Error 5002 using latest itunes update on windows 7

any solutions??

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it, which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

Similar Messages

  • Error 2234 when installing latest itunes update on Windows 7

    How do I clear error 2234 so latest update can be installed with Windows 7

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it, which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    tt2

  • Why won't my iPhone work after latest iTunes update on Windows XP?

    Not the most technically savy guy. Tried to sync my iPhone on my computer like I have plenty of other times before, but got a warning message saying that the hardware that I was attempting to install has not been verified through Windows XP (or something to that effect). Now, my iPhone will not work. The screen only shows the USB icon and iTunes icon with arrow in between signaling to connect to iTunes.... it is already connected to my computer!

    I have a trick to resolve this problem ; uninstall all programs which make up itune such as iTunes,Apple Application Support ,Apple Mobile Device Support ,Apple Software Update and Bonjour. After uninstalling those programs,download and reinstall the current version iTunes. It can help you to sync your iphone with iTune.

  • Downloading latest iTunes update on Windows 7.

    I've been trying to update my iTunes for the longest time, with no luck! I have followed what most ppl say has worked for them & now I have no iTunes completely!! I'm running Windows 7 on a dell Inspiron laptop. I'm at wits end and need HELP!!!!!!!!!!!!

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it, which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    tt2

  • HT1926 Installation of latest  itunes update stopped, gave error message re couldn't find MSVCR80.dll. Suggested reinstall. Tried but that generated same message. Now get that message when I try to open itunes. I have Windows XP. Help!

    Installation of latest itunes update stopped, gave error message "couldn't find MSVCR80.dll"  Suggested reinstall. Tried but got same message. Now get same error message when I try to open itunes. Help!

    Hey jeight26,
    When you uninstalled and reinstalled iTunes, did you use this article?
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    If you haven't already done these steps, this section contains information that might help your situation, as the order and manner which you uninstall has an effect on the outcome:
    Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
    iTunes
    Apple Software Update
    Apple Mobile Device Support
    Bonjour
    Apple Application Support (iTunes 9 or later)
    Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
    Let us know if following that article and uninstalling those components in that order helped the situation.
    Welcome to Apple Support Communities!
    Sincerely,
    Delgadoh

  • Can't get the latest itunes update to download on my windows7 laptop. It gives runtime error window then error 7, windows error 114, any ideas

    First thing to say is I'm new at trying to slove my own computer issues, so I may be a little slow. The latest iTunes update will not install on my Windows 7 labtop,   I keep getting a runtime error window with Error 7 and Windows eror 1114. I have run a fix and reload the file with no resuts and can't seem to get it do download manually either, any ideas for this computer challanged person?

    See... Unable to install or open > http://support.apple.com/kb/TS5376
    Also See this User Tip by turingtest2
    https://discussions.apple.com/docs/DOC-6562

  • ERROR 7 WINDOWS ERROR 193 INSTALLING LATEST ITUNES PC

    Getting error 7 windows error 193 missing or invalid odbc32.dll, get after installing and when open itunes. The itunes installing is the lastest from alpple. os is vista 64 and running itunes 64 installer. Have ran checkdsk and sfc and no problem in windows odbc files or any other. Hope you can help

    Hello largoguy,
    Thank you for the details of the issue you are experiencing with installing the latest iTunes update.  I recommend following the steps below:
    Resolution
    Follow these steps to resolve the issue:
    Check for .dll files
    Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
    If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
    Reboot your computer.
    Note: Depending on your operating system, you may only have one of the listed paths.
    Uninstall and reinstall iTunes
    Uninstall iTunes and all of its related components.
    Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
    Re-download and reinstall iTunes 11.1.4.
    I understand that you have already uninstalled iTunes, but when you get to this step, it is important to uninstall iTunes and the related components in the order listed in the link for that step.  You can find the full article here:
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    I recommend the following article if you continue to receive an error:
    How to restart the Apple Mobile Device Service (AMDS) on Windows
    http://support.apple.com/kb/TS1567
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • Error 7 was received during the latest itunes update

    I just received an update for itunes.  Prior to the update, my itunes software worked. I started the update process and received an error message that stated the update failed because file MSVCR80.dll was not found. Error 7 (windows error 126). I attempted several times to update itunes and received the same message and advised to uninstall and reinstall itunes. I uninstalled itunes and now cannot reinstall. Also received messages related to apple mobile devises

    Hello largoguy,
    Thank you for the details of the issue you are experiencing with installing the latest iTunes update.  I recommend following the steps below:
    Resolution
    Follow these steps to resolve the issue:
    Check for .dll files
    Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
    If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
    Reboot your computer.
    Note: Depending on your operating system, you may only have one of the listed paths.
    Uninstall and reinstall iTunes
    Uninstall iTunes and all of its related components.
    Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
    Re-download and reinstall iTunes 11.1.4.
    I understand that you have already uninstalled iTunes, but when you get to this step, it is important to uninstall iTunes and the related components in the order listed in the link for that step.  You can find the full article here:
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    I recommend the following article if you continue to receive an error:
    How to restart the Apple Mobile Device Service (AMDS) on Windows
    http://support.apple.com/kb/TS1567
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • TS3694 I'm running XP. After downloading the latest itunes update i get a "Runtime error" and can't start itunes. Help?

