Error 553 - Add or Edit an Account Page inaccessib...

Question

This has been going on since last week when I added my problem onto the end of someone else's message, but I'm getting desperate about my problem with email now.
It started off with the old chestnut - Error 553 when I tried to send emails from alternate (to BT) email addresses, so I found online instructions on how to verify those addresses and off I went to Yahoo to carry them out. Getting in was no problem, I know my password, and I could open everything except "add or edit an account". When I clicked on the link, it just came up with either a blank page or a message telling me that the page couldn't be displayed and a DNS error.
I've been trying ever since. I have the correct security settings enabled, I've tried switching my hub off and back on (to provide a different IP address), I've loaded my Yahoo account through various browsers; IE, Firefox, Yahoo and Google Chrome and I spoke to customer services who took control over my machine for about 2 hours but couldn't fix the problem. All my temporary internet files and cookies have been cleared down loads of times and I've installed and run CCleaner and now I'm just stumped about what else to try.
I still can't send emails out of my non-BT addresses, has anyone got any ideas please?

Answer 1

debs808 wrote:
Hi, I use one Bt email address, two PIPEX addresses and one other, all of which worked perfectly well until last week when I started receiving the Error 553 messages. I'll take one of the PIPEX as an example of my setup, for argument's sake, lets call it [email protected] In server information, it says
Server Information
My incoming mail server is a POP3 server
Incoming Mail (POP3): pophost.mydebs808server.co.uk
Outgoing Mail (SMTP): mail.btinternet.com
Incoming Mail Server
Email user name: debs808username
Password: debs808password
Log on using Clear Text Authentication ticked
Outgoing Mail Server
My server requires authentication ticked
Then when you open settings, The box ticked is "Log on Using": btinternetaccountname
Password: btinternet password
Log on using secure password authentication NOT ticked.
In the advanced tab, my settings are 25 for outgoing mail and 110 for incoming, though I have tried replacing 25 with 587 which made no difference. The option that says "This server requires a secure connection (SSL) is NOT ticked on either outgoing or incoming. I must admit to not really understanding what you meant in your last post NanoTm, does that shed any light on my predicament?
Hi again.
The above settings are fine, and should work as long as the email address is verified (which is the cause of your problem). Even though it did work until last week, that was probably more by luck. I've mentioned before that sometimes various users needed to verify the different email address set in the "E-mail address" field of the "General" tab in OE compared to their BTinternet address - and some other people not. Then for some reason the system catches up the the "not" people.
Your problem is that access to the "Add or edit account" option which needs sorting out.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures