Error 5002 when trying to purchase Janruary software

Hey guys
i'm trying to purchase the Janruary software for my touch however, when it asks me to sign in, i get the error box
"We Could Not complete your iTunes store request. An unknown error occured (5002)
There was an error in the iTunes store, please try again later"
So i've waited a day, and i'm still getting it! any ideas? Thanks Tom

Try this artilce.
http://support.apple.com/kb/TS3297
It says:
This alert is often the result of an issue with verifying your billing.
Quit iTunes.
Open iTunes.
Test the issue.
If it persists, sign in to store.apple.com using your iTunes account
Click on Change account information
Modify or remove your credit card information.
Click Continue.
Test the issue.
It could be related to the errors than some users are seeing today and yesterday about checking billing address.

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