Error 5002 when purchasing video gift

I'm trying to purchase a video as a gift. Whenever I click "Gift this video" I get an error message:
"We could not complete your Music Store request. An unknown error occurred (5002)."
This has happened consistently, trying several different videos, on two different machines, both G5s running OS 10.4.2. I was able to purchase and download a video for myself fine, I just can't buy one as a gift.

Update: Looks like the "Gift this video" option is now working.

Similar Messages

Recently upgraded to 7.2 error message when purchasing videos

We have just been forced to upgrade to the new version and now when we try to purchase a video we are getting the message that it has already been purchased but if it has not been downloaded yet then click OK. So we do this and then we are getting the error message "unable to check for purchases. An unknown error has occurred (5002)". If anyone else is having this problem can they help. Thanks

here is what they sent me:
Dear ***,
I understand you received error 5002 when trying to download your video purchase. I'm sorry to hear this, and apologize for any inconvenience this may have caused.
This error was caused by a temporary issue with the iTunes Store that should be resolved now. Please check the iTunes Store again. All features should be working well.
Thank you for your continued interest in the iTunes Store ***. Your business is appreciated. Have a good day!
Sincerely,
Shannon
iTunes Store Customer Support

Error 5002 when purchasing and downloading shows/songs from itunes

I keep getting an error(5002) message that tells me to try itunes store later. I can download podcasts and free songs, but not the tv show subcription I have and other items that cost $. Anyone have any ideas?
Thanks

Hmmm, What do we all have in common other than Windows and an error code?
I'm keeping all my media on an external 250GB MyBook HDD.
I have a 60GB Ipod Video and am connecting via the USB port on my monitor.
I have iTunes version 7.0.2.16 which it says is the latest version
I have Windows Live One Care (tried turning off the firewall, no luck)
i can download music fine, video is the issue.
I can't think if anything else, I'm too upset I can't get the video I want for my plane ride :c(
-Potter
PC Windows XP Pro

I get error 5002 when trying to redeem gift cards , what do I need to do to fix this.

I get error 5002 when trying to redeem gift cards, what can I do to fix this?

http://store.apple.com/us
I have been trying to fix this myself and just found a way tonight. This started happening after I downloaded a new version. I tried several other approaches and was unsuccessful until I was directed to the support website. I searched for 5002 error. I chose specific conditions and alert message. Then chose "Error 5002" which gave a little detail.
Basically I had to go to the above site and change my password and some other account information. It didn't work when I tried in my actual ITUNES application. I think because my account was so old and they upgraded some security items like stronger passwords etc., so the old stuff was no longer good enough. I have now redeemed two gift cards. I hope it helps.

Why am i getting error 5002 when trying to redeem a UV movie purchase?

Why am i getting error 5002 when trying to redeem a UV movie purchase?

Sharonc21 wrote:
If one is downloading directly to the iPhone via WiFi, it doesn't matter what version of iTunes is on the computer.
I decided to sync my phone to Outlook via iTunes. First thing, iTunes discovered that 7.0.3 was not on my phone. It asked if i wanted to install it. I said, "yes", and VOILA!! 7.0.3 is now installed on my iPhone.
So therein is the answer. Have no idea what bug is in there to keep it from loading to some phones directly via WiFi, but obviously, it is something!!
There is no bug. While you can update your iOS via wi-fi, it's recommended to do so via USB & iTunes. Depending on your wi-fi connection & singal strength, you can get errors. That's not a function specifically of the device.

I get error 5002 when trying to buy 3.1 software for iPod touch 1st gen

I get error 5002 when trying to buy 3.1 software for iPod touch 1st gen.

That is a paid update you get here:
Purchasing iOS 3.1 Software Update for iPod touch (1st generation)

I have a Macbook Pro that I have just renewed and transferred over my old hard drive (also from a Macbook Pro). Now when I turn on the computer and ITunes opens I get error (-50) and then error 5002 when I try to sign in to ITunes Store - Help!

I have a Macbook Pro that I have just renewed and transferred over my old hard drive (also from a Macbook Pro). Now when I turn on the computer and ITunes opens I get error (-50) and then error 5002 when I try to sign in to ITunes Store - Help!
My dealer has tried and failed (twice) to correct this and I have tried deleting the two items in the Itunes folder but no luck!

were you able to get help on this? I need help on error 5002 as well. thank you

I keep getting "Error 5002" When I try to buy an album. What do I do?

I keep getting "Error 5002" When I try to buy an album. What do I do? I already reinstalled iTunes... not sure what this error means or how to be able to buy this album.

There's some info on your error message number in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

SDK Error -5002 when adding a sales order

I'm getting an error -5002 when adding a sales order.
Source code:
      IDocuments m_so2 = SBOCOMUtil.newDocuments(icmp, SBOCOMConstants.BoObjectTypes_Document_oOrders);
      line = m_so2.getLines();
      m_so2.setCardCode("2173231916");
      m_so2.setCardName("test Sales order");
      SimpleDateFormat formatter = new SimpleDateFormat("dd.MM.yyyy");
      Date today = Calendar.getInstance().getTime();
      m_so2.setDocDueDate(today);
      line.setItemCode("01005");
      line.setDiscountPercent(new Double(10));
      line.setItemDescription("description Testing");
      line.setQuantity(new Double(3));
      line.setTaxCode("0");
      line.add();
      long rc = m_so2.add();
Question:
Where can I find a list of error codes that can be easy to understand? PDF, word, etc.
Thanks.

