffer.size(), pbDecryptedBuffer, dwDecryptedBufferSize ), HRESULT=80090005 (e:\nts_sccm_release\sms\framework\tscore\tsremovablemedia.cpp,387)]LOG]!><time="09:30:12.625+480"
    date="02-11-2014" component="TSPxe" context="" type="0" thread="1164" file="tsremovablemedia.cpp:387">
    <![LOG[Loading Media Variables from "X:\sms\data\variables.dat"]LOG]!><time="09:30:12.625+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1164" file="tsremovablemedia.cpp:322">
    <![LOG[CryptDecrypt (hKey, 0, 1, 0, pData, &dwDecryptedLen), HRESULT=80090005 (e:\nts_sccm_release\sms\framework\smscrypt\windes.cpp,165)]LOG]!><time="09:30:12.625+480" date="02-11-2014" component="TSPxe" context=""
    type="0" thread="1164" file="windes.cpp:165">
    <![LOG[SMS::Crypto::DES::DecryptBuffer( (BYTE*)pszPassword, (DWORD)(wcslen(pszPassword)*sizeof(WCHAR)), encryptedBuffer.getBuffer(), (DWORD)encryptedBuffer.size(), pbDecryptedBuffer, dwDecryptedBufferSize ), HRESULT=80090005 (e:\nts_sccm_release\sms\framework\tscore\tsremovablemedia.cpp,387)]LOG]!><time="09:30:12.625+480"
    date="02-11-2014" component="TSPxe" context="" type="0" thread="1164" file="tsremovablemedia.cpp:387">
    <![LOG[Verifying media password.]LOG]!><time="09:30:12.625+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1164" file="tsmediawizardcontrol.cpp:271">
    <![LOG[Loading Media Variables from "X:\sms\data\variables.dat"]LOG]!><time="09:30:12.625+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1164" file="tsremovablemedia.cpp:322">
    <![LOG[Spawned thread 1200 to download policy.]LOG]!><time="09:30:12.649+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1164" file="tsmediawelcomepage.cpp:405">
    <![LOG[Entering TSMediaWizardControl::GetPolicy.]LOG]!><time="09:30:12.649+480" date="02-11-2014" component="TSPxe" context="" type="0" thread="1200" file="tsmediawizardcontrol.cpp:527">
    <![LOG[Creating key 'Software\Microsoft\SMS\47006C006F00620061006C005C007B00350031004100300031003600420036002D0046003000440045002D0034003700350032002D0042003900370043002D003500340045003600460033003800360041003900310032007D00']LOG]!><time="09:30:12.649+480"
    date="02-11-2014" component="TSPxe" context="" type="1" thread="1200" file="environmentscope.cpp:263">
    <![LOG[Environment scope successfully created: Global\{51A016B6-F0DE-4752-B97C-54E6F386A912}]LOG]!><time="09:30:12.649+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1200"
    file="environmentscope.cpp:623">
    <![LOG[Creating key 'Software\Microsoft\SMS\47006C006F00620061006C005C007B00420041003300410033003900300030002D0043004100360044002D0034006100630031002D0038004300320038002D003500300037003300410046004300320032004200300033007D00']LOG]!><time="09:30:12.649+480"
    date="02-11-2014" component="TSPxe" context="" type="1" thread="1200" file="environmentscope.cpp:263">
    <![LOG[Environment scope successfully created: Global\{BA3A3900-CA6D-4ac1-8C28-5073AFC22B03}]LOG]!><time="09:30:12.649+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1200"
    file="environmentscope.cpp:623">
    <![LOG[Setting LogMaxSize to 1000000]LOG]!><time="09:30:12.649+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1200" file="tsmediawizardcontrol.cpp:555">
    <![LOG[Setting LogMaxHistory to 1]LOG]!><time="09:30:12.649+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1200" file="tsmediawizardcontrol.cpp:556">
    <![LOG[Setting LogLevel to 0]LOG]!><time="09:30:12.649+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1200" file="tsmediawizardcontrol.cpp:557">
    <![LOG[Setting LogEnabled to 1]LOG]!><time="09:30:12.649+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1200" file="tsmediawizardcontrol.cpp:558">
    <![LOG[Setting LogDebug to 1]LOG]!><time="09:30:12.649+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1200" file="tsmediawizardcontrol.cpp:559">
    <![LOG[UEFI: false]LOG]!><time="09:30:12.649+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1200" file="tsmediawizardcontrol.cpp:569">
    <![LOG[Loading variables from the Task Sequencing Removable Media.]LOG]!><time="09:30:12.649+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1200" file="tsmediawizardcontrol.cpp:584">
    <![LOG[Loading Media Variables from "X:\sms\data\variables.dat"]LOG]!><time="09:30:12.649+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1200" file="tsremovablemedia.cpp:322">
    <![LOG[Succeeded loading resource DLL 'X:\sms\bin\i386\1033\TSRES.DLL']LOG]!><time="09:30:12.649+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1200" file="util.cpp:964">
    <![LOG[Setting SMSTSMP TS environment variable]LOG]!><time="09:30:12.649+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1200" file="tsmediawizardcontrol.cpp:604">
    <![LOG[Setting _SMSMediaGuid TS environment variable]LOG]!><time="09:30:12.649+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1200" file="tsmediawizardcontrol.cpp:604">
    <![LOG[Setting _SMSTSBootMediaPackageID TS environment variable]LOG]!><time="09:30:12.649+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1200" file="tsmediawizardcontrol.cpp:604">
    <![LOG[Setting _SMSTSHTTPPort TS environment variable]LOG]!><time="09:30:12.649+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1200" file="tsmediawizardcontrol.cpp:604">
    <![LOG[Setting _SMSTSHTTPSPort TS environment variable]LOG]!><time="09:30:12.649+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1200" file="tsmediawizardcontrol.cpp:604">
    <![LOG[Setting _SMSTSIISSSLState TS environment variable]LOG]!><time="09:30:12.649+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1200" file="tsmediawizardcontrol.cpp:604">
    <![LOG[Setting _SMSTSLaunchMode TS environment variable]LOG]!><time="09:30:12.649+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1200" file="tsmediawizardcontrol.cpp:604">
    <![LOG[Setting _SMSTSMediaPFX TS environment variable]LOG]!><time="09:30:12.649+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1200" file="tsmediawizardcontrol.cpp:604">
    <![LOG[Setting _SMSTSPublicRootKey TS environment variable]LOG]!><time="09:30:12.665+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1200" file="tsmediawizardcontrol.cpp:604">
    <![LOG[Setting _SMSTSRootCACerts TS environment variable]LOG]!><time="09:30:12.665+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1200" file="tsmediawizardcontrol.cpp:604">
    <![LOG[Setting _SMSTSSiteCode TS environment variable]LOG]!><time="09:30:12.665+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1200" file="tsmediawizardcontrol.cpp:604">
    <![LOG[Setting _SMSTSSiteSigningCertificate TS environment variable]LOG]!><time="09:30:12.665+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1200" file="tsmediawizardcontrol.cpp:604">
    <![LOG[Setting _SMSTSUseFirstCert TS environment variable]LOG]!><time="09:30:12.665+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1200" file="tsmediawizardcontrol.cpp:604">
    <![LOG[Setting _SMSTSx64UnknownMachineGUID TS environment variable]LOG]!><time="09:30:12.665+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1200" file="tsmediawizardcontrol.cpp:604">
    <![LOG[Setting _SMSTSx86UnknownMachineGUID TS environment variable]LOG]!><time="09:30:12.665+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1200" file="tsmediawizardcontrol.cpp:604">
    <![LOG[Root CA Public Certs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time="09:30:12.665+480"
    date="02-11-2014" component="TSPxe" context="" type="1" thread="1200" file="tsmediawizardcontrol.cpp:615">
    <![LOG[Importing certificates to root store]LOG]!><time="09:30:12.665+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1200" file="utils.cpp:5349">
    <![LOG[Added certificate to store or replaced matching certificate in store.]LOG]!><time="09:30:12.665+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1200" file="utils.cpp:5405">
