Error -8 - problems with video chat to AIM on a windows PC

Hi,
To start with I have been succesful in the past connecting on iChat thru AIM to my mother on her windows PC. What has changed is that I have moved and now connect via the inbuilt internet in my apartment block (ie an independent ISP)
I can connect on iChat AIM via message to my mother but when I try to connect via video it invariable says waiting for a response/response denied. On my mother's PC it says that you are using different Firewalls
Connection doctor comes up with Error -8
My system
Mac book pro running tiger connecting to an airport extreme plugged into the wall of the in built internet in the apartment - no software firewall on the MAC
anything I can do?
thanks
SM

Can you video chat with anybody ?
It may be they do not have the ports open or
They share the internet connection and you are not getting enough Bandwidth
10:26 PM Wednesday; October 31, 2007

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