Hi Diego,
Looking at your code I see that you are doing a
line.add();
You dont need to have this here unless you are adding another line to your document.
Maybe this will help you.
Also just because java is a bit different from VB get the last error message using
SBOErrorMessage errMsg= comp.getLastError();
System.out.println(errMsg.getErrorMessage());
-Cormac

Hi i'm using firefox nightly after today's flash player update im facing this error "style error #2134" when playinf videos on some websites tell me about inf

Hi, i'm using firefox nightly.
After today's flash player update im facing this error "style error #2134" when playinf videos on some websites. Tell me about info i have to provide to solve this problem. Thanks

Hello,
I am not a Flash developer, but based on my search, this particular error 'style error #2134' means that the Flash video / game that you are viewing is not able to store data on the local storage (your machine).
Can you please check the setting described in the Adobe KB [http://helpx.adobe.com/flash-player/kb/error-2134-cannot-create-sharedobject.html Enable Storage for Flash Player], to see if this helps in resolving the issue.
Thank you

Why do I keep getting an "error 5002" when trying to purchase my wish list?

Why do I keep getting a "error 5002" while attempting to purchase my iTunes wishlist?

I've been trying to figure this out for the past four days myself. I tried everything I could to reset my account information since most of the forums indicated the problem was with my payment information. That didn't ring true for me because I regularly make purchases with no problem. In my case, the problem was that one of the songs I was trying to purchase had been purchased previously. I found this out when I went to each song in my wish list individually and hit the buy button. Surprisingly, each song was purchased and downloaded successfully. When I got to the sixth song or so in my wishlist, iTunes told me that I had already purchased that song and asked if I wanted to download it again. I said yes. I then hit the buy all button for the remaining songs (the behavior that had not worked previously and generated the 5002 error) and the download happened properly.
I realize that the 5002 error seems to be generated by multiple issues, but that is what worked for me. Perhaps you could try the same approach and see what happens if you haven't already resolved your issue. Good luck.

TS1424 error 5002 when trying to purchase with credit card?

Need to know what error 5002 means when trying to purchase music off of wish list?

This alert is often the result of an issue with verifying your billing.
Quit iTunes.
Open iTunes.
Test the issue.
If it persists, sign in to store.apple.com using your iTunes account
Click on Change account information
Modify or remove your credit card information.
Click Continue.
Test the issue.

It shows me error 5002 when i purchase somthing please help me

please help me i have money and when i purchase it shows me error 5002 on PC itune store and in iPad downloads dissapear please someone help me

Hi,
try these steps after closing the cc apps.
Try to delete the aam updater
        Mac- ~/Library/Application Support/Adobe/
        Windows- AppData/Local/Adobe
In case the above step doesn't work then please follow this step
        Mac-~/Library/Application Support/Adobe/OOBE
        Windows- AppData/Local/Adobe/OOBE
Thank You
Arjun

Getting error 5002 when trying to purchase software update for 1st gen iPod Touch

The iPod Touch currently has iOS 2.2.1. I am trying to purchase the iOS 3.1 update by following the link on this support page: http://support.apple.com/kb/HT2052
Upon signing in and agreeing to the terms of service I recieve error 5002. I have restored the iPod and the error still occurs. I have tried purchasing the update on multiple Apple accounts and on multiple computers, both Mac and PC with no success.
Any idea how to fix this?
Thanks!

Try this artilce.
http://support.apple.com/kb/TS3297
It says:
This alert is often the result of an issue with verifying your billing.
Quit iTunes.
Open iTunes.
Test the issue.
If it persists, sign in to store.apple.com using your iTunes account
Click on Change account information
Modify or remove your credit card information.
Click Continue.
Test the issue.
It could be related to the errors than some users are seeing today and yesterday about checking billing address.

Error 5002 when trying to look at iTunes Plus

I just bought a new MBP, and since I used my education discount, I got a $100 gift card to use in the App Store/iTunes/etc. I have a bunch of songs I bought back when iTunes had DRM, so I was going to use this money to upgrade some of those purchases to iTunes Plus. However, whenever I click on "iTunes Plus" under Quick Links, I get a popup telling me that I can't access iTunes Plus because "Unknown Error 5002 Ocurred"
I've looked up the problem, and I've tried things like changing/resetting my billinb info, re-installing iTunes, and resetting my internet connection, but I have not had any luck so far. Does anyone know how to solve this?

Hi Sanjit
Thanks very much. Yes, a bit of online research helped me to track down
the problem. It was some redirects in the .htaccess file in the root
directory (this site is located in a subdirectory). All fixed now!
Regards
Rob
Sanjit_Das <mailto:[email protected]>
11 October 2014 7:00 pm
>
Internal server error 500 when trying to look at missing page
created by Sanjit_Das <https://forums.adobe.com/people/Sanjit_Das> in
/Help with using Adobe Muse CC/ - View the full discussion
<https://forums.adobe.com/message/6814959#6814959>

Error 5002 when purchasing video gift

Similar Messages

Maybe you are looking for