Error -8 where it never existed before...my iChat is dead, please help
Been using iChat for several months now but it's just plain stopped working. Whenever either my brother-in-law or I send a video-chat invitation to the other, we either get a reply that the invitee has declined, or there was a communication error, or the invitee will drop off the buddy list altogether. It worked for us last week and the only changes have been a few programs added at his end and subtracted at mine.
Looking through the boards, we took the advice of the wise regarding opening ports, etc. but nothing seems to work. Thus I return to the wise, cap in hand, and humbly ask if anybody can help my kids chat with their cousins once more...
Thanks to anyone with a suggestion.
(here's the most recent two error logs):
Date/Time: 2007-10-21 22:34:06.552 +0200
OS Version: 10.4.10 (Build 8R2218)
Report Version: 4
iChat Connection Log:
AVChat started with ID 1657153946.
0x18e59730: State change from AVChatNoState to AVChatStateWaiting.
[email protected]: State change from AVChatNoState to AVChatStateInvited.
0x18e59730: State change from AVChatStateWaiting to AVChatStateConnecting.
[email protected]: State change from AVChatStateInvited to AVChatStateConnecting.
[email protected]: State change from AVChatStateConnecting to AVChatStateEnded.
Chat ended with error -8
0x18e59730: State change from AVChatStateConnecting to AVChatStateEnded.
Chat ended with error -8
Video Conference Error Report:
Video Conference Support Report:
Video Conference User Report:
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Date/Time: 2007-10-21 22:37:13.434 +0200
OS Version: 10.4.10 (Build 8R2218)
Report Version: 4
iChat Connection Log:
AVChat started with ID 341244585.
0x18ec1520: State change from AVChatNoState to AVChatStateWaiting.
[email protected]: State change from AVChatNoState to AVChatStateInvited.
0x18ec1520: State change from AVChatStateWaiting to AVChatStateConnecting.
[email protected]: State change from AVChatStateInvited to AVChatStateConnecting.
[email protected]: State change from AVChatStateConnecting to AVChatStateEnded.
Chat ended with error -8
0x18ec1520: State change from AVChatStateConnecting to AVChatStateEnded.
Chat ended with error -8
Video Conference Error Report:
Video Conference Support Report:
Video Conference User Report:
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Ok Ports in order of process.
Log on to the AIM Server: Port 5190 (as default) on TCP
Clicking on Buddy to Text chat also uses this port though that AIM server.
Having logged on AIM has several other servers that hold your Buddy list and the flags about who is On-line and this info is sent back to you on port 5190 on the UDP protocol. Direct chats (obnes where you send pics and files in the chat) are also on this protocol as are Group chats and these are Peer-to-Peer
A/V stuff.
You send or receive the visible part of the Invite or port 5678 on UDP
iChat then moves to port 5060 (This is where the Block may be)
This is the SIP part of the process.
It involves iChat calling a thrid Party Server called SNATMAP run by Apple.
SIP is Session Initiation Protocol and is an Internationally agreed Standard fro VoIP apps and devices And Apple have decided that iChat full-fills the criteria.
*There are in fact four SIP ports (5060-5063 on the UDP protocol)*.
*So ISPs, if they do block them, block all four ports.*
Although the info on iChat is that is uses port 5060 it will in fact check all of them in turn if the first is in use with another device or app.
The actual process works a bit like an old telephone exchange where you used to call the operator and tell them who you wanted to speak to and they called the operator at the other end who contact the person who had to say they would accept the call. Obviously the SNATMAP Server works as both operators but until it has made contact with both ends it keeps them separate.
The Logs that do contain details highlight what stage the process is at,
INVITE, Ringing, Trying, ACK (for Acknowledge) in fact all sorts of Text based stuff that denotes the stages in making a phone call as an equivalent.
If the call is successful iChat moves to 4 ports in the group of 20 (16384-16403 for a 1-1 chat.
This is Peer to Peer again. In fact at this point you can Log out of AIM and the Video chat will continue.
The Jabber side if you are using it uses ports on TCP for Logging on and Text chatting (5220, 5222, and for GoogleTalk and iChat Server port 5223 all on TCP)
The Bonjour side uses ports 5297, 5298, 5353 on UDP and Port 5298 on TCP as well
So to reiterate the ports you are concerned about here for the SIP invite part are port 5060-5063 on UDP.
Not only do ISPs block these ports if they start to offer a VoIP service you can have devices that convert your Land-Line phone into a Internet phone and these Adapters do strange things to the SIP data on your LAN and seem to prevent anything but the phone using SIP (Vonage is such a service and sell or supply a range of adapters and in some cases specific routers). The instruction is to place them in-line between computer and modem but this does not work for iChat.
Treating them like another computer and having them off another ethernet port of a separate router or a port on the modem if it routes is best.
9:49 PM Friday; October 26, 2007
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