    <![LOG[Support Unknown Machines: 0]LOG]!><time="09:30:12.665+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1200" file="tsmediawizardcontrol.cpp:632">
    <![LOG[Custom hook from X:\\TSConfig.INI is ]LOG]!><time="09:30:12.665+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1200" file="tsmediawizardcontrol.cpp:675">
    <![LOG[No hook is found to be executed before downloading policy]LOG]!><time="09:30:12.665+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1200" file="tsmediawizardcontrol.cpp:699">
    <![LOG[Authenticator from the environment is empty.]LOG]!><time="09:30:12.665+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1200" file="tsmediawizardcontrol.cpp:838">
    <![LOG[Need to create Authenticator Info using PFX]LOG]!><time="09:30:12.665+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1200" file="tsmediawizardcontrol.cpp:850">
    <![LOG[*ppCertContext, HRESULT=80092004 (e:\nts_sccm_release\sms\framework\osdmessaging\libcrypt.cpp,1518)]LOG]!><time="09:30:12.812+480" date="02-11-2014" component="TSPxe" context="" type="0"
    thread="1200" file="libcrypt.cpp:1518">
    <![LOG[Out of 2 certs, there is none that has valid keys.]LOG]!><time="09:30:12.812+480" date="02-11-2014" component="TSPxe" context="" type="3" thread="1200" file="libcrypt.cpp:1518">
    <![LOG[CreateCertificateContextFromPfx (pbEncodedCert, dwEncodedCertSize, psPfxPassword, pCertStore, ppCertContext, szOID), HRESULT=80092004 (e:\nts_sccm_release\sms\framework\osdmessaging\libcrypt.cpp,1623)]LOG]!><time="09:30:12.812+480"
    date="02-11-2014" component="TSPxe" context="" type="0" thread="1200" file="libcrypt.cpp:1623">
    <![LOG[CCM::SMSMessaging::CreateCertificateContextFromPfx(sMediaPfx, sMediaGuid, &hCertStore, &pClientCertContext), HRESULT=80092004 (e:\nts_sccm_release\sms\client\tasksequence\tsmbootstrap\tsmediawizardcontrol.cpp,852)]LOG]!><time="09:30:12.812+480"
    date="02-11-2014" component="TSPxe" context="" type="0" thread="1200" file="tsmediawizardcontrol.cpp:852">
    <![LOG[Exiting TSMediaWizardControl::GetPolicy.]LOG]!><time="09:30:12.812+480" date="02-11-2014" component="TSPxe" context="" type="0" thread="1200" file="tsmediawizardcontrol.cpp:1419">
    <![LOG[pWelcomePage->m_pTSMediaWizardControl->GetPolicy(), HRESULT=80092004 (e:\nts_sccm_release\sms\client\tasksequence\tsmbootstrap\tsmediawelcomepage.cpp,303)]LOG]!><time="09:30:12.812+480" date="02-11-2014" component="TSPxe"
    context="" type="0" thread="1200" file="tsmediawelcomepage.cpp:303">
    <![LOG[Setting wizard error: An error occurred while retrieving policy for this computer  (0x80092004). For more information, contact your system administrator or helpdesk operator.]LOG]!><time="09:30:12.812+480" date="02-11-2014"
    component="TSPxe" context="" type="0" thread="1164" file="tsmediawizardcontrol.cpp:1588">
    <![LOG[WelcomePage::OnWizardNext()]LOG]!><time="09:30:12.812+480" date="02-11-2014" component="TSPxe" context="" type="0" thread="1164" file="tsmediawelcomepage.cpp:340">
    <![LOG[Skipping Confirmation Page.]LOG]!><time="09:30:12.812+480" date="02-11-2014" component="TSPxe" context="" type="0" thread="1164" file="tsmediaconfirmationpage.cpp:170">
    <![LOG[Skipping Task Sequence Selection Page.]LOG]!><time="09:30:12.828+480" date="02-11-2014" component="TSPxe" context="" type="0" thread="1164" file="tsmediataskselectionpage.cpp:118">
    <![LOG[Skipping Variables Selection Page.]LOG]!><time="09:30:12.828+480" date="02-11-2014" component="TSPxe" context="" type="0" thread="1164" file="tsmediavariablesselectionpage.cpp:155">
    <![LOG[Skipping Resolve Progress Page.]LOG]!><time="09:30:12.828+480" date="02-11-2014" component="TSPxe" context="" type="0" thread="1164" file="tsmediaresolveprogresspage.cpp:96">
    <![LOG[Activating Finish Page.]LOG]!><time="09:30:12.828+480" date="02-11-2014" component="TSPxe" context="" type="0" thread="1164" file="tsmediafinishpage.cpp:107">
    <![LOG[Initializing the countdown timer.]LOG]!><time="09:30:12.828+480" date="02-11-2014" component="TSPxe" context="" type="0" thread="1164" file="tsmediafinishpage.cpp:197">
    <![LOG[Loading bitmap]LOG]!><time="09:30:12.828+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1164" file="tsmbootstrap.cpp:1271">
    <![LOG[Executing command line: X:\WINDOWS\system32\cmd.exe /k]LOG]!><time="09:30:13.973+480" date="02-11-2014" component="TSBootShell" context="" type="1" thread="752" file="bootshell.cpp:860">
    <![LOG[The command completed successfully.]LOG]!><time="09:30:13.973+480" date="02-11-2014" component="TSBootShell" context="" type="1" thread="752" file="bootshell.cpp:942">
    <![LOG[Successfully launched command shell.]LOG]!><time="09:30:13.973+480" date="02-11-2014" component="TSBootShell" context="" type="1" thread="752" file="bootshell.cpp:432">
    <![LOG[Suspending the countdown timer.]LOG]!><time="09:30:15.829+480" date="02-11-2014" component="TSPxe" context="" type="0" thread="1164" file="tsmediafinishpage.cpp:384">
    <![LOG[Exiting task sequence wizard.]LOG]!><time="09:30:17.065+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1164" file="tsmediawizardcontrol.cpp:2388">
    <![LOG[Exiting with return code 0x00000000]LOG]!><time="09:30:17.081+480" date="02-11-2014" component="TSPxe" context="" type="1" thread="1164" file="tsmbootstrap.cpp:1238">
    <![LOG[Execution complete.]LOG]!><time="09:30:17.081+480" date="02-11-2014" component="TSBootShell" context="" type="1" thread="756" file="bootshell.cpp:693">
    <![LOG[hMap != 0, HRESULT=80070002 (e:\nts_sccm_release\sms\framework\tscore\environmentscope.cpp,493)]LOG]!><time="09:30:17.081+480" date="02-11-2014" component="TSBootShell" context="" type="0"
    thread="756" file="environmentscope.cpp:493">
    <![LOG[m_pGlobalScope->open(), HRESULT=80070002 (e:\nts_sccm_release\sms\framework\tscore\environmentlib.cpp,335)]LOG]!><time="09:30:17.081+480" date="02-11-2014" component="TSBootShell" context="" type="0"
    thread="756" file="environmentlib.cpp:335">
    <![LOG[this->open(), HRESULT=80070002 (e:\nts_sccm_release\sms\framework\tscore\environmentlib.cpp,553)]LOG]!><time="09:30:17.081+480" date="02-11-2014" component="TSBootShell" context="" type="0"
    thread="756" file="environmentlib.cpp:553">
    <![LOG[::RegOpenKeyExW (HKEY_LOCAL_MACHINE, sKey.c_str(), 0, KEY_READ, &hSubKey), HRESULT=80070002 (e:\nts_sccm_release\sms\framework\tscore\utils.cpp,809)]LOG]!><time="09:30:17.081+480" date="02-11-2014" component="TSBootShell"
    context="" type="0" thread="756" file="utils.cpp:809">
    <![LOG[RegOpenKeyExW is unsuccessful for Software\Microsoft\SMS\Task Sequence]LOG]!><time="09:30:17.081+480" date="02-11-2014" component="TSBootShell" context="" type="2" thread="756"
    file="utils.cpp:809">
    <![LOG[GetTsRegValue() is unsuccessful. 0x80070002.]LOG]!><time="09:30:17.081+480" date="02-11-2014" component="TSBootShell" context="" type="2" thread="756" file="utils.cpp:842">
    <![LOG[End program: ]LOG]!><time="09:30:17.081+480" date="02-11-2014" component="TSBootShell" context="" type="1" thread="756" file="bootshell.cpp:725">
    <![LOG[Finalizing logging from process 748]LOG]!><time="09:30:17.081+480" date="02-11-2014" component="TSBootShell" context="" type="1" thread="756" file="tslogging.cpp:1741">
    <![LOG[Finalizing logs to root of first available drive]LOG]!><time="09:30:17.081+480" date="02-11-2014" component="TSBootShell" context="" type="1" thread="756" file="tslogging.cpp:1583">
    <![LOG[LOGGING: Setting log directory to "D:\SMSTSLog".]LOG]!><time="09:30:17.081+480" date="02-11-2014" component="TSBootShell" context="" type="1" thread="756" file="tslogging.cpp:1808">
    I am stumped with this issue. As I said, this is new to me, but I have so far been able to set it all up to a working state, up until this SQL issue occurred.
