Error -50 Please check that network connectivity is active
I ran the diagnostics and everything was fine. I made sure my itunes was up to date. I restarted my computer. I tried to download a song from the itunes store and had no problems, but the newest episode of the vampire diaries (I have a season pass) won't download.
Refer to this article
http://support.apple.com/kb/TS3297
"Error -50," "-5000," "8003," "8008," or "-42023"
These alerts occur due to timeouts or conflicts trying to write a file during download.
If you encounter this issue while accessing iTunes Store:
See iTunes 9: "One Moment Please" or "Error (-50)" message when accessing iTunes Store
If you encounter this issue while while downloading something from the iTunes Store:
Delete your iTunes Downloads folder, located in:
Mac OS X:
~/Music/iTunes/iTunes Media/Downloads Note: "iTunes Media" may appear as "iTunes Music. Also, the tilde (~) refers to your Home directory.
Windows Vista:
\Users\username\Music\iTunes\iTunes Media\Downloads\
Windows 7:
\Users\username\My Music\iTunes\iTunes Media\Downloads\
Windows XP:
\Documents and Settings\username\My Documents\My Music\iTunes\iTunes Media\Downloads\
After locating your iTunes Downloads folder:
Quit iTunes.
Delete the Downloads folder on your computer.
Open iTunes.
Choose Store > Check for Available Downloads.
Enter your account name and password.
If you encounter this issue while while downloading Digital Copies using Windows:
Use MSCONFIG (directions for Windows XP and Windows Vista/Windows 7) to disable conflicting software.
If using MSCONFIG steps resolves the issue, you may want to use the System Configuration Utility to turn on the third-party System Services and Startup Items one at a time (restarting your computer after turning on the item or items) to identify which System Service or Startup Item is causing the conflict.
You can turn all of them back on by selecting the Normal Startup option under the General tab of the System Configuration Utility window, but please note that this may cause the issue to reoccur.
If you are able to isolate the issue to a particular third-party software, you may wish to contact them to let them know of the conflict.
Similar Messages
-
My iMessage will not let me sign in. The error message "Please check your network connection and try again" keeps popping up. I am connected to wifi.
Welcome to Apple Support Discussions,
Have you tried:
Turn FaceTime or iMessage off and then back on in Settings.
Launch Settings by tapping the icon on the Home screen
Scroll down to Messages or FaceTime
Toggle the switch from on (green) to off (white)
Wait a minute
Toggle the switch back to on (green)
Wait for it to re-activate
Hard reboot your iPhone, iPod touch, or iPad
Make sure you're on Wi-Fi
Hold down both the Home button on the front, and the Sleep/Wake button on the top of your device
Wait for the Apple logo to appear
If it still doesn't work, repeat step 1 (turning FaceTime or iMessage off and on)
Reset network settings
Launch Settings by tapping on the icon on the Home screen
Tap on General
Scroll all the way to the bottom and tap on Reset
Tap on Reset Network Settings
If it still doesn't work, repeat step 1, then step 2, above (Turning FaceTime or iMessage off and one, rebooting).
(Source: http://www.imore.com/having-trouble-imessage-or-facetime-ios-7-heres-how-fix-it) -
Help
I dont understand when i download a movie or tv series on my mac book air i get this error message after buying it! its iTunes while downloading a movie it say error please check that the connection to the network is active and try again what does this mean i have an internet connection !!!Hello.
Certain types of software can affect the way a computer sends and receives information from the Internet. This article may help you resolve the issue:
Information about error -50 and downloading videos
http://support.apple.com/kb/TS1583
If it did not work, contact iTunes Store via (http://www.apple.com/support/itunes/store/) and/or Apple Tech Support via 1-800-275-2273. -
what do i do after downloading iOS 3.1 software and "There was a problem downloading iOS 3.1.1 software update for ipod touch. an unknown error occurred (8288). Please check that the connection to the network is active and try again." comes up?
Hello, I hope by now you have resolved the upgrade issue, but if not, here is what I ended up having to do:
“SUCCESS!!! I took my iPod to a friend who is a computer programmer/genius. He turned off his wireless, hooked the ethernet cable directly into his computer, and the download went through without a hitch. YAY!”
Here is my original post explaining what I had already tried:
“Hi all,
I got an iPod Touch 1st gen for my youngest son for Christmas as a starter. It has the 2.1.2 ios on it, but after I paid for the upgrade to 3.1.1, I keep getting an error message (8288) saying there was a problem with the network connection. I have called customer service, and they suggested I try on a different computer, and if that didn't work, try connecting to a different network, and then trying the update. None of this has worked. It seems that tech support is clueless with this issue.
