Error 507

I wanted to update my 9790 to OS 7.1 using bbsak Bt it failed and it's saying error 507 reload software.i need yo help

Hi and Welcome to the Community!
BBSAK typically is not used to "update" a device...it is a very powerful tool intended for specific issues, and provides a very strong device WIPE, which it appears you ran. A 507 means that there is no OS installed to the BB, and that is the expected result of a BBSAK WIPE. But, you can recover...
The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below. (Moot for you now, since you did the WIPE...so hopefully you already have a recent backup.)
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Now, with that preparation complete, attempt the use of these tricks. But, if any suggest an Update Website or any other means, substitute please LOADER.EXE, which you will find at or very nearby where you found (and deleted) one of the VENDOR.XML files:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

Error 507 - I can not Update de OS

Hello!
I have the error 507 in my device BB 8320. I have run the Java Loader to uninstall the OS because I had problems with my carrier.
Now I tried to update the soft from the new DTM (6.0) but this one does not give me the option "Update device".
What can I do? All what happened to my device is in the message BB 8320 - Restard and battery problem from leofer.
Thanks

See the link below, for the download and simple installation instructions.
First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4 Display/Scan Bar Code
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Bold 9900 - Error 507 - Repair not working

Hello,
During an app update the phone crashed and now i have an error 507. When replugging the phone in the Desktop Software is asking me to repair the device. When i click this, the phone turns off but nothing happens from there. I am using a mac.
Any help would be great,
Thanks,
Toby

Hi and Welcome to the Community!
All of the tools I know of that can repair your situation are PC-based, not MAC. You might find more help over here:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/bd-p/BlackBerryDesktopSoftware#no...
If you can gain the use of a PC, then there are many tools and tricks available to recover the use of your BB. Let us know if/when you are ready for those
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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ERROR 507 whilst upgrading to OS7.1 9810

Hi There
I am in south africa, carrier MTN. I have a torch 9810
I went onto my blackberry desktop app and the OS7.1 bundle 1149 came up for upgrade so I started to upgrade.. All files loaded but when rebooted it showed error 507 reload software.
Anyways something came up about password or update. I clicked update.
Will this sort my fone out or what? I really wanted OS7.1 and i cant afford for my fone not to work! Please help

trishfta wrote:
Hi There
I am in south africa, carrier MTN. I have a torch 9810
I went onto my blackberry desktop app and the OS7.1 bundle 1149 came up for upgrade so I started to upgrade.. All files loaded but when rebooted it showed error 507 reload software.
Anyways something came up about password or update. I clicked update.
Will this sort my fone out or what? I really wanted OS7.1 and i cant afford for my fone not to work! Please help
Hi trishfta,
Read this thread How To Reload Your Operating System
Goodluck!
Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"

How to overcome error 507 (too many events??)

By now have way over 20,000 events in Calendar and cannot update with iCloud anymore ("error 507" -- means too many, right?).
So I guess I have to delete some old ones, but cannot find the checkbox in Preferences-Advanced in Calendar anymore.
In i-Cloud web Preferences-Advanced there is a "Hide" old ones, but just hiding would not really solve the problem.
So what can one do with the new Calendar 6.0 to bulk-delete old entries?
Thanks for any help provided.

Here's the website where you should ask for help:
OverDrive - Global distributor of digital eBooks, audiobooks, music ...

Blackberry desktop software cannot update my error 507 9800touch phone

my blackberry desktop software cannot update and load an os to the phone. i have error 507 which means there is no os on my phone as i read somewhere. but the problem is.... i have tried all the intruction on the solution on error507 but to no avail. the device software alwas says " "There is no BlackBerry® Software available." with Cancel, Update and Retry option. If I choose to Update the software it will say that no software is available... i even tried downloading the os6 for my fone and used the loader but it gets stuck at the last process with the same message "There is no BlackBerry® Software available.
i have read around but no solutions. please help as am desperate

Hello,
Please check carefully these instructions, most importantly the part about deleting VENDOR.XML file(s).
1) Uninstall, from your PC, any BB OS packages
2) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/apps-software/desktop/?lid=us:bboftwareesktopSoftware&lpos=us:bboftware
3) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
4) If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Now, use this process:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
freexrythem wrote:
"There is no BlackBerry® Software available."
Most often, that message is the result of one (or more) of the following:
There is no BB OS package installed to the PC, and there is nothing available from the carrier (as represented by the VendorID hardcoded into the device)
There is a BB OS package installed to the PC, but it is from a different (per VendorID) carrier, and the VENDOR.XML file(s) have not been deleted (which causes the installed package to be ignored)
There is more than one BB OS package installed to the PC...which can confuse the Loader tool
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Error 507 reload software

