Error -4960 on Mac

I downloaded CS6 Design & Web Premium trial version over the night. I did have to restart the download because of a network failure. I came back to my computer this morning and Adobe Assistant is still trying to extract the file - There was a Pop-up window with the error message but nothing else. When I had the outage, the message said I might need to 'refresh' the download - Do I need to delete it and redownload it?
System - Mac OSX 10.7.4
thanks!

Yes, you need to close the current download and inicate again.
http://www.adobe.com/downloads/

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Error 4960/103 mac operating system

I downloaded the trial several times in different places: desktop, new folders etc. It downloads the product showing the % of completion then gets to extracting files this might take a while and does not finish. what is going wrong after it downloads?

Yep this is completely expected behavior for choosing to download the install files to the Application folder. Please choose the default of your User folder or your desktop. The Adobe Download Assistant does not have sufficient rights to write install files to the Application folder.
Once the download is complete the installer will be launched and then install the Application files to the Application folder.

Cs6 trial on mac not opening error 4960

trying to download cs6 trial on my mac i open and a error cannot open disk something error 4960. download bar/window keeps running as if it will extract but it wont

It is likely the download is corrupt if it is stuck at extracting. You can try canceling and trying the download again. Alternately you can follow the steps listed at http://forums.adobe.com/thread/981369 to initiate a direct download.

I'm getting error 4960 when trying to download Photoshop Elements 12 trial to my Mac

I have been trying to download the trial for Photoshop Elements 12 to my Macbook Pro but I'm getting and error message 4960. Can anyone suggest where it's going wrong? Many thanks.

New User when exactly are you receiving error 4960? Is it during the download or when you try to install?
I would also recommend reviewing http://forums.adobe.com/message/4301394#4301394 which discusses this topic.

Error -4960

My computer seems to be having difficulties extracting the Adobe Trial files after downloading.
An error message has come up which says:
"The following disk images can't be opened Design Premium_CS5_5 error -4960."
I am trying to download to a MacBook Pro operating Mac OS X version 10.7.3
Could you please advise what the problem is and what I need to do to fix it?
Thanks!

This would seem to indicate that the DMG file you downloaded is corrupted. I would recommend trying the download again. What type of an Internet connection are you using btw?
Alternately you can also follow the steps listed in http://forums.adobe.com/thread/981369 to initiate a direct download. Although that may not solve your issue if it is an Internet connection issue.

Adobe Download Assisstant - Error 4960

Hi. I've been having alot of trouble intalling the trial of Adobe Photoshop elements 11. I've found solutions until now when I get the message "the following disk images could not be mounted - error 4960"
I'm on a 2012 Macbook pro w/ retina display
MAC OSX 10.8.2
Also I just want to say I've had nothing but trouble with the download assisstant, it really doesn't work well.
EDIT: tried direct downlod link and got "access denied" message.

Hi Rrbtellt,
Please refer the KB doc for help in troublshooting the download assistant errors : http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html
Else you can follow the steps below carefully to download Photoshop Elements 11 for MAC :
1. Navigate to Photoshop Elements 11 downloads page : http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=us
2. Sign in with your Adobe ID.
3.Copy and paste the following link on the address bar and hit enter :
http://trials3.adobe.com/AdobeProducts/PSE/11/osx10/PhotoshopElements_11_WWEFDJ.dmg
4. Save the file.
5. Run the .dmg file to start installing.

I am getting a error 4960.

I am getting a error 4960. I am downloading the master collection CS6. Using a imac . What can i do i tried to delete all the files and download again but that is not working. I am using adobe download assistan for this.

This error ususally comes up if the extraction of files was interrupted or the installer package is incomplete or corrupted.
Try downloading it again from the following link :
The workflow is :
1. Navigate to : http://www.adobe.com/cfusion/tdrc/index.cfm?product=master_collection
2. Sign in with your Adobe ID and Password.
3. Copy and paste the following link on the address bar and hit enter.
Adobe Master Collection CS6 English Mac
http://trials2.adobe.com/AdobeProducts/STAM/CS6/osx10/MasterCollection_CS6_LS16.dmg
4. Save the file.
5. Run the file.

Installation file doesn't work: Error -4960

Hey!
I just bought a wacom intuos4 graphics tablet and with it I was supposed to get Photoshop Elements 8. Well, it started out well: when I registered my product downloading PSE8 became available. I downloaded the file but it wouldn't open. Instead, it says PSE8_mac.dmg Error -4960. And yes, I'm a mac user: I'm not trying to install a mac file on pc or vice versa. Soo... what's the deal? Are there any fixes?
The program is downloadable only for a limited time (I mean like a couple more hours anymore). I'm downloading the file again but I don't believe it's going to be of any help.
I'm pretty desperate, really.

I am sorry for all the trouble, I downloaded the file again and this time it worked. Must've been something wrong with my Internet connection the first time or something. I should've had more patience before posting here but I just paniced.
PS. I downloaded it from Wacoms website, not from here.

How can I tackle error 4960 while downloading Master Collection CV5?

