Error 513 - Sdesk related

Hi,
For some reason all of sudden while creating support message from satellite system it is returning error 513, no message created in support desk system... Strange enough the messages are still getting created in solution manager and can be displayed from CRM_DNO_MONITOR of solution manager. This behaviour is happening from all satellite systems going to that solution manager system. All the satellite systems were working fine till few days back. I referred SDN throughly and did all sort of checks in solution manager but no luck.
Did anyone encountered this type of scenario ? (normally if this error comes nothing gets created in solution manager but in our case it is getting created and also RFC user in the SM_SIDCLNT100_BACK got SAP_ALL and SAP_NEW also.
Thanks

All,
Issue is fixed from my side. For some strange reason the action definition SLFN0001_ADVANCED_UPDATE_DNO was missing from action definitions and conditions
Path for that is : (SPRO-CRM -> Basic Functions -> Actions -> Actions in Transaction -> Change Actions and Conditions -> Define Conditions
Press Technical Names -> Select SLFN0001_ADVANCED and in the right side under Action Def -> SLFN0001_ADVANCED_UPDATE_DNO was not there and after adding that all is back working again
Thanks

Similar Messages

Error 513 while creating a support message (related to roles/profiles)

Hello everyone,
my user is getting the generous error 513 while sending a support message either on the SAP GUI or Workcenter. I am trying to implement a profile for a key user, who can display, reply and create simple messages without putting in technical data.
I gave him the following roles:
SAP_SMWORK_INCIDENT_MAN
SAP_SUPPCF_CREATE
SAP_SUPPCF_ADMIN
SAP_SUPPDESK_DISPLAY
SAP_SUPPDESK_CREATE
SAP_SV_FDB_NOTIF_BC_CREATE
and a generous role with the missing parts:
ZSAP_SMWC
When I tried sending a message with the GUI I used SU53 to find out which rights are missing and added them to ZSAP_SMWC. Now I got all of them and the SU53 replies that there are no more missing rights.
Thing is: When I add the profile SAPALL to my user, it works just fine. This is leading me to a problem i can't solve._
I also have to say that I accidently deleted some flags inside of sap_suppcf_create without copying it. Is there a way to restore SAP standard settings?
Thanks in advance,
Hendrik

I just seen the following SAP Knowledge Base Article related to ST 400 SP24:
[1522809 - Solution Manager: Because of error 513, no message was created in Support Desk System|www.service.sap.com/sap/support/notes/1522809 ]
Regards, Ruediger

Error 513, no message was created in support desk system BCOS005

Hi All,
After completing the ITSM config on Solution Manager 7.1, I am stuck with the following error when creating message from any of the satellite system, or from SM itself.
"Because of error 513, no message was created in support desk system"
Message no. BCOS005
Error logs from SLG1:
"No message created from SAP message 00xxxxxx 000xxxxx 2013 due to missing IBase"
Transaction: SOLMAN_INCIDENT_UPD
Program:AI_CRM_IM_UPDATE_FROM_SAP
I have already checked various threads and suggested notes including 1522809 / 1741109, but unable to fix the issue.
RFC's between both the systems are working fine. The entry for BCOS_CUST on SM is maintained as
OSS_MSG W NONE CUST 6.2 1.0
The number range for SLF1 is maintained as 01 in TCode DNO_CUST01
I suspect this to be related to IBASE or Number range, but seem to have the correct values maintained as mentioned in above notes. Would appreciate your valuable inputs on this.
Thanks,
Varun

Hi Vivek,
Tried updating the parameter, but no luck
"Because of error 513, no message was created in support desk system"
Message no. BCOS005
Should be something to do with BCOS, can't figure out though.
Any further thoughts?
Regards,
Varun

Error 513, no message was created in Support Desk System

After implementing QAS in sp's 15, when the user wants to create a message from QAS solution manager, get the following error "Because of error 513, no message was created in Support Desk System"
has been revised rfc connections and have no problem because when the user is done with NetWeaver - works perfect basis.
Nor is it because of permissions users have the same roles that were assigned in the other systems DEV and PRD, and when they have no problems sending messages.
I have reviewed the table BCOS_CUST "and is fine. As in other systems.
I am grateful if someone can help me.
Regards

Dear Leonor,
This forum is related to Public Sector Funds Management (budget) issues.
I believe the best for you is to open this thread in the Basis forum. There you will find the experts to help you.
Best Regards,
Vanessa.