Hola,
Puede alguien ayudarme, tengo un smartphone Blackberry Torch 9800, la pantalla se quedo en blanco con un mensaje que dice Error 507 reload software - for further information, please visit :
www.blackberry.com/507
Intenté cargarle nuevamente el device sofware, sin exito hasta el momento, comienza a descargarlo y son 430 modulos, cuando llega al 190, se para y me dice, pronblemas de conexión, intente más tarde, pero ya hace tres días que lo intento y son exito alguno.
No sé que más hacer..
Could somebody help me please, I have and smartphone Blackberry Torch 9800, the screen is frozen with a message
Error 507 reload software - for further information, please visit :
www.blackberry.com/507
I tryed to download the device software since three days ago unsuccesfully, it start download ( it says 430 modules to download ), but when it gets up to 190 modules it stop and I got a message, internet conexion problems try later ).
I don't know what else to do.
Gracias y saludos.
Daniel

See the link below, for the download and simple installation instructions.
First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Curve 9300: Error 507 then 561 but can't reload the software

Hi, so my Curve 9300 has a white screen indicating an error 507.
I followed the instructions on the website and when I connect it to reload the software, the error number on the screen's device changes to 561 and a window opens to tell me the desktop software can't communicate with my blackberry.
It suggest me to update the software on my blackberry?
When I accept, it asks me to confirm the repair of the device.
Once I clicked on repair and wrote in my password it simply tells me that there are no available updates of BlackBerry Device Software at this time and to put in my email so they can warn me when a new update comes out.
I don't need to update the software obviously, just to reload any version of it so my phone can work again.
If anyone experienced this or knows how i can solve my problem, please help
Either way have a nice day!

Hi cm1111
Welcome to BlackBerry Support Forums
As we all know error 507 means there is no OS installed , If your device is not detected then you can try the Application loader to load the OS :
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader.
or You can try this : How do I wipe the BlackBerry using Jl Cmder? and What to do next if Jl Cmder will not connect and wipe .
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Help Please!!! Error 507

Hi all,
I need help!
I sent my BlackBerry in for a service and they wiped it and reloaded the software. It seemed to be working fine and then a few days later it stopped working. The screen says error 507 reload software. I plugged it in and started BlackBerry Desktop software for Mac and it said: "The BlackBerry® Desktop Software cannot connect with this device. If clicking Retry doesn't connect the device, or the device isn't rebooting with a charged battery, you might need to repair your software to correct the problem." When I click repair it asks me to select a download and I select the suggested one. Than it downloads and then says The device could not be repaired please try again. When I do, the same thing happens again. I have no idea what to do but I can't go on without a phone!
Please help me as soon as possible! All help is appreciated hugely!
Thanking you in anticipation.
Blackberry Curve 9300, Was running BlackBerry software 6 before it stopped working.

Error 507 just means the device has no OS installed.
You will need to reload the OS to the device:
1. First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
2. Download the OS file from step 1 to the PC then install it to the PC by running (double clicking) the file you downloaded.
3. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml." Also check the following locations for vendor.xml files and delete any instances of the file:
On Windows Vista/7 navigate to C:\Users\YOUR_USER\AppData\Roaming\Research In Motion\BlackBerry\Loader XML (Where "YOUR_USER" is your username)
On Windows XP navigate to C:\Documents and Settings\YOUR_USER\Application Data\Research In Motion\BlackBerry\Loader XML (Where "YOUR_USER" is your username)
4. Plug in BlackBerry and double click on "Loader.exe." It's located in c:\program files\common files\research in motion\apploader
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Curve 9300 Error 507 & trouble reconnecting JVM

Two days ago my BB Curve 9300 started to show a no battery logo after I had charged the battery the whole night. When I switch on the Phone I get a white screen with Error 507 Reload Software.
I have installed the desktop software and the latest OS on my pc, connected the phone to the pc.
However, when I try to install the new OS, it shows the application loader cannot reconnect to the JVM.
I've already tried to do this without the battery and then put the battery back in when it is trying to connect to the JVM, but this doesn't work..
Somebody know what to do now?
Solved!
Go to Solution.

Hi and Welcome to the Community!!
I cannot tell for sure, but are you attempting this?
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
That should get it to load the OS to the BB, as a 507 means that there is no OS on the BB at all.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Torch 9810 - Error 507

Hi,
I am from the Philippines. I have a Torch 9810, Sun Cellular is my carrier. It has been working fine the last few days. Today, locked up showing error 507. I did a hard reset by taking the battery out, nothing happened.
Please help!!!

