Error 5002 when I try to make a purchase. Need help.
I'm trying to purchase "Billy Talent II" album and when I click Buy Album, it says "Billy Talent II could not be purchased. An unknown error has occured (5002)". I have tried restarting my computer... Does anybody know what to do?
someone else has just posted that they contacted ITS suport chat about this error and was told it is on the ITS side and to try later.
see this thead http://discussions.apple.com/thread.jspa?threadID=1984773
Similar Messages
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Why does it say session timed out when I try to make a purchase please help
when ever I try to make a purchase and answer the security questions after it says session timed out evey time so I can't download apps please help
-fron yours truly gandalflord69Try resetting the questions
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Using this form
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
3. Contact Apple by:
Apple ID: Contacting Apple for help with Apple ID account security
For general information see:
Apple ID: All about Apple ID security questions -
When I try to make a purchase at the App Store or iBook store or at iTunes an error message tells me my account is not valid for the UK store. I've no idea how I got connected there and I'd like help getting back to Canada where I live. Any suggestions?
Change App Store
1. Tap "Settings"
2. Tap "iTunes & App Stores"
3.Tap "View Apple ID"
4. Enter your user name and password.
5. Tap "Country/Region."
6. Tap "Change Country/Region"
7. Select the region where you are located.
8. Tap "Done". -
I have a Macbook Pro that I have just renewed and transferred over my old hard drive (also from a Macbook Pro). Now when I turn on the computer and ITunes opens I get error (-50) and then error 5002 when I try to sign in to ITunes Store - Help!
My dealer has tried and failed (twice) to correct this and I have tried deleting the two items in the Itunes folder but no luck!were you able to get help on this? I need help on error 5002 as well. thank you
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I keep getting "Error 5002" When I try to buy an album. What do I do?
I keep getting "Error 5002" When I try to buy an album. What do I do? I already reinstalled iTunes... not sure what this error means or how to be able to buy this album.
There's some info on your error message number in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting -
Im getting a error 4450 when i try to make a burn copy of my playlist
im getting an error 4450 when i try to make a burn copy of my playlist
Switch off background rendering. Trash your project render files. Don't re-render. Export.
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I keep getting the message to contact iTunes support when I try to make a purchase, and I can't log in to see my purchase history. I also think that when I get this error message, my account is still getting billed. How do I fix this problem?
Gramma56 wrote:
... How do I fix this problem?
Contact iTunes Support as requested...
http://www.apple.com/support/itunes/contact.html -
ive changed my security questions but when I try to make a purchase it still asks me to enter my old questions.. Why is that ?
The new questions show on your account on http://appleid.apple.com ? If they do then try logging out and back into your account on your phone (assuming that is where you are trying to purchase from) and see if the new questions then show on it.
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I'm getting the message, "Your Apple ID has been disabled," when I try to make a purchase. I reset my password as directed (several times) and updated it in my account, but I'm still getting the same message. What do I do?
You need to contact support:
http://www.apple.com/support/itunes/ww/
Enter country and select bottom contact support link on the left on the next page that loads.
AC -
My itunes account information is correct. However, when I try to make a purchase using my ipod touch, the old account name shows up. How do I correct this?
Launch iTunes on your computer.
From the menu bar click Store / View My Account
Click the Edit button next to: Edit Payment Information
You can edit your billing information there. -
Two days ago I changed my apple id. Itunes recognizes my new apple id when I access itunes via the computer. when I try to make a purchase or update my apps on my iphone, it asks to give the password to the old apple id. How do i change it on my iphone?
Apps and music are forever tied to the Apple ID under which they were purchased. If you don't want to continue to get that message, delete the apps and purchase them again with your new Apple ID.
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I have a Macbook Pro. I just purchased Acrobat Pro DC and keep getting an error message when I try to download, saying I need to contact support. I've eliminated previous versions of the application because they were US-based versions and I'm now living in Australia. I checked Flash and it seems to be installed correctly. what am I doing wrong?
Hi Laura ,
Could you please elaborate about the issue and also about the error message?
What does it say except contacting the support?
Is it something to do with Licensing and Activation of Acrobat DC?
Also please update us from where are you trying to download Acrobat DC?
I would recommend you to follow these links download Acrobat DC and see if you still face any challenges .
If you want to opt for perpetual ,follow this link .
Download Acrobat products | Standard, Pro | DC, XI, X
And if you wish to subscribe for Acrobat DC .Kindly refer this link .
Download Acrobat DC (Continuous) | Enterprise or VIP
Regards
Sukrit Dhingra -
Im getting error 2130 when i try to download my purchased movie on a 240 minute dvd disc.
im getting error 2130 when i try to download my purchased movie on a 240 minute dvd disc.
This is old but I hope it helps:
https://discussions.apple.com/thread/1412385?start=0&tstart=0 -
When I try to make my purchase from my iCloud upgrade this is purchases cannot be completed at this time try back later
Contact itunes support.
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I can connect to the itunes store through the itunes store app, but when I try to make a purchase within Clash of Clans a box comes up saying my purchase cannot be completed, and another saying cannot connect to itunes store. HELP!
I've turned my iPad off, then on again, I've logged out of iTunes, and logged back in, I've updated my credit card information, but nothing seems to be working. Is this a problem within the app?toshiro-99 wrote:
when I try to make a purchase within Clash of Clans a box comes up saying my purchase cannot be completed, and another saying cannot connect to itunes store. HELP!
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
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