    I'm running XP. After downloading the latest itunes update i get a "Runtime error" and can't start itunes. Help?

    iTunes 11.1.4 for Windows- Unable to install or open - MSVCR80 issue
    Solving MSVCR80 issue and Windows iTunes install issues.
    Thanks to user turingtest2 for this solution.
    Solving MSVCR80 issue and Windows iTunes install issues.
    If the above doesn’t do the trick entirely, then use the instructions in the following as it applies to the version of Windows you are using:
    HT1925: Removing and Reinstalling iTunes for Windows XP
    HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
    You may be required to boot into safe mode to complete the folder deletion process.

  • HT2292 the latest itunes update on my vista laptop brings up R6034 runtime error - after rebooting - uninstalling - reinstalling i have no itunes access. please correct in your updates. there are others with the same error message

    the latest itunes update on my vista laptop brings up R6034 runtime error - after rebooting - uninstalling - reinstalling i have NO itunes access. please correct in your updates. there are others with the same error message   thank you!!

    'The installer has insufficient privileges to modify this file C:\Program Files (x86)\Common Files\Apple\Apple Application Support\Web kit.resources\inspector\Images\Spinner Inactive Selected.gif.'
    That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
    XP instructions in the following document: How to perform disk error checking in Windows XP
    Vista instructions in the following document: Check your hard disk for errors
    Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
    Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
    Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

  • I tried to download the latest itunes update, but received an error and now can't open itunes at all. Help?

    i tried to download the latest itunes update, but received an error and now can't open itunes at all. Help?

    Hello bajura007,
    Thank you for the details of the issue you are experiencing with installing the latest iTunes update.  I recommend following the steps below:
    Resolution
    Follow these steps to resolve the issue:
    Check for .dll files
    Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
    If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
    Reboot your computer.
    Note: Depending on your operating system, you may only have one of the listed paths.
    Uninstall and reinstall iTunes
    Uninstall iTunes and all of its related components.
    Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
    Re-download and reinstall iTunes 11.1.4.
    When you get to the step to uninstall iTunes, it is important to uninstall iTunes and the related components in the order listed in the link for that step.
    You can find the full article here:
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • Windows 7 premium 64 bit crashes after latest itunes update

    Yesterday while on the internet, a notice popped up on my windows pc to update itunes. I closed the internet and updated itunes, restarted the pc and nothing worked...error message "IAStorIcon has stopped working." had to restore my computer to an earlier time…had a lot of problems. Is there a problem the latest itunes update? Now I’m concerned about installing itunes. Has anyone else had this problem? I have never had a problem with itunes in the past. I have been using itunes for a long time. I would appreciate any help.

    Yesterday while on the internet, a notice popped up on my windows pc to update itunes. I closed the internet and updated itunes, restarted the pc and nothing worked...error message "IAStorIcon has stopped working." had to restore my computer to an earlier time…had a lot of problems. Is there a problem the latest itunes update? Now I’m concerned about installing itunes. Has anyone else had this problem? I have never had a problem with itunes in the past. I have been using itunes for a long time. I would appreciate any help.

  • I am trying to download the latest iTunes update.  Keep getting error message stating "The folder path 'My Documents' contains an invalid character".  I can't uninstall iTunes for the same reason.  HELP!

    I am trying to download the latest iTunes update; keep getting error message that says "The folder path 'My Documents' contains an invalid character".  This also happens when I try to uninstall iTunes.  HELP!

    OK, never mind!  I saw another question on the right side that addressed the problem, and it worked perfectly!  Went to Major Geeks' page, downloaded the Windows Installer Cleanup Utility, and was able to reinstall the updated version of iTunes!  This community is super!

  • TS1368 I downloaded the latest ITunes update, 10.6 I think. I can still sync my Ipod, but I can no longer access the Itunes Store.  No error message, it just keeps "accessing" but nothing shows up.  I've restarted my computer twice.

    I downloaded the latest Itunes update, 10.6 I think. I can still sync my Ipod, but now I can't access the Itunes Store.  There's no error message, it just keeps "accessing" but never completes.  How can I fix this?

    Ok... I just tried connecting my iPod directly to a USB port on the computer rather than via the USB hub I was using and everything is fine. Odd, but I'm happy now.
    Thanks,
    Evan

  • I just downloaded the latest itunes update 11.1 and now I get an error messages saying "The item 'iTunes.exe' that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly."

    I just downloaded the latest itunes update 11.1 for windows 7 and now when I try to open itunes with the shortcut on my desktop I get this error message: "The item 'itunes.exe' that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly."  I can't open itunes at all.  Is there anything I can do or is there a problem with the new update?

    Start > Programs = Firefox
    Does that shortcut work?
    If so, delete the current shortcut that is in the Quick Start tray and drag the one that is in Start > Programs down there.

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