I have installed and unistalled iTunes 10.5, 10.3, 10.4, and now I am back with 10.5. I have tried looking up the issue from several search engines but no one seems to have a universal solution and I have tried several.
I really want to have this thing updated for himw hwne he opens it, but I am starting to worry that my purchase was a bust. I know this is the oldest version, but I don't want to buy a newer, more expensive iPod and him still not be mature enough to really take care of it. As I said, this one is a starter.
Can anyone help? Please?!
Thank you!!!
P.S. We have a PC, with Windows XP Home.”
Now, there seem to be a lot of different ways to solve the 8288 error, none of which are universal. Best of luck getting yours upgraded!
Tiffany
P.S. The post by Sparkhi is a link to his blog going into a long story about how he wanted Apple to pay him for “solving” the issue….the one that apparently has been solved by multiple solutions. I’m not trying to bash, it just bothers me that he put up this whole story and finally, at the very end of his blog post, posts his solution. -
The error
Therewas a problem downloading iOS 3.1.1 software update for ipod touch. an unknownerror occurred (8288). Please check that the connection to the network is active and tryagain.
Keeps coming up when I try upgrading iOs 3.1.1 software to my 8gb 1st generation iPod touch! Please help! I've looked at all other posts related and none helped.Hello, I hope by now you have resolved the upgrade issue, but if not, here is what I ended up having to do:
“SUCCESS!!! I took my iPod to a friend who is a computer programmer/genius. He turned off his wireless, hooked the ethernet cable directly into his computer, and the download went through without a hitch. YAY!”
Here is my original post explaining what I had already tried:
“Hi all,
I got an iPod Touch 1st gen for my youngest son for Christmas as a starter. It has the 2.1.2 ios on it, but after I paid for the upgrade to 3.1.1, I keep getting an error message (8288) saying there was a problem with the network connection. I have called customer service, and they suggested I try on a different computer, and if that didn't work, try connecting to a different network, and then trying the update. None of this has worked. It seems that tech support is clueless with this issue.
I have installed and unistalled iTunes 10.5, 10.3, 10.4, and now I am back with 10.5. I have tried looking up the issue from several search engines but no one seems to have a universal solution and I have tried several.
I really want to have this thing updated for himw hwne he opens it, but I am starting to worry that my purchase was a bust. I know this is the oldest version, but I don't want to buy a newer, more expensive iPod and him still not be mature enough to really take care of it. As I said, this one is a starter.
Can anyone help? Please?!
Thank you!!!
P.S. We have a PC, with Windows XP Home.”
Now, there seem to be a lot of different ways to solve the 8288 error, none of which are universal. Best of luck getting yours upgraded!
Tiffany
P.S. The post by Sparkhi is a link to his blog going into a long story about how he wanted Apple to pay him for “solving” the issue….the one that apparently has been solved by multiple solutions. I’m not trying to bash, it just bothers me that he put up this whole story and finally, at the very end of his blog post, posts his solution. -
As the subject line. When I try to activate either iMessage or FaceTime I get this error message "Could not sign in. Please check your network connection and try again." Funny thing Safari works just fine with my network connection. The device in question is an iPhone4. iOS 7.06
The following link has a section for dealing with that error message that may help: http://support.apple.com/kb/TS4268
-
Hello, I've started having an issue downloading songs and apps from iTunes to our PC which has Windows XP Professional installed. We also use Karspersky Anti-Virus and Firefox as an internet browser. Have never had this issue before, it comes up with "An unknow error has occured and downloads are stopped with an error 8003. Also says please check your network connection" We have no issue connecting to iTunes store or the network so not sure how to fix this. It is very frustrating. Have checked Windows Firewall and iTunes is an exception, can't think of anything else why it won't work.
I sounds as though you need to start again. The following article tells you how to completely remove iTunes and Quicktime. If you didn't actually install iTunes you wont find it in add/remove programs so you can't do that bit, but still delete the iTunes folder in Program Files as advised in the article.
http://docs.info.apple.com/article.html?artnum=93698
Once you have got rid of them, try installing the latest version of iTunes. There is a link to it in the article.
Itunes wont move your music for you, get iTune sgoing then ask again. -
I am trying to order a book with iphoto, I keep getting the same error message.
" A network error occurred while processing your order, please check your network connection and try again"
I get the billing part up, it has even uploaded my jpegs but at the final process, I get the same message.
I have ordered two books a few months ago without any problems.
Now I keep getting the same message either half way into
the order or at the final hurdle after the images have been uploaded.
Any ideas?
My shared Network has been fine and that does'nt seem an issue.
Help.Try again in a couple of hours - sometimes it is a temp condition
LN -
Facetime error "Could not sign in. please check your network connectivity and try again
When I try to log in to Facetime on my iMac, it gives me the an error. "Could not sign in. please check your network connectivity and try again" I have already tried fixing the time and I dont have any firewall installed
This could be a complicated problem to solve, as there are many possible causes for it. Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.
Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.
Step 1
Check the status of the service. If the service is down, wait tor it to come back up. There may be a localized outage, even if the status indicator is green.
Step 2
Sign out of iMessage and FaceTime on all your Apple devices. Log out and log back in. Try again to sign in.
Step 3
Restart your router and your broadband device, if they're separate. You may have to skip this step if you don't control those devices.
Step 4
From the menu bar, select
▹ About This Mac
Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.
Step 5
Take the steps suggested in this support article. If you don't understand some of the steps or can't carry them out, ask for guidance.
Step 6
From the menu bar, select
▹ System Preferences... ▹ Network
If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If the box marked SOCKS Proxy is checked, uncheck it. You don’t need to change any other settings in the window. Click OK and then Apply. Test.
The result may be that you can't connect to the Internet at all. Revert the change if that happens, or if iMessage still doesn't work. Remember that you must Apply any changes you make in the preference pane before they take effect.
Step 7
Select from the menu bar
▹ System Preferences… ▹ Flash Player ▹ Storage
and click
Block all sites from storing information on this computer
Close the preference pane.
Step 8
Make sure you know the ID and password you use with iMessage. Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
Use the search box in the toolbar of the Keychain Access window to find and delete all items with "iMessage" or "com.apple.idms" in the name. Log out and log back in.
Step 9
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
If iMessage worked in the guest account, stop here and post your results.
Step 10
Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you start up, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start and run than normal, with limited graphics performance, and some things won’t work at all, including sound outputand Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. After testing, restart as usual (i.e., not in safe mode) and test again.
If iMessage worked in safe mode, but still doesn't work when you restart in "normal" mode, stop here and post your results.
Step 11
Triple-click anywhere in the line below on this page to select it:
/Library/Preferences/com.apple.apsd.plist
Right-click or control-click the highlighted line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
Step 12
Reset the NVRAM.
Step 13
Reset the System Management Controller (SMC).
Step 14
Reinstall OS X.
Step 15
If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support. When you set up a support call, select "Apple ID" as the product you need help with, not the hardware model. That way, if you're not under AppleCare, you may be able to talk your way out of being charged for the call. -
NETWORK ERROR. PLEASE CHECK YOUR INTERNET CONNECTION AND TRY AGAIN
I've been getting this message when I try and play some
games...Flash 9.0.115 is required to view this content. Your
current version is 9.0.47. Please download the latest Flash Player.
But every time and try and download it I get this error
message NETWORK ERROR. PLEASE CHECK YOUR INTERNET CONNECTION AND
TRY AGAIN.
I've tried changing settings but nothings working, can anyone
please help meI SOLVED IT!!!!! LATEST FLASH IS INSTALLED!!!!
Here's what I did:
Read the information in the service note about the ridiculously sensitive download manager (DM)
ID:
kb400530
It gives instructions about internet settings necessary for the DM to work on multiple browsers. I use IE 7. Some were really non-obvious, like windows need to have no constraints on size, position. Most have to do with security, Active X settings.
However even after I followed the directions, I got the same error message.
But I'd gotten the general idea of what the DM needed, and went back to my Internet Options, and made a couple of additional changes. I'm not sure which of these was responsible for the success, but I'm resetting them afterward anyway.
For all the settings in which they allowed Prompt or Enable, I chose ENABLE.
I set Enable (vs. Prompt) for Download signed Active X controls (not secure) - this prompts a security risk bar, which didn't interfere
I also:
Set ENABLE for Run components not signed with Authenticode
Set ENABLE for Allow previously unused ActiveX controls to run without prompt
Set DISABLE for Automatic prompting for ActiveX controls
Set DISABLE for Automatice Prompting of ActiveX controls
Set DISABLE for Use Pop-Up Blocker
Set ENABLE for everything in under Scripting section
Anyway, you get the idea. I was trying to give the poor software every break I could, and it downloaded with no problem.