Error 513

hi,
one of my user is getting error message while creating supprot message from R/3 system for solutionmanager. Other users are able to create the support message.
The message is:
Because of error 513, no support message has been created in support system
What is the reason for this messgae and how

Hi as,
the following SAP Notes might be helpful:
[864195|https://service.sap.com/sap/support/notes/864195] Error 513 when you enter Support Desk Message
[1261046|https://service.sap.com/sap/support/notes/1261046] Service Desk: Read Messages Using Local RFC Destination
[498984|https://service.sap.com/sap/support/notes/498984] Error 513 when sending support message
Best regards,
Andreas

Error 513 while creating support message help menu in Solman system.

Hi Expert
I am trying to create support message though help in the Solman system. But i am getting an "error 513 message has not created in the Solution manager system".
- maintained the BCOS_CUST table with RFC - NONE
- have SAP ALL authorisation
- using the transaction type SLFN for support message.
- Check the Action profile for SLF1 and found OK.
- Also refered some notes in the sap and implemented but still i am getting the same error.
Please advice.
Regards
Kumar.

HI
Do u have BP existing for ur id in solman
Use BP_GEN to create bp for ur user id
otherwise using BP tcode and check if the identification tab is carrying details for solman system with curent client and userid
Hope it solv ur prb
Regards
Prakhar

Error 513 while raising the message from satellite system

Hello All,
When I try to send message(Service desk) from satellite system, i get following message
"Because of error 513, no message was creat
Support Desk System"
I gusses there is some problem with authorisation.
please guide how can I fix this issue.
Regards,
Shyam.

Hi Gurus,
I have assigned customized action profile to SLFN transaction.
When I try to send message(Service desk) from satellite system, I get following message
"Because of error 513, no message was created
Support Desk System"
But when we check in crm_dno_monitor , the message is created at the backend,but without assigning external number range.
Whenever I am making any modification in action profile, it is creating the first messgae after restart
of SAP Solman System, but for next message, Error 513 message is raised and message is created at backend without assigning external number to it
I think there is some problem in number range or buffer in number range
Can some one help me in this
regards
Swati

Because of error 513, no message was created in Support Desk System

Hello all...
Currently setting up Service Desk and when I create a service message in my satellite systems (ECC DEV, QAS, PRD, etc.), I get the error 513 as described in my subject line.
I am able to create messages within the Solution Manager environment without issue, but nothing but the error in my satellites.
Any information / assistance is greatly appreciated in advance.
We are using SM 4.0
Thanks!!!

Is your table BCOS_CUST configured so it points to the Solution Manager? If you do a test connection via SM59 for the given destination, does it work?
Markus

Error while creatBecause of error 513

Hi frds,
we are working with solman 4.0 SP10 and getting error "Because of error 513, no message was created in Support Desk System" we have seen note number 498984 and 614311 which are of upto basis release 620. Anybody have the solution on this,mentioned notes doesnt works. Also please let me know whether service desk is client specific or not .Can we have seprate support desk in 2 clients of solman .
Thanks in advance
chirag

Hi Chirag,
could you please check note no. 864195 dealing with this issue? I assume, the user from the RFC-destination from your satellite system to the Solution Manager system does not have the appropriate authorization in the Solution Manager system.
Check also the table BCOS_CUST, if it contains the right entry for OSS_MSG.
You can only have one Solution Manager support desk, it is not possible to have two of them parallelly.
Regards
Csaba

Form Error Message: Invalid relation attribute on pageSet xfa

Hi,
I've developed a form that many folks are using without any issues. However, I do have a small number of users that get the following error message when opening the form.
Error Message: Invalid relation attribute on pageSet xfa[0].template[0].form1[0].#pageSet[0]
This error only appears to come up if they are using Adobe Acrobat Pro Version 8. No issues on versions 9 or 10 (X). The form is suppose to be compatible back to version 7.
My main form is called (form1). Then there are 4 major sub forms under (form1), The top drop down (on the masterpage) hides or displays one of the major sub forms based on user selection.
I have a hunch that something with the generated code not jiving well with Acrobat 8.
Here's a snippet of the code if you'd like to look through it.
form1.#pageSet[0].MasterPage1.FormActionDropDown::change - (JavaScript, client)
//+ GENERATED - DO NOT EDIT (ID:D2FF16C4-6D1F-45D4-ACB7-0DB7CE14229F CRC:3650232787)
//+ Type: Action
//+ Result4: SetPresence("$Node5","hidden")
//+ Result3: SetPresence("$Node4","visible")
//+ Result2: SetPresence("$Node3","hidden")
//+ Result1: SetPresence("$Node2","hidden")
//+ Node5: form1[0].ChangePAForm[0]
//+ Node4: form1[0].Non-PAForm[0]
//+ Node3: form1[0].DeletePAForm[0]
//+ Node2: form1[0].PAForm[0]
//+ Node1: form1[0].#pageSet[0].MasterPage1[0].FormActionDropDown[0]
//+ Condition1: ListField("$Node1","textselected","ADD NON-PA User")
//+ ActionName: DropDown.change.NonPA
if ($.boundItem(xfa.event.newText) == "ADD NON-PA User") {
this.resolveNode("PAForm").presence = "hidden";
this.resolveNode("DeletePAForm").presence = "hidden";
this.resolveNode("Non-PAForm").presence = "visible";
this.resolveNode("ChangePAForm").presence = "hidden";
//+ GENERATED - DO NOT EDIT (ID:662A28BD-A30A-4E6D-92CD-6FF22B0EFB5D CRC:2945493746)
//+ Type: Action
//+ Result4: SetPresence("$Node5","hidden")
//+ Result3: SetPresence("$Node4","hidden")
//+ Result2: SetPresence("$Node3","visible")
//+ Result1: SetPresence("$Node2","hidden")
//+ Node5: form1[0].ChangePAForm[0]
//+ Node4: form1[0].Non-PAForm[0]
//+ Node3: form1[0].DeletePAForm[0]
//+ Node2: form1[0].PAForm[0]
//+ Node1: form1[0].#pageSet[0].MasterPage1[0].FormActionDropDown[0]
//+ Condition1: ListField("$Node1","textselected","DELETE EXISTING PA")
//+ ActionName: DropDown.change.DeletePA
if ($.boundItem(xfa.event.newText) == "DELETE EXISTING PA") {
this.resolveNode("PAForm").presence = "hidden";
this.resolveNode("DeletePAForm").presence = "visible";
this.resolveNode("Non-PAForm").presence = "hidden";
this.resolveNode("ChangePAForm").presence = "hidden";
//+ GENERATED - DO NOT EDIT (ID:66B7091F-75C5-4A73-8ACA-885AE42D0308 CRC:2169512649)
//+ Type: Action
//+ Result4: SetPresence("$Node5","visible")
//+ Result3: SetPresence("$Node4","hidden")
//+ Result2: SetPresence("$Node3","hidden")
//+ Result1: SetPresence("$Node2","hidden")
//+ Node5: form1[0].ChangePAForm[0]
//+ Node4: form1[0].Non-PAForm[0]
//+ Node3: form1[0].DeletePAForm[0]
//+ Node2: form1[0].PAForm[0]
//+ Node1: form1[0].#pageSet[0].MasterPage1[0].FormActionDropDown[0]
//+ Condition1: ListField("$Node1","textselected","CHANGE / MODIFY EXISTING PA")
//+ ActionName: DropDown.change.ChangePa
if ($.boundItem(xfa.event.newText) == "CHANGE / MODIFY EXISTING PA") {
this.resolveNode("PAForm").presence = "hidden";
this.resolveNode("DeletePAForm").presence = "hidden";
this.resolveNode("Non-PAForm").presence = "hidden";
this.resolveNode("ChangePAForm").presence = "visible";
//+ GENERATED - DO NOT EDIT (ID:C87B58DB-765D-426C-81BB-5A7ECFF42B63 CRC:2949030955)
//+ Type: Action
//+ Result4: SetPresence("$Node5","hidden")
//+ Result3: SetPresence("$Node4","hidden")
//+ Result2: SetPresence("$Node3","hidden")
//+ Result1: SetPresence("$Node2","visible")
//+ Node5: form1[0].ChangePAForm[0]
//+ Node4: form1[0].Non-PAForm[0]
//+ Node3: form1[0].DeletePAForm[0]
//+ Node2: form1[0].PAForm[0]
//+ Node1: form1[0].#pageSet[0].MasterPage1[0].FormActionDropDown[0]
//+ Condition1: ListField("$Node1","textselected","CREATE NEW PA")
//+ ActionName: DropDown.change.NewPA
if ($.boundItem(xfa.event.newText) == "CREATE NEW PA") {
this.resolveNode("PAForm").presence = "visible";
this.resolveNode("DeletePAForm").presence = "hidden";
this.resolveNode("Non-PAForm").presence = "hidden";
this.resolveNode("ChangePAForm").presence = "hidden";

You should post this question in the LiveCycle Designer forum here. This forum is for forms created in Acrobat (Acroforms).

