Error -5000 updating iphone software
I have being trying to update my iphone4 for hours. firstly it froze while backing up.
then this appeared 'an error occurred while backing up this iphone (-5000). Would you like to continue to update this iphone? Continuing will result in the loss of all contents on this iphone.'
what do i do to download it?
Well I checked and all my USBs are 5.0 or higher. However, i have 4+ USB ports on the back of my computer. I tried two different ones and the second one allowed me to pull in my photos (which i could not do before). However, It still will not let me update the iPhone software. Same error - you do not have permission to access the selected resource.
Similar Messages
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Error when updating iPhone software.
error: [There was a problem downloading the iPhone software for the iPhone "Eliz's iPhone". You do not have permission to access the requested resource.] I am trying to update iPhone to version 1.1.4 and I get the above error. I have reset the iPhone, restarted my computer, updated and repaired iTunes software (7.6.1.9)and nothing works. Has anybody else had this problem? Anybody know how to fix it?
Well I checked and all my USBs are 5.0 or higher. However, i have 4+ USB ports on the back of my computer. I tried two different ones and the second one allowed me to pull in my photos (which i could not do before). However, It still will not let me update the iPhone software. Same error - you do not have permission to access the selected resource.
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While updating iphone software to 5.0.1, I am getting error that Iphone could not be updated because the firmware file not compatible.
Can anyone help me to resolve this issue.Using iTunes 10.5.2.11 on a PC running 64 bit Windows 7
First did a full back up of iphone using iTunes
Put iphone into Recovery Mode ( http://support.apple.com/kb/ht1808 ). Erases all user data and settings!
Disconnected USB cable from iphone
Powered off iphone by holding down Sleep/Off button until slider appeared, slid to off, waited until screen dark
Pressed and kept holding Home button while plugging cable back into phone
I still saw the graphic on the iphone that said to plug into iTunes, so I unplugged and re-plugged cable. (I may have released the Home button too soon)
Recovery Mode alert came up in iTunes.
Followed all iTunes prompts to restore phone - it downloaded and sucessfully installed iOS 5.0.1
iphone did not appear in iTunes due to missing pairing file (that made me nervous)
iphone was now at factory settings. I followed prompts on iphone screen to start reactivation process
Eventually the iphone asked if I wanted to restore from a back-up (whew!)
A window opened in iTunes and I was able to select my previous back-up file for the restore
A full restore from back-up then occured
I also allowed a carrier settings update to occur when prompted (not sure that happens in all cases)
When the restore was done I had to re-enter some passwords, but everything was there
iOS is now 5.0.1 (9A406). The whole process took about an hour. -
Having problems updating iphone software to version 5.0
I currently have version 4.3.1 and finally decided to update iphone software to version 5.0. It goes through the 6 minute process, but then I get the error message: "There was a probem downloading the software for the IPhone -----. The network connection ttimed out. Make sure your network setting are correct and your network connection is active or try again later."
I've tried several times and keep getting the same message. My network connection is active and I've just the firewall and made sure it allows itunes updates.
Please help! Any other suggestions? When answering please be very specific - I'm really clueless with the computer.
Thanks in advance!try this,
Plug in, click update software, and click download ONLY.
Let the ipsw file download complete,... then click update.
This way is much better. If you keep having error message, its either your internet connection is inconsistent or Apple's server is inconsistent... usually more likely the former. -
i am updating my iPhone4s with the most recent OS software update and its been almost 3 hrs now and it has not completed its update. It is still " verifying updated iPhone software. How long does it take for the update to be completed. Thanks
Well the term "hotlined" I have never heard before. In any case many states (like NY) just passed regulatory powers to the State Public Service Commission of which it may be called something different in your state. You could file a complaint with them. Or file a complaint with your state attorney generals office, they also take on wireless providers.
The problem here is the staff you speak to are poorly trained, in days gone by it took one call to them and they pulled up your account and see the error and had the authority to remove any errors. They did not remove legitimate account actions, but used their heads instead of putting a customer off or worse lying to the customer.
Its a shame you have to go through what you going through.
Good Luck -
"Verifying updated iPhone software" message for 4 hours now, please help!
I'm trying to update to 1.1.1 for 4 hours now, and after downloading and extracting the "Verifying updated iPhone software . . ." message doesn't disappear, nor does it advance or anything.
my phone has never been hacked in any way nor have there been any 3rd party things installed. I signed up as a new at&t customer on day 2 of the iPhone release and never had any trouble till now.
I'm currently overseas and won't be back for the next month. so I've been using me iPhone as an iPod and mail device (wherever I have wireless access) since at&t isn't working here.
could that be why it is not verifying the software and "stuck" in this mode for more than 4 hours now?
I haven't gotten any of the error messages that are mentioned in the other threads, but I'm afraid to disconnect it, as I'm not sure what's going to happen.
Please help!never mind. I disconnected it, had to restore it to factory settings, but it all came back and now it's working with the new udpate!
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I am getting an 1015 error while updating Iphone 3G with latest iTunes pls help me to restore iPhone 3G
Try this and see if this helps http://support.apple.com/kb/TS3694#error1015
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I've downloaded the ios7 software to my iphone but it didn't let me install it over air so I connected my iphone to itunes and updated it .. it's now stuck half way through saying 'updating iphone software' it's been like that for 40 mins .. should I be worried?
I imagine a ton of people are attempting to activate after the update, and the server is getting overloaded. Simple patience, maybe keep trying, and if possible, try a little later. Think of it as all those people lining up at Apple Stores + about a million more.
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"iTunes could not backup the iPhone because the backup was corrupt or not compatible with the iPhone."
Anybody else experienced this when trying to update iPhone software to 5.1.1???
How have you resolved this issue.
Any help anyone can give will be warmly received!!
Thanks,
R.
London.Hello jsachi,
The article linked below details a number of troubleshooting steps that can help get a backup created in iTunes.
iOS: If you can't back up or restore from a backup in iTunes
http://support.apple.com/kb/TS2529
Cheers,
Allen -
ITunes not recognising network connectio to update iPhone software
Installed new iTunes on iMac. Trying to update iPhone software. iTunes says network connection could not be established. All other network connections are working fine.
Correct, and read the other 100 posts about this today. You and the owners of a couple of other million i-devices are all trying to update at the same time and you're encountering a traffic jam.
Some have said changing DNS servers helped, or maybe it is snake oil.
Adding Open DNS servers to network preferences (2012) - https://discussions.apple.com/message/17806286
Changing DNS to Google on a wireless device - https://discussions.apple.com/message/17806308 -
HT1688 the network connection timed out while updating iphone software
the network connection timed out while updating iphone software and cannot continue.
Might want to search the Mac forum or post there... also, this thread is over 2 years old.
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attempting to update iphone software via pc. itunes engaged. back up does not appear to have occurred. device now locked. requesting restore action. anyway to save photos in this status? or restore after?
it was just the biggest mistake of today, not my life :P
restoration steps i took were:
1. connect the dead phone to another pc with itunes turned on
2. follow the notifications on that itunes
3. restore the phone
4. disconnect the phone after the restoration without clicking any buttons of that itunes
5. connect the phone to my own pc
6. my own pc can recognize the phone and itunes will try to restore the backup of my phone
7. restore from the backup on my pc
8. sync everything (tick all the apps in itunes manually since there is no such button to select all) and reorganize all the apps
9. after ca. 25 min, the phone is back to the previous sw version -
Can anyone let me know what to do - I am connected to the Internet but iTunes is telling me there is no connection when I try to update iPhone software? Thanks
If you are using a Windows based computer, could be security software and or the firewall preventing the update process.
iTunes for Windows: Troubleshooting security software issues
iTunes for Windows: Network Connectivity Tests
Helps to tells us when you post if you are Windows or Mac. -
Firmware 3.1 update sitting at "Updating iPhone Software" for about an hour
I am running on 10.6 OS X, iTunes 9, my phone backed up successfully, but it's sitting at the Updating iPhone Software for nearly an hour now. It is at around 75% on that step and looks like its only 10% on the phone itself.
Here is a list of actions logged in the consols
9/9/09 4:51:41 PM [0x0-0x81081].com.apple.iTunes[1138] Child process initialized.
9/9/09 5:08:39 PM [0x0-0x81081].com.apple.iTunes[1138] Child process initialized.
9/9/09 5:08:39 PM AppleMobileBackup[1413] BackupAgent starting up...
9/9/09 5:08:39 PM [0x0-0x81081].com.apple.iTunes[1138] 2009-09-09 17:08:39.116 AppleMobileBackup[1413:903] BackupAgent starting up...
9/9/09 5:21:36 PM [0x0-0x81081].com.apple.iTunes[1138] Child with pid 1413 exited normally
9/9/09 5:26:31 PM [0x0-0x81081].com.apple.iTunes[1138] iTunes: Read failed
Anyone care to offer up some info on this? I'm a little worried about that last one on the list.... -
I have lost all my contacts upon updating iPHone software and adding iCloud. Is there any way I can retrieve it?
I Have similar problem I have a blue app call download music free which I used tubidy to download songs to it still shows but won't play at all ,, Apple sort it out you robbers
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