Error 602 on my blackberry

I have a blackberry bold 9930 and had a serious issue . I downloaded the latest code ( V7.1.0.41 ) from Blackberry after it asked me to on my tel with a pop up msg on my tel . BIG mistake as it corrupts the OS . I had to go to Blackberry.com and reload my software , then restore a previous back up using desktop app . Be careful as you MUST do the downlaod thru the Desktop software and NOT your telephone . There are postings on their forums out on Blackberry as to how to resolve the issue if you do the upgrade and it fails !!!

Here is a link to the posting on blackberry.com
http://supportforums.blackberry.com/t5/BlackBerry-Bold/Blackberry-Bold-9930-upgrade-failed-and-software-will-not-load/td-p/2460761

Similar Messages

  • App Error 602 & "Uncaught exception: Application net_rim_bb_messaging_app(144) is not responding; process terminated"

    Hi,
    I have spent a whole and very frustrating day trying to solve the following problem and in exasperation I resort to a posting here. Note no changes had been made to the phone prior to the start of the problem.
    My Blackberry 9800 Torch freezes on power-up. It can only be ‘unfrozen’ by taking out the battery or, if left alone, after many minutes it comes up with the white screen, ‘App Error 602' and ‘Reset’ which is highlighted. Resetting has the same effect as taking out the battery. After each restart, it goes through the usual security and time checks and then freezes again. However, on rare occasions I got the message “Uncaught exception: Application net_rim_bb_messaging_app(144) is not responding; process terminated”.
    Soon after the restart, after the Security Software Verification and on confirming the time/date, there is a very small window of opportunity (literally a couple of seconds) to access the phone. After much trial and error, I discovered that (in Manage Connections) by disabling the Mobile Network and WiFi - effectively putting it into ‘aeroplane mode’ - the device would work, without any problem and indefinitely. Except, of course, I couldn’t access the phone network nor the internet, which isn’t helpful(!).
    I have taken this opportunity to do a full back-up on to my PC, through BlackBerry Desktop Software (though I’m not sure this backs up downloaded Apps??). Separately, I've also copied all the subdirectories from the phone’s memory and media card on to the PC, retaining their correct structures (but presumably also copying the corruption causing the problem?).
    Any ideas???
    - thanks in advance!

    The method you are attempting is the automatic method...sometimes it just doesn't work, and you must take control. The simplest way is to, on a PC (you cannot do this on MAC):
    1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
    2) Uninstall, from your PC, any BB OS packages
    3) Make sure you have the BB Desktop Software already installed
    http://us.blackberry.com/software/desktop.html
    4) Download and install, to your PC, the BB OS package you desire:
    http://us.blackberry.com/support/downloads/download_sites.jsp
    It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
    5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
    C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
    C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
    6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
    6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
    http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
    Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
    If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
    If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
    KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
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  • App error 602 during update

    hi, 
    I was updating my BB 9350 7.1 bundle 921 with the desktop software,  after the download and the installation was done; i recieve an "app error 602" message during the rebooting. now my phone does not restart at all and i have tried and triend several times. the desktop softaware does not connet to it. what can i do?
    Celeo Osorio

    Hi Celeoosorio...
    If you want to solve this problem on your Blackberry ... You must download the BBASK.
    Also you have the DM (desktop manager) for Windows PC
    Have and download the OS to your Blackberry in this case the 9350
    BlackBerry Handheld Software v7.1.0.2364 (Multilanguage) by Bluegrass Cellular
    Package Version: 7.1.0.2364
    Consisting of:
    Applications: 7.1.0.861
    Software Platform: 5.1.0.606
    File name: 9350_9370AMEA_PBr7.1.0_rel2364_PL5.1.0.606_A7.1.0.861_Bluegrass_Cellular.exe
    File size: 210.35MB
    You should apply wipe + factory reset and Wipe= Error 507
    Luego tu proceeds to install OS via Loader 
    How to Install or Upgrade to a New RIM BlackBerry Operating System (OS) with AppLoader
    Source: Crackberry
    Regards...
    Kudos ** Do not forget to give those people who help and advise you regarding your questions ** Can
    Accept as Solution to ** Comments **
    @gutijose14
    BBM Channels  PIN: C0007093A
    Do not forget to give LIKE    Those people who help you and advise you about your doubts.  if the review has been SOLVED** # 4LL  #ÉliteRoad  Make a backup of your BlackBerry
    BlackBerry Protect and  BlackBerry Link constantly.  #ichooseBlackBerry10 Gutijose14 Forums Veteran I

  • Error 602 on the white wall paper

    hello there, i do have a torch 9860, the phone stared by not booting. then after the settings were defaualted, its now showing E602 on the white wallpaper. what can i do to repair it and to make sure it never happens again

    Hello kagwah
    Welcome to BlackBerry Support Forums
    Try this Knowledge Base to recover your device from this error :
     KB10144  : How to force the detection of the BlackBerry smartphone using Application Loader
    No one can specifically say the cause of this error , if this error appeared after installing any application then you  need to be careful and don't install any unknown app , but sometime those error may appear without any reason , those are Java errors in which a user can't do anything .So the most important thing is that we should do a regular backup of our device , as in your situation , while following this KB to recover your device  you will loose all data within your device. I hope you have a previous backup from which you can restore . 
    Additional Information :
    KB23950 :  "App Error 602" appears on the BlackBerry smartphone.
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • Help! Torch broken down from nowhere. App Error 602.

    So today my phone was working fine as it always has, I decided to remove some programs I don't need. I removed Google Talk and AOL Messenger and pressed yes to reboot as it needed to. Phone powered off, powered back on again and did the black Blackberry screen with scrolling white loading bar. It gets to the end of it and instead of booting my phone it presents me with a white screen with App Error 602 on it with Reset underneath, I press Reset and the phone powers off, on, black Blackberry screen with scrolling white loading bar and then goes back to App Error 602, Reset. 
    I cannot get it to start, I need it working urgently, the only Blackberry Support page suggests they don't know what the problem is, and advises me to reset to software on the phone. The only problem is BDM 4.7 will not connect to the device because it can't boot!
    It comes up with Blackberry Torch 9800 but every single option is greyed out. In the bottom right it displays 'Connecting' with a circling green symbol but nothing ever happens. Please can anyone be of assistance.
    Regards.
    Blackberry Torch 9800
    Carrier o2 UK.

    I would recommend you download and install BBSAK and do a wipe on the device and reload the software.
    BBSAK Download here.  http://www.bbsak.org/download.php
    Device operating system releases are "released" by specific carriers once they have certified and trained their support techs, but still, you are able to load to any carrier's same model by following the instructions below.
    See the link below, for the download and simple installation instructions.
    https://www.blackberry.com/Downloads/entry.do?code=F466E84E4D899DDA09BE2BF2D3D7ECE3
    1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
    2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
    3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Device keep turning plain and displaying App error 602

    Dear Sirs,
    My BlackBerry  Curve 9300 is not functioning properly any more after i made BlackBerry ID on my PC to connect the device with the PC.  The device turning plain and displaying App error 602
    Could you please help me
    Thank You in advance
    Abdi Halim Musa

    Hi Abdi Halim
    This Knowledge Based will guide you to solve that problem: "App Error 602" appears on the BlackBerry smartphone or "App Error 602" appears on the BlackBerry smartphone running BlackBerry 7
    Good luck.
    • Click Likes to appreciate those who helps you
    • If your issue solved, mark the best post in your thread as Solution

  • App error 602 stuck in loop

    My Curve 9360 has been freezing alot recently so I decided to check for software updates - there were plenty - but now I'm stuck.
    I've completed the backup and install process but the phone won't reboot. Each time it tries I get "App Error 602". I've tried the sofy and hard reset but I'm stuck in the cycle and my phone will not turn on!!
    Help please!!
    Solved!
    Go to Solution.

    You could try Safe Mode:
    KB17877 How to start a BlackBerry smartphone in Safe Mode
    It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, if it will run stable, you might be able to conduct other activities.
    Otherwise, you may also need the use of these tricks:
    KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
    KB27956 How to recover a BlackBerry smartphone from any state
    http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Application Error 602

    Hi there,
    I have been using a BlackBerry Curve 9220 since a year now. I earlier had a problem with my BBM when i upgraded to the recent software and faced Application Error 603. After a while the issue subsided but now it has come up with Application Error 602. I have deleted my BBM application now but still the problem is constant. I feel terrible without my BlackBerry.
    Regards,
    Ralph Poe

    Hello,
    It depends on your OS level...refer:
    KB29237 "App Error 602" appears on the BlackBerry smartphone running BlackBerry 7
    KB23950 "App Error 602" appears on the BlackBerry smartphone
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Error "602" System error: AK Datapart too short

    Hi all,
    Ok, I have looked just about everywhere for an answer to this but to no avail...I even tried under a few rocks we have laying around.
    Anyway here it is:
    While running a compression in BW we get Error "602"  System error: AK Datapart too short.
    This is happening while doing a select statement during the compression of the infocube.  It does not happen all the time, just kind like when ever it feels like.  The only note I could find in OSS was one about Live Cache and it does not seem to apply.
    Here is the dump which I really hate doing this, but it gives all the info needed :
    untime Error          DBIF_DSQL2_SQL_ERROR
    Except.                CX_SY_NATIVE_SQL_ERROR
    Date and Time          08/15/2007 12:23:09
    ShrtText
    An SQL error occurred when executing Native SQL.
    What happened?
    Error "-602" occurred in the current database connection "DEFAULT".
    What can you do?
    Print out the error message (using the "Print" function)
    and make a note of the actions and input that caused the
    error.
    To resolve the problem, contact your SAP system administrator.
    You can use transaction ST22 (ABAP Dump Analysis) to view and administer
    termination messages, especially those beyond their normal deletion
    date.
    is especially useful if you want to keep a particular message.
    How to correct the error
    Database error text........: "System error: AK Datapart too short"
    Database error code .......: "-602"
    Triggering SQL statement...: "INSERT INTO "/BIC/EZPSD_C03" ( "KEY_ZPSD_C03P",
    "KEY_ZPSD_C03T", "KEY_ZPSD_C03U", "KEY_ZPSD_C031", "KEY_ZPSD_C032",
    "KEY_ZPSD_C033", "KEY_ZPSD_C034", "/BIC/ZNET_ASP" ) SELECT ? ,
    F."KEY_ZPSD_C03T", F."KEY_ZPSD_C03U", F."KEY_ZPSD_C031", F."KEY_ZPSD_C032","
    Internal call code.........: "[DBDS/NEW DSQL]"
    Please check the entries in the system log (Transaction SM21).
    You may able to find an interim solution to the problem
    in the SAP note system. If you have access to the note system yourself,
    use the following search criteria:
    "DBIF_DSQL2_SQL_ERROR" CX_SY_NATIVE_SQL_ERRORC
    "GP31VIZWJDTT90894L1IA5YAC7G" or "GP31VIZWJDTT90894L1IA5YAC7G"
    "TRANSFER_ALL"
    If you cannot solve the problem yourself and you wish to send
    an error message to SAP, include the following documents:
    1. A printout of the problem description (short dump)
    To obtain this, select in the current display "System->List->
    Save->Local File (unconverted)".
    2. A suitable printout of the system log
    To obtain this, call the system log through transaction SM21.
    Limit the time interval to 10 minutes before and 5 minutes
    after the short dump. In the display, then select the function
    "System->List->Save->Local File (unconverted)".
    3. If the programs are your own programs or modified SAP programs,
    supply the source code.
    To do this, select the Editor function "Further Utilities->
    Upload/Download->Download".
    4. Details regarding the conditions under which the error occurred
    or which actions and input led to the error.
    The exception must either be prevented, caught within the procedure
    "TRANSFER_ALL"
    "(FORM)", or declared in the procedure's RAISING clause.
    To prevent the exception, note the following:
    System environment
    SAP Release.............. "640"
    Application server....... "sdcbw03"
    Network address.......... "10.64.18.76"
    Operating system......... "Linux"
    Release.................. "2.6.9-55.ELsmp"
    Hardware type............ "x86_64"
    Character length......... 16 Bits
    Pointer length........... 64 Bits
    Work process number...... 21
    Short dump setting....... "full"
    Database server.......... "sdcbw03"
    Database type............ "ADABAS D"
    Database name............ "BWP"
    Database owner........... "SAPBWP"
    Character set............ "C"
    SAP kernel............... "640"
    Created on............... "Nov 5 2006 19:46:34"
    Created in............... "Linux GNU SLES-9 x86_64 cc3.3.3"
    Database version......... "SAPDB 7.5.0.030 "
    Patch level.............. "156"
    Patch text............... " "
    Supported environment....
    Database................. "MaxDB 7.5.0"
    SAP database version..... "640"
    Operating system......... "Linux 2.6"
    Memory usage.............
    Roll..................... 16192
    EM....................... 20949280
    Heap..................... 0
    Page..................... 24576
    MM Used.................. 9235016
    MM Free.................. 3331560
    SAP Release.............. "640"
    User and Transaction
    Client.............. 011
    User................ "ALEREMOTE"
    Language key........ "E"
    Transaction......... " "
    Program............. "GP31VIZWJDTT90894L1IA5YAC7G"
    Screen.............. "SAPMSSY0 1000"
    Screen line......... 6
    Information on where terminated
    The termination occurred in the ABAP program "GP31VIZWJDTT90894L1IA5YAC7G" in
    "TRANSFER_ALL".
    The main program was "RSPROCESS ".
    The termination occurred in line 573 of the source code of the (Include)
    program "GP31VIZWJDTT90894L1IA5YAC7G"
    of the source code of program "GP31VIZWJDTT90894L1IA5YAC7G" (when calling the
    editor 5730).
    The program "GP31VIZWJDTT90894L1IA5YAC7G" was started as a background job.
    Job name........ "BI_PROCESS_COMPRESS"
    Job initiator... "ALEREMOTE"
    Job number...... 12185102
    Processing was terminated because the exception "CX_SY_NATIVE_SQL_ERROR"
    occurred in the
    procedure "TRANSFER_ALL" "(FORM)" but was not handled locally, not declared in
    the
    RAISING clause of the procedure.
    The procedure is in the program "GP31VIZWJDTT90894L1IA5YAC7G ". Its source code
    starts in line 557
    of the (Include) program "GP31VIZWJDTT90894L1IA5YAC7G ".
    Source Code Extract
    Line
    SourceCde
    543
    ENDIF.
    544
    545
    COMMIT WORK.   " commit and close cursors
    546
    547
    l_str = i_max_requid.
    548
    PERFORM msg_append(saplrscondense)
    549
    USING    'S' '355' l_str space space space
    550
    CHANGING c_t_msg.
    551
    552
    ENDFORM.                               " CONDENSE_FACTTABLE_NEW
    553
    554
    555
         Form  TRANSFER_ALL
    556
    557
    FORM TRANSFER_ALL USING i_ref_update       TYPE rs_bool
    558
    i_pdimid           TYPE I
    559
    i_pdimid_ref_point TYPE rsd_sid
    560
    i_pdimid_normal    TYPE rsd_sid
    561
    i_recordtp         TYPE rsd_sid
    562
    CHANGING e_ref_ins_cnt TYPE I
    563
    e_ins_cnt     TYPE I
    564
    c_t_msg       TYPE rs_t_msg.
    565
    566
    CALL FUNCTION 'RSDU_INFOCUBE_INDEXES_DROP'
    567
    EXPORTING
    568
    I_INFOCUBE = 'ZPSD_C03'
    569
    I_FACTTAB  = '/BIC/EZPSD_C03'.
    570
    571
    572
    EXEC SQL.
    >>>>>
    INSERT INTO "/BIC/EZPSD_C03"
    574
    ( "KEY_ZPSD_C03P"
    575
    , "KEY_ZPSD_C03T"
    576
    , "KEY_ZPSD_C03U"
    577
    , "KEY_ZPSD_C031"
    578
    , "KEY_ZPSD_C032"
    579
    , "KEY_ZPSD_C033"
    580
    , "KEY_ZPSD_C034"
    581
    , "/BIC/ZNET_ASP"
    582
    583
    SELECT :i_pdimid_normal
    584
    , F."KEY_ZPSD_C03T"
    585
    , F."KEY_ZPSD_C03U"
    586
    , F."KEY_ZPSD_C031"
    587
    , F."KEY_ZPSD_C032"
    588
    , F."KEY_ZPSD_C033"
    589
    , F."KEY_ZPSD_C034"
    590
    , SUM( F."/BIC/ZNET_ASP" )
    591
    FROM "/BIC/FZPSD_C03" F
    592
    WHERE F."KEY_ZPSD_C03P" = :i_pdimid
    Any thoughts would be helpful,
    Thanks,
    David

    This error usually occurs when there is a database lock or no space in teh database. Got DB02 and Click on Space critical objects to see whether any entries are there. If yes contact your basis to increase the space.
    Hope this helps
    Thanks,
    Satish

  • Error when installing Product: BlackBerry Link -- Error 1920.

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    Hey pcamp227,
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    Cheers.
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

  • Error "-602" occurred in the current database connection "R/3*".

    Hi All,
    I am working with Preview 2004s ABAP Trial version ,when load data from PSA to Info cube with help of DTP , getting following error.
    Runtime Errors DBIF_DSQL2_SQL_ERROR
    Except. CX_SY_NATIVE_SQL_ERROR
    Date and Time 20.07.2008 16:04:52
    Short text
    An SQL error occurred when executing Native SQL.
    What happened?
    The error "-602" occurred in the current database connection "R/3*".
    What can you do?
    Note down which actions and inputs caused the error.
    To process the problem further, contact you SAP system
    administrator.
    Using Transaction ST22 for ABAP Dump Analysis, you can look
    at and manage termination messages, and you can also
    keep them for a long time.
    How to correct the error
    Database error text........: "POS(1) System error: BD Index not accessible"
    Database error code........: "-602"
    Triggering SQL statement...: "INSERT INTO "/BIC/SZD_PROD" ( "/BIC/ZD_PROD",
    "SID", "CHCKFL", "DATAFL", "INCFL" ) VALUES ( ? , ? , ? , ? , ? )"
    Internal call code.........: "DBDS/NEW DSQL"
    Please check the entries in the system log (Transaction SM21).
    If the error occures in a non-modified SAP program, you may be able to
    find an interim solution in an SAP Note.
    If you have access to SAP Notes, carry out a search with the following
    keywords:
    please help me in this
    Kind regards.
    Hari

    Hi All,
    Problem resloved.
    hari

  • I always got error message when opening BlackBerry App World using 3g

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  • Error stating "Enter a blackberry Id associated with this smartphone."

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    Please reply

    Hi Dhrumanm
                  Any BlackBerry smartphone can have only one BlackBerry ID associated at a time .So please follow the steps and create a new BlackBerry ID of your Own on that device .
    KB26694 : How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone.
    Let us know if you feel any problem.
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • PMON: terminating instance due to error 602

    Hello everybody,
    I have serious trouble with Oracle database. My environment: Oracle Enterprise edition 10.2.0.5. OS: Oracle Linux 5.7
    When oracle get distribution transactions in 3-5 minutes it crashes with information:
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    Thu Jul 05 14:47:32 ALMT 2012
    DISTRIB TRAN 4a5453.5DD801009C96A7544B5A4C41505030322C7365727665722C50313030
    is local tran 49.15.2237 (hex=31.0f.8bd)
    insert pending prepared tran, scn=1834678863 (hex=0.6d5afa4f)
    DISTRIB TRAN 4a5453.61D801009C96A7544B5A4C41505030322C7365727665722C50313030
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    insert pending prepared tran, scn=1834678938 (hex=0.6d5afa9a)
    DISTRIB TRAN 4a5453.5CD801009C96A7544B5A4C41505030322C7365727665722C50313030
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