Error 86 another version of creative cloud is running. But I can't find it?

Trying to upgrade my cc desktop. It says that there is another version running but I can't find it.
Not in the desktop menu or the force quit window.
Now what do I do??

Well I restarted and it reappeared in the menu of the desktop. So I think I'm good.

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Problem Re-Installing Creative Cloud - trying to uninstall and reinstall creative cloud bc of problems. encountering Error Code: 86 - "Another version of Creative Cloud desktop is currently running. To continue, pls quit that instance and click retry." No

trying to uninstall and reinstall creative cloud bc of problems. encountering Error Code: