Error 7 Windows error 14001 while using iTunes on my windows XP, please help
Error 7 Windows error 14001 while using iTunes on my windows XP, please help
Hello Zaza2006,
Thanks for the question, and welcome to Apple Support Communities.
The following article outlines the exact error message you provided, and steps that may lead to a potential resolution:
iTunes for Windows: "Error 7" message when opening iTunes
http://support.apple.com/kb/TS3074
Thanks,
Matt M.
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Help me out guys why is this doing this? I just downloaded Maverick a couple days ago. Today I noticed Safari was really erratic, running fast one webpage then the next very slowwwwwwwww loading or not loading a page at all. Sometimes reloading worked sometimes not. I ran a test a speedtest.net, this came back with 33mbps download and 10mbps upload over my home wifi. So I restarted my mac (mid June 2012 MBP) I believe this is the first time I have restarted it since I installed maverick. Now I cant open Safari or Appstore I get the message "Safari quit unexpectedly while using the WebKit2 plug-in." immediately when I try to open these. I have the error report if that helps:
Process: Safari [709]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 7.0 (9537.71)
Build Info: WebBrowser-7537071000000000~3
Code Type: X86-64 (Native)
Parent Process: launchd [162]
Responsible: Safari [709]
User ID: 501
PlugIn Path: /System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/WebKit2
PlugIn Identifier: com.apple.WebKit2
PlugIn Version: 9537 (9537.71)
Date/Time: 2013-11-09 14:35:23.384 -0800
OS Version: Mac OS X 10.9 (13A603)
Report Version: 11
Anonymous UUID: 502E1150-8386-DCBE-C9DB-1915D0B9BDD8
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (Code Signature Invalid)
Exception Codes: 0x0000000000000032, 0x00007fff740dd5b8
VM Regions Near 0x7fff740dd5b8:
__DATA 00007fff740da000-00007fff740db000 [ 4K] rw-/rwx SM=COW /usr/lib/system/libsystem_m.dylib
--> __DATA 00007fff740db000-00007fff740f7000 [ 112K] rw-/rwx SM=COW /System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/WebKit2
__DATA 00007fff740f7000-00007fff740fa000 [ 12K] rw-/rwx SM=COW /System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/WebKit2
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.WebKit2 0x00007fff8778e9e0 DYLD-STUB$$WebCore::RunLoop::initializeMainRunLoop() + 0
1 com.apple.WebKit2 0x00007fff875f903f WKContextCreateWithInjectedBundlePath + 21
2 com.apple.Safari.framework 0x00007fff8da4bf5d Safari::WK::Context::create(Safari::WK::String const&) + 17
3 com.apple.Safari.framework 0x00007fff8d94ffbf Safari::Application::initializeProcessContext() + 99
4 com.apple.Safari.framework 0x00007fff8d946423 +[AppController initialize] + 278
5 libobjc.A.dylib 0x00007fff8a99d371 _class_initialize + 645
6 libobjc.A.dylib 0x00007fff8a9a9254 lookUpImpOrForward + 170
7 libobjc.A.dylib 0x00007fff8a99c169 objc_msgSend + 233
8 com.apple.AppKit 0x00007fff9006160d -[NSCustomObject nibInstantiate] + 89
9 com.apple.AppKit 0x00007fff90061550 -[NSIBObjectData instantiateObject:] + 309
10 com.apple.AppKit 0x00007fff90060845 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 413
11 com.apple.AppKit 0x00007fff900555fe loadNib + 327
12 com.apple.AppKit 0x00007fff90054b9c +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 288
13 com.apple.AppKit 0x00007fff9005498c -[NSBundle(NSNibLoading) loadNibNamed:owner:topLevelObjects:] + 197
14 com.apple.AppKit 0x00007fff9005477b +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 357
15 com.apple.AppKit 0x00007fff90050617 NSApplicationMain + 448
16 com.apple.Safari.framework 0x00007fff8db6976d SafariMain + 267
17 libdyld.dylib 0x00007fff90e2f5fd start + 1
Thread 1:
0 libsystem_kernel.dylib 0x00007fff86225e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff893c1f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff893c4fb9 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff86226662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8516543d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff85165152 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x00007fff86225e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff893c1f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff893c4fb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff86225e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff893c1f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff893c4fb9 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff86225e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff893c1f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff893c4fb9 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff57615450 rcx: 0x00007fff75d913a0 rdx: 0x00006080000861d8
rdi: 0x00007fff73edfe58 rsi: 0x00007fff86090430 rbp: 0x00007fff57615330 rsp: 0x00007fff57615308
r8: 0x00007fff73ee3c20 r9: 0x2f730a5f9dd87707 r10: 0x00007f89ec802de0 r11: 0xffff8001b11a4c08
r12: 0x00007fff755e46d0 r13: 0x000060800000b6e0 r14: 0x00000001087a6238 r15: 0x00007fff57615348
rip: 0x00007fff8778e9e0 rfl: 0x0000000000010202 cr2: 0x00007fff740dd5b8
Logical CPU: 2
Error Code: 0x00000004
Trap Number: 14
Binary Images:
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0x7fff8596c000 - 0x7fff859a4ff7 com.apple.RemoteViewServices (2.0 - 94) <3F34D630-3DDB-3411-BC28-A56A9B55EBDA> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x7fff859a5000 - 0x7fff859c3ff7 com.apple.Accounts (113 - 113) <FEB37642-C973-3CD2-B279-142492266A16> /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts
0x7fff859c4000 - 0x7fff859d5ff7 libz.1.dylib (53) <42E0C8C6-CA38-3CA4-8619-D24ED5DD492E> /usr/lib/libz.1.dylib
0x7fff85a48000 - 0x7fff85a77ff5 com.apple.GSS (4.0 - 2.0) <ED98D992-CC14-39F3-9ABC-8D7F986487CC> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
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0x7fff85aac000 - 0x7fff85b6fff7 com.apple.backup.framework (1.5 - 1.5) <92C8038F-CC00-3202-90D8-3C3AEC90986F> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x7fff85b70000 - 0x7fff85c61ff9 libiconv.2.dylib (41) <BB44B115-AC32-3877-A0ED-AEC6232A4563> /usr/lib/libiconv.2.dylib
0x7fff85c62000 - 0x7fff85c73ff7 libsystem_asl.dylib (217.1.4) <655FB343-52CF-3E2F-B14D-BEBF5AAEF94D> /usr/lib/system/libsystem_asl.dylib
0x7fff85da8000 - 0x7fff85db5ff0 libbz2.1.0.dylib (29) <0B98AC35-B138-349C-8063-2B987A75D24C> /usr/lib/libbz2.1.0.dylib
0x7fff85db6000 - 0x7fff85e45ff7 com.apple.Metadata (10.7.0 - 800.12) <04486C95-3E49-36C4-89B6-925E925BB417> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x7fff85e46000 - 0x7fff85e98fff libc++.1.dylib (120) <4F68DFC5-2077-39A8-A449-CAC5FDEE7BDE> /usr/lib/libc++.1.dylib
0x7fff85e99000 - 0x7fff8620fffa com.apple.JavaScriptCore (9537 - 9537.65) <7E76880C-832E-385B-9591-ACCF57A68385> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x7fff86210000 - 0x7fff8622cff7 libsystem_kernel.dylib (2422.1.72) <D14913DB-47F1-3591-8DAF-D4B4EF5F8818> /usr/lib/system/libsystem_kernel.dylib
0x7fff863af000 - 0x7fff86493fff com.apple.coreui (2.1 - 231) <432DB40C-6B7E-39C8-9FB5-B95917930056> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
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0x7fff86ae5000 - 0x7fff86aecfff com.apple.NetFS (6.0 - 4.0) <8E26C099-CE9D-3819-91A2-64EA929C6137> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
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0x7fff875f7000 - 0x7fff877e6ffc com.apple.WebKit2 (9537 - 9537.71) <B8FFCE39-9DC6-304E-953A-0BAFDCD19D2F> /System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/WebKit2
0x7fff878b9000 - 0x7fff879befff com.apple.ImageIO.framework (3.3.0 - 1038) <2C058216-C6D8-3380-A7EA-92A3F04520C1> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x7fff879e6000 - 0x7fff87a3eff7 com.apple.Symbolication (1.4 - 129) <16D42516-7B5E-357C-898A-FAA9EE7642B3> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
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0x7fff87ab8000 - 0x7fff87ab8fff com.apple.CoreServices (59 - 59) <7A697B5E-F179-30DF-93F2-8B503CEEEFD5> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
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0x7fff87d3f000 - 0x7fff87d5cff7 com.apple.framework.Apple80211 (9.0 - 900.47) <C897AFE6-DD73-387D-816A-67252A564207> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
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0x7fff88e7e000 - 0x7fff88e96ff7 com.apple.openscripting (1.4 - 157) <B3B037D7-1019-31E6-9D17-08E699AF3701> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
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0x7fff90e30000 - 0x7fff90e30fff com.apple.Accelerate.vecLib (3.9 - vecLib 3.9) <F8D0CC77-98AC-3B58-9FE6-0C25421827B6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x7fff90e31000 - 0x7fff90e84fff com.apple.ScalableUserInterface (1.0 - 1) <CF745298-7373-38D2-B3B1-727D5A569E48> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x7fff90ed8000 - 0x7fff90ee0ffc libGFXShared.dylib (9.0.83) <11A621C3-37A0-39CE-A69B-8739021BD79D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x7fff90ef1000 - 0x7fff90ef5fff libpam.2.dylib (20) <B93CE8F5-DAA8-30A1-B1F6-F890509513CB> /usr/lib/libpam.2.dylib
0x7fff90ef6000 - 0x7fff90ef9ffc com.apple.IOSurface (91 - 91) <07CA8A59-1E32-3FB6-B506-18DAF58A8CE0> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff90f08000 - 0x7fff910edff7 com.apple.CoreFoundation (6.9 - 855.11) <E22C6A1F-8996-349C-905E-96C3BBE07C2F> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff910ee000 - 0x7fff912a9ff6 com.apple.GeoServices (1.0 - 702.14.9) <A3A4D6AC-72B2-39F3-AAE0-9AF3B88C5C8E> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices
0x7fff912d3000 - 0x7fff912e3fff libbsm.0.dylib (33) <2CAC00A2-1352-302A-88FA-C567D4D69179> /usr/lib/libbsm.0.dylib
0x7fff912e4000 - 0x7fff912e5fff libunc.dylib (28) <62682455-1862-36FE-8A04-7A6B91256438> /usr/lib/system/libunc.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 760
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=182.4M resident=122.4M(67%) swapped_out_or_unallocated=60.0M(33%)
Writable regions: Total=1.1G written=2796K(0%) resident=2992K(0%) swapped_out=0K(0%) unallocated=1.1G(100%)
REGION TYPE VIRTUAL
=========== =======
CG shared images 140K
JS JIT generated code 8K
JS JIT generated code (reserved) 1.0G reserved VM address space (unallocated)
Kernel Alloc Once 8K
MALLOC 45.2M
MALLOC (admin) 32K
STACK GUARD 56.0M
Stack 10.1M
VM_ALLOCATE 348K
WebKit Malloc 1232K
__DATA 23.2M
__IMAGE 528K
__LINKEDIT 65.4M
__TEXT 117.0M
__UNICODE 544K
mapped file 32.7M
shared memory 4K
=========== =======
TOTAL 1.3G
TOTAL, minus reserved VM space 352.5M
Model: MacBookPro9,2, BootROM MBP91.00D3.B08, 2 processors, Intel Core i5, 2.5 GHz, 16 GB, SMC 2.2f44
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 1024 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x859B, 0x435438473353313630424D2E4D3136464444
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x859B, 0x435438473353313630424D2E4D3136464444
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 15 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD HTS547550A9E384, 500.11 GB
Serial ATA Device: MATSHITADVD-R UJ-8A8
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
USB Device: IR Receiver
Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1The problem has been fixed with the most recent OS X software update.