This error message might appear because of the following causes:
The power management feature on the computer turns off the USB ports.
The BlackBerry smartphone is connected to a laptop computer using a docking station.
Check the below KB article for resolution :
KB02792 BlackBerry smartphone displays Error message “507” when upgrading BlackBerry Device Software
tanzim
If your query is resolved then please click on “Accept as Solution”
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How to fix error 507 on 9780!!SOS

How to fix error 507 on 9780!!SOS
today i wanted to add the other language.. so i used the desktop software for mac, and it always goes wrong.
suddenly..the screen showed: Error 507...
How can i fix it???
How can i add other language on my BB 9780 by MAC??
thank you very much!!!!

Hey veqinzaozao,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps in this KB article to fix the JVM 507 error on your BlackBerry Bold 9780 smartphone: www.blackberry.com/btsc/KB19915
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Reader XI error 507 with browser control in VB6

I have a VB 6 application that has an embedded browser control. We are in the process of upgrading to Windows 7. If Reader X (10.1.4) is installed, the PDF (which is viewed through an ActiveX control) displays fine. If Reader XI (11.0.1) is installed, I get the "There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again. (103:103)". I also get an error code of 1014:1014 (which goes away if I open Reader XI and accept the EULA), and 507:507.
Our security group will most likely insist on Reader XI, so figuring this out is a priority. Any help/advice would be very much appreciated.
Thanks,
G. Harland

This question might have a better chance of being answered if posted in one of the development forums such as: http://forums.adobe.com/community/design_development/pdf_workflow

Reload error 507

Hi team,
My blackberry smart phone getting 507 error, my device connected with blackberry desktop manager for update the software but its showing there are no available software update. i tried the remove the batter and connecting to desktop manager but its not connecting.
please help me for resolving the issue.
Regards
Ram

Hi and Welcome to the Community!
507 means that there is no OS installed to your BB at all...it's empty. But, it can be recovered from, but not perhaps via the automated means (which, from your post, it seems that's what you've tried). Rather, you need to take full manual control over what is to be installed to your BB. The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below. This is irrelevant to your situation now as your BB is already "empty".
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6) Use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes, your BB presents another "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Error 507- TRIED IT ALL!

I just got my blackberry curve yesterday. I was trying to sync it to my computer and entered the password on the computer wrong ten times.. I thought it just wanted the password ten times, I didn't realise I was getting it wrong! (absolutely stupid I know)
I am pretty computer literate and handy, however I am having problems getting the OS installed back onto my Blackberry, since it has been wiped out. Let me tell you what I have done, and what has happened, and maybe someone can tell me what I am doing wrong?
-I used the Jl_cmder process to wipe out my phone. It changed the error code from 513(i think, whatever the code is after the failed password attempts) to error code 507.
And here is what all i have gone through to try and get the firmware back on my phone:
-I uninstalled and reinstalled the desktop manager 4.5 and the blackberry device manager appropriate my phone. Then I deleted the Vendor file and emptied the recycle bin and rebooted.
-From here I went to the Loader.exe and tried to upload apps here in several ways (with phone plugged in with battery, without battery..etc, basically anyway any type of "how to" article has said)
The loader would basically gave a message saying it could not find any applications for my device.
-I also tried through destop manager to to an application loader, again saying no applications found.
-I loaded the loader through comand prompts. Again no good.
-Unistalled EVERYTHING, reinstalled, rebooted, still nothing.
*note: that my computer detects the phone, it shows up in device manager and desktop manager. And on the apploader.
So in summary..
I have never backed up my phone before
I wiped it out with JL_cmder
It says error code 507
I have the current desktop manager
I have the proper OS software installed
I have deleted the vendor file.
My computer detects my phone
....but for the last 6 hours I have been trying to get it to find the OS software and put it onto my phone and that seems IMPOSSIBLE.
PLEASE help me. I think im loosing it.

Desktop Manager is the sofwtare with, backup/restore, application loader, syncronize...etc
device manager is a component built into desktop manager that makes the comunication to the BB for DTM
device software is the only one that is 'supposed' to be carrier specific and gets installed to windows first
then you use application loader to load it to your BB
when you go through the loader wizard and it says it cant find any software for your device... thats the software its referring to... device software.
if you give me your carrier and your model number, ill get you the exact link you want... it will be some form of 4.5.0.x
but also make sure you definately install DTM 5.0 or 4.7(my other trick depends on it if needed)
also im off to bed, so i wont get the link to you tonight but if you want to try yourself, go here
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
click on your carrier at the bottom and click on your model, then the newest Device software or Handheld Software
good luck
PS do it with the battery in

Error 507

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