Error 5002 - Cannot open shopping cart

Every time I try to get into my Shopping Cart, I get the following error: "We could not complete your Music Store request. An unknown error occurred (5002)."
I could get in a couple of weeks ago.
Can anyone help? Suggestions?

Most people get this error message when they add a song to there cart and the store changes something about the song, like its location, size, date ect ect causing songs to get "Stuck" in the cart you will have to contact the music store by email on this so they can fix it on there side. Here is a link where you can email
http://www.apple.com/support/itunes/musicstore/download/
It can take them up to 3 days to reply so email them ASAP!

Similar Messages

  • Cannot open Shopping Cart

    Ever since I updated to iTunes for Windows version 7, I have not been able to open my shopping cart. When I click on the cart, I see the "Accessing iTunes Store..." and process bar animation in the LCD for a moment and then I get the following message in a popup dialog:
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    There was an error in the iTunes Store. Please try again later.
    This has been going on for over a week.
    I have no network issues that I am aware of (see diagnostic info), it just started after I upgraded to version 7.
    I have uninstalled and reinstalled the program. I have switched to and back from one-click buying (one-click buying worked by the way, I hope this isn't a ploy to get us all to move to one-click, because that would suck).
    Can someone fix my shopping cart or tell me what I can do to fix it?
    I would also like to complain about the general bugginess of this version. I can't seem to run anything else on my PC without iTunes stuttering the music playback. This is the first time I've ever had playback performance issues - nothing else has changed on my system but the version of iTunes.
    -Marty
    Diagnostic Info (sans Network Adapter info):
    Microsoft Windows XP Professional Service Pack 2 (Build 2600)
    Dell Inc. Precision WorkStation 370
    iTunes 7.0.0.70
    Current user is an administrator.
    Network Connection Information
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was successful.

    Most people get this error message when they add a song to there cart and the store changes something about the song, like its location, size, date ect ect causing songs to get "Stuck" in the cart you will have to contact the music store by email on this so they can fix it on there side. Here is a link where you can email
    http://www.apple.com/support/itunes/musicstore/download/
    It can take them up to 3 days to reply so email them ASAP!

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    Hi:
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    I am able to access the iTunes store, and all other sections of the software, but when I try to access the shopping I get a connection timeout and the above non-specified error.
    Can anyone help me? I would really like to get back to buying some music and videos.
    Desktop PC   Windows XP Pro  

    This is a bit of a long shot, but it worked for another user, so it's worth a try. Go to the iTunes Store preferences, select "Buy and Download Using 1-Click", close the preferences window, reopen the preferences window and reselect "Buy and Download Using Shopping Cart". Then see if your Shopping Cart will work.
    Another user reported that the problem occurred when his credit card expiration date needed updating. Log into your iTunes Store account and check your credit card information.
    If neither of those suggestions helps, you may need to contact the iTunes Store customer support department through the form at the bottom of their web pageand explain the problem to them.
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    The best advice I have at this time is to back up your work on your iOS device by regularly saving it to iTunes, if anything goes wrong you can then either load it into the numbers app again on the device or recover it via iTunes on your computer.
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