Error 5002 - when trying to access shopping cart in iTunes

I've noticed some people had this error yesterday & it was apparently resolved, but I'm getting error 5002 today. Is this the same problem? Will it be sorted soon?

We are experiencing this sudden error now too. Up until last night, we were accessing our Cart. But, then after adding one more song and deleting some from the cart, we got the error and cannot access the account from any machine. In addition to this one, we have a brand new iMAC "24, dual Intel; a PowerBook G4, and a Gateway Laptop running XP. None of the machines can access this Cart. Our other iTunes account is fine, without problem. But, this account's cart is inaccessible. I can find no solution.

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