I'm using a Macbook Pro. It took some 40 hours over 3 days to download CS5 (thorugh wifi) and at the end of it...it showed me the following error....
The following disc images could not be opened
Image Reason
MasterCollection_CS5_ error -4960
Now it just say Extracting...it might take a while!!!
Is this error because i did not download at one go? Pl help... I do not want to go through the ordeal of another download!!

if your still having problems downloading i figured it out. the download you first tried was interrupted and didnt download completely so what you have to do is
1) in the top right of a mac click search and search for MasterCollection_CS5_ (or what you error is IE photoshop_12_1 ect...)
2) the click "show all in finder"
3) look for the .dmg file "MasterCollection_CS5_.dmg" and delete it
4) try to down load again WITHOUT interuption.

Imovie can not import error -4960

Aloha Everyone,
Need some help again...I just imported some clips from my hard drive into Imovie. Then as I began to import the next few clips, imovie says that it can not import this file and gives me error 4960. I've tried to download the manuals etc to see what this error is, but to no avail. Could someone please tell me if you know what this error is...or where I can find that information.
Much Mahalos
Aloha

"coreFoundationUnknownErr = -4960"
This is a System error that indicates an OS problem.
Prevent Mac Disasters
Eight Simple Steps You Can Take Now to Keep Your Mac from Falling Apart
http://www.macworld.com/2005/01/features/preventmacdisasters/index.php
(Article is in 3 parts, don't miss parts 2 and 3)

DesignPremium_CS5 error -4960

I had a trial version of Photoshop CS5 and purchased the extended version.
I keep getting all kinds of errors:
DesignPremium_CS5 error -4960
Photoshop_12_1-LS1-3.exe file is all garbled letters
Photoshop_12_1-LS1-3.7z says Safari can't open it
I even tried entering the serial number into the trail version and nothing works.
I have uninstalled and reinstalled tried everything over several time.
Very frustated at this point an over due on a deadline now.
Any suggestions?

It appears you are using Safari does this mean you are using the Mac OS or Windows? The names of the files you have listed would seem to indicate that you are trying to download a Windows version of Photoshop.

Quicktime Error 4960

Just downloaded quicktime716.dmg and received this message when I tried to open it:
The following disk images failed to mount - reason error 4960.
Any help would be most appreciated.
iMac 20" screen Mac OS X (10.4.9)

Try using Software Update instead of a Web download.

Error -4960 in Entourage + frozen files and folders on desktop

Hi,
I did a 10.5.8 OS update and am getting a Error 4960 in Entourage. I have since done a verify and repair disk. i have verified the database etc. Moreover all folders on my Mac Book pro have frozen and i cannot drag and drop anything. Can this forum please make suitable suggestions to overcome this issue... please!!
Thanks,
Watchguru

Can this forum please make suitable suggestions to overcome this issue...
Post your question in the Entourage forums: http://www.officeformac.com/productforums

ERROR 4960, Can't Import Photos

I am doing an iMovie Project and when I wanted to insert some pictures, I got an Error 4960 message and iMovie wouldn't take my picture. I haven't messed with any of the settings, I think. I changed the format of the pics from TIFF to JPG but that didn't help at all.

Hi
Don't know what the code is meaning BUT I used both .tif and .jpg in my projects.
I would try trashing the pref file. Read on.
*Not knowing the origin to Your problem - General approach when in trouble is as follows:*
• Free space on internal (start-up) hard disk if it is less than 10Gb should rather have 25Gb
• Hard disk is untidy: Repair Permissions, Repair Hard disk (Apple Disc Util tool)
• Delete iMovie pref file - or rather start a new user/account - log into this and re-try
• Third party plug-ins that doesn't work OK (not relevant for iMovie’08)
• Program miss-match: iMovie 5.0.2, up to Mac OS X.4.11 AND QuickTime 7.4.1 - is OK
• Program miss-match: iMovie 6.0.3 or 6.0.4, Mac OS X.4.11 AND QuickTime 7.4.1 - is OK (might work under Leopard)
• Program miss-match: iMovie’08 v. 7.0.1, Mac OS X.4.11 AND QuickTime 7.4.1 - is OK (might work under Leopard)
• Screen must be set to Million-colors
iMovie pref file resides:
Mac Hard Disk (start-up HD)/Users/"Your account"/Library/Preferences and is named: com.apple.iMovie.plist
While iMovie is NOT RUNNING - move this file out to desk-top.
Now restart iMovie.
From LKN 1935: (in this case = iMovie HD (5), I tried it all, but nothing worked.
Your answer (above) has been helpfull insofar as all the different trials led to the conclusion that
there was something wrong with my iMovie software. I therefore threw everything away and reinstalled
iMovie from the HD. After that the exportation of DV videos (there has not been any problem with HDV videos)
to my Sony camcorders worked properly as it did before.
Yours Bengt W

Design web Premium C error -4960

Design web Premium C error -4960 keeps showing up when I try and download the adobe download reader!!
I have a Mac Book Pro 15" retna display, 2.3 GHz Intel Core i7 with 16GB 1600 MHz DDR3.
I want to buy the CS6 master collerction, and I cant even downlaod it!!!!!!!!!

Try:
Troubleshoot Adobe Download Assistant
http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html
If you continue having difficult, you can try downloading the software directly from the site linked below. Just be sure to follow the Very Important Instructions section there.
CS6: http://prodesigntools.com/adobe-cs6-direct-download-links.html

Error -4960 on Mac

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