    I look forward to your responses.
    Cheers,
    Kyle.

    Untick the "Use PKI Client Certificate when available" in the Site Properties. I would create a self-signed certificate for the DP. Don't forget to Update DP for all your boot images when you are finished.
    Gerry Hampson | Blog:
    www.gerryhampsoncm.blogspot.ie | LinkedIn:
    Gerry Hampson | Twitter:
    @gerryhampson

  • Win 7 / System Update 4 "An error occurred while downloading packages" Please review LOG?

    Team Lenovo,
    I am having problem with TVSU 4.0 on a Windows 7 64 bit system where it gets to about 17-18% and consistently gives me "An error occurred while downloading packages"
    I've made sure no firewalls are active.  Am not using an Proxy servers and have turned off "automatically detect settings" in Internet Options.  I've tried to uninstall and reinstall and no change.  I've also tried to run as an Administrator and no luck either.
    I reviewed the logs that are located at:
    C:\Program Files (x86)\Lenovo\System Update\logs
    I've highlighted in BOLD the entries below I feel may be the issue, but not sure how to resolve it.  I did notice download.lenovo.com link when I try to reach it directly shows file not found???
    [ThinkVantage System Update build: 2009-10-19 4.00.0024]    2/5/2011 4:13:45 PM
    Info    2011-02-05 , 04:13:45
        at Tvsu.Environment.EnvironmentManager..ctor()
        Message: Starting Environment Manager...
    Info    2011-02-05 , 04:13:45
        at Tvsu.Nls.NlsResources..ctor()
        Message:
    The active language is: EN
    The default language is: EN
    The OS language is: EN
    The language loaded type is: OS
    Severe    2011-02-05 , 04:13:45
        at Tvsu.Sdk.SuSdk.StartApplication()
        Message: Application runs with the framework: 2.0.50727.4952
    Info    2011-02-05 , 04:13:45
        at Tvsu.Engine.DataBase.InitializeDataBase()
        Message: Initializing the DataBase from file: updates.ser
    Warning    2011-02-05 , 04:13:45
        at Tvsu.Gui.Util.Tools.get_SystemVendor()
        Message: The vendor was resolved to THINK
    Info    2011-02-05 , 04:14:11
        at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
        Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
    Info    2011-02-05 , 04:14:11
        at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
        Message: Direct connection found
    Info    2011-02-05 , 04:14:11
        at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
        Message: Connection type set to DIRECT in ConnectionSettingsBean
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Task.Task.Start()
        Message: The current process is:HelloProcess
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Task.Task.Start()
        Message: Executing the PreProcess HelloProcess
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Task.Task.Start()
        Message: Executing the StartProcess HelloProcess
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
        Message: The chm help file is already present in the system
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: The test.properties file was not found, the normal Hello process will continue.
