Error 80004005 while downloading apps in Nokia 730...
Error 80004005 while downloading apps in Nokia 730!
Error mentioned below:
Store error
"We seem to be experiencing technical difficulties. Please wait a little while, then try again. If the problem continues, try restarting your phone."
This error code may be helpful: 80004005
Please provide a soultion. (Tried restarting multiple times but no use).
Attachments:
Nokia 730 Error.jpg 112 KB
Hello, rkkumundan. Are you still having the same issue? If yes, let's troubleshoot the issue by doing the hardware reboot. Your documents will not be deleted. To do this, press and hold both the volume down and the power keys for 10-15 seconds. Once done, try downloading the apps again. If that doesn't help, may we know if it happens only when downloading a particular app?
We'll wait for your reply.
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I've highlighted in BOLD the entries below I feel may be the issue, but not sure how to resolve it. I did notice download.lenovo.com link when I try to reach it directly shows file not found???
[ThinkVantage System Update build: 2009-10-19 4.00.0024] 2/5/2011 4:13:45 PM
Info 2011-02-05 , 04:13:45
at Tvsu.Environment.EnvironmentManager..ctor()
Message: Starting Environment Manager...
Info 2011-02-05 , 04:13:45
at Tvsu.Nls.NlsResources..ctor()
Message:
The active language is: EN
The default language is: EN
The OS language is: EN
The language loaded type is: OS
Severe 2011-02-05 , 04:13:45
at Tvsu.Sdk.SuSdk.StartApplication()
Message: Application runs with the framework: 2.0.50727.4952
Info 2011-02-05 , 04:13:45
at Tvsu.Engine.DataBase.InitializeDataBase()
Message: Initializing the DataBase from file: updates.ser
Warning 2011-02-05 , 04:13:45
at Tvsu.Gui.Util.Tools.get_SystemVendor()
Message: The vendor was resolved to THINK
Info 2011-02-05 , 04:14:11
at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
Info 2011-02-05 , 04:14:11
at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Direct connection found
Info 2011-02-05 , 04:14:11
at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
Message: Connection type set to DIRECT in ConnectionSettingsBean
Info 2011-02-05 , 04:14:11
at Tvsu.Engine.Task.Task.Start()
Message: The current process is:HelloProcess
Info 2011-02-05 , 04:14:11
at Tvsu.Engine.Task.Task.Start()
Message: Executing the PreProcess HelloProcess
Info 2011-02-05 , 04:14:11
at Tvsu.Engine.Task.Task.Start()
Message: Executing the StartProcess HelloProcess
Info 2011-02-05 , 04:14:11
at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
Message: The chm help file is already present in the system
Info 2011-02-05 , 04:14:11
at Tvsu.Engine.Process.HelloProcess.Start()
Message: The test.properties file was not found, the normal Hello process will continue.
Info 2011-02-05 , 04:14:11
at Tvsu.Engine.Process.HelloProcess.Start()
Message: HelloProcess Started
Info 2011-02-05 , 04:14:11
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Client level: HelloLevel_8_05_80
Info 2011-02-05 , 04:14:11
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_05_80.xml
Info 2011-02-05 , 04:14:11
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded to-> C:\Program Files (x86)\Lenovo\System Update\session\system\SSClientCommon\HelloLevel_8_05_80.xml
Info 2011-02-05 , 04:14:11
at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Connection settings bean found for download.lenovo.com
Info 2011-02-05 , 04:14:11
at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
Message: Connection type set to DIRECT in ConnectionSettingsBean
Info 2011-02-05 , 04:14:11
at Tvsu.Engine.Process.HelloProcess.Start()
Message: UDF download status is -> Failed
Severe 2011-02-05 , 04:14:11
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Could't connect to the HelloServer, no UDF file was downloaded
Info 2011-02-05 , 04:14:11
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Running egather minimal.....
Info 2011-02-05 , 04:14:11
at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
Message: Setting PROCESSING status.
Info 2011-02-05 , 04:14:11
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
Info 2011-02-05 , 04:14:11
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2011-02-05 , 04:14:14
at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0
Info 2011-02-05 , 04:14:14
at Tvsu.Engine.Process.HelloProcess.Start()
Message: MTM received from eGather: 4389AB8
Info 2011-02-05 , 04:14:14
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Data to be set in the Environment Manager to use with Quest:
QOS (Quest OS): Windows 7
QOSLang (Quest language): EN
MTM: 4389AB8
Info 2011-02-05 , 04:14:14
at Tvsu.Engine.Task.Task.Start()
Message: Executing the PostProcess HelloProcess
Info 2011-02-05 , 04:14:14
at Tvsu.Engine.Task.Task.Start()
Message: The process HelloProcesshas been finished.
Info 2011-02-05 , 04:14:14
at Tvsu.Engine.Task.Task.StartExecution()
Message: PostTask
Info 2011-02-05 , 04:14:14
at Tvsu.Sdk.SuSdk.GetSystemProperties()
Message: Return the System Properties
Info 2011-02-05 , 04:14:14
at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
Message: Get Applicable Updates
Info 2011-02-05 , 04:14:14
at Tvsu.Engine.Task.Task.Start()
Message: The current process is:HelpCenterQuestProcess
Info 2011-02-05 , 04:14:14
at Tvsu.Engine.Task.Task.Start()
Message: Executing the PreProcess HelpCenterQuestProcess
Info 2011-02-05 , 04:14:14
at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
Message: Setting DONE status.
Info 2011-02-05 , 04:14:14
at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
Message: Setting PROCESSING status.
Info 2011-02-05 , 04:14:19
at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Creating a new Connection Settings Bean instance to Host: www-03.ibm.com
Info 2011-02-05 , 04:14:19
at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Direct connection found
Info 2011-02-05 , 04:14:19
at Tvsu.Engine.Task.Task.Start()
Message: Executing the StartProcess HelpCenterQuestProcess
Info 2011-02-05 , 04:14:19
at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchEgather()
Message: Launching Egather
Info 2011-02-05 , 04:14:19
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Running egather complete.....
Info 2011-02-05 , 04:14:19
at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Message: Launching HelpCenter
Info 2011-02-05 , 04:14:19
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysreco""" -silent -local -section SYSTEM_SUMMARY REGIONAL_SETTINGS SMBIOS_INFORMATION Firmware_Information Installed_Software SMBIOS_INFORMATION DEVICE_DRIVERS_AND_SERVICES IDE_DEVICE_INFORMATION DEVICE_MANAGER_SETTINGS -p device_manager enable_hardwareid /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
Info 2011-02-05 , 04:14:19
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2011-02-05 , 04:14:19
at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
Message: Setting QuestResponse Path to: C:\Program Files (x86)\Lenovo\System Update\session\QuestResponse.xml
Info 2011-02-05 , 04:14:19
at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
Message:
Quest Url: https://www-03.ibm.com/pc/support/services/questquery/pc_support_services_questquery_viewer_EDAPortB...
Info 2011-02-05 , 04:14:19
at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
Message: Uri to download-> https://www-03.ibm.com/pc/support/services/questquery/pc_support_services_questquery_viewer_EDAPortB...
Severe 2011-02-05 , 04:14:19
at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
Message: Unexpected exception setting the request-> <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><soapenv:Header/><soapenv:Body><p869:getDescriptors xmlns869="http://www.ibm.com/xmlns/prod/pc/esupportda/binding/20041013"><agent>TVSUWeb/1</agent><queryValue>4389AB8</queryValue><os>Windows 7</os><osLanguage>EN</osLanguage></p869:getDescriptors></soapenv:Body></soapenv:Envelope>
Exception:
Message: The underlying connection was closed: An unexpected error occurred on a receive.
Type: System.Net.WebException
at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
at System.Net.HttpWebRequest.GetRequestStream()
at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
Info 2011-02-05 , 04:14:19
at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
Message: Exception setting the request content
Info 2011-02-05 , 04:14:19
at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
Message: Tvt.FileDownloader.DownloadException
Exception setting the request content
at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
at Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
Exception:
Message: Exception setting the request content
Type: Tvt.FileDownloader.DownloadException
at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
at Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
Severe 2011-02-05 , 04:14:19
at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Message: An error ocurred while contacting the help center
Exception:
Message: Exception setting the request content
Type: Tvt.FileDownloader.DownloadException
at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
at Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Info 2011-02-05 , 04:14:19
at Tvsu.Engine.Task.Task.Start()
Message: Executing the PostProcess HelpCenterQuestProcess
Severe 2011-02-05 , 04:14:19
at Tvsu.Engine.Task.Task.StartExecution()
Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isException setting the request content
Exception:
Message: Exception setting the request content
Type: Tvt.FileDownloader.DownloadException
at Tvsu.Engine.Task.Task.Start()
at Tvsu.Engine.Task.Task.StartExecution()
Info 2011-02-05 , 04:14:20
at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
Message: Setting FAILED status.
Info 2011-02-05 , 04:14:20
at Tvsu.Gui.GUIController.ShowErrorMessage(Exception e)
Message: Error while downloading packages.
Exception:
Message: Exception setting the request content
Type: Tvt.FileDownloader.DownloadException
at Tvsu.Engine.Task.Task.StartExecution()
at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
at Tvsu.Gui.Util.ProgressThread.InitSearch()
Info 2011-02-05 , 04:14:20
at Tvsu.Gui.FlowScreens.Messages.ShowMessage(String message, String title, String mastheadtext, MessageType t, Boolean check, IWin32Window owner)
Message: Showing ERROR Message: < An error occurred while downloading packages.Thank you for the reply. I already have NET. Framework 4.x installed and I stil have the same problem.
I looked at the logs again and I believe the issue is that I can not download this file:
https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_05_80.xml
Can someone try that link and see if they get anything? I keep getting in my browser "file not found".
at Tvsu.Engine.Process.HelloProcess.Start()
Message: HelloProcess Started
Info 2011-02-07 , 09:23:47
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Client level: HelloLevel_8_05_80
Info 2011-02-07 , 09:23:47
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_05_80.xml
Info 2011-02-07 , 09:23:47
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded to-> C:\Program Files (x86)\Lenovo\System Update\session\system\SSClientCommon\HelloLevel_8_05_80.xml
Info 2011-02-07 , 09:23:47
at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Connection settings bean found for download.lenovo.com
Info 2011-02-07 , 09:23:47
at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
Message: Connection type set to DIRECT in ConnectionSettingsBean
Info 2011-02-07 , 09:23:47
at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
Message: Setting PROCESSING status.
Info 2011-02-07 , 09:23:47
at Tvsu.Engine.Process.HelloProcess.Start()
Message: UDF download status is -> Failed
Severe 2011-02-07 , 09:23:47
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Could't connect to the HelloServer, no UDF file was downloaded
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