Error 5002 when purchasing and downloading shows/songs from itunes

I keep getting an error(5002) message that tells me to try itunes store later. I can download podcasts and free songs, but not the tv show subcription I have and other items that cost $. Anyone have any ideas?
Thanks

Hmmm, What do we all have in common other than Windows and an error code?
I'm keeping all my media on an external 250GB MyBook HDD.
I have a 60GB Ipod Video and am connecting via the USB port on my monitor.
I have iTunes version 7.0.2.16 which it says is the latest version
I have Windows Live One Care (tried turning off the firewall, no luck)
i can download music fine, video is the issue.
I can't think if anything else, I'm too upset I can't get the video I want for my plane ride :c(
-Potter
PC Windows XP Pro

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HT1725 I recently purchased and downloaded a song from iTunes. The download was completed but the song cuts off half way through. How can I download the entire song again?

I recently purchased and downloaded a song from iTunes. The download was completed but the song cuts off half way through. How can I download the entire song again?

All you need to do is go to the iTunes store, and then go to purchased in the right side of iTunes store. It is under the quick links. Then you will be able to download the past purchases there.

Hi. I recently purchased and downloaded an album from itunes, but I realized that I'm missing a song. how can i re download it?

Hi. I recently purchased and downloaded an album from itunes, but I realized that I'm missing a song. how can i re download it?

You're welcome.
tt2

HT201272 Keep getting error #499 when trying to download a song from an album I purchased that failed to download. Error message appears when trying to download from iTunes and the cloud. Re-starting the computer did not help.

I downloaded an album I purhcased a few days ago but one of the album's songs did not download. I received an error message, #499, for which I can get no explanation or interpretation of what error #499 even is (other than generic terms). All my efforts to re-start the download have failed. I've tried several times to download the file to no avail, tried the cloud service to no avail, and re-started the computer to no avail.
My main intention is to, of course, get the download completed. My secondary intention is to, hopefully, bring to the attention of Apple - iTunes staff, the grossly inadequate, dare I say cryptic, error message descriptions iTunes displays.
I can provide the purchase receipt number if it is required.

Hey SDGardella,
Thanks for the question. I understand that you are receiving error 499 when attempting to download purchases from the iTunes Store. The following resource outlines this error message:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
"Error 499"
This alert occurs due to security software. Follow iTunes for Windows: Troubleshooting security software issues.
Thanks,
Matt M.

HT201272 I purchased and downloaded an album from iTunes but several of the songs on the album will not play correctly. How do I fix this?

Can I "re" download?

Welcome to the Apple Community.
Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

HT3204 i bought and downloaded a song from itunes store and it said it was complete but will only play the first 14 seconds of the song then it cuts off. what should i do to retrieve the rest of the song?

I bought a song from the itunes store and downloaded it and it said download was complete but when i go to play the song it will only play the first 14seconds of it then it cuts off. what should I do to retrieve the rest of the song?

If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here > Download Past Purchases
http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us

Download error message when purchasing and downloading itunes music

Error message occuring often in the process of downloading music to the itouch, then it says tap to re-try, which does nothing, eventually have to sync with laptop to complete and get music on itouch.

I have this SAME problem, except even when I sync with my computer the error remains. Is there any way to cancel a download from the iPod Touch?

HT1725 When I download a song from iTunes into my library, it often says it has downloaded, charges me for it, and on the song in my library shows the full playing time. However, when I play the song, at around halfway through it skips to the next song?

When I download a song from iTunes into my library, it often says it has downloaded, charges me for it, and on the song in my library shows the full playing time. However, when I play the song, at around halfway through it skips to the next song?
i'm just wondering:
a) why it does this
and b) how to stop it doing this, because it still charges me for the song :/

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

HT1491 When I try to download a song from iTunes or try to buy an App, or even purchase an extra set of lives on Candy Crush (!), I get an error message - 'Unknown Error'. Anybody have any ideas?

When I try to download a song from iTunes or try to buy an App, or even purchase an extra set of lives on Candy Crush (!), I get an error message - 'Unknown Error'. Anybody have any ideas?

Try this and see if it helps. Refresh your iTunes account. Sign out of your account, restart the iPad and then sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>iTunes & App Store>Sign in and then try to purchase again.

I purchased and downloaded some songs, everything went fine, but when I tried to play the song it only ran for 3 seconds even though it said the song was over 4 minutes????

I purchased and downloaded some songs, everything went fine, but when I tried to play the song it only ran for 3 seconds even though it said the song was over 4 minutes????

Try download and install the latest iTunes 10.6.3 just reoleased yesterday and try out.

I have a Macbook Pro that I have just renewed and transferred over my old hard drive (also from a Macbook Pro). Now when I turn on the computer and ITunes opens I get error (-50) and then error 5002 when I try to sign in to ITunes Store - Help!

I have a Macbook Pro that I have just renewed and transferred over my old hard drive (also from a Macbook Pro). Now when I turn on the computer and ITunes opens I get error (-50) and then error 5002 when I try to sign in to ITunes Store - Help!
My dealer has tried and failed (twice) to correct this and I have tried deleting the two items in the Itunes folder but no luck!

were you able to get help on this? I need help on error 5002 as well. thank you

HT5731 How to purchase and download a song to be burned onto a CD

How to purchase and download a song to be burned onto a CD?

Purchase the song.
Make a playlist
Click File>Burn to cd

HT4528 I've purchased a few dozen songs from itunes on my iphone. A few of these songs will not download properly and I keep getting a "unable to download song" message. My account info is correct and full signal.

I've purchased a few dozen songs from itunes on my iphone. A few of these songs will not download properly and I keep getting a "unable to download song" message. My account info is correct and full signal. It seems to continually keep trying to download but cannot. Please help!

i do understand that. if you purchased the music on the phone. its still available to you. if you go in itunes on your computer. go to purchases. there should be all the music you have purchased. there you can download the song if it isn't already and then sync it to your phone which will add the song to the phone. have you tried to power off phone and then try to download again. the itunes way is just another option.

TS1362 I purchased and downloaded 8 songs and they are all about 2 thirds complete (only play 2 minutes out of three). What can be done?

I recently purchased and downloaded 8 songs to my IMac. Every one stops playing before the end (2 minutes instead of 3 minutes) How can I resolve this with I Tunes?

wrong forum; try the iTunes discussion

Why is it that whenever I download a song from Itunes that a small grey round button appears next to the song (apparently this is the download progress button), but when I press on it to resume, the song disappears. This wasn't happening before.

Why is it that whenever I download a song from itunes that a small grey button appears next to the song (apparently this is the download progress) but whenever I hit it to resume, the song disappears. I am getting annoyed with having to copy the songs manually onto my phone. Thanks for anyones help. Cheers

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

Error 5002 when purchasing and downloading shows/songs from itunes

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