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: HelloProcess Started
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: Client level: HelloLevel_8_05_80
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
        Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_05_80.xml
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
        Message: The UDF will be downloaded to-> C:\Program Files (x86)\Lenovo\System Update\session\system\SSClientCommon\HelloLevel_8_05_80.xml
    Info    2011-02-05 , 04:14:11
        at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
        Message: Connection settings bean found for download.lenovo.com
    Info    2011-02-05 , 04:14:11
        at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
        Message: Connection type set to DIRECT in ConnectionSettingsBean
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: UDF download status is -> Failed
    Severe    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: Could't connect to the HelloServer, no UDF file was downloaded
    Info    2011-02-05 , 04:14:11
        at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
        Message: Running egather minimal.....
    Info    2011-02-05 , 04:14:11
        at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
        Message: Setting PROCESSING status.
    Info    2011-02-05 , 04:14:11
        at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
        Message:  /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
    Info    2011-02-05 , 04:14:11
        at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
        Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
    Info    2011-02-05 , 04:14:14
        at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
        Message: RC eGatherer: 0
    Info    2011-02-05 , 04:14:14
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: MTM received from eGather: 4389AB8
    Info    2011-02-05 , 04:14:14
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: Data to be set in the Environment Manager to use with Quest:
    QOS (Quest OS): Windows 7
    QOSLang (Quest language): EN
    MTM: 4389AB8
    Info    2011-02-05 , 04:14:14
        at Tvsu.Engine.Task.Task.Start()
        Message: Executing the PostProcess HelloProcess
    Info    2011-02-05 , 04:14:14
        at Tvsu.Engine.Task.Task.Start()
        Message: The process HelloProcesshas been finished.
    Info    2011-02-05 , 04:14:14
        at Tvsu.Engine.Task.Task.StartExecution()
        Message: PostTask
    Info    2011-02-05 , 04:14:14
        at Tvsu.Sdk.SuSdk.GetSystemProperties()
        Message: Return the System Properties
    Info    2011-02-05 , 04:14:14
        at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
        Message: Get Applicable Updates
    Info    2011-02-05 , 04:14:14
        at Tvsu.Engine.Task.Task.Start()
        Message: The current process is:HelpCenterQuestProcess
    Info    2011-02-05 , 04:14:14
        at Tvsu.Engine.Task.Task.Start()
        Message: Executing the PreProcess HelpCenterQuestProcess
    Info    2011-02-05 , 04:14:14
        at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
        Message: Setting DONE status.
    Info    2011-02-05 , 04:14:14
        at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
        Message: Setting PROCESSING status.
    Info    2011-02-05 , 04:14:19
        at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
        Message: Creating a new Connection Settings Bean instance to Host: www-03.ibm.com
    Info    2011-02-05 , 04:14:19
        at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
        Message: Direct connection found
    Info    2011-02-05 , 04:14:19
        at Tvsu.Engine.Task.Task.Start()
        Message: Executing the StartProcess HelpCenterQuestProcess
    Info    2011-02-05 , 04:14:19
        at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchEgather()
        Message: Launching Egather
    Info    2011-02-05 , 04:14:19
        at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
        Message: Running egather complete.....
    Info    2011-02-05 , 04:14:19
        at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
        Message: Launching HelpCenter
    Info    2011-02-05 , 04:14:19
        at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
        Message:  /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysreco""" -silent -local -section SYSTEM_SUMMARY REGIONAL_SETTINGS SMBIOS_INFORMATION Firmware_Information Installed_Software SMBIOS_INFORMATION DEVICE_DRIVERS_AND_SERVICES IDE_DEVICE_INFORMATION DEVICE_MANAGER_SETTINGS -p device_manager enable_hardwareid /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
    Info    2011-02-05 , 04:14:19
        at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
        Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
    Info    2011-02-05 , 04:14:19
        at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
        Message: Setting QuestResponse Path to: C:\Program Files (x86)\Lenovo\System Update\session\QuestResponse.xml
    Info    2011-02-05 , 04:14:19
        at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
        Message:
    Quest Url: https://www-03.ibm.com/pc/support/services/questquery/pc_support_services_questquery_viewer_EDAPortB...
    Info    2011-02-05 , 04:14:19
        at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
        Message: Uri to download-> https://www-03.ibm.com/pc/support/services/questquery/pc_support_services_questquery_viewer_EDAPortB...
    Severe    2011-02-05 , 04:14:19
        at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
        Message: Unexpected exception setting the request-> <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><soapenv:Header/><soapenv:Body><p869:getDescriptors xmlns869="http://www.ibm.com/xmlns/prod/pc/esupportda/binding/20041013"><agent>TVSUWeb/1</agent><queryValue>4389AB8</queryValue><os>Windows 7</os><osLanguage>EN</osLanguage></p869:getDescriptors></soapenv:Body></soapenv:Envelope>
        Exception:
            Message: The underlying connection was closed: An unexpected error occurred on a receive.
            Type: System.Net.WebException
               at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
       at System.Net.HttpWebRequest.GetRequestStream()
       at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
    Info    2011-02-05 , 04:14:19
        at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
        Message: Exception setting the request content
    Info    2011-02-05 , 04:14:19
        at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
        Message: Tvt.FileDownloader.DownloadException
    Exception setting the request content
       at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
       at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
       at Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
       at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
        Exception:
            Message: Exception setting the request content
            Type: Tvt.FileDownloader.DownloadException
               at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
       at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
       at Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
       at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
    Severe    2011-02-05 , 04:14:19
        at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
        Message: An error ocurred while contacting the help center
        Exception:
            Message: Exception setting the request content
            Type: Tvt.FileDownloader.DownloadException
               at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
       at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
       at Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
       at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
       at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
    Info    2011-02-05 , 04:14:19
        at Tvsu.Engine.Task.Task.Start()
        Message: Executing the PostProcess HelpCenterQuestProcess
    Severe    2011-02-05 , 04:14:19
        at Tvsu.Engine.Task.Task.StartExecution()
        Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isException setting the request content
        Exception:
            Message: Exception setting the request content
            Type: Tvt.FileDownloader.DownloadException
               at Tvsu.Engine.Task.Task.Start()
       at Tvsu.Engine.Task.Task.StartExecution()
    Info    2011-02-05 , 04:14:20
        at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
        Message: Setting FAILED status.
    Info    2011-02-05 , 04:14:20
        at Tvsu.Gui.GUIController.ShowErrorMessage(Exception e)
        Message: Error while downloading packages.
        Exception:
            Message: Exception setting the request content
            Type: Tvt.FileDownloader.DownloadException
               at Tvsu.Engine.Task.Task.StartExecution()
       at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
       at Tvsu.Gui.Util.ProgressThread.InitSearch()
    Info    2011-02-05 , 04:14:20
        at Tvsu.Gui.FlowScreens.Messages.ShowMessage(String message, String title, String mastheadtext, MessageType t, Boolean check, IWin32Window owner)
        Message: Showing ERROR Message: < An error occurred while downloading packages.

    Thank you for the reply.  I already have NET. Framework 4.x installed and I stil have the same problem.
    I looked at the logs again and I believe the issue is that I can not download this file:
    https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_05_80.xml
    Can someone try that link and see if they get anything?  I keep getting in my browser "file not found".
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: HelloProcess Started
    Info    2011-02-07 , 09:23:47
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: Client level: HelloLevel_8_05_80
    Info    2011-02-07 , 09:23:47
        at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
        Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_05_80.xml
    Info    2011-02-07 , 09:23:47
        at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
        Message: The UDF will be downloaded to-> C:\Program Files (x86)\Lenovo\System Update\session\system\SSClientCommon\HelloLevel_8_05_80.xml
    Info    2011-02-07 , 09:23:47
        at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
        Message: Connection settings bean found for download.lenovo.com
    Info    2011-02-07 , 09:23:47
        at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
        Message: Connection type set to DIRECT in ConnectionSettingsBean
    Info    2011-02-07 , 09:23:47
        at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
        Message: Setting PROCESSING status.
    Info    2011-02-07 , 09:23:47
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: UDF download status is -> Failed
    Severe    2011-02-07 , 09:23:47
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: Could't connect to the HelloServer, no UDF file was downloaded

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