Error Message: Invalid relation attribute on pageSet xfa

Hi,
Searching through the forums and on the net, I cannot seem to locate an answer to this problem so I'm trying here...
I've developed a form that many folks are using without any issues. However, I do have a small number of users that get the following error message when opening the form.
Error Message: Invalid relation attribute on pageSet xfa[0].template[0].form1[0].#pageSet[0]
This error only appears to come up if they are using Adobe Acrobat Pro Version 8. No issues on versions 9 or 10 (X). The form is suppose to be compatible back to version 7.
My main form is called (form1). Then there are 4 major sub forms under (form1), The top drop down (on the MasterPage1) hides or displays one of the major sub forms based on user selection.
I have a hunch that something with the generated code not jiving well with Acrobat 8.
Here's a snippet of the code if you'd like to look through it.
form1.#pageSet[0].MasterPage1.FormActionDropDown::change - (JavaScript, client)
//+ GENERATED - DO NOT EDIT (ID:D2FF16C4-6D1F-45D4-ACB7-0DB7CE14229F CRC:3650232787)
//+ Type: Action
//+ Result4: SetPresence("$Node5","hidden")
//+ Result3: SetPresence("$Node4","visible")
//+ Result2: SetPresence("$Node3","hidden")
//+ Result1: SetPresence("$Node2","hidden")
//+ Node5: form1[0].ChangePAForm[0]
//+ Node4: form1[0].Non-PAForm[0]
//+ Node3: form1[0].DeletePAForm[0]
//+ Node2: form1[0].PAForm[0]
//+ Node1: form1[0].#pageSet[0].MasterPage1[0].FormActionDropDown[0]
//+ Condition1: ListField("$Node1","textselected","ADD NON-PA User")
//+ ActionName: DropDown.change.NonPA
if ($.boundItem(xfa.event.newText) == "ADD NON-PA User") {
this.resolveNode("PAForm").presence = "hidden";
this.resolveNode("DeletePAForm").presence = "hidden";
this.resolveNode("Non-PAForm").presence = "visible";
this.resolveNode("ChangePAForm").presence = "hidden";
//+ GENERATED - DO NOT EDIT (ID:662A28BD-A30A-4E6D-92CD-6FF22B0EFB5D CRC:2945493746)
//+ Type: Action
//+ Result4: SetPresence("$Node5","hidden")
//+ Result3: SetPresence("$Node4","hidden")
//+ Result2: SetPresence("$Node3","visible")
//+ Result1: SetPresence("$Node2","hidden")
//+ Node5: form1[0].ChangePAForm[0]
//+ Node4: form1[0].Non-PAForm[0]
//+ Node3: form1[0].DeletePAForm[0]
//+ Node2: form1[0].PAForm[0]
//+ Node1: form1[0].#pageSet[0].MasterPage1[0].FormActionDropDown[0]
//+ Condition1: ListField("$Node1","textselected","DELETE EXISTING PA")
//+ ActionName: DropDown.change.DeletePA
if ($.boundItem(xfa.event.newText) == "DELETE EXISTING PA") {
this.resolveNode("PAForm").presence = "hidden";
this.resolveNode("DeletePAForm").presence = "visible";
this.resolveNode("Non-PAForm").presence = "hidden";
this.resolveNode("ChangePAForm").presence = "hidden";
//+ GENERATED - DO NOT EDIT (ID:66B7091F-75C5-4A73-8ACA-885AE42D0308 CRC:2169512649)
//+ Type: Action
//+ Result4: SetPresence("$Node5","visible")
//+ Result3: SetPresence("$Node4","hidden")
//+ Result2: SetPresence("$Node3","hidden")
//+ Result1: SetPresence("$Node2","hidden")
//+ Node5: form1[0].ChangePAForm[0]
//+ Node4: form1[0].Non-PAForm[0]
//+ Node3: form1[0].DeletePAForm[0]
//+ Node2: form1[0].PAForm[0]
//+ Node1: form1[0].#pageSet[0].MasterPage1[0].FormActionDropDown[0]
//+ Condition1: ListField("$Node1","textselected","CHANGE / MODIFY EXISTING PA")
//+ ActionName: DropDown.change.ChangePa
if ($.boundItem(xfa.event.newText) == "CHANGE / MODIFY EXISTING PA") {
this.resolveNode("PAForm").presence = "hidden";
this.resolveNode("DeletePAForm").presence = "hidden";
this.resolveNode("Non-PAForm").presence = "hidden";
this.resolveNode("ChangePAForm").presence = "visible";
//+ GENERATED - DO NOT EDIT (ID:C87B58DB-765D-426C-81BB-5A7ECFF42B63 CRC:2949030955)
//+ Type: Action
//+ Result4: SetPresence("$Node5","hidden")
//+ Result3: SetPresence("$Node4","hidden")
//+ Result2: SetPresence("$Node3","hidden")
//+ Result1: SetPresence("$Node2","visible")
//+ Node5: form1[0].ChangePAForm[0]
//+ Node4: form1[0].Non-PAForm[0]
//+ Node3: form1[0].DeletePAForm[0]
//+ Node2: form1[0].PAForm[0]
//+ Node1: form1[0].#pageSet[0].MasterPage1[0].FormActionDropDown[0]
//+ Condition1: ListField("$Node1","textselected","CREATE NEW PA")
//+ ActionName: DropDown.change.NewPA
if ($.boundItem(xfa.event.newText) == "CREATE NEW PA") {
this.resolveNode("PAForm").presence = "visible";
this.resolveNode("DeletePAForm").presence = "hidden";
this.resolveNode("Non-PAForm").presence = "hidden";
this.resolveNode("ChangePAForm").presence = "hidden";