And then, the acid test.....I tried the site that had crashed because of lack of Flash 10 - and it tna perfectly....
Take that ADOBE!!!!
I hope something equivalent works for you. -
Just for the record:
I had received the error message "An error occurred while uploading one of your files. Please check your network connection and click Retry to resend your file" after all data apparently had been uploaded.
After trying everything recommended on the internet, I finally found the culprit: Glimmerblocker, an ad blocker!
(GlimmerBlocker version 1.4.16, Mac OS X 10.7.2 Lion)
Actually, the credit goes to the very patient German Apple support: they had finally asked me: "what software have you installed lately" ... a big applause to the guys there!
Best,
Gabriel.In our case, it was not third party software, but a problem with our router not accepting pings. If you are using a router be sure to set-up Enable WAN Ping Respond, in the advanced settings. I reviewed my wireless router's logs and found that it was blocking ICMP Type 3 packets from Apple's server. As a result, it would give the message, "An error occurred while uploading one of your files. Please check your network connection and click Retry to resend your file." You can find the blocked packets in your log based on the time you clicked the buy button for your iPhoto purchase (in my case about a dozen times). If your packets are blocked, then that is your problem.
I should have suspected it was the connection since the message plainly said, "...check your network connection...". However, I discounted this along with so many others based on the forums, since I could connect to the internet. If there only was a way the message could have gave a little more saying, "Enable your WAN Ping Respond now, or else!"
Good fortune on your road to Macenlightenment! -
"there was an error contacting the server. please check your network connection and try again."
On my Ipad Revel is giving me the following error:
"there was an error contacting the server. please check your network connection and try again."
The Ipad is connectd to the internet and it's the only app not working. This has been going on for 6+ months.I'm having the same problem on an iPhone and an iPad, while another iPhone and iPad are working perfectly, all on the same account. The Mac app is also working fine. I've reinstalled the apps on the iDevices and checked to make sure the region is set (it is) and all apps are up to date. What seems to happen is the app syncs perfectly, the blue progress bar shows the sync is complete, but the app continues to try to snyc, periodically flashing the connection error. If I quit or force quit the app or even force a restart of iOS 7.04, then open Revel, it immediately begins to sync, updates with no problem, but the sync icon continues to spin until I quit. Each time I activate the iDevice, I'm greeted by a message from Revel that the sync was interrupted. I open the app and it's back to the endless syncing and error messages.
Update: The problem continues. Message was edited by: lumierefl -
Please check that the connection to the network is active and try again
downloading from the itunes store for the first time using my new macbook pro. I am able to log on and I'm able to search the itunes site. When I purchase a movie or song, the download is about to start and then I get an error message "there was a problem downloading" " movie or song name"." Please check that the connection to the network is active and try again". I know the connection is good, I can surf the web with no issues and I can also move around the itunes store with no issues. Only downloading seems to be an issue.
Hello there, hembreerc.
The following Knowledge Base article provides some great steps for troubleshooting your issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I keep getting an error message when trying to log on to FaceTime and iMessage on my iPad mini with wifi...Could not sign in. Please check your network connection and try again. Help!
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
For non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
Cheers, Tom -
So our school lets us use Macbook Airs for the school year, and it has facetime on it. I know facetime isn't blocked because like everyone else is using it. So I decide to give it a try. I click the icon, it says enter your apple ID. I dont have one, so I click to make one, and do so. I then enter my apple ID and click next. The screen reads "People will call you using your email address. What email address would you like to use?" I enter my email address in the box below the message, and then go to my email and click the link, and sign in, thus verifying the email. I go back to the facetime window, and click next. At the top it says Verified, but when I click next it doesn't go on to the next step, it simply blacks out the next button so that I can not click it, and after a few minutes a message comes up that says "Could not verify the email address. Please check your network connection and try again."
So that is the issue, please help!!!!!
*Note-I repeat that I know it is not blocked by the school because everyone else uses it just fine.*Hello BassoonPlayer,
Since you are using one of the the school's Macbooks, it is quite possible that the time and date are not properly set on the computer that you are using. FaceTime will not work if you do not have the proper time zone set up for the location that you are in. This past week, there were a two other Macbook users I've helped by simply telling them to set the Date/Time properly. By the way, you described your problem very well, which makes it easier for us to help you. Hope this solves your problem -- if not, post back and I can suggest other remedies.
Wuz
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