Error (5002) when downloading maroon 5 presale album

Hi there,
I purchased the maroon 5 presale album and now it's available to download. However, when I try to log into account, I get an error that says "We could not complete your iTunes Store request. An unknown error occured (5002)." Does anyone know how to solve this problem?? I tried last night and tried again today, the same error still happens. Thanks a lot for your help.

I was not able to use the credits towards the pre-order and I didn't see any other work-around to this problem. However, if you contact iTunes support and explain that you are getting this error and explain that you don't want to use your song credits right now, they should be able to allow you to spend your credits, download the album, and give you the song credits back (essentially giving you a few free songs in the process). This is exactly what they offered to do for me. That way I would be able to get my pre-order and still have my song credits left.
Good luck.

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