You should post this question in the LiveCycle Designer forum here. This forum is for forms created in Acrobat (Acroforms).

IBooks in ios6 does not open. I get a message saying, the operation could not be finished.(cocoa error 513). What do I do?

Since upgrading to iOS 6 I am getting this message when
I try to open iBooks. This operation could not be finished. ( Cocoa error 513)
I have deleted and re- installed iBooks several times. How do I get iBooks to work?

I was just on the phone with an Apple Engineer and we had to do a system restore. Once this was done the ibooks were able to download successfully. Apple did not know of the cocoa error 513.
all is working perfect after completely doing a backup and system restore.
Jeri Hardin
Operations Compliance for BP Oil

Because of error 513, after applying BP in service desk

Dear All,
i'm now configuring service desk, and have problem "Because of error 513, no message was created in Support Desk System" when creating message from help --> create support message , Gurus please help me..im in trouble right now..
Regard,
dinie.

Hi,
Please have a look:
Error 513 while creating support message help menu in Solman system.
Because of error 513, no message was created in Support Desk System
Rajeev

I cannot update from OS 10.9.4 to 10.9.5. I get a message saying: File couldn't be installed error (513). I have configured my OS so that I have read and write permission followed by system with read and writ permission. Can someone help me? Thanks.

I cannot update from OS X 10.9.4 t0 10.9.5> Whenever I try I get the following message: File couldn't be installed error (513) and something about not having the proper permission. Under the Macintosh HD sharing and permissions settings I have customized the settings so that (Me) has read and write permission followed by the system with read and write permission, wheel and everyone have Read permissions.
I have no problems updating apps such as Adobe CC or iTunes but cannot update the operating system, can someone help me? Thanks.

1. Restart the computer in safe mode. Certain caches maintained by the system will be rebuilt.
Safe mode is much slower to start up than normal. The next normal startup may also be somewhat slow.
When the login screen appears, restart as usual (not in safe mode) and test. There's no need to log in while in safe mode.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t start in safe mode. In that case, go to Step 2.
If there's no change after taking this step, continue.
2. Back up all data before proceeding.
Triple-click anywhere in the line below on this page to select it:
/var/folders
Right-click or control-click the highlighted line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item named "folders" selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

Plz help me out: error 513

yesterday my daughter was playing with my phone and she keep on entering password wrong .now my fone is locked and desplayes error 513 reload software . i tried to reboot itstil same problen . can somebody help me out

Take a look here:
http://supportforums.blackberry.com/t5/BlackBerry-Storm/Error-513-Relode-software/td-p/300824
That thread points to this article:
"JVM 513" error appears on the BlackBerry smartphone
http://www.blackberry.com/btsc/KB13003
Please click the Thumbs Up icon if this comment has helped you!
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Error 513 - Sdesk related

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