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"Connect to your computer, use iTunes to restore" loop! Please help!!
Everytime I try to turn on my iPod, it gives me the "Connect to your computer, use iTunes to restore" message so I use iTunes to restore but once it's "done" restoring, it tells me the iPod is still in Recovery Mode and needs to be restored. Someone told me to change the file to a Fat32 file but it's already a Fat32. Someone else suggested to change the drive letter but , unless I'm not doing it right, that's not working either. Any other suggestions?? Thanks!
Yes, it does need to recognize the iPod in order for you to do something like this.
Have you first tried working through these troubleshooting steps to get your iPod recognized in iTunes?
The Five R's
-Kylene -
I have been using itunes on my windows 64 bit laptop for years but since downloading the latest itunes 10.7 update whenever I opened itunes the error message 'A required itunes component is not installed. Please reinstall itunes (-42404)'
Itunes would still load and play music in my library and I could still sync my ipod but when loading a CD itunes would not recognise the album/tracks and I would need to type them manualing after uploading.
I have just bought the new iphone5 and went to sync the phone with itunes. itunes recognises the iphone when plugged in via the usb port or when wi fi is turned on but itunes will not allow the phone to sync.
I spent over an hour the other morning speaking to apple customer support and have ensured I have administer right and that UAC is turned off.
I was taken through msconfigure and adjusted the startup tab but still no joy.
In the end I was e-mailed instructions on how to uninstall and then reinstall itunes and component parts.
Now that I've uninstalled itunes when I try reinstalling I get the following messages during the download.
The 1st message is;
'The installer has insufficient privileges to modify this file C:\Program Files (x86)\Common Files\Apple\Apple Application Support\Web kit.resources\inspector\Images\Spinner Inactive Selected.gif.'
When I click ok the next message that appears sometime later during the install is;
Service 'Apple Mobile Device' (Apple Mobile Device) Failed to start Verify that you have sufficient privileges to start system services.
The options I have are to abort, retry or ignore. If I retry the same message comes back and if I abort or ignore the download continues and I then get the following message:
'Apple Application Support was not found. Apple Application Support is required to run itunes Helper. Please uninstall itunes, then reinstall itunes again. Error 2'
After attempting to reinstall itunes only some components were installed however itunes would not open.
It would appear many people have experienced problems with this latest download!'The installer has insufficient privileges to modify this file C:\Program Files (x86)\Common Files\Apple\Apple Application Support\Web kit.resources\inspector\Images\Spinner Inactive Selected.gif.'
That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards? -
I live in Iran
Yesterday I wanted to use iTunes store for windows ; when i have open iTunes it gives me the error 0x80090318 .
I have search the web alot and i have check lots of Iranian and English website but have not find any solution for
this problem . Today I have find a software called "Hide my IP" i have opened up that
when this software was opened , itunes have said "iTunes can't verify the identify of the server "init.itunes.apple.com"".
then i have click on "continue" then iTunes said "iTunes could not connect to the iTunes Store. An unknown error occurred (310)."
And theres a matter that i think that have a connection with this topic and thats , that when i want to go to the lots
of websites like Google Yahoo! Mail and lots of other website my both browser ( FireFox and IE ) will say" This connection is untrusted " .
