Error (-5000) while updating iPhone 4 to iOS 5??!

While my phone is backing up, before iTunes installs iOS 5, I get error (-5000) and it says if I continue, I will lose all the content on my phone.  HELP!!!  Thanks in advance!!!!! 

Well, I truly do appreciate the answers posted on this issue... "but" for Mac users who don't use anti-virus software, this issue is still unresolved.    This is the very first time that I've experienced a software update from Apple that didn't work.  Doesn't Apple test their software before releasing it?  I mean, this can make them look pretty bad in the public's eye.  Hopefully there's a software update that will fix this soon.  I've searched online for a resolution and have discovered that there are many people who are experiencing this same problem. 

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    I am getting error 3014 when I try to update any of my iOS devices. It is consistent with all the updates ios 7.0, 7.0.3. I then ended up updating the device over air! So now I am here set for a goal to fix the iTunes to properly update my devices to 7.0.4. I have removed and did a clean install of iTunes that did not solve the problem. I then disabled all the security software including firewall, that had no effect on it. The security software that I have on my Windows 7 x64 Ultimate are
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    Thank You,
    NB
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    [05:37:47.0090] amai: _AMAuthInstallBundleCreateServerRequestDictionary: withApTicket is True
    [05:37:47.0091] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreLogo" Digest = "<CFData 104525E0 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [05:37:47.0091] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreDeviceTree" Digest = "<CFData 06F9C1C8 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [05:37:47.0092] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreKernelCache" Digest = "<CFData 10452358 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [05:37:47.0093] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreRamDisk" Digest = "<CFData 104523E8 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [05:37:47.0093] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBEC" Digest = "<CFData 10452280 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [05:37:47.0094] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBSS" Digest = "<CFData 10452430 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [05:37:47.0094] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "KernelCache" Digest = "<CFData 104522C8 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [05:37:47.0095] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryLow1" Digest = "<CFData 06F9C378 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [05:37:47.0095] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryLow0" Digest = "<CFData 06F9C408 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [05:37:47.0096] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "LLB" Digest = "<CFData 06F9C3C0 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [05:37:47.0096] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBoot" Digest = "<CFData 06F9C450 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [05:37:47.0097] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "DeviceTree" Digest = "<CFData 06F9C4E0 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [05:37:47.0097] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryCharging1" Digest = "<CFData 06F9C498 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [05:37:47.0098] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "AppleLogo" Digest = "<CFData 10656438 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [05:37:47.0098] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryPlugin" Digest = "<CFData 10656480 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [05:37:47.0099] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryFull" Digest = "<CFData 106564C8 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [05:37:47.0099] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryCharging0" Digest = "<CFData 10656510 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [05:37:47.0100] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RecoveryMode" Digest = "<CFData 10656558 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
    [05:37:47.0100] amai: AMAuthInstallBasebandApplyTssOverrides: failed to create CFDictionary from Options.plist
    [05:37:47.0101] amai: _AMAuthInstallBundleCreateServerRequestDictionary: using UniqueBuildID <CFData 104E50A0 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}
    [05:37:47.0102] amai: AMAuthInstallRequestSendSync: SSO function returned NULL, SSO disabled.
    [05:37:47.0102] amai: AMAuthInstallDebugWriteObject: debug object written: E:\Temp\PerE795.tmp\amai\debug\tss-request.plist
    [05:37:47.0322] amai: tss_submit_job: HttpEndRequest failed=12031
    [05:37:47.0323] amai: AMAuthInstallRequestSendSync: failed tss submission: Internal error
    [05:37:47.0324] amai: AMAuthInstallApCreatePersonalizedResponse: server request error: Internal error
    [05:37:47.0325] amai: AMAuthInstallBundlePersonalizePartial: failed to create ap ticket
    [05:37:47.0325] failed to personalize the restore bundle: Internal error
    [05:37:47.0326] AMRAuthInstallDeletePersonalizedBundle
    [05:37:47.0339] Restore completed, status:3014
    [05:37:47.0339] Failure Description:
    [05:37:47.0339] Depth:0 Error:Personalization failed
    [05:37:47.0339]    Depth:1 Error:Personalization failed

    Ok I am answering my own question!! I solved this problem by removing all old data from "%APPDATA%\Apple Computers". Meaning I renamed all the contents and started to backup (all devices) from that point on. Some old data in the backup was corrupt and causing the 3014 error.

  • Itunes give me message error 53 in update iphone 6 to ios 8.3   ????

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    Hello, stivefoin.  
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