Error 4960 - photoshop elements 11

Adobe download assisstant has been trying to 'extract' elements 11 for several days now - it wont respond to me trying to stop it.  How do I get rid of it so I can start again.

Hi karyn McCondach
The extraction never completed so your download is not complete.  Please try downloading again.  Alternately you can follow the steps listed at http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l to initiate a direct download of the software.

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