I think the solution of my second problem is the solution of my first problem too !Tried all the rest on this site did not work for me
Follow the link below & this one sorted it for me, it was a conflict in programs using Winsock & I got rid of my old program,
Sorted.
http://support.apple.com/kb/TS4123
Tom Ireland -
I'm getting an error message on Windows 8. Missing apple application support. Itunes will not install. Please help!!, I'm getting an error message on Windows 8. Missing apple application support. Itunes will not install. Please help!!
You probably need to either uninstall and reinstall itunes or to download the apple application support by itself
you can download the itunes http://www.apple.com/itunes/ here
then to do a complete uninstall / reinstall follow these instructions http://support.apple.com/kb/ht1923
you could also use 7zip to extract the individual installer for apple application support from the itunes setup file http://www.7-zip.org -
Error 1920 or 1921 when installing iTunes 5 for Windows
Hello,
Can anyone help me in finding the complete article on how to solve the following error message: Error 1920 or 1921 when installing iTunes 5 for Windows. It was posted September 9, 2005.
I need the complete instructions on how to correct the following error: The Windows Management Instrumentation service isn't running on your computer.
Thanks!hi Roberto!
gosh, haven't seen one of those for a while ...
are you trying to reinstall a 5.0.0.35? the
b Bonjour
version of the 1920/1921 didn't hit 5.0.1.4 installs. can you find a copy of a 5.0.1.4 installer from somewhere?
love, b -
A window pops up and says "iTunes was installed incorrectly. Please reinstall iTunes. Error 7 (Windows error 127)" and i've installed the newest iTunes twice. ?? really hoping to fix this without deleting all of my music...
Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99425) -
After the most recent iPhoto update, I keep getting the following error: "iPhoto quit unexpectedly while using the Sonix SN9c201 webcam plugin." This seems to happen after *every* iPhoto update. Is there a fix on the way?
As you can see below, when I right click, I have no such option. In the User Account Settings, I'm operating as the "System Administrator".
Any other suggestions? -
I can't manually backup my iPhone 5 using iTunes to my Windows PC
Hi all, I can't manually backup my iPhone 5 using iTunes to my Windows PC & this iTunes error message appears: "iTunes could not backup the iPhone because a session could not be started with the iPhone".
May I know how to solve it in order to backup my iPhone like previous? Thank you!!I tried disable already, but still can't backup. Actually this also happens to my iPad. But my iPhone 4S can be backed up using the same PC. Anyother solution? Thanks
-
Lightroom 4.4 keeps crashing saying "Lightroom encountered an error when reading from its preview cache and needs to quit" please help. I've tried reinstalling it and everything Windows 8.1
I assume you know where your catalogue file (the lrcat file) is located. In the same folder is a previews lrdata folder which you should delete or rename in Explorer, then start LR again.
If I've made incorrect assumptions above, sorry, and we'll go back over it from the start.
John -
HT1386 can't sync my music to my iphone 5 using itunes 1 on windows 8
need some help on syncing music to my iphone 5 using itunes 1 on windows 8
With the phone connected to iTunes and selected, click the Music tab and make sure the appropriate boxes are checked.
See this for more info... http://support.apple.com/kb/HT1351 -
I don't want iCloud. How do I get iTunes to stop popping up the panel that asks me if I want to download the iCloud Control Panel? I'm using iTunes 11 on Windows Vista.
Why do you believe iTunes is causing this to occur?
What is the exact wording of the message?
I'm running iTunes on Windows 7 and never gotten that message. -
Tried to download TV series from ITunes. Most ok, but 4 will not download. All I get is: download error. Tap to retry. Repeats over and over. Please help!
If you sync with iTunes on your computer - connect the iPad to your computer and launch iTunes. Click on the iPad name on the left side. Then at the top of iTunes go to Store>Check for available downloads. See if the TV shows will download there and then sync them to the iPad.
If you don't sync with iTunes, try signing out of your account, restart the iPad, sign in again and then try to download the shows again.
Settings>Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>Store>Sign in and then try to download again.
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