Error 5002 - Changing Credit Cards Doesn't Help

Anyone fix this? I've tried a new credit card, as well as choosing None. Doesn't seem to work on my Macbook, but I can still purchase on my iPhone.
Help please!

Select None for payment method > iTunes Store: Changing account information
If None is not available > Why can’t I select None when I edit my payment information?
Yes, you can redeem an iTunes gift card for current purchases.
How to Redeem iTunes Gift Cards and content codes
And you can check the balance of a redeemed card > Account Home - Apple Store

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Payment error credit card doesn't match records?

I can't update my apps. Keep getting error code saying credit card doesn't match bank records or doesn't match card on file?

Hello Shutterbug2011,
You may need to update your payment information.
iTunes Store: Changing your payment information
http://support.apple.com/kb/HT1918
Cheers,
Allen

TS2446 Hello!After I've done my last softwere update I couldn't buy or get any free apps on the apps store.There was an error on my paymant method.I reintrodius my data for the credit card and again error for my credit card.I've changed the credit card an

Hello!After I've done my last softwere update I couldn't buy or get any free apps on the apps store.There was an error on my paymant method.I reintrodius my data for the credit card and again error for my credit card.I've changed the credit card and the same.why???????

I have tried all those things I even updated the software to the new iOS system and it still did fix my problem.
What happened is that my garage band looks like it will open then it shuts down.
I have lot of important things on my garage band and I'm afraid that if I uninstall it deleting it then reinstalling it all my work on it will be gone and I can't have that happen.
Everyday I am hoping that when i go to open the app that is will work but it doesn't it gets ready to turn on then it shuts off , the app doesn't even open all the way and turns off.
I really hope I don't have to erase it.
It'll say it's ,lading my songs then it shuts down .
If I waited for the App Store to come up with an update for garage band should I wait till then to update my app so it doesn't get damaged . I don't want to erase it and all my data get erased . I figured if I wait for an update then my garage band will reset itself but won't delete my data. I'm not sure if that will help. Is there anything you or anyone else might know that can help me with this matter ?
Thank you
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Is there change credit card details- URL link in manage my account missing

someone on this forum that has more brains than the online chat support do?
I have been trying for 4 days to get someone to find out why the change credit card details URL link is missing from my manage account area. I keep getting told the same thing over and over again...below is an example of the most recent conversation i had this morning...this is absolutely flaming useless...i should have ended the conversation before he got past the first line...
Patel: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Rahni Verey: Hi Patel,
Patel: I am sorry for the typo error.
Patel: Hello! Welcome to Adobe Customer Service.
Patel: Hi Rahni.
Patel: We are facing down time error due to which the applications are not responding . Hence we will be unable to check anything, I request you to contact us after few hours.
Rahni Verey: I need to update my credit card information, but have not been able to due to site maintenace
Patel: We are facing down time error due to which the applications are not responding . Hence we will be unable to check anything, I request you to contact us after few hours.
Patel: I could have helped you, but we are facing internal application outage due to Server/System Maintenance and Updates. I kindly request you to Please Contact us back on 2-3 hours, We sincerely regret for the inconvenience caused and the loss you are facing with.
Rahni Verey: i have been trying to do this since Friday...its now Monday here in Sydney! How long is this going to take?
Patel: Request you to please wait for few more minutes, and the applications will start working fine again.
Rahni Verey: i am not having any problems with my applications...i want to change my monthly billing subsciption credit card details!
Patel: I do understand Rahni, in order to update the credit card details, you will have to go through the process of using adobe applications.
Patel: I have provide you with the steps, however if the steps do not work, you will have to wait for applications to work fine.
Patel: I will provide you the steps to update your credit card information.
Patel: .
Patel: 1. Sign in to www.adobe.com
Patel: 2. In the navigation pane or pop-up menu, click Manage Account. [ You may be prompted to enter your password to verify your identity. ]
Patel: 3. Under Plans & Products, click Manage Plan.
Patel: 4. Under Payment details, click Edit payment details.
Patel: 5. Make appropriate changes in the Edit Payment Method pop-up and then click Save.
Patel: .
Patel: .
Patel: You can use the below link to know how it's done page by page.
Patel: https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html
Rahni Verey: i say again, there is nothing wrong with the applications. Its your bloody server that is playing up...there is no option in account management for me to update my credit card details. i already know exactly how to do it!
Patel: Rahni, I can help with the credit card update, however to do that , I need to check with your subscription under our server, as I am not able to check any services, I am not able to help you currently.
Rahni Verey: is there someone there who can directly access my account and see what i am talking about. Its plainly obvious if you go directly into my account and try to change credit card details. The URL link for this function is missing!
Patel: No.
Patel: To help you on this, the applications must working fine.
Patel: I am sorry for the situation that you facing currently.
Patel: Request you to please try after some time.

Is this the link you have been using? Credit card https://helpx.adobe.com/utilities/credit-card.html

Can't change Credit Card if we are on a subscripti...

Hi,
My Credit Card company recently changed my credit card number which needed me to update all accounts where I had registered for auto-pay using that card. Skype is one them and I have a Subscription plan. This is what I tried to do :
1. Log in to Skype from a Desktop Browser
2. Navigate to : Payment Settings > Stored Payment Details. I see my old Credit Card number registered.
3. There is no option for adding additional Credit Cards so that I can switch my subscription after registering the new card
4. On trying to delete the old credit card I get an error message, " This card is being used to fund your Skype Premium with Unlimited World. If you want to delete this card you have to cancel your subscription first. "
5. I do not want to delete the subscription and restart it for two reasons:
a. I subscribed during an offer period, if I cancel I will not get my old rate again
b. I do not want to cause any disruption in service to my Skype subscription that I use across devices.
My requests of the Skype Team:
1. I need a means of changing my payment details without cancelling my subscription so that my monthly payment goes through.
2. Allow users to pay for the their subscriptions using Skype Credit too, some of us have kept a large balance just in case.
Thanks

There is a workaround to the issue stated at the link below but we must fix the primary issue:
http://community.skype.com/t5/Rates-and-subscriptions/How-to-Update-Change-Credit-Card-for-my-subscr...
The guidance that one needs to cancel a subscription to update the payment menthod is wrong.

Can't Change Credit Card Number, told to reregister but can't find reregister button

Hello,
Sorry to be a trouble, But I can't change my credit card # (because BBapps will not allow me to log on to control panel to do so. Made the mistake as a 1st timer to assume would ask for credit card number after I purchased Documents to Go.
Did not ask, but charged the purchase to the CDMA number from former owner of my BBS2. I then erased the downloaded Docuiments to Go as I was not intending to charge some one else's card. Need to change credit card number to square this away. This is my first BB machine and I find that I don't know all the needed things.
Can someone point out how to reregister so I can add my credit card #
OR
Can someone point out how to change the current assigned Number/credit card charge in control panel.(does not allow me in with my password that works for downloading free apps)
Can still dow free programs, but cannot buy upgrades. Frustrating, THanks, Ty Parr, Ph,D,

Hello,
I am more than willing to pay for the Documents to Go app on my own credit card, the problem is getting to it. I don't intend to have Blackberry service, but surely this does not prevent paying for and down loading programs for my device, If I will wipe the device without a new CDMA number I suspect that will not allow me to to offer a credit card number and get the Documents to Go program as well as others. Why is it impossivle to buy programs for a blackberry without a blackberry service contract for a CDMA number? This really seems very rigid since the BBS2 is so long out of date. There must be plenty of individuals that are doing this who had the wisdom to give a credit card number when they registered - I did not realize this was required as I routinely buy things on the net AND THEN give CREDIT CARD # to compelete the purchase. Is this some sort of Catch 22 situation ?
I like this phone and don't want to give it up. If necessary, I will buy a second BBS2 and try to register that WITH A CREDIT CARD number so that I Can use this machine. This an endless Catch 22? I don't want a CDMA service that is very hard to get outside the USA.
Can I register my BBS2 if I have a T-Mobile plan for the CDMA number (which I will never use and for which I will pay for programs with a separate credit card number ?). ? Otherwise I have a wonderful piece of junk because of arbitraty and rigid rules that are also preventing Blackberry profits as well as App producer profits . If I can't solve this, I will have to re-examine whether I want this machine that I still really like.
Again thanks, If you can help me navigate this seeming endless Catch 22 !

Re: How to Update/Change Credit Card for my subscr...

Hi I am .[Removed for privacy]
My paymnt transaction is problem. Subscrible minute pake not recharge.
Plz help me

evita1 wrote:
How to Update/Change Credit Card for my subscription?
Please provide a detailed explanation.
To update your credit card, follow these steps:
1. Sign in to www.Skype.com
2. Click on Your Active subscription
3. Select your subscription then click on Settings.
4. Click on Change payment method.
5. Enter a new credit card details or select a different payment method. Then click Save
Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.
If you found my post useful, please give "Kudos".
If it helped to answer your problem/question, please mark it as "Accepted Solution" so other people can find it easily.

HT1689 "Please contact I tunes support to complete this transaction" I keep getting this message when I make a purchase from a poker app, despite making a purchase from same site 24 hours ago, I even changed credit cards, still able to buy music

I keep getting message " please contact iTunes support to complete this transaction", very frustrating it worked 24 hours ago from the same app. I changed credit cards, re typed in the security code for the credit card. Ironically was able to purchase music within I tunes as a test, then kept trying to purchase again and would not work from an app. Not sure what to do, about to give up. If anyone could help or direct me t some further support areas it would be appreciated, thank you
rrollinson, [email protected]

Click here and request assistance.
(71588)

HT201209 how i can change credit card to a gift card for billing info.

how i can change credit card to a gift card for my billing information.

Are you using the US store? If so, and you're being asked for credit card information, then your credit balance isn't likely enough to cover the purchase. The US store's prices don't include local sales taxes which are added in the final steps of the sale, just like at the corner store and if the credit balance doesn't cover local taxes, you need to add another gift card or supply a credit card.

I've changed credit cards, and I'm TRYING to restart my creative cloud account. I've entered my data, has it been accepted ?

I've changed credit cards, and I'm TRYING to restart my creative cloud account. I've entered my data, has it been accepted ?

Since this is an open forum, not Adobe support... you need to contact Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Changed credit card stops subscription URGENT

So my credit card got stolen while I was travelling for a bit, so when I came back I must have missed a payment, even though I thought it was a DD thing into my bank, not off the card specifically.
I've changed my credit card this evening, but I still can't used photoshop etc. as I'm assuming it's not charged me for the months payment i missed. It's still telling me the next payment is November.
This is a massive issue and needs to be fixed ASAP as I've work due for clients over the weekend...help!

I could appreciate that charges might have risen, but I was charged again the following day correctly for the same discounted amount that I had been charged before, which was the discounted rate for continued use of the monthly 120 minute subscription. The only reason for cancelling previously was that the instructions expicitly stated that it would have to be cancelled before I could then replace with my changed credit card number!!! It is all somewhat academic now, as I have had the increased amount refunded to my credit card. It took me some time to fathom how to get a chat line to a human interface, but once that was made, the matter was quickly put right by an obliging skype official with polite apologies.

How to Update/Change Credit Card for my subscription

i changed my card twice already and your system is still processing the old card

evita1 wrote:
How to Update/Change Credit Card for my subscription?
Please provide a detailed explanation.
To update your credit card, follow these steps:
1. Sign in to www.Skype.com
2. Click on Your Active subscription
3. Select your subscription then click on Settings.
4. Click on Change payment method.
5. Enter a new credit card details or select a different payment method. Then click Save
Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.
If you found my post useful, please give "Kudos".
If it helped to answer your problem/question, please mark it as "Accepted Solution" so other people can find it easily.

I am trying to change credit cards

I am trying to change credit cards, and followed the how to do it procedure. There is no "view all" link on my products page.

Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/utilities/credit-card.html

Denied changing Credit Card, said I've used too many?

I've tried changing Credit Card on My Account, said that I've used too many Credit cards cards and denied access. Card had Credit left

Hello there, Amy@186.
The following Knowledge Base article provides some good information on how to proceed:
iTunes Store: Changing your payment information
http://support.apple.com/kb/HT1918
Particularly:
Get help
If you need help changing your payment information, contact iTunes Store support.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

HT2534 when i create the apple ID with the above procedure, i dont see "none" options under credit card selection, please help.

When i create the apple ID with the above procedure, i dont see "none" options under credit card selection, please help.

Apple needs people like you.

Error 5002 - Changing Credit Cards Doesn't Help

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