Error 7 (Windows 5 errror) issues revised?
Hello,
My iTunes won't open, and continually shows this error message: Error 7 (Windows error 5). I came to this support site and saw a thread mentioning that I should delete all apple components on my laptop (http://support.apple.com/kb/HT1923), and also upgrade my Microsoft .NET Framework I was able to do all of this with the exception of Apple Application Support. I can't seem to delete it from my laptop. I also ran a cleaner to get rid of the remaining excess files related to these deleted apple components. Then, after reinstalling iTunes, it still has the same error message. I'm at a loss. Can you help? Thanks.
Update your .net framework to version 4, then
Follow the instructions on this link, basically un-install everything, remove programs that says they are made by apple inc. (using add remove program)
http://www.reimageplus.com/fix-windows-127-error/ (Many thanks to reimageplus.com)
You will also need to check and verify that the following folders have been removed:
C:\Program Files\Bonjour
C:\Program Files\Common Files\Apple
C:\Program Files\iTunes
C:\Program Files\iPod
C:\Program Files\QuickTime
C:\Windows\System32\QuickTime
C:\Windows\System32\QuickTimeVR
dont forget to remove icloud also
you dont need to delete your itune music library though
If any of these folders still exist, delete them along with their contents. (if you cant delete them, right click and go to properties and then security and change the control of the fold to you)
do this for files under program files and program file (x86) on your computer
once you have deleted everything, restart your computer. Then I repaired my registry using a registry repair program.
Important:- instead of installing itunes I installed quick time, which installs apple application support (this is the corrupt file which is causing all the issues)
i then installed itunes and it all worked fine,
should take no longer than half hour to fix
hope this helps
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Symantec Backup Exec (TM) 12.5 for Windows Servers Installation Log
03-19-2013,17:33:38 : D:\Software\Backupexec 12.5 64bit\WINNT\INSTALL\BE\setup.exe
03-19-2013,17:33:38 : CSetupApp::GetInstalledGUID
03-19-2013,17:33:38 : CSetupApp::LoadSetupXML
03-19-2013,17:33:38 : CSetupApp::ScanXML
03-19-2013,17:33:38 : D:\Software\Backupexec 12.5 64bit\WINNT\INSTALL\BE\Bin\Setup.xml
03-19-2013,17:33:38 : MSI File Name = WindowsInstaller-KB893803-v2-x86.exe
03-19-2013,17:33:38 : MSI Version = 3.1
03-19-2013,17:33:38 : MSI Package Name = Symantec Backup Exec for Windows Servers.msi
03-19-2013,17:33:38 : System Central Processor = 64
03-19-2013,17:33:38 : Product Type = SETUP_BEX64
03-19-2013,17:33:38 : Product Name = Symantec Backup Exec for Windows Servers
03-19-2013,17:33:38 : Current Installing GUID ={BE61998B-E5BD-4E41-B2D7-96551E6FECE0}
03-19-2013,17:33:38 : Product Version = 12.5
03-19-2013,17:33:38 : CSetupSupport::IsValidMSIPackage
03-19-2013,17:33:38 : D:\Software\Backupexec 12.5 64bit\WINNT\INSTALL\BE\Symantec Backup Exec for Windows Servers.msi
03-19-2013,17:33:38 : {BE61998B-E5BD-4E41-B2D7-96551E6FECE0}
03-19-2013,17:33:38 : {BE61998B-E5BD-4E41-B2D7-96551E6FECE0}
03-19-2013,17:33:38 : Equal PID
03-19-2013,17:33:38 : Product version: 12.5.2213
03-19-2013,17:33:38 : StartBESequence
03-19-2013,17:33:38 : Executing BE_PreCheckInstall
03-19-2013,17:33:38 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,17:33:38 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,17:33:38 : Executing BE_SetSQLxLangVersion. Setting language version of SQL Express BKUPEXEC instance.
03-19-2013,17:33:38 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
03-19-2013,17:33:38 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,17:33:38 : Executing StartBESequence
03-19-2013,17:33:38 : Pulling user data from the MSI
03-19-2013,17:33:38 : Upgrade state set to 0
03-19-2013,17:33:38 : Executing SSO::PullDataMSI()
03-19-2013,17:33:38 : Executing CDlgCAS::PullDataMSI()
03-19-2013,17:33:38 : MSI processing complete
03-19-2013,17:33:38 : Pulling user data from the command line
03-19-2013,17:33:38 : COMMAND LINE: Checking UIMODE value
03-19-2013,17:33:38 : COMMAND LINE: Checking for program group placement value
03-19-2013,17:33:38 : COMMAND LINE: Checking for main feature selection
03-19-2013,17:33:38 : COMMAND LINE: Checking for serialization values
03-19-2013,17:33:38 : CDlgChooseCustom::PullDataSilent
03-19-2013,17:33:38 : After check for parameter file exists.
03-19-2013,17:33:38 : CDlgLocalChooseCustom::Pass
03-19-2013,17:33:38 : After Check for INSTALL_CHOICE.
03-19-2013,17:33:38 : After Check for INSTALL_TYPE.
03-19-2013,17:33:38 : After Check for INSTALL_MODE.
03-19-2013,17:33:38 : CDlgLocalChooseCustom Pass Function end.
03-19-2013,17:33:38 : Agent for Microsoft Exchange Server was added for evaluation
03-19-2013,17:33:38 : Agent for Microsoft SQL Server was added for evaluation
03-19-2013,17:33:38 : Ignoring the TSM switch.
03-19-2013,17:33:38 : COMMAND LINE: Checking for service account values
03-19-2013,17:33:38 : Not in Maintenance mode
03-19-2013,17:33:38 : Getting the Silent Params.
03-19-2013,17:33:38 : COMMAND LINE: checking for SSO values
03-19-2013,17:33:38 : COMMAND LINE: checking for DlgChooseDBServer values
03-19-2013,17:33:38 : COMMAND LINE: Checking for tape drivers values
03-19-2013,17:33:38 : COMMAND LINE: Checking for TSM values
03-19-2013,17:33:38 : COMMAND LINE: checking for CASO values
03-19-2013,17:33:38 : COMMAND LINE: Checking for clone values
03-19-2013,17:33:38 : COMMAND LINE: Checking progress settings
03-19-2013,17:33:38 : COMMAND LINE: Checking for NOINSTALL value
03-19-2013,17:33:38 : Setup Command Line = "D:\Software\Backupexec 12.5 64bit\WINNT\INSTALL\BE\setup.exe"
03-19-2013,17:33:38 : List of switches set follows:
03-19-2013,17:33:38 : /DEST: = C:\Program Files\Symantec1\Backup Exec\
03-19-2013,17:33:38 : /SNO: = 0930292112010690
03-19-2013,17:33:38 : /USER: = backup
03-19-2013,17:33:38 : /DOM: = ACCENTPRESS
03-19-2013,17:33:38 : /PASS: = ********
03-19-2013,17:33:38 : /TS:
03-19-2013,17:33:38 : /TD: = ALL
03-19-2013,17:33:38 : /DOCS:
03-19-2013,17:33:38 : /LOADER:
03-19-2013,17:33:38 : /AOFO:
03-19-2013,17:33:38 : /EXCH:
03-19-2013,17:33:38 : /SQL:
03-19-2013,17:33:38 : /NTA:
03-19-2013,17:33:38 : /RAULUS:
03-19-2013,17:33:38 : /DBSERVER:
03-19-2013,17:33:38 : /DBINSTPATH: = C:\Program Files\Microsoft SQL Server\BE\
03-19-2013,17:33:38 : /BACKUPDATA: = 0
03-19-2013,17:33:38 : /MAC:
03-19-2013,17:33:38 : Command line processing complete
03-19-2013,17:33:38 : Install set to run in UI mode
03-19-2013,17:33:38 : CDlgPushWelcome::Pass
03-19-2013,17:33:40 : CinstOpenDlg::ValidateData
03-19-2013,17:33:43 : Validating license data
03-19-2013,17:33:44 : CDlgChooseInstall::ValidateData
03-19-2013,17:33:44 : CDlgValidationSummary::LaunchValidationTest
03-19-2013,17:33:44 : m_bUseNativeClient = 1
03-19-2013,17:33:44 : Executing SQL_GetSQLServerEdition.
03-19-2013,17:33:44 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,17:33:44 : Connected to SQL Server.
03-19-2013,17:33:44 : m_bUseNativeClient = 1
03-19-2013,17:34:05 : CDlgValidationSummary::ValidateData
03-19-2013,17:34:05 : BEOperations::BE_GetInstalledProdCodeVersion
03-19-2013,17:34:05 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,17:34:05 : CDlgSerialNumber Pass Function.
03-19-2013,17:34:05 : After Check for Remote_Install.
03-19-2013,17:34:05 : After Check for RA_INSTALL.
03-19-2013,17:34:07 : Validating serialization data
03-19-2013,17:34:07 : CDlgLocalChooseCustom::Pass
03-19-2013,17:34:07 : After Check for INSTALL_CHOICE.
03-19-2013,17:34:07 : After Check for INSTALL_TYPE.
03-19-2013,17:34:07 : After Check for INSTALL_MODE.
03-19-2013,17:34:07 : CDlgLocalChooseCustom Pass Function end.
03-19-2013,17:34:07 : On Init of CDlgChooseCustom
03-19-2013,17:34:07 : Leaving Init of CDlgChooseCustom
03-19-2013,17:34:07 : CDlgLocalChooseCustom::OnInitDialog
03-19-2013,17:34:07 : On Init of CDlgLocalChooseCustom
03-19-2013,17:34:07 : Leaving Init of CDlgLocalChooseCustom
03-19-2013,17:34:12 : Validating Local Options Data
03-19-2013,17:34:13 : Validating service account data
03-19-2013,17:34:13 : CDlgSSO Pass Function.
03-19-2013,17:34:13 : After Check for INSTALL_MODE.
03-19-2013,17:34:13 : DlgChooseDBServer Pass Function.
03-19-2013,17:34:20 : m_bUseNativeClient = 1
03-19-2013,17:34:20 : Validating DlgChooseDBServer data
03-19-2013,17:34:20 : Drive C: Required: 1102 MB Available: 37138 MB
03-19-2013,17:34:20 : CDlgChooseTapeDrivers Pass Function.
03-19-2013,17:34:20 : After Check for INSTALL_MODE.
03-19-2013,17:34:20 : After Check for INSTALL_CHOICE.
03-19-2013,17:34:20 : After Check for INSTALL_TYPE.
03-19-2013,17:34:20 : CDlgSerialNumber Pass Function.
03-19-2013,17:34:20 : CDlgCAS Pass Function.
03-19-2013,17:34:20 : After Check for INSTALL_MODE.
03-19-2013,17:34:20 : CDlgClone Pass Function.
03-19-2013,17:34:20 : CDlgClone not passed.
03-19-2013,17:34:20 : CDlgRemoteChooseCustom Pass Function.
03-19-2013,17:34:20 : After Check for INSTALL_CHOICE.
03-19-2013,17:34:20 : Install Summary XML File:
03-19-2013,17:34:20 : C:\Users\ADMINI~1\AppData\Local\Temp\1\BE61998B-E5BD-4E41-B2D7-96551E6FECE0\InstallReview.xml
03-19-2013,17:34:20 : Install Summary XSL File:
03-19-2013,17:34:20 : D:\Software\Backupexec 12.5 64bit\WINNT\INSTALL\BE\Bin\InstallSummary.xsl
03-19-2013,17:34:20 : Install Summary HTML File:
03-19-2013,17:34:20 : C:\Users\ADMINI~1\AppData\Local\Temp\1\BE61998B-E5BD-4E41-B2D7-96551E6FECE0\InstallReview.htm
03-19-2013,17:34:20 : Not Quickstart Edition
03-19-2013,17:34:20 : Entering GetSQLAndCASOInformation
03-19-2013,17:34:20 : Leaving GetSQLAndCASOInformation
03-19-2013,17:34:20 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,17:34:20 : m_bUseNativeClient = 1
03-19-2013,17:34:20 : *************** About Backing Up Exchange 2007 Servers *************** To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on this
computer. The Management Tools can be installed during a custom install of Microsoft Exchange Server 2007. To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft
Exchange Server MAPI Client and Collaboration Data Objects package version 06.05.7888 or later on the Exchange 2007 server. This package can be found on the Microsoft Web site.
03-19-2013,17:34:21 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,17:34:27 : Executing InstallLiveUpdate.
03-19-2013,17:34:40 : Installing .Net Framework 2.0 SP1.
03-19-2013,17:34:40 : Checking for .Net Framework 2.0 SP1.
03-19-2013,17:34:40 : Vista or Longhorn server. Not installing .NET Frameworks.
03-19-2013,17:34:40 : .NET Framework was detected. Skipping install.
03-19-2013,17:34:41 : Installing Microsoft Report Viewer Redistributable 2005
03-19-2013,17:34:41 : m_bUseNativeClient = 1
03-19-2013,17:34:41 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes;DATABASE=master
03-19-2013,17:34:41 : SQL Server version 9
03-19-2013,17:34:41 : SQL version returned: 9
03-19-2013,17:34:41 : Executing SQL_GetServicePack.
03-19-2013,17:34:41 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,17:34:41 : Connected to SQL Server.
03-19-2013,17:34:41 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
03-19-2013,17:34:41 : Executing SQL_GetSQLServerEdition.
03-19-2013,17:34:41 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,17:34:41 : Connected to SQL Server.
03-19-2013,17:34:41 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Express Edition
03-19-2013,17:34:41 : "D:\Software\Backupexec 12.5 64bit\WINNT\INSTALL\SQLExpress\SQLEXPR.exe" /wait /qn /norestart /lv "C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt" INSTANCENAME=BKUPEXEC SQLACCOUNT="NT AUTHORITY\SYSTEM" SQLPASSWORD=""
UPGRADE=SQL_Engine,SQL_Data_Files,SQL_Replication,Client_Components,Connectivity SAPWD=**** DISABLENETWORKPROTOCOLS=0
03-19-2013,17:34:45 : V-225-53: ERROR: Failed to install SQL Express BKUPEXEC instance with error 1601. ***To search for information about this error, click
here
03-19-2013,17:34:45 : Please review C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt for more details.
03-19-2013,17:34:45 : Failed to install third party products.
03-19-2013,17:37:25 : Validating install complete
03-19-2013,17:37:25 : Success unloading BEINSTDLGS.DLL.
03-19-2013,17:37:25 : CLEANUP: Install has removed the following files from: C:\Users\ADMINI~1\AppData\Local\Temp\1\{BE61998B-E5BD-4E41-B2D7-96551E6FECE0}
03-19-2013,17:37:25 : Removed files:
03-19-2013,17:37:25 : ERROR: Installation failed with error 1603.
Symantec Backup Exec (TM) 13 Installation Log
03-19-2013,17:41:16 : Windows Operating System Version: 6.1
03-19-2013,17:41:16 : GetProductInfo returned success. Checking for CORE OS values.
03-19-2013,17:41:18 : Executing managed _Setup:
03-19-2013,17:41:18 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
03-19-2013,17:41:18 : Loading XML from:
03-19-2013,17:41:18 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
03-19-2013,17:41:18 : RawsDlgSequence::CheckInstMode
03-19-2013,17:41:18 : BEOperations::BE_GetInstalledProdCodeVersion()
03-19-2013,17:41:19 : Launching UI Install
03-19-2013,17:41:19 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,17:41:19 : m_bUseNativeClient = 1
03-19-2013,17:41:19 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,17:41:20 : BeSeqDlgs::DlgBERemoteConfig
03-19-2013,17:41:20 : CopySupportFiles
03-19-2013,17:41:20 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
03-19-2013,17:41:20 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,17:41:20 : Executing BE_SetSQLxLangVersion. Setting language version of SQL Express BKUPEXEC instance.
03-19-2013,17:41:20 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
03-19-2013,17:41:28 : Typical install value is set to : True
03-19-2013,17:41:29 : m_bUseNativeClient = 1
03-19-2013,17:41:29 : Executing SQL_GetServicePack.
03-19-2013,17:41:29 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,17:41:29 : Connected to SQL Server.
03-19-2013,17:41:29 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
03-19-2013,17:41:29 : Executing SQL_GetSQLServerEdition.
03-19-2013,17:41:29 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,17:41:29 : Connected to SQL Server.
03-19-2013,17:41:29 : Executing SQL_GetServicePack.
03-19-2013,17:41:29 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,17:41:29 : Connected to SQL Server.
03-19-2013,17:41:29 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
03-19-2013,17:41:29 : m_bUseNativeClient = 1
03-19-2013,17:41:51 : m_bUseNativeClient = 1
03-19-2013,17:41:51 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,17:43:04 : Currently executing as ACCENTPRESS\administrator
03-19-2013,17:43:04 : Install is not executing as the service account.
03-19-2013,17:43:04 : Successfully Logged on as service account.
03-19-2013,17:43:04 : Successfully impersonated service account.
03-19-2013,17:43:04 : EUserName value successfully written to the registry.
03-19-2013,17:43:04 : EPassword value successfully written to the registry.
03-19-2013,17:43:04 : EDomain value successfully written to the registry.
03-19-2013,17:43:09 : There were no remote computers selected for install
03-19-2013,17:43:09 : m_bUseNativeClient = 1
03-19-2013,17:43:09 : To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on this computer. The Management Tools can be installed during a custom
install of Microsoft Exchange Server 2007. To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package version
06.05.7888 or later on the Exchange 2007 server. This package can be found on the Microsoft Web site.
03-19-2013,17:43:10 : Terminal Services enabled.
03-19-2013,17:43:10 : Terminal Services server has been set to Install mode.
03-19-2013,17:43:11 : Checking for .Net Framework 3.5 SP1.
03-19-2013,17:43:11 : Executing InstallLiveUpdate.
03-19-2013,17:44:35 : The return value for Symantec LiveUpdate returned error code: 0
03-19-2013,17:44:35 : Installing Microsoft Report Viewer Redistributable 2005
03-19-2013,17:44:35 : The return value for Microsoft Report Viewer Redistributable 2005 returned error code: 0
03-19-2013,17:44:35 : ==================Installing MS VC 8.0 SP1 runtimes.==================
03-19-2013,17:44:35 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
03-19-2013,17:44:35 : Extracting runtime installer package vcredist_x64.exe to BE support folder.
03-19-2013,17:44:35 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\VCRedist\vcredist_x64.exe /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
03-19-2013,17:44:35 : Extracting runtime installer package VCREDI~2.EXE to BE support folder.
03-19-2013,17:44:35 : "C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\VCREDI~2.EXE" /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
03-19-2013,17:44:36 : Starting Install
03-19-2013,17:44:36 : Using Command Line: REBOOT=ReallySuppress
03-19-2013,17:44:36 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
03-19-2013,17:44:36 : Launching MSI: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\vcredist.msi
03-19-2013,17:44:36 : Discovered Total Actions: 115
03-19-2013,17:44:36 : The return code from the MSI is: 1601
03-19-2013,17:44:36 : Cleaning up the symc status key
03-19-2013,17:44:36 : The return value for Microsoft Visual C++ 2005 SP1 Redistributable returned error code: 1601
03-19-2013,17:44:36 : Clean up Symantec installer keys.
03-19-2013,17:44:37 : Terminal Services enabled.
03-19-2013,17:44:37 : Terminal Services server has been set to Execute mode.
03-19-2013,17:44:57 : Skipping push of remote servers and agents due to failed local install.
03-19-2013,17:44:57 : BeSeqDlgs::DlgInstallComplete
03-19-2013,17:44:57 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,17:44:57 : Skipping push of remote servers and agents due to failed local install.
Symantec Backup Exec (TM) 13 Installation Log
03-19-2013,17:45:25 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,17:45:28 : Gathering Telemetry items
03-19-2013,17:45:28 : Failed to start the management service
03-19-2013,17:45:28 : Service BackupExecManagementService was not found on computer '.'.
03-19-2013,17:45:28 : Sending Telemetry to Symantec
03-19-2013,17:45:28 : Transmit Telemetry initialized.
03-19-2013,17:45:28 : TelemetryRegistryHelpers initialized.
03-19-2013,17:45:29 : TransmitTelemetry.TransmitMessage URL=http://statsbe.hro.rnd.veritas.com/betelemetry/stats.php, Caught WebException The remote name could not be resolved: 'statsbe.hro.rnd.veritas.com'
03-19-2013,17:56:31 : Windows Operating System Version: 6.1
03-19-2013,17:56:31 : GetProductInfo returned success. Checking for CORE OS values.
03-19-2013,17:56:33 : Executing managed _Setup:
03-19-2013,17:56:33 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
03-19-2013,17:56:33 : Loading XML from:
03-19-2013,17:56:33 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
03-19-2013,17:56:33 : RawsDlgSequence::CheckInstMode
03-19-2013,17:56:33 : BEOperations::BE_GetInstalledProdCodeVersion()
03-19-2013,17:56:34 : Launching UI Install
03-19-2013,17:56:35 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,17:56:35 : m_bUseNativeClient = 1
03-19-2013,17:56:35 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,17:56:35 : BeSeqDlgs::DlgBERemoteConfig
03-19-2013,17:56:35 : CopySupportFiles
03-19-2013,17:56:35 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
03-19-2013,17:56:35 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,17:56:35 : Executing BE_SetSQLxLangVersion. Setting language version of SQL Express BKUPEXEC instance.
03-19-2013,17:56:35 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
03-19-2013,17:56:49 : Typical install value is set to : True
03-19-2013,17:56:50 : Executing SQL_GetServicePack.
03-19-2013,17:56:50 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,17:56:51 : Connected to SQL Server.
03-19-2013,17:56:51 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
03-19-2013,17:56:51 : Executing SQL_GetSQLServerEdition.
03-19-2013,17:56:51 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,17:56:51 : Connected to SQL Server.
03-19-2013,17:56:51 : Executing SQL_GetServicePack.
03-19-2013,17:56:51 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,17:56:51 : Connected to SQL Server.
03-19-2013,17:56:51 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
03-19-2013,17:57:37 : m_bUseNativeClient = 1
03-19-2013,17:57:37 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,17:58:41 : Currently executing as ACCENTPRESS\administrator
03-19-2013,17:58:41 : Install is not executing as the service account.
03-19-2013,17:58:41 : Successfully Logged on as service account.
03-19-2013,17:58:41 : Successfully impersonated service account.
03-19-2013,17:58:41 : EUserName value successfully written to the registry.
03-19-2013,17:58:41 : EPassword value successfully written to the registry.
03-19-2013,17:58:41 : EDomain value successfully written to the registry.
03-19-2013,17:58:51 : There were no remote computers selected for install
03-19-2013,17:58:51 : m_bUseNativeClient = 1
03-19-2013,17:58:51 : To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on this computer. The Management Tools can be installed during a custom
install of Microsoft Exchange Server 2007. To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package version
06.05.7888 or later on the Exchange 2007 server. This package can be found on the Microsoft Web site.
03-19-2013,17:58:52 : Terminal Services enabled.
03-19-2013,17:58:52 : Terminal Services server has been set to Install mode.
03-19-2013,17:58:52 : Checking for .Net Framework 3.5 SP1.
03-19-2013,17:58:54 : Executing InstallLiveUpdate.
03-19-2013,17:59:06 : The return value for Symantec LiveUpdate returned error code: 0
03-19-2013,17:59:06 : Installing Microsoft Report Viewer Redistributable 2005
03-19-2013,17:59:07 : The return value for Microsoft Report Viewer Redistributable 2005 returned error code: 0
03-19-2013,17:59:07 : ==================Installing MS VC 8.0 SP1 runtimes.==================
03-19-2013,17:59:07 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
03-19-2013,17:59:07 : Extracting runtime installer package vcredist_x64.exe to BE support folder.
03-19-2013,17:59:07 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\VCRedist\vcredist_x64.exe /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
03-19-2013,17:59:07 : Extracting runtime installer package VCREDI~2.EXE to BE support folder.
03-19-2013,17:59:07 : "C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\VCREDI~2.EXE" /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
03-19-2013,17:59:07 : Starting Install
03-19-2013,17:59:07 : Using Command Line: REBOOT=ReallySuppress
03-19-2013,17:59:07 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
03-19-2013,17:59:07 : Launching MSI: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\vcredist.msi
03-19-2013,17:59:08 : Discovered Total Actions: 115
03-19-2013,17:59:08 : The return code from the MSI is: 1601
03-19-2013,17:59:08 : Cleaning up the symc status key
03-19-2013,17:59:08 : The return value for Microsoft Visual C++ 2005 SP1 Redistributable returned error code: 1601
03-19-2013,17:59:08 : Clean up Symantec installer keys.
03-19-2013,17:59:10 : Terminal Services enabled.
03-19-2013,17:59:10 : Terminal Services server has been set to Execute mode.
03-19-2013,18:00:01 : The return code is: 0
03-19-2013,18:00:01 : SUCCESS: Installation has completed successfully.
Symantec Backup Exec (TM) 13 Installation Log
03-19-2013,18:02:24 : Windows Operating System Version: 6.1
03-19-2013,18:02:24 : GetProductInfo returned success. Checking for CORE OS values.
03-19-2013,18:02:26 : Executing managed _Setup:
03-19-2013,18:02:26 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
03-19-2013,18:02:26 : Loading XML from:
03-19-2013,18:02:26 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
03-19-2013,18:02:26 : RawsDlgSequence::CheckInstMode
03-19-2013,18:02:26 : BEOperations::BE_GetInstalledProdCodeVersion()
03-19-2013,18:02:26 : Launching UI Install
03-19-2013,18:02:26 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,18:02:26 : m_bUseNativeClient = 1
03-19-2013,18:02:26 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,18:02:26 : BeSeqDlgs::DlgBERemoteConfig
03-19-2013,18:02:26 : CopySupportFiles
03-19-2013,18:02:26 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
03-19-2013,18:02:27 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,18:02:27 : Executing BE_SetSQLxLangVersion. Setting language version of SQL Express BKUPEXEC instance.
03-19-2013,18:02:27 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
03-19-2013,18:03:11 : The return code is: 0
03-19-2013,18:03:11 : SUCCESS: Installation has completed successfully.
Symantec Backup Exec (TM) 13 Installation Log
03-19-2013,18:03:21 : Windows Operating System Version: 6.1
03-19-2013,18:03:21 : GetProductInfo returned success. Checking for CORE OS values.
03-19-2013,18:03:22 : Windows Operating System Version: 6.1
03-19-2013,18:03:22 : GetProductInfo returned success. Checking for CORE OS values.
03-19-2013,18:03:23 : Executing managed _Setup:
03-19-2013,18:03:23 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
03-19-2013,18:03:23 : Loading XML from:
03-19-2013,18:03:23 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
03-19-2013,18:03:23 : RawsDlgSequence::CheckInstMode
03-19-2013,18:03:23 : BEOperations::BE_GetInstalledProdCodeVersion()
03-19-2013,18:03:24 : Launching UI Install
03-19-2013,18:03:24 : Executing managed _Setup:
03-19-2013,18:03:24 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
03-19-2013,18:03:24 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,18:03:24 : m_bUseNativeClient = 1
03-19-2013,18:03:24 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,18:03:24 : Loading XML from:
03-19-2013,18:03:24 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
03-19-2013,18:03:24 : BeSeqDlgs::DlgBERemoteConfig
03-19-2013,18:03:24 : RawsDlgSequence::CheckInstMode
03-19-2013,18:03:24 : CopySupportFiles
03-19-2013,18:03:24 : BEOperations::BE_GetInstalledProdCodeVersion()
03-19-2013,18:03:24 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
03-19-2013,18:03:24 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,18:03:24 : Executing BE_SetSQLxLangVersion. Setting language version of SQL Express BKUPEXEC instance.
03-19-2013,18:03:24 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
03-19-2013,18:03:58 : Typical install value is set to : True
03-19-2013,18:03:58 : m_bUseNativeClient = 1
03-19-2013,18:03:58 : Executing SQL_GetServicePack.
03-19-2013,18:03:58 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,18:03:58 : Connected to SQL Server.
03-19-2013,18:03:58 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
03-19-2013,18:03:58 : Executing SQL_GetSQLServerEdition.
03-19-2013,18:03:58 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,18:03:58 : Connected to SQL Server.
03-19-2013,18:03:58 : Executing SQL_GetServicePack.
03-19-2013,18:03:58 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,18:03:58 : Connected to SQL Server.
03-19-2013,18:03:58 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
03-19-2013,18:03:58 : m_bUseNativeClient = 1
03-19-2013,18:04:20 : m_bUseNativeClient = 1
03-19-2013,18:04:20 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,18:05:35 : Currently executing as ACCENTPRESS\administrator
03-19-2013,18:05:35 : Install is not executing as the service account.
03-19-2013,18:05:35 : Successfully Logged on as service account.
03-19-2013,18:05:35 : Successfully impersonated service account.
03-19-2013,18:05:35 : EUserName value successfully written to the registry.
03-19-2013,18:05:35 : EPassword value successfully written to the registry.
03-19-2013,18:05:35 : EDomain value successfully written to the registry.
03-19-2013,18:05:36 : There were no remote computers selected for install
03-19-2013,18:05:36 : m_bUseNativeClient = 1
03-19-2013,18:05:36 : To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on this computer. The Management Tools can be installed during a custom
install of Microsoft Exchange Server 2007. To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package version
06.05.7888 or later on the Exchange 2007 server. This package can be found on the Microsoft Web site.
03-19-2013,18:05:37 : Terminal Services enabled.
03-19-2013,18:05:37 : Terminal Services server has been set to Install mode.
03-19-2013,18:05:37 : Checking for .Net Framework 3.5 SP1.
03-19-2013,18:05:38 : Executing InstallLiveUpdate.
03-19-2013,18:05:50 : The return value for Symantec LiveUpdate returned error code: 0
03-19-2013,18:05:50 : Installing Microsoft Report Viewer Redistributable 2005
03-19-2013,18:05:50 : The return value for Microsoft Report Viewer Redistributable 2005 returned error code: 0
03-19-2013,18:05:50 : ==================Installing MS VC 8.0 SP1 runtimes.==================
03-19-2013,18:05:50 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
03-19-2013,18:05:50 : Extracting runtime installer package vcredist_x64.exe to BE support folder.
03-19-2013,18:05:50 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\VCRedist\vcredist_x64.exe /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
03-19-2013,18:05:50 : Extracting runtime installer package VCREDI~2.EXE to BE support folder.
03-19-2013,18:05:50 : "C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\VCREDI~2.EXE" /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
03-19-2013,18:05:50 : Starting Install
03-19-2013,18:05:50 : Using Command Line: REBOOT=ReallySuppress
03-19-2013,18:05:50 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
03-19-2013,18:05:50 : Launching MSI: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\vcredist.msi
03-19-2013,18:05:50 : Discovered Total Actions: 115
03-19-2013,18:05:50 : The return code from the MSI is: 1601
03-19-2013,18:05:51 : Cleaning up the symc status key
03-19-2013,18:05:51 : The return value for Microsoft Visual C++ 2005 SP1 Redistributable returned error code: 1601
03-19-2013,18:05:51 : Clean up Symantec installer keys.
03-19-2013,18:05:51 : Terminal Services enabled.
03-19-2013,18:05:51 : Terminal Services server has been set to Execute mode.
03-19-2013,18:06:32 : The return code is: 0
03-19-2013,18:06:32 : SUCCESS: Installation has completed successfully.
03-19-2013,18:07:36 : Setup is already running. Unable to initialize another instance of setup.
03-19-2013,18:07:39 : Error initializing shared data
03-19-2013,18:07:39 : ERROR: Installation failed with error 1603. GetLastError = :0
Symantec Backup Exec (TM) 13 Installation Log
03-19-2013,18:13:44 : Windows Operating System Version: 6.1
03-19-2013,18:13:44 : GetProductInfo returned success. Checking for CORE OS values.
03-19-2013,18:13:44 : Windows Operating System Version: 6.1
03-19-2013,18:13:44 : GetProductInfo returned success. Checking for CORE OS values.
03-19-2013,18:13:46 : Executing managed _Setup:
03-19-2013,18:13:46 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
03-19-2013,18:13:46 : Executing managed _Setup:
03-19-2013,18:13:46 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
03-19-2013,18:13:46 : Loading XML from:
03-19-2013,18:13:46 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
03-19-2013,18:13:46 : Loading XML from:
03-19-2013,18:13:46 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
03-19-2013,18:13:46 : RawsDlgSequence::CheckInstMode
03-19-2013,18:13:46 : RawsDlgSequence::CheckInstMode
03-19-2013,18:13:46 : BEOperations::BE_GetInstalledProdCodeVersion()
03-19-2013,18:13:46 : BEOperations::BE_GetInstalledProdCodeVersion()
03-19-2013,18:13:47 : Launching UI Install
03-19-2013,18:13:47 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,18:13:48 : m_bUseNativeClient = 1
03-19-2013,18:13:48 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,18:13:48 : BeSeqDlgs::DlgBERemoteConfig
03-19-2013,18:13:48 : CopySupportFiles
03-19-2013,18:13:48 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
03-19-2013,18:13:48 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,18:13:48 : Executing BE_SetSQLxLangVersion. Setting language version of SQL Express BKUPEXEC instance.
03-19-2013,18:13:48 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
03-19-2013,18:13:54 : Typical install value is set to : True
03-19-2013,18:13:55 : m_bUseNativeClient = 1
03-19-2013,18:13:55 : Executing SQL_GetServicePack.
03-19-2013,18:13:55 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,18:13:56 : Connected to SQL Server.
03-19-2013,18:13:56 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
03-19-2013,18:13:56 : Executing SQL_GetSQLServerEdition.
03-19-2013,18:13:56 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,18:13:56 : Connected to SQL Server.
03-19-2013,18:13:56 : Executing SQL_GetServicePack.
03-19-2013,18:13:56 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,18:13:56 : Connected to SQL Server.
03-19-2013,18:13:56 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
03-19-2013,18:13:56 : m_bUseNativeClient = 1
03-19-2013,18:14:41 : m_bUseNativeClient = 1
03-19-2013,18:14:41 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,18:16:09 : Service account specified is not valid
03-19-2013,18:16:09 : Unable to authenticate with the user and password information given for ACCENTPRESS\backup.
03-19-2013,18:16:10 : Error validating service account credentials.
03-19-2013,18:16:20 : Currently executing as ACCENTPRESS\administrator
03-19-2013,18:16:20 : Install is not executing as the service account.
03-19-2013,18:16:20 : Successfully Logged on as service account.
03-19-2013,18:16:20 : Successfully impersonated service account.
03-19-2013,18:16:20 : EUserName value successfully written to the registry.
03-19-2013,18:16:20 : EPassword value successfully written to the registry.
03-19-2013,18:16:20 : EDomain value successfully written to the registry.
03-19-2013,18:16:22 : There were no remote computers selected for install
03-19-2013,18:16:22 : To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on this computer. The Management Tools can be installed during a custom
install of Microsoft Exchange Server 2007. To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package version
06.05.7888 or later on the Exchange 2007 server. This package can be found on the Microsoft Web site.
03-19-2013,18:16:23 : Terminal Services enabled.
03-19-2013,18:16:23 : Terminal Services server has been set to Install mode.
03-19-2013,18:16:23 : Checking for .Net Framework 3.5 SP1.
03-19-2013,18:16:25 : Executing InstallLiveUpdate.
03-19-2013,18:16:37 : The return value for Symantec LiveUpdate returned error code: 0
03-19-2013,18:16:37 : Installing Microsoft Report Viewer Redistributable 2005
03-19-2013,18:16:38 : The return value for Microsoft Report Viewer Redistributable 2005 returned error code: 0
03-19-2013,18:16:38 : ==================Installing MS VC 8.0 SP1 runtimes.==================
03-19-2013,18:16:38 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
03-19-2013,18:16:38 : Extracting runtime installer package vcredist_x64.exe to BE support folder.
03-19-2013,18:16:38 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\VCRedist\vcredist_x64.exe /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
03-19-2013,18:16:38 : Extracting runtime installer package VCREDI~2.EXE to BE support folder.
03-19-2013,18:16:38 : "C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\VCREDI~2.EXE" /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
03-19-2013,18:16:38 : Starting Install
03-19-2013,18:16:38 : Using Command Line: REBOOT=ReallySuppress
03-19-2013,18:16:38 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
03-19-2013,18:16:38 : Launching MSI: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\vcredist.msi
03-19-2013,18:16:39 : Discovered Total Actions: 115
03-19-2013,18:16:39 : The return code from the MSI is: 1601
03-19-2013,18:16:39 : The return value for Microsoft Visual C++ 2005 SP1 Redistributable returned error code: 1601
03-19-2013,18:16:39 : Clean up Symantec installer keys.
03-19-2013,18:16:39 : Cleaning up the symc status key
03-19-2013,18:16:41 : Terminal Services enabled.
03-19-2013,18:16:41 : Terminal Services server has been set to Execute mode.
03-19-2013,18:17:08 : Skipping push of remote servers and agents due to failed local install.
03-19-2013,18:17:08 : BeSeqDlgs::DlgInstallComplete
03-19-2013,18:17:08 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,18:17:08 : Skipping push of remote servers and agents due to failed local install.
03-19-2013,18:17:09 : Gathering Telemetry items
03-19-2013,18:17:09 : Failed to start the management service
03-19-2013,18:17:09 : Service BackupExecManagementService was not found on computer '.'.
03-19-2013,18:17:09 : Sending Telemetry to Symantec
03-19-2013,18:17:09 : Transmit Telemetry initialized.
03-19-2013,18:17:09 : TelemetryRegistryHelpers initialized.
03-19-2013,18:17:21 : TransmitTelemetry.TransmitMessage URL=http://statsbe.hro.rnd.veritas.com/betelemetry/stats.php, Caught WebException The remote name could not be resolved: 'statsbe.hro.rnd.veritas.com'
03-19-2013,18:17:33 : TransmitTelemetry.TransmitMessage URL=http://statsbe.norton.com/n/p, Caught WebException The remote name could not be resolved: 'statsbe.norton.com'
03-19-2013,18:17:33 : Telemetry transmission failed. Data was not sent.
03-19-2013,18:17:33 : The return code is: 1601
03-19-2013,18:17:33 : ERROR: Installation failed with error 1601. GetLastError = :0
03-19-2013,18:17:48 : Setup is already running. Unable to initialize another instance of setup.
03-19-2013,18:17:51 : Error initializing shared data
03-19-2013,18:53:53 : m_bUseNativeClient = 1
03-19-2013,18:53:53 : Executing SQL_GetServicePack.
03-19-2013,18:53:53 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,18:53:54 : Connected to SQL Server.
03-19-2013,18:53:54 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
03-19-2013,18:53:54 : Executing SQL_GetSQLServerEdition.
03-19-2013,18:53:54 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,18:53:54 : Connected to SQL Server.
03-19-2013,18:53:54 : Executing SQL_GetServicePack.
03-19-2013,18:53:54 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,18:53:54 : Connected to SQL Server.
03-19-2013,18:53:54 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
03-19-2013,18:53:54 : m_bUseNativeClient = 1
Symantec Backup Exec (TM) 13 Installation Log
03-19-2013,18:58:06 : Windows Operating System Version: 6.1
03-19-2013,18:58:06 : GetProductInfo returned success. Checking for CORE OS values.
03-19-2013,18:58:08 : Executing managed _Setup:
03-19-2013,18:58:08 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
03-19-2013,18:58:09 : Loading XML from:
03-19-2013,18:58:09 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
03-19-2013,18:58:09 : RawsDlgSequence::CheckInstMode
03-19-2013,18:58:09 : BEOperations::BE_GetInstalledProdCodeVersion()
03-19-2013,18:58:09 : Launching UI Install
03-19-2013,18:58:10 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,18:58:10 : m_bUseNativeClient = 1
03-19-2013,18:58:10 : MDAC 6.1.7601.17514 is installed on this system.
03-19-2013,18:58:10 : BeSeqDlgs::DlgBERemoteConfig
03-19-2013,18:58:10 : CopySupportFiles
03-19-2013,18:58:10 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
03-19-2013,18:58:11 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,18:58:11 : Executing BE_SetSQLxLangVersion. Setting language version of SQL Express BKUPEXEC instance.
03-19-2013,18:58:11 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
03-19-2013,18:58:15 : Typical install value is set to : True
03-19-2013,18:58:16 : m_bUseNativeClient = 1
03-19-2013,18:58:16 : Executing SQL_GetServicePack.
03-19-2013,18:58:16 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,18:58:16 : Connected to SQL Server.
03-19-2013,18:58:16 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
03-19-2013,18:58:16 : Executing SQL_GetSQLServerEdition.
03-19-2013,18:58:16 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,18:58:16 : Connected to SQL Server.
03-19-2013,18:58:16 : Executing SQL_GetServicePack.
03-19-2013,18:58:16 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
03-19-2013,18:58:16 : Connected to SQL Server.
03-19-2013,18:58:16 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
03-19-2013,18:58:16 : m_bUseNativeClient = 1
03-19-2013,18:58:49 : m_bUseNativeClient = 1
03-19-2013,18:58:49 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,18:59:43 : Currently executing as ACCENTPRESS\administrator
03-19-2013,18:59:43 : Install is not executing as the service account.
03-19-2013,18:59:43 : Successfully Logged on as service account.
03-19-2013,18:59:44 : Successfully impersonated service account.
03-19-2013,18:59:44 : EUserName value successfully written to the registry.
03-19-2013,18:59:44 : EPassword value successfully written to the registry.
03-19-2013,18:59:44 : EDomain value successfully written to the registry.
03-19-2013,18:59:46 : There were no remote computers selected for install
03-19-2013,18:59:46 : m_bUseNativeClient = 1
03-19-2013,18:59:46 : To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on this computer. The Management Tools can be installed during a custom
install of Microsoft Exchange Server 2007. To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package version
06.05.7888 or later on the Exchange 2007 server. This package can be found on the Microsoft Web site.
03-19-2013,18:59:47 : Terminal Services enabled.
03-19-2013,18:59:47 : Terminal Services server has been set to Install mode.
03-19-2013,18:59:47 : Checking for .Net Framework 3.5 SP1.
03-19-2013,18:59:49 : Executing InstallLiveUpdate.
03-19-2013,19:00:01 : The return value for Symantec LiveUpdate returned error code: 0
03-19-2013,19:00:01 : Installing Microsoft Report Viewer Redistributable 2005
03-19-2013,19:00:01 : The return value for Microsoft Report Viewer Redistributable 2005 returned error code: 0
03-19-2013,19:00:01 : ==================Installing MS VC 8.0 SP1 runtimes.==================
03-19-2013,19:00:01 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
03-19-2013,19:00:01 : Extracting runtime installer package vcredist_x64.exe to BE support folder.
03-19-2013,19:00:01 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\VCRedist\vcredist_x64.exe /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
03-19-2013,19:00:02 : Extracting runtime installer package VCREDI~2.EXE to BE support folder.
03-19-2013,19:00:02 : "C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\VCREDI~2.EXE" /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
03-19-2013,19:00:02 : Starting Install
03-19-2013,19:00:02 : Using Command Line: REBOOT=ReallySuppress
03-19-2013,19:00:02 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
03-19-2013,19:00:02 : Launching MSI: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\vcredist.msi
03-19-2013,19:00:03 : Discovered Total Actions: 115
03-19-2013,19:00:03 : The return code from the MSI is: 1601
03-19-2013,19:00:03 : Cleaning up the symc status key
03-19-2013,19:00:03 : The return value for Microsoft Visual C++ 2005 SP1 Redistributable returned error code: 1601
03-19-2013,19:00:03 : Clean up Symantec installer keys.
03-19-2013,19:00:05 : Terminal Services enabled.
03-19-2013,19:00:05 : Terminal Services server has been set to Execute mode.
03-19-2013,19:00:07 : Skipping push of remote servers and agents due to failed local install.
03-19-2013,19:00:07 : BeSeqDlgs::DlgInstallComplete
03-19-2013,19:00:07 : AgentSeqDlgs::Misc_BE_CommonOps
03-19-2013,19:00:07 : Skipping push of remote servers and agents due to failed local install.
03-19-2013,19:00:10 : Gathering Telemetry items
03-19-2013,19:00:10 : Failed to start the management service
03-19-2013,19:00:10 : Service BackupExecManagementService was not found on computer '.'.
03-19-2013,19:00:10 : Sending Telemetry to Symantec
03-19-2013,19:00:10 : Transmit Telemetry initialized.
03-19-2013,19:00:10 : TelemetryRegistryHelpers initialized.
03-19-2013,19:00:10 : TransmitTelemetry.TransmitMessage URL=http://statsbe.hro.rnd.veritas.com/betelemetry/stats.php, Caught WebException The remote name could not be resolved: 'statsbe.hro.rnd.veritas.com'
03-19-2013,19:00:10 : Telemetry data was successfully sent to Symantec
03-19-2013,19:00:10 : The return code is: 1601
03-19-2013,19:00:11 : ERROR: Installation failed with error 1601. GetLastError = :0
DJH -
PLEASE HELP!
My Lenovo SL500 is not working at all - I get error: "Windows Vista failed to start. A recent hardware or software change might be the cause"
I tried the following on my Lenovo:
Windows repair menu = "windows cannot be repaired"
Lenovo Rescue and Repair
Rescued my files from Hard-drive (copied to external hdd)
Restore System = Failed
Diagnose hardware = HDD passes all tests
Don't know what else to do with = Boot from another device ? Access BIOS?
Because I do not have the windows vista install disks
I purchased and downloaded the recovery disks from neosmart.net
The neosmart windows vista recovery disks DO NOT WORK = Error is "Unable to find any valid Windows partitions on this computer".
The Hard-drive exists because I was able to back-up files from HD through (Lenovo Rescue & Recovery Rescue files). So there is a hard-drive.
I don't know what to do next?
Last resort is to Factory Restore via either the Lenovo R&R or Windows Vista Recovery Disks (neosmart)?
Will I still have windows?
PLEASE HELP!Hi, Josemne
Yes, if you can restore the system through Rescue & Recovery, then you will still have WIndows on your machine, but all your files will be deleted from the hard drive. Luckily, you have already saved those files elsewhere. I would recommend trying to restore the system and see if that works.
Best,
Adam
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution!" This will help the rest of the community with similar issues identify the verified solution and benefit from it. -
Jabber for Windows Registration Issue
I have been facing issue with J4W registration and display error "no connection to server". Following is the version detail:-
Version CUCM and IM&P---> (10.5.2)
On-Premises login
During analysis, i found 2 things in logs:-
1). Unable to download jabber-config.xml file (Download of TFTP File failed for server ) //// all the other xml files are succesfully downloaded which may indicate that there is an absence of jabber-config.xml file.
2). While signing into presence "OnLoginError: (data=0) LERR_JABBER_UNREACHABLE <16>: "
[rc\cert\common\BaseCertVerifier.cpp(250)] [csf.cert.] [cert::BaseCertVerifier::checkIdentity] - About to verify the Subject Alt Name.
[ls\src\cert\common\CertVerifier.cpp(154)] [csf.cert] [cert::CertVerifier::checkIdentifier] - Verifying identity '162.20.10.30'
[rc\cert\utils\AltNameParserImpl.cpp(349)] [csf.cert.utils] [cert::AltNameParserImpl::verify] - Looking for match with 162.20.10.30
[rc\cert\utils\AltNameParserImpl.cpp(400)] [csf.cert.utils] [cert::AltNameParserImpl::verify] - No Match Found
I tried to change the IP address to FQDN under System---> Server, but after that the connection is lost between CUCM and IM&P.
Attached is the log file and snapshot of IM&P.
- See more at: https://supportforums.cisco.com/discussion/12490406/jabber-windows-registration-issue#sthash.E2wXb4iJ.dpufNishant,
Sorry for the late reply. You may well have resolved this by now, if you have can I suggest that you update the post with the resolution so others may benefit.
Looking at the logs, I can see that Jabber is trying to login to the IMP server below, but its returning server unreachable error.
Signing into Presence Server. Server: 162.20.10.30, login mode: ON_PREM, result: 0
[IMPStackCap::Login::OnLoginError] - ****************************************************************
[IMPStackCap::Login::OnLoginError] - OnLoginError: (data=0) LERR_JABBER_UNREACHABLE <16>:
[IMPStackCap::Login::OnLoginError] - ****************************************************************
We will need to look at the IMP logs to know what is going on. Let me know if you still need help with this. -
I upgraded to Yosemite, and now Safari will not even load. It immediately goes to the "quit unexpectedly" error window, with the following information (which means nothing to me, of course). I've seen others posting issues like this, but have yet to see a solution. Apparently I cannot just reinstall Safari, so do I need to figure out how to uninstall the upgrade and try again? Is this worth it, or should I just uninstall and go back to my prior OS until Apple can provide a clean upgrade? Anyone know the answers?
Process:
Safari [1043]
Path:
/Applications/Safari.app/Contents/MacOS/Safari
Identifier:
com.apple.Safari
Version:
8.0.2 (10600.2.5)
Build Info:
WebBrowser-7600002005000000~1
Code Type:
X86-64 (Native)
Parent Process:
??? [1]
Responsible:
Safari [1043]
User ID:
501
Date/Time:
2014-12-23 08:48:50.202 -0600
OS Version:
Mac OS X 10.10.1 (14B25)
Report Version:
11
Anonymous UUID:
954A8602-894E-472A-EF44-D75463DE1553
Sleep/Wake UUID:
AC81F1AC-F62C-42AB-9E37-1B4505626409
Time Awake Since Boot: 5300 seconds
Time Since Wake:
650 seconds
Crashed Thread:
13
Exception Type:
EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:
KERN_INVALID_ADDRESS at 0x0000000000000020
External Modification Warnings:
Thread creation by external task.
VM Regions Near 0x20:
-->
__TEXT
0000000101baa000-0000000101bab000 [
4K] r-x/rwx SM=COW /Applications/Safari.app/Contents/MacOS/Safari
Application Specific Information:
Process Model:
Multiple Web Processes
Thread 0:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation
0x00007fff93d227d6 __CFStringCreateImmutableFunnel3 + 886
1 com.apple.CoreFoundation
0x00007fff93d2244d CFStringCreateWithCString + 93
2 com.apple.Foundation
0x00007fff970db7c7 -[NSString initWithUTF8String:] + 186
3 com.apple.coreui
0x00007fff909a621f -[CUIStructuredThemeStore renditionWithKey:] + 1746
4 com.apple.coreui
0x00007fff90993a6e -[CUIThemeFacet _renditionForSpecificKey:] + 157
5 com.apple.coreui
0x00007fff90993ada -[CUIThemeFacet _rendition] + 80
6 com.apple.coreui
0x00007fff90995624 -[CUIThemeFacet makeLayer] + 22
7 com.apple.coreui
0x00007fff9093746d CUICoreThemeRenderer::MakeOrUpdateWindowFrameLayerNew(CUIDescriptor const*, CALayer**) + 4845
8 com.apple.coreui
0x00007fff90937ce8 CUICoreThemeRenderer::CreateOrUpdateLayer(CUIDescriptor const*, CALayer**) + 188
9 com.apple.coreui
0x00007fff90901501 CUIRenderer::CreateOrUpdateLayer(__CFDictionary const*, CALayer**) + 175
10 com.apple.AppKit
0x00007fff931c8dd3 -[NSCompositeAppearance _callCoreUIWithBlock:] + 183
11 com.apple.AppKit
0x00007fff931c6d5f -[NSAppearance _createOrUpdateLayer:options:] + 108
12 com.apple.AppKit
0x00007fff92ec89cc -[NSVisualEffectView _cuiMakeOrUpdateBackgroundLayer:] + 151
13 com.apple.AppKit
0x00007fff92ec8a91 -[NSVisualEffectView _updateBackgroundLayer] + 76
14 com.apple.AppKit
0x00007fff92ec828e -[NSVisualEffectView _updateBackdropLayerForBlendingInsideWindow] + 275
15 com.apple.AppKit
0x00007fff92ec92eb -[NSVisualEffectView _updateBackdropLayer] + 106
16 com.apple.AppKit
0x00007fff92eca4e0 -[NSVisualEffectView updateLayer] + 220
17 com.apple.AppKit
0x00007fff929da353 -[_NSViewBackingLayer display] + 399
18 com.apple.QuartzCore
0x00007fff9455e641 CA::Layer::display_if_needed(CA::Transaction*) + 603
19 com.apple.QuartzCore
0x00007fff9455dd7d CA::Layer::layout_and_display_if_needed(CA::Transaction*) + 35
20 com.apple.QuartzCore
0x00007fff9455d50e CA::Context::commit_transaction(CA::Transaction*) + 242
21 com.apple.QuartzCore
0x00007fff9455d164 CA::Transaction::commit() + 390
22 com.apple.AppKit
0x00007fff92f99c41 -[NSThemeFrame _floatTitlebarAndToolbarFromInit:] + 104
23 com.apple.AppKit
0x00007fff928f474e -[NSThemeFrame initWithFrame:styleMask:owner:] + 243
24 com.apple.AppKit
0x00007fff928f2c96 -[NSWindow _commonInitFrame:styleMask:backing:defer:] + 614
25 com.apple.AppKit
0x00007fff928f23fc -[NSWindow _initContent:styleMask:backing:defer:contentView:] + 1477
26 com.apple.AppKit
0x00007fff92b2940e -[NSPanel _initContent:styleMask:backing:defer:contentView:] + 51
27 com.apple.AppKit
0x00007fff928f1e2a -[NSWindow initWithContentRect:styleMask:backing:defer:] + 45
28 com.apple.AppKit
0x00007fff92b293c1 -[NSPanel initWithContentRect:styleMask:backing:defer:] + 78
29 com.apple.AppKit
0x00007fff928ef745 -[NSWindowTemplate nibInstantiate] + 567
30 com.apple.AppKit
0x00007fff928c473b -[NSIBObjectData instantiateObject:] + 309
31 com.apple.AppKit
0x00007fff92da6d01 -[NSIBObjectData nibInstantiateWithOwner:options:topLevelObjects:] + 452
32 com.apple.AppKit
0x00007fff928b8f05 loadNib + 384
33 com.apple.AppKit
0x00007fff92e26f80 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:options:withZone:ownerBundle:] + 313
34 com.apple.AppKit
0x00007fff92e2767d +[NSBundle(NSNibLoadingInternal) _loadNibFile:externalNameTable:options:withZone:] + 150
35 com.apple.AppKit
0x00007fff92bc93af _NXLoadNib + 196
36 com.apple.AppKit
0x00007fff92bc8d8f -[NSAlert init] + 95
37 com.apple.AppKit
0x00007fff92c089f3 +[NSAlert alertWithMessageText:defaultButton:alternateButton:otherButton:informativeTextW ithFormat:] + 131
38 com.apple.AppKit
0x00007fff928da64d __55-[NSPersistentUIRestorer promptToIgnorePersistentState]_block_invoke + 1021
39 com.apple.AppKit
0x00007fff928da20e -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 28
40 com.apple.AppKit
0x00007fff928da1ad -[NSPersistentUIRestorer promptToIgnorePersistentState] + 247
41 com.apple.AppKit
0x00007fff928d9e9a -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 255
42 com.apple.AppKit
0x00007fff928d9c69 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 561
43 com.apple.AppKit
0x00007fff928d96b5 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 244
44 com.apple.Foundation
0x00007fff970cd458 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290
45 com.apple.Foundation
0x00007fff970cd2c9 _NSAppleEventManagerGenericHandler + 102
46 com.apple.AE
0x00007fff93cb699c aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 531
47 com.apple.AE
0x00007fff93cb6719 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
48 com.apple.AE
0x00007fff93cb6623 aeProcessAppleEvent + 295
49 com.apple.HIToolbox
0x00007fff9ab3737e AEProcessAppleEvent + 56
50 com.apple.AppKit
0x00007fff928d5d76 _DPSNextEvent + 2665
51 com.apple.AppKit
0x00007fff928d4e80 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
52 com.apple.Safari.framework
0x0000000101c2aad0 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 246
53 com.apple.AppKit
0x00007fff928c8e23 -[NSApplication run] + 594
54 com.apple.AppKit
0x00007fff928b42d4 NSApplicationMain + 1832
55 libdyld.dylib
0x00007fff916615c9 start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x00007fff918b622e kevent64 + 10
1 libdispatch.dylib
0x00007fff8ec7ca6a _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib
0x00007fff918b5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff98d484a1 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib
0x00007fff918b5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff98d484a1 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib
0x00007fff918b5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff98d484a1 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib
0x00007fff918b5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff98d484a1 start_wqthread + 13
Thread 6:: WebCore: IconDatabase
0 libsystem_kernel.dylib
0x00007fff918b65d6 pread + 10
1 libsqlite3.dylib
0x00007fff97799855 readDbPage + 117
2 libsqlite3.dylib
0x00007fff97797f92 sqlite3PagerAcquire + 1314
3 libsqlite3.dylib
0x00007fff9788a831 checkTreePage + 257
4 libsqlite3.dylib
0x00007fff9788ac84 checkTreePage + 1364
5 libsqlite3.dylib
0x00007fff9788ac84 checkTreePage + 1364
6 libsqlite3.dylib
0x00007fff977d34ac sqlite3VdbeExec + 67324
7 libsqlite3.dylib
0x00007fff977c13df sqlite3_step + 735
8 com.apple.WebCore
0x00000001037d5bc9 WebCore::SQLiteStatement::step() + 73
9 com.apple.WebCore
0x0000000103e26a2c WebCore::IconDatabase::checkIntegrity() + 108
10 com.apple.WebCore
0x00000001037d5314 WebCore::IconDatabase::performOpenInitialization() + 116
11 com.apple.WebCore
0x00000001037d49b5 WebCore::IconDatabase::iconDatabaseSyncThread() + 325
12 com.apple.JavaScriptCore
0x0000000102996a9f ***::wtfThreadEntryPoint(void*) + 15
13 libsystem_pthread.dylib
0x00007fff98d4a2fc _pthread_body + 131
14 libsystem_pthread.dylib
0x00007fff98d4a279 _pthread_start + 176
15 libsystem_pthread.dylib
0x00007fff98d484b1 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib
0x00007fff918b5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff98d484a1 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib
0x00007fff918b5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff98d484a1 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib
0x00007fff918b5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff98d484a1 start_wqthread + 13
Thread 10:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib
0x00007fff918b052e mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff918af69f mach_msg + 55
2 com.apple.QuartzCore
0x00007fff94571d63 CA::Render::Server::server_thread(void*) + 198
3 com.apple.QuartzCore
0x00007fff94571c96 thread_fun + 25
4 libsystem_pthread.dylib
0x00007fff98d4a2fc _pthread_body + 131
5 libsystem_pthread.dylib
0x00007fff98d4a279 _pthread_start + 176
6 libsystem_pthread.dylib
0x00007fff98d484b1 thread_start + 13
Thread 11:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib
0x00007fff918b052e mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff918af69f mach_msg + 55
2 com.apple.CoreFoundation
0x00007fff93d90b14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation
0x00007fff93d8ffdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation
0x00007fff93d8f838 CFRunLoopRunSpecific + 296
5 com.apple.CFNetwork
0x00007fff966c9d20 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434
6 com.apple.Foundation
0x00007fff97113b7a __NSThread__main__ + 1345
7 libsystem_pthread.dylib
0x00007fff98d4a2fc _pthread_body + 131
8 libsystem_pthread.dylib
0x00007fff98d4a279 _pthread_start + 176
9 libsystem_pthread.dylib
0x00007fff98d484b1 thread_start + 13
Thread 12:
0 libsystem_kernel.dylib
0x00007fff918b5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff98d484a1 start_wqthread + 13
Thread 13 Crashed:
0 libsystem_pthread.dylib
0x00007fff98d48695 _pthread_mutex_lock + 87
1 libsystem_c.dylib
0x00007fff97044b78 vfprintf_l + 28
2 libsystem_c.dylib
0x00007fff9703d620 fprintf + 186
3 ???
0x00000001089195dc 0 + 4438726108
Thread 13 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff7ddec1d8 rcx: 0x00007fff7ddec1f0 rdx: 0x00000000000000a0
rdi: 0x00007fff7ddec1f0 rsi: 0x00007fff98d48b14 rbp: 0x0000000108915e30 rsp: 0x0000000108915db0
r8: 0x000000010891d000 r9: 0x0000000000000054 r10: 0x0000000000000000 r11: 0x0000000000000206
r12: 0x00007fff7ddeb6b8 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x00007fff98d48695 rfl: 0x0000000000010246 cr2: 0x0000000000000020
Logical CPU:
1
Error Code:
0x00000004
Trap Number:
14
Binary Images:
0x101baa000 -
0x101baafff com.apple.Safari (8.0.2 - 10600.2.5) <2225AE13-780E-3234-9A05-9DD6D94EE96C> /Applications/Safari.app/Contents/MacOS/Safari
0x101bb4000 -
0x1024edff7 com.apple.Safari.framework (10600 - 10600.2.5) <70257BE2-5D89-3EAA-8863-269880160EEE> /System/Library/StagedFrameworks/Safari/Safari.framework/Versions/A/Safari
0x10298c000 -
0x102e9fff3 com.apple.JavaScriptCore (10600 - 10600.2.1) <ABEF8FB3-6DC5-3FCF-9B4A-1DF6411063B0> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/Versions/A/Jav aScriptCore
0x103006000 -
0x1032bafff com.apple.WebKit (10600 - 10600.2.5) <11CA89A1-A002-3FEB-8046-B31E92003AED> /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/WebKit
0x103596000 -
0x103596fff com.apple.WebKit2 (10600 - 10600.2.5) <ED09F7D3-1F46-3925-8E11-D6AC3492658E> /System/Library/StagedFrameworks/Safari/WebKit2.framework/Versions/A/WebKit2
0x10359c000 -
0x1036d8ffb com.apple.WebKitLegacy (10600 - 10600.2.5) <0A88D3D6-F5BA-30F4-9D09-87DF653759FC> /System/Library/StagedFrameworks/Safari/WebKitLegacy.framework/Versions/A/WebKi tLegacy
0x1037d0000 -
0x104775ff7 com.apple.WebCore (10600 - 10600.2.1) <628CB849-0E8D-3071-98A3-55E7D24087DF> /System/Library/StagedFrameworks/Safari/WebCore.framework/Versions/A/WebCore
0x109a68000 -
0x109a68fef +cl_kernels (???) <5D2FFD5C-1935-4FC3-A68B-45B3A79820AB> cl_kernels
0x10a6c9000 -
0x10a6c9ff5 +cl_kernels (???) <D54CBFFF-56F9-497E-842E-1597661FDBDC> cl_kernels
0x10a6cb000 -
0x10a7b1fef unorm8_bgra.dylib (2.4.5) <90797750-141F-3114-ACD0-A71363968678> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib
0x7fff64f4b000 -
0x7fff64f81837 dyld (353.2.1) <4696A982-1500-34EC-9777-1EF7A03E2659> /usr/lib/dyld
0x7fff8c553000 -
0x7fff8c555fff com.apple.EFILogin (2.0 - 2) <F0269EE2-3686-3A8A-8B83-F86974E35E90> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin
0x7fff8c556000 -
0x7fff8cdadff3 com.apple.CoreGraphics (1.600.0 - 772) <6364CBE3-3635-3A53-B448-9D19EF9FEA96> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff8cdae000 -
0x7fff8d028fff com.apple.CoreData (110 - 526) <AEEDAF00-D38F-3A15-B3C9-73732940CC55> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x7fff8d029000 -
0x7fff8d02eff7 libunwind.dylib (35.3) <BE7E51A0-B6EA-3A54-9CCA-9D88F683A6D6> /usr/lib/system/libunwind.dylib
0x7fff8d0db000 -
0x7fff8d127fff com.apple.corelocation (1486.17 - 1615.21) <DB68CEB9-0D51-3CB9-86A4-B0400CE6C515> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
0x7fff8d272000 -
0x7fff8d272fff libOpenScriptingUtil.dylib (162) <EFD79173-A9DA-3AE6-BE15-3948938204A6> /usr/lib/libOpenScriptingUtil.dylib
0x7fff8d310000 -
0x7fff8d338fff libsystem_info.dylib (459) <B85A85D5-8530-3A93-B0C3-4DEC41F79478> /usr/lib/system/libsystem_info.dylib
0x7fff8d367000 -
0x7fff8d40dfff com.apple.PDFKit (3.0 - 3.0) <C55D8F39-561D-32C7-A701-46F76D6CC151> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
0x7fff8d420000 -
0x7fff8d6c8ff7 com.apple.RawCamera.bundle (6.02 - 768) <3156D0F8-335C-3380-A849-D47ED4163D3A> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x7fff8d6cc000 -
0x7fff8d6cfff7 com.apple.AppleSystemInfo (3.0 - 3.0) <E54DA0B2-3515-3B1C-A4BD-54A0B02B5612> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSys temInfo
0x7fff8d6d0000 -
0x7fff8d6ebfff com.apple.PackageKit.PackageUIKit (3.0 - 434) <BE4B6C6F-4A32-3DB1-B81B-EF9ADD70E6EA> /System/Library/PrivateFrameworks/PackageKit.framework/Frameworks/PackageUIKit. framework/Versions/A/PackageUIKit
0x7fff8d6f9000 -
0x7fff8d6fbfff com.apple.loginsupport (1.0 - 1) <35A2A071-606C-39A5-8C11-E4CAF98D934C> /System/Library/PrivateFrameworks/login.framework/Versions/A/Frameworks/loginsu pport.framework/Versions/A/loginsupport
0x7fff8dfec000 -
0x7fff8dff0fff libpam.2.dylib (20) <E805398D-9A92-31F8-8005-8DC188BD8B6E> /usr/lib/libpam.2.dylib
0x7fff8dff1000 -
0x7fff8e069ff7 com.apple.SystemConfiguration (1.14 - 1.14) <C269BCFD-ACAB-3331-BC7C-0430F0E84817> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x7fff8e06a000 -
0x7fff8e06fff7 com.apple.MediaAccessibility (1.0 - 61) <00A3E0B6-79AC-387E-B282-AADFBD5722F6> /System/Library/Frameworks/MediaAccessibility.framework/Versions/A/MediaAccessi bility
0x7fff8e0c8000 -
0x7fff8e13cfff com.apple.ShareKit (1.0 - 323) <9FC7280E-DB42-37F0-AE57-29E28C9B4E16> /System/Library/PrivateFrameworks/ShareKit.framework/Versions/A/ShareKit
0x7fff8e13d000 -
0x7fff8e189ff7 libcups.2.dylib (408) <9CECCDE3-51D7-3028-830C-F58BD36E3317> /usr/lib/libcups.2.dylib
0x7fff8e18a000 -
0x7fff8e19ffff com.apple.ToneKit (1.0 - 1) <CA375645-8DE1-3DE8-A2E0-0537849DF59B> /System/Library/PrivateFrameworks/ToneKit.framework/Versions/A/ToneKit
0x7fff8e1a0000 -
0x7fff8e292fff libxml2.2.dylib (26) <B834E7C8-EC3E-3382-BC5A-DA38DC4D720C> /usr/lib/libxml2.2.dylib
0x7fff8e2a6000 -
0x7fff8e2e0ffb com.apple.DebugSymbols (115 - 115) <6F03761D-7C3A-3C80-8031-AA1C1AD7C706> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x7fff8e2e1000 -
0x7fff8e382ff7 com.apple.Bluetooth (4.3.1 - 4.3.1f2) <EDC78AEE-28E7-324C-9947-41A0814A8154> /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth
0x7fff8e383000 -
0x7fff8e511fff libBLAS.dylib (1128) <497912C1-A98E-3281-BED7-E9C751552F61> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x7fff8e512000 -
0x7fff8e56aff7 com.apple.accounts.AccountsDaemon (113 - 113) <E0074FA1-1872-3F20-8445-3E2FEA290CFB> /System/Library/PrivateFrameworks/AccountsDaemon.framework/Versions/A/AccountsD aemon
0x7fff8e597000 -
0x7fff8e60bff3 com.apple.securityfoundation (6.0 - 55126) <E7FB7A4E-CB0B-37BA-ADD5-373B2A20A783> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x7fff8e6b8000 -
0x7fff8e6e9fff libtidy.A.dylib (15.15) <37FC944D-271A-386A-9ADD-FA33AD48F96D> /usr/lib/libtidy.A.dylib
0x7fff8e6ea000 -
0x7fff8e701ff7 libLinearAlgebra.dylib (1128) <E78CCBAA-A999-3B65-8EC9-06DB15E67C37> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLinearAlgebra.dylib
0x7fff8e702000 -
0x7fff8e709fff com.apple.NetFS (6.0 - 4.0) <1581D25F-CC07-39B0-90E8-5D4F3CF84EBA> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff8e736000 -
0x7fff8eb66fff com.apple.vision.FaceCore (3.1.6 - 3.1.6) <C3B823AA-C261-37D3-B4AC-C59CE91C8241> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x7fff8eb67000 -
0x7fff8ebd3fff com.apple.framework.CoreWLAN (5.0 - 500.35.2) <ACBAAB0A-BCC7-37CF-AAFB-2DA1733F2682> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x7fff8ebd4000 -
0x7fff8ebdcfff libMatch.1.dylib (24) <C917279D-33C2-38A8-9BDD-18F3B24E6FBD> /usr/lib/libMatch.1.dylib
0x7fff8ec52000 -
0x7fff8ec55fff com.apple.IOSurface (97 - 97) <D4B4D2B2-7B16-3174-9EA6-55E0A10B452D> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff8ec56000 -
0x7fff8ec59fff com.apple.xpc.ServiceManagement (1.0 - 1) <7E9E6BB7-AEE7-3F59-BAC0-59EAF105D0C8> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
0x7fff8ec5a000 -
0x7fff8ec77ffb libresolv.9.dylib (57) <26B38E61-298A-3C3A-82C1-3B5E98AD5E29> /usr/lib/libresolv.9.dylib
0x7fff8ec78000 -
0x7fff8eca2ff7 libdispatch.dylib (442.1.4) <502CF32B-669B-3709-8862-08188225E4F0> /usr/lib/system/libdispatch.dylib
0x7fff8eca3000 -
0x7fff8edd3fff com.apple.UIFoundation (1.0 - 1) <8E030D93-441C-3997-9CD2-55C8DFAC8B84> /System/Library/PrivateFrameworks/UIFoundation.framework/Versions/A/UIFoundatio n
0x7fff8edd4000 -
0x7fff8ee45ff7 com.apple.framework.IOKit (2.0.2 - 1050.1.21) <ED3B0B22-AACC-303B-BFC8-20ECD1AF6BA2> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff8ef41000 -
0x7fff8efc2ff3 com.apple.CoreUtils (1.0 - 101.1) <45E5E51B-947E-3F2D-BD9C-480E72555C23> /System/Library/PrivateFrameworks/CoreUtils.framework/Versions/A/CoreUtils
0x7fff8efc3000 -
0x7fff8f02aff7 com.apple.framework.CoreWiFi (3.0 - 300.4) <19269C1D-EB29-384A-83F3-7DDDEB7D9DAD> /System/Library/PrivateFrameworks/CoreWiFi.framework/Versions/A/CoreWiFi
0x7fff8f02b000 -
0x7fff8f05bfff libsystem_m.dylib (3086.1) <1E12AB45-6D96-36D0-A226-F24D9FB0D9D6> /usr/lib/system/libsystem_m.dylib
0x7fff8f05c000 -
0x7fff8f05cfff com.apple.ApplicationServices (48 - 48) <5BF7910B-C328-3BF8-BA4F-CE52B574CE01> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x7fff8f075000 -
0x7fff8f0bffff com.apple.DiskManagement (7.0 - 847) <A57A181E-7C50-38F6-BE0A-4F437BB8C45F> /System/Library/PrivateFrameworks/DiskManagement.framework/Versions/A/DiskManag ement
0x7fff8f11b000 -
0x7fff8f486fff com.apple.VideoToolbox (1.0 - 1562.19) <C08228FE-FA1E-394C-98CB-2AFD8E566C3F> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x7fff8f487000 -
0x7fff8f4c7fff com.apple.CloudDocs (1.0 - 280.1.2) <49E75BC1-6556-36B4-804A-E49BC41241CF> /System/Library/PrivateFrameworks/CloudDocs.framework/Versions/A/CloudDocs
0x7fff8f4c8000 -
0x7fff8f559ff7 libCoreStorage.dylib (471) <5CA37ED3-320C-3469-B4D2-6F045AFE03A1> /usr/lib/libCoreStorage.dylib
0x7fff8f55a000 -
0x7fff8f841ffb com.apple.CoreServices.CarbonCore (1108.1 - 1108.1) <55A16172-ACC0-38B7-8409-3CB92AF33973> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x7fff8f883000 -
0x7fff8f88cff3 com.apple.CommonAuth (4.0 - 2.0) <F4C266BE-2E0E-36B4-9DE7-C6B4BF410FD7> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x7fff8f88d000 -
0x7fff8faf5ffb com.apple.security (7.0 - 57031.1.35) <96141D1F-614E-32C4-8AC2-F47481F23F43> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff8faf6000 -
0x7fff8fb10ff3 com.apple.Ubiquity (1.3 - 313) <DF56A657-CC6E-3BE2-86A0-71F07127724C> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x7fff8fb11000 -
0x7fff8fbf4fff libcrypto.0.9.8.dylib (52) <7208EEE2-C090-383E-AADD-7E1BD1321BEC> /usr/lib/libcrypto.0.9.8.dylib
0x7fff8fbf5000 -
0x7fff8fc0efff com.apple.openscripting (1.4 - 162) <80DFF366-B950-3F79-903F-99DA0FFDB570> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x7fff8fc13000 -
0x7fff8fc18ff7 com.apple.ServerInformation (2.0 - 1) <020F4A0E-F1A2-38AE-8F2B-22200CF1FC82> /System/Library/PrivateFrameworks/ServerInformation.framework/Versions/A/Server Information
0x7fff8fc19000 -
0x7fff8fc1ffff com.apple.speech.recognition.framework (5.0.9 - 5.0.9) <BB2D573F-0A01-379F-A2BA-3C454EDCB111> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x7fff8fc20000 -
0x7fff8fca2fff com.apple.PerformanceAnalysis (1.0 - 1) <2FC0F303-B672-3E64-A978-AB78EAD98395> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x7fff8fca3000 -
0x7fff8fcb7ff7 com.apple.MultitouchSupport.framework (260.30 - 260.30) <28728A7D-E048-3B14-9932-839A87D381FE> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x7fff8fcb8000 -
0x7fff8fcb9fff libquit.dylib (182) <62510786-F686-3AC4-B315-D05A4B7A896F> /usr/lib/libquit.dylib
0x7fff8fcba000 -
0x7fff8fcc8ff7 com.apple.ToneLibrary (1.0 - 1) <3E6D130D-77B0-31E1-98E3-A6052AB09824> /System/Library/PrivateFrameworks/ToneLibrary.framework/Versions/A/ToneLibrary
0x7fff8fcc9000 -
0x7fff8fcceff7 libmacho.dylib (862) <126CA2ED-DE91-308F-8881-B9DAEC3C63B6> /usr/lib/system/libmacho.dylib
0x7fff8fccf000 -
0x7fff8fd15ff7 libauto.dylib (186) <A260789B-D4D8-316A-9490-254767B8A5F1> /usr/lib/libauto.dylib
0x7fff8fd16000 -
0x7fff8fd1dff7 com.apple.phonenumbers (1.1.1 - 105) <AE39B6FE-05AB-3181-BB2A-4D50A8B392F2> /System/Library/PrivateFrameworks/PhoneNumbers.framework/Versions/A/PhoneNumber s
0x7fff8fd1e000 -
0x7fff8fd1efff com.apple.Cocoa (6.8 - 21) <EAC0EA1E-3C62-3B28-A941-5D8B1E085FF8> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff8fd1f000 -
0x7fff8fd21fff com.apple.CoreDuetDebugLogging (1.0 - 1) <9A6E5710-EA99-366E-BF40-9A65EC1B46A1> /System/Library/PrivateFrameworks/CoreDuetDebugLogging.framework/Versions/A/Cor eDuetDebugLogging
0x7fff8fdfd000 -
0x7fff8fdfffff com.apple.OAuth (25 - 25) <EE765AF0-2BB6-3689-9EAA-689BF1F02A0D> /System/Library/PrivateFrameworks/OAuth.framework/Versions/A/OAuth
0x7fff8fe00000 -
0x7fff8fe96ffb com.apple.CoreMedia (1.0 - 1562.19) <F79E0E9D-4ED1-3ED1-827A-C3C5377DB1D7> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
0x7fff8fe97000 -
0x7fff8fee8ff7 com.apple.audio.CoreAudio (4.3.0 - 4.3.0) <AF72B06E-C6C1-3FAE-8B47-AF461CAE0E22> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff8fee9000 -
0x7fff8ff2bfff com.apple.sociald.Social (87 - 87) <A32F7CCA-6D52-3F4E-8779-548E07A84738> /System/Library/Frameworks/Social.framework/Versions/A/Social
0x7fff8ff2c000 -
0x7fff8ff2dff7 com.apple.print.framework.Print (10.0 - 265) <3BC4FE7F-78A0-3E57-8F4C-520E7EFD36FA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x7fff8ff2e000 -
0x7fff90099ff7 com.apple.audio.toolbox.AudioToolbox (1.12 - 1.12) <5C6DBEB4-F2EA-3262-B9FC-AFB89404C1DA> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff9009a000 -
0x7fff900b1fff com.apple.login (3.0 - 3.0) <95726FE9-E732-3A3C-A7A1-2566678967D3> /System/Library/PrivateFrameworks/login.framework/Versions/A/login
0x7fff900b2000 -
0x7fff900c3ff7 libsystem_coretls.dylib (35.1.2) <EBBF7EF6-80D8-3F8F-825C-B412BD6D22C0> /usr/lib/system/libsystem_coretls.dylib
0x7fff900c4000 -
0x7fff900c4fff com.apple.quartzframework (1.5 - 1.5) <4944127A-F319-3689-AAEC-58591D3CAC07> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x7fff900c5000 -
0x7fff900c5fff com.apple.Accelerate (1.10 - Accelerate 1.10) <227E2491-1DDB-336F-BF83-773CECEC66F1> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff900c6000 -
0x7fff90157fff com.apple.cloudkit.CloudKit (259.2.3 - 259.2.3) <6F955140-D522-32B3-B34B-BD94C5D94E7A> /System/Library/Frameworks/CloudKit.framework/Versions/A/CloudKit
0x7fff90158000 -
0x7fff90172ff7 libextension.dylib (55.1) <ECBDCC15-FA19-3578-961C-B45FCC994BAF> /usr/lib/libextension.dylib
0x7fff90173000 -
0x7fff90442ff3 com.apple.CoreImage (10.0.33) <6E3DDA29-718B-3BDB-BFAF-F8C201BF93A4> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x7fff90443000 -
0x7fff9045fff7 libsystem_malloc.dylib (53.1.1) <19BCC257-5717-3502-A71F-95D65AFA861B> /usr/lib/system/libsystem_malloc.dylib
0x7fff90460000 -
0x7fff90464fff libsystem_stats.dylib (163.1.4) <1DB04436-5974-3F16-86CC-5FF5F390339C> /usr/lib/system/libsystem_stats.dylib
0x7fff90465000 -
0x7fff9064a267 libobjc.A.dylib (646) <3B60CD90-74A2-3A5D-9686-B0772159792A> /usr/lib/libobjc.A.dylib
0x7fff9064b000 -
0x7fff90678fff com.apple.Accounts (113 - 113) <3145FCC2-D297-3DD1-B74B-9E7DBB0EE33C> /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts
0x7fff90679000 -
0x7fff90687fff com.apple.AddressBook.ContactsFoundation (9.0 - 1499) <1F879F4E-369A-38F7-A768-8B9009617479> /System/Library/PrivateFrameworks/ContactsFoundation.framework/Versions/A/Conta ctsFoundation
0x7fff90688000 -
0x7fff906d6fff libcurl.4.dylib (83.1.2) <337A1FF8-E8B1-3173-9F29-C0D4C851D8E1> /usr/lib/libcurl.4.dylib
0x7fff9070b000 -
0x7fff907aadf7 com.apple.AppleJPEG (1.0 - 1) <9BB3D7DF-630A-3E1C-A124-12D6C4D0DE70> /System/Library/PrivateFrameworks/AppleJPEG.framework/Versions/A/AppleJPEG
0x7fff907e4000 -
0x7fff907f3fff com.apple.LangAnalysis (1.7.0 - 1.7.0) <D1E527E4-C561-352F-9457-E8C50232793C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x7fff907f4000 -
0x7fff90812ff7 com.apple.addressbook.vCard (9.0 - 1499) <B1BC7C0A-A783-3574-8248-BC689F43A0A0> /System/Library/PrivateFrameworks/vCard.framework/Versions/A/vCard
0x7fff90813000 -
0x7fff9081cfff libGFXShared.dylib (11.0.7) <EC449E3A-D9D2-3494-8B6C-DEB7B11EEDAB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x7fff9081d000 -
0x7fff90821fff libcache.dylib (69) <45E9A2E7-99C4-36B2-BEE3-0C4E11614AD1> /usr/lib/system/libcache.dylib
0x7fff90855000 -
0x7fff908a6ff7 com.apple.AppleVAFramework (5.0.31 - 5.0.31) <762E9358-A69A-3D63-8282-3B77FBE0147E> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x7fff908c6000 -
0x7fff908e0ff7 com.apple.AppleVPAFramework (1.0.30 - 1.0.30) <D47A2125-C72D-3298-B27D-D89EA0D55584> /System/Library/PrivateFrameworks/AppleVPA.framework/Versions/A/AppleVPA
0x7fff908f8000 -
0x7fff90a1ffff com.apple.coreui (2.1 - 305) <BB430677-D1F7-38DD-8F05-70E54352B8B5> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff90a45000 -
0x7fff90a4dffb com.apple.CoreServices.FSEvents (1210 - 1210) <782A9C69-7A45-31A7-8960-D08A36CBD0A7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/FSEvent s.framework/Versions/A/FSEvents
0x7fff90a4e000 -
0x7fff90a54fff libsystem_trace.dylib (72.1.3) <A9E6B7D8-C327-3742-AC54-86C94218B1DF> /usr/lib/system/libsystem_trace.dylib
0x7fff90a55000 -
0x7fff90a70ff7 libCRFSuite.dylib (34) <D64842BE-7BD4-3D0C-9842-1D202F7C2A51> /usr/lib/libCRFSuite.dylib
0x7fff91513000 -
0x7fff91554fff libGLU.dylib (11.0.7) <8037342E-1ECD-385F-B4C3-545CE97B76AE> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fff91555000 -
0x7fff9157dfff libxpc.dylib (559.1.22) <9437C02E-A07B-38C8-91CB-299FAA63083D> /usr/lib/system/libxpc.dylib
0x7fff9157e000 -
0x7fff9158ffff libcmph.dylib (1) <46EC3997-DB5E-38AE-BBBB-A035A54AD3C0> /usr/lib/libcmph.dylib
0x7fff91599000 -
0x7fff915f7fff com.apple.StoreFoundation (1.0 - 1) <50F9E283-FCE4-306C-AF5D-D0AEA434C04E> /System/Library/PrivateFrameworks/StoreFoundation.framework/Versions/A/StoreFou ndation
0x7fff91603000 -
0x7fff91603ff7 libunc.dylib (29) <5676F7EA-C1DF-329F-B006-D2C3022B7D70> /usr/lib/system/libunc.dylib
0x7fff9163a000 -
0x7fff91654ff7 com.apple.Kerberos (3.0 - 1) <7760E0C2-A222-3709-B2A6-B692D900CEB1> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x7fff91655000 -
0x7fff9165dfe7 libcldcpuengine.dylib (2.4.5) <DF810F9A-1755-3283-82C3-D8192BCD8016> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/libcldcpuengin e.dylib
0x7fff9165e000 -
0x7fff91661ff7 libdyld.dylib (353.2.1) <19FAF435-C165-3374-9DEF-D7BBA7D61DB6> /usr/lib/system/libdyld.dylib
0x7fff91742000 -
0x7fff9174dfff libcommonCrypto.dylib (60061) <D381EBC6-69D8-31D3-8084-5A80A32CB748> /usr/lib/system/libcommonCrypto.dylib
0x7fff9174e000 -
0x7fff91757ff7 libsystem_notify.dylib (133.1.1) <61147800-F320-3DAA-850C-BADF33855F29> /usr/lib/system/libsystem_notify.dylib
0x7fff91758000 -
0x7fff917a5ff3 com.apple.print.framework.PrintCore (10.0 - 451) <3CA58254-D14F-3913-9DFB-CAC499570CC7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x7fff917a6000 -
0x7fff917c0ff7 liblzma.5.dylib (7) <1D03E875-A7C0-3028-814C-3C27F7B7C079> /usr/lib/liblzma.5.dylib
0x7fff917c1000 -
0x7fff917e1fff com.apple.IconServices (47.1 - 47.1) <E83DFE3B-6541-3736-96BB-26DC5D0100F1> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s
0x7fff917e2000 -
0x7fff91866ff7 com.apple.ViewBridge (99.1 - 99.1) <B36779D4-BEAF-36DD-83AF-E67F639BFF36> /System/Library/PrivateFrameworks/ViewBridge.framework/Versions/A/ViewBridge
0x7fff91867000 -
0x7fff91872fdb com.apple.AppleFSCompression (68.1.1 - 1.0) <F30E8CA3-50B3-3B44-90A0-803C5C308BFE> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x7fff91873000 -
0x7fff9189efff com.apple.DictionaryServices (1.2 - 229) <6789EC43-CADA-394D-8FE8-FC3A2DD136B9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x7fff9189f000 -
0x7fff918bcfff libsystem_kernel.dylib (2782.1.97) <93E0E0A9-75B6-3904-BB4E-4BC7C05F4B6B> /usr/lib/system/libsystem_kernel.dylib
0x7fff918bd000 -
0x7fff91933fe7 libcorecrypto.dylib (233.1.2) <E1789801-3985-3949-B736-6B3378873301> /usr/lib/system/libcorecrypto.dylib
0x7fff91934000 -
0x7fff9194aff7 libsystem_asl.dylib (267) <F153AC5B-0542-356E-88C8-20A62CA704E2> /usr/lib/system/libsystem_asl.dylib
0x7fff9194b000 -
0x7fff9194efff com.apple.help (1.3.3 - 46) <CA4541F4-CEF5-355C-8F1F-EA65DC1B400F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x7fff91c04000 -
0x7fff91c07ff7 com.apple.Mangrove (1.0 - 1) <2AF1CAE9-8BF9-33C4-9C1B-123DBAF1522B> /System/Library/PrivateFrameworks/Mangrove.framework/Versions/A/Mangrove
0x7fff91c08000 -
0x7fff91c36fff com.apple.CoreServicesInternal (221.1 - 221.1) <51BAE6D2-84F3-392A-BFEC-A3B47B80A3D2> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal
0x7fff91c37000 -
0x7fff91c8affb libAVFAudio.dylib (118.3) <CC124063-34DF-39E3-921A-2BA3EA8D6F38> /System/Library/Frameworks/AVFoundation.framework/Versions/A/Resources/libAVFAu dio.dylib
0x7fff91dff000 -
0x7fff91f5dff3 com.apple.avfoundation (2.0 - 889.10) <4D1735C4-D055-31E9-8051-FED29F41F4F6> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x7fff91fb4000 -
0x7fff91ff4ff7 libGLImage.dylib (11.0.7) <7CBCEB4B-D22F-3116-8B28-D1C22D28C69D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x7fff91ff5000 -
0x7fff92011ff7 com.apple.pluginkit.framework (1.0 - 1) <566FECEA-620F-3E70-8B87-C69A4486811F> /System/Library/PrivateFrameworks/PlugInKit.framework/Versions/A/PlugInKit
0x7fff92012000 -
0x7fff92465fc7 com.apple.vImage (8.0 - 8.0) <33BE7B31-72DB-3364-B37E-C322A32748C5> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x7fff92466000 -
0x7fff92499ff7 com.apple.MediaKit (16 - 757) <345EDAFE-3E39-3B0F-8D84-54657EC4396D> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
0x7fff924a7000 -
0x7fff924b1fff com.apple.IntlPreferences (2.0 - 150.1) <F2DE1784-F780-3E3F-A626-D9CBD38F20EE> /System/Library/PrivateFrameworks/IntlPreferences.framework/Versions/A/IntlPref erences
0x7fff924b2000 -
0x7fff924b9ff7 libcompiler_rt.dylib (35) <BF8FC133-EE10-3DA6-9B90-92039E28678F> /usr/lib/system/libcompiler_rt.dylib
0x7fff924e5000 -
0x7fff924f0ff7 com.apple.CommerceCore (1.0 - 376.0.5) <57E5C067-52F6-3854-86C0-D878EDA24B55> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x7fff9252e000 -
0x7fff9259dfff com.apple.SearchKit (1.4.0 - 1.4.0) <BFD6D876-36BA-3A3B-9F15-3E2F7DE6E89D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x7fff92602000 -
0x7fff9263bfff com.apple.AirPlaySupport (2.0 - 215.10) <E4159036-4C38-3F28-8AF3-4F074DAF01AC> /System/Library/PrivateFrameworks/AirPlaySupport.framework/Versions/A/AirPlaySu pport
0x7fff9263c000 -
0x7fff928a6ff7 com.apple.imageKit (2.6 - 838) <DDFE019E-DF3E-37DA-AEC0-9182454B7312> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
0x7fff928a7000 -
0x7fff928a9ff7 com.apple.SecCodeWrapper (4.0 - 238) <F450AB10-B0A4-3B55-A1B9-563E55C99333> /System/Library/PrivateFrameworks/SecCodeWrapper.framework/Versions/A/SecCodeWr apper
0x7fff928aa000 -
0x7fff928b0ff7 libsystem_networkextension.dylib (167.1.10) <29AB225B-D7FB-30ED-9600-65D44B9A9442> /usr/lib/system/libsystem_networkextension.dylib
0x7fff928b1000 -
0x7fff933f2fff com.apple.AppKit (6.9 - 1343.16) <C98DB43F-4245-3E6E-A4EE-37DAEE33E174> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff933f3000 -
0x7fff933f5ff7 com.apple.securityhi (9.0 - 55006) <B1E09986-7AF0-3BD1-BAA1-B5514DFB7CD1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x7fff933f6000 -
0x7fff93428ff3 com.apple.frameworks.CoreDaemon (1.3 - 1.3) <C6DB0A07-F8E4-3837-BCA9-225F460EDA81> /System/Library/PrivateFrameworks/CoreDaemon.framework/Versions/B/CoreDaemon
0x7fff93429000 -
0x7fff9342afff libDiagnosticMessagesClient.dylib (100) <2EE8E436-5CDC-34C5-9959-5BA218D507FB> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff9342b000 -
0x7fff93436ff7 com.apple.AppSandbox (4.0 - 238) <BC5EE1CA-764A-303D-9989-4041C1291026> /System/Library/PrivateFrameworks/AppSandbox.framework/Versions/A/AppSandbox
0x7fff93437000 -
0x7fff93437ff7 libkeymgr.dylib (28) <77845842-DE70-3CC5-BD01-C3D14227CED5> /usr/lib/system/libkeymgr.dylib
0x7fff93464000 -
0x7fff93466ff7 libsystem_coreservices.dylib (9) <41B7C578-5A53-31C8-A96F-C73E030B0938> /usr/lib/system/libsystem_coreservices.dylib
0x7fff934e5000 -
0x7fff9351dffb libsystem_network.dylib (411) <C0B2313D-47BE-38A9-BEE6-2634A4F5E14B> /usr/lib/system/libsystem_network.dylib
0x7fff93b86000 -
0x7fff93ca8ff7 com.apple.LaunchServices (644.12 - 644.12) <D7710B20-0561-33BB-A3C8-463691D36E02> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x7fff93ca9000 -
0x7fff93d08ff3 com.apple.AE (681 - 681) <7F544183-A515-31A8-B45F-89A167F56216> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x7fff93d10000 -
0x7fff93d1bff7 com.apple.DirectoryService.Framework (10.10 - 187) <813211CD-725D-31B9-ABEF-7B28DE2CB224> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x7fff93d1c000 -
0x7fff93d1dffb libremovefile.dylib (35) <3485B5F4-6CE8-3C62-8DFD-8736ED6E8531> /usr/lib/system/libremovefile.dylib
0x7fff93d1e000 -
0x7fff940b4fff com.apple.CoreFoundation (6.9 - 1151.16) <F2B088AF-A5C6-3FAE-9EB4-7931AF6359E4> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff94313000 -
0x7fff9433ffff com.apple.framework.SystemAdministration (1.0 - 1.0) <F2A164C7-4813-3F27-ABF7-810A5F4FA51D> /System/Library/PrivateFrameworks/SystemAdministration.framework/Versions/A/Sys temAdministration
0x7fff94340000 -
0x7fff94389ff3 com.apple.HIServices (1.22 - 519) <59D78E07-C3F1-3272-88F1-876B836D5517> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x7fff9438a000 -
0x7fff94392ff7 com.apple.AppleSRP (5.0 - 1) <01EC5144-D09A-3D6A-AE35-F6D48585F154> /System/Library/PrivateFrameworks/AppleSRP.framework/Versions/A/AppleSRP
0x7fff94393000 -
0x7fff94421ff7 com.apple.CorePDF (4.0 - 4) <9CD7EC6D-3593-3D60-B04F-75F612CCB99A> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
0x7fff94422000 -
0x7fff944e5ff7 libvMisc.dylib (512) <A4E39464-52EA-34CB-9FFE-53E79B3C65F5> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x7fff944f1000 -
0x7fff94510fff com.apple.CoreDuet (1.0 - 1) <36AA9FD5-2685-314D-B364-3FA4688D86BD> /System/Library/PrivateFrameworks/CoreDuet.framework/Versions/A/CoreDuet
0x7fff94511000 -
0x7fff94536ff7 libJPEG.dylib (1231) <35F13BD9-AA92-3510-B5BB-420DA15AE7F2> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x7fff94537000 -
0x7fff94549fff libsasl2.2.dylib (193) <E523DD05-544B-3430-8AA9-672408A5AF8B> /usr/lib/libsasl2.2.dylib
0x7fff9454a000 -
0x7fff946faff7 com.apple.QuartzCore (1.10 - 361.11) <7382E4A9-10B0-3877-B9D7-FA84DC71BA55> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff946fb000 -
0x7fff9471efff com.apple.Sharing (328.3 - 328.3) <FDEE49AD-8804-3760-9C14-8D1D10BBEA37> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
0x7fff9471f000 -
0x7fff9Genieo Adware is installed. Removing it will help.
If you have another browser:
Use free AdwareMedic by clicking “Download ” from here
http://www.adwaremedic.com/index.php
Install , open, and run it by clicking “Scan for Adware” button to remove adware.
Once done, quit AdwareMedic by clicking AdwareMedic in the menu bar and selecting
“Quit AdwareMedic”.
or
If you don’t have another browser:
Use another Mac or an iPad.
Open the article,either print it or email the contents to yourself.
Remove adware manually by following the “HowTo” from Apple.
“Remove Genieo, also known as InstallMac”
http://support.apple.com/en-us/HT203987
Safari > Preferences > Extensions
Turn those off and relaunch Safari to test.
Turn those on one by one and test. -
Since I upgraded to firefox 8, I get this error window that pops up says something about java. My tabs flicker or flash, the tabs will close and open in a new window then everything stops. Then firefox does not respond. When I get this error message, I have to close all tabs wait a few seconds then open it back up it will work for a little while and then do the same thing. I have disabled plug-ins that I do not use, I have cleared my cache and cookies, I am not happy at all with this new version. I waited a while before updating. The first time I was going to update, firefox would not let me keep my anti-virus plug-in. PLEASE HELP
Hello,
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.''
To Reset Firefox do the following:
#Go to Firefox > Help > Troubleshooting Information.
#Click the "Reset Firefox" button.
#Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
#Firefox will open with all factory defaults applied.
Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
Did this fix your problems? Please report back to us!
Thank you. -
We have a 10 person office - all either use Acrobat XI or Reader XI. One person is on Windows 7. The rest are on Windows 8 (not 8.1). I say this because I thought it was a Windows 8 issue, but having the same problems on the Windows 7 machine. We are all having problems opening pdf's sent to us from other firms. This has increased in frequency over the past two months. We've checked with the various firms, and their other clients are not having problems. Some pdfs open but with a lot of missing content and strange formatting, others won't open at all. There are different error messaged depending upon the doc. Some are regarding the fonts, for example "can't extract the embedded font...." Others are "insufficient data" errors. There are more, but for purposes of keeping this short, I won't include them. Another unrelated issue is that we are having trouble printing excel files to pdf. The files end up with bad formatting. I've worked with adobe "chat" support, our IT consultants with no resolution. I also haven't found any similar "known issue" online Would very much appreciate any assistance. Thank you
The font embedding can be a problem if not done and you are trying to view the PDF and do not have the font on your machine. Acrobat will often try to find a replacement, but it is not always a good choice. Sometimes the "Use Local Fonts" button can be changed in state to resolve some of the viewing issues.
If you are trying to copy or export info, then it is important that you have the fonts on your system. Otherwise, the message you are getting about embedded fonts would not be showing up.
As for Excel formatting, be sure that the Adobe PDF printer is selected in the printer screen before you look for the paging and formatting of the file. In most OFFICE programs, if you change the printer the application will reflow the document to best match the printer (called "using printer metrics"). So check before you create the PDF that the layout is correct. -
Blue screen error "windows has recovered from a unexpected shutdown"
Hi guys
I am using laptop & everyday it will unexpectedly shutdown and shows Blue screen error "windows has recovered from a unexpected shutdown"...Pls help me to resolve this issue.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: d1
BCP1: 00000030
BCP2: 00000002
BCP3: 00000000
BCP4: 8F2DA8A5
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\062614-23836-01.dmp
C:\Users\Venkateshwara swamy\AppData\Local\Temp\WER-74552-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txtIt could be some driver compatibility issues.
http://msdn.microsoft.com/en-us/library/windows/hardware/ff560244(v=vs.85).aspx
http://blogs.technet.com/b/askcore/archive/2008/11/01/how-to-debug-kernel-mode-blue-screen-crashes-for-beginners.aspx
Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows]
Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights. -
First thing to say is I'm new at trying to slove my own computer issues, so I may be a little slow. The latest iTunes update will not install on my Windows 7 labtop, I keep getting a runtime error window with Error 7 and Windows eror 1114. I have run a fix and reload the file with no resuts and can't seem to get it do download manually either, any ideas for this computer challanged person?
See... Unable to install or open > http://support.apple.com/kb/TS5376
Also See this User Tip by turingtest2
https://discussions.apple.com/docs/DOC-6562 -
Re-installing windows 7 on L440 - Error windows cannot find .bat
Hi,
I am trying to re-install windows 7 enterprise on brand new thinkpad L440 with an image from my company's SCCM server. I loaded the package on a USB stick. It was able to install T440P with no issue but I get the error ( windows cannot find bat make sure you typed the name correctly)
What is the cause of this problem. I need to rebuilt these machines ASAP but I am stuck with this error.Hi,
I am trying to re-install windows 7 enterprise on brand new thinkpad L440 with an image from my company's SCCM server. I loaded the package on a USB stick. It was able to install T440P with no issue but I get the error ( windows cannot find bat make sure you typed the name correctly)
What is the cause of this problem. I need to rebuilt these machines ASAP but I am stuck with this error. -
So, I have purchased 'Windows 8 Pro' and am working to get it stable on my W520.
Specs:
- Lenovo W520 4270-CTO
- i7 2720qm
- Quadro 2000m
- 16gb G-Skill DDR3
- 120gb Intel 320 SSD
Usage:
- Systems Engineer using various development suites, virtualization technologies (directed i/o is a must), and other processor/ram intensive activities. I am looking to use Hyper-V and do some fairly heavy infrastructure simulations.
- Occasional games (usually DOTA, Skyrim, etc.) which run at high FPS with gfx settings near maxed (Starcraft 2 is an exception, which doesn't work at all... Stupid Blizzard...)
Windows 8 Issues:
- Cannot boot off install media with VT-d Virtualization Technology enabled. If I re-enable it post-install, sometimes it crashes, sometimes it doesn't.
- Blue screens on sleep resume
- Crashes on various driver installs (random, sometimes they work, sometimes they don't), locks up on boot, then after physical restart, crashes on Automatic Repair before being able to start back up normally.
- After installing Hyper-V, system crashes, crashes on automatic repair, then is AOK...until it randomly crashes
What I've Tried:
- Switching between Integrated/Discrete/Optimus graphics doesn't seem to have made any difference.
- Disabling VT-d seems to have helped with issues booting, but alas, no big fixes
- Updated BIOS to 1.38, and 1.39 - both made no difference, still at 1.39.
- Event log reports kernal power loss and various bugcheck errors but unable to find anything referencing the code provided, nor is there any surefire reported dll or driver which seems to be sticking out.
- I have attempted 3-4 installs from scratch without resolve.
Other then these issues, if its booted and doesn't crash, the o/s is quite peppy (faster then w7 by a fair degree) and the UltraNav touchpad works quite well with navigating Metro and various Charms.
Have a Mini Series 3 dock which works well (although it has its issues i'll post up elsewhere) and switches between docked and normal usage with ease.
I have since reverted back to Windows 7 until I can find something promising to work with as the lack of support resources is understandably limited at this point.
I cannot develop for Windows 8 or Windows Phone 8 without upgrading or buying a new system. I've been quite happy with my W520 but this is just frustrating and would rather not move to another mftr if I don't have to.
My question:
>>> Has anyone successfully installed and run Windows 8 Pro without issue?
>>> If so, can you please provide me with what releases/versions of the drivers you are running and what BIOS version you are running.
Any suggestions or sources would be immensely helpful in my quest to get W8 somewhat usable on this beast.
Thanks in advance!hazart wrote:
BSOD on resume:
Happened to a W530 with Crucial m4 mSATA SSD. It turned out that it would happen if the drive is password-protected. After removing the password in BIOS Setup, there's no more BSOD on resume.
So, thusfar, no BSODs on resume. I still have to install the rest of the drivers but at this point, no BSOD since fresh install early this morning. I only have the single Intel 320 SSD in my SATA bay, no mSata drive as of yet. Additionally, I do not have a HDD password. I use the BIOS password w/ fingerprint authentication though.
Post-install, Windows had installed whatever drivers it felt were necessary. After that finished, I had installed Lenovo System Update and went through its update procedure. I elected to install all but:
- ThinkVantage Active Protection (I have SSD, not necessary)
- Audio Driver for Windows 832/864 (Sound works, reports as High Definition Audio Device - I am investigating option for Dolby driver as I had setup in Windows 7 as per W520 Sound Enhancement thread)
- Ricoh Media Card Reader Device (only used a handful of times in the past, will find some cards to test)
Outstanding issues:
- Device Manager reports two non-install devices (Base System Device and Unknown Device).
- Base System Device hardware ID is: NTPNP_PC <-- I don't know what this is, any ideas?
- Unknown Device hardware ID is: ACPI/LEN <-- I assume intel chipset since I had already installed Power Management driver via System Update?
- Update other Windows standard drivers to Lenovo Windows 8 releases
- Update NVidia Drivers to latest release/verde (maybe depending on video performance)
- Setup Fingerprint software in Windows 8 to match that of the BIOS as right now, no fingerprint auth in Win8
- Install Development software, Hyper-v once I have everything else settled
- Anything else I'm forgetting?
Without jumping the gun, it seems as installing using UEFI fixed a few critical reliability problems (VT-d, boot, etc.). Try that if you're having severe stability issues. -
Windows Firewall issue, Inbound rule opend all, still not the same as turning off
This is Windows Firewall issue on Windows 8.1 Pro.
Backup Exec server cannot expand a computer node in selection list. I drill down to Microsoft Windows Network/Domain/Computers, then when I tried to expand a Windows 8.1 Pro computer node, it hangs out.
I narrowed this problem to Windows firewall related issue on Windows 8.1 Pro computer.
When I turn off Windows Firewall on Domain profile, Backup Exec Selection expands the computer node of the Windows 8.1 Pro computer. So, I created an inbound rule opening all to BAckup Exec server as following, but it's still not the same as turning off
Windows firewall specifically on Windows 8.1 Pro computer;
Any Local IP address, Any Remote IP address, Any port, Any protocol, All Interface, All Programs and Services, All profiles(Domain, Private, Public)
And there are no rules blocking any which may override the above rule.
Ethernet on Windows 8.1 Pro computer shows profile is linked with Domain, but just to make it work, I selected all profiles.
Even though I opened all available in inbound rule, it's still not the same as turning off windows firewall. Why am I missing?It looks as something related to RPC(UDP 135), but even when inbound rule is all open, why it matters? RPC seems working fine only when firewall is turned off on domain profile.
Protocol 17 is UDP
Port: 135
===============================
Event ID 5152
The Windows Filtering Platform has blocked a packet.
Application Information:
Process ID:
0
Application Name:
Network Information:
Direction:
Outbound
Source Address:
192.168.1.120
Source Port:
0
Destination Address:
192.168.1.11
Destination Port:
0
Protocol:
1
Filter Information:
Filter Run-Time ID:
245836
Layer Name:
ICMP Error
Layer Run-Time ID:
32
The Windows Filtering Platform has blocked a packet.
Application Information:
Process ID:
0
Application Name:
Network Information:
Direction:
Inbound
Source Address:
192.168.1.11
Source Port:
35341
Destination Address:
192.168.1.120
Destination Port:
135
Protocol:
17
Filter Information:
Filter Run-Time ID:
245834
Layer Name:
Transport
Layer Run-Time ID:
13 -
When trying to install VS2012 SDK on Windows 8.1 get the error "Windows Program Compatibility mode is on. Turn it off and then try Setup again."
See my blog C# Bits | Twitter @sjnaughton Always seeking an elegant solution.Rick, Have you had any success with this? I'm also trying to run the tfs_VssUpgrade.exe tool on my Windows 8.1 machine and getting the same exception. Greatly appreciate any insight if you were able to get past this issue! Thanks, Steve
Same issue here.
This MS connect thread
is interesting however.
Posted by Microsoft on 9/19/2013 at 2:54 PM
Hello Alxandr,
Thank you for taking the time to submit this issue to Connect. This is a known issue with Windows 8.1 RTM and it will be addressed in a future update of Windows 8.1. In the meantime, you can typically rename the EXE to get it to work correctly. -
Error windows keep popping up on our laptop (Windows) it has to do with MobileMe. Trying to uninstall but not able to. Now can't even open itunes???
MobileMe should be uninstalled. See note 2 of Troubleshooting issues with iTunes for Windows updates.
tt2
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