Error 501 authentication failed

Question

All of a sudden, all users (except me, I'm admin) cannot send mail
using smtp authorization. The error on the gwia log is :
"DMN: MSG 74 Inbound AUTH failure (D019)
DMN: MSG 74 SMTP session ended: [192.168.100.11] () "
These users can still login to webmail and POP3 successfully, so I
know it's not a password issue.
I created a new test user and that account has the same issue, but can
login to POP3 and web access ok.
What should I check to resolve this issue?
GW 7.04 on NW 6.5 sp5
Thanks

Answer 1

So this is a password failure (D019 is wrong or failed password) which
brings the question, what changed/happened? :)
As the POP is on the GWIA, the certificate that is on the GWIA is used
by both the SMTP and the POP3. You are using the secure setting for
both of these aren't you? Sending User IDs and passwords in clear
over the internet is asking for trouble...
Webmail is different (Tomcat/Aganet/Cert) so that is a dead end.
So, as I said before, what changed?
T
On Sun, 03 Apr 2011 22:11:49 GMT, Russ Ringer <[email protected]>
wrote:
>All of a sudden, all users (except me, I'm admin) cannot send mail
>using smtp authorization. The error on the gwia log is :
>
>"DMN: MSG 74 Inbound AUTH failure (D019)
>DMN: MSG 74 SMTP session ended: [192.168.100.11] () "
>
>These users can still login to webmail and POP3 successfully, so I
>know it's not a password issue.
>I created a new test user and that account has the same issue, but can
>login to POP3 and web access ok.
>
>What should I check to resolve this issue?
>
>GW 7.04 on NW 6.5 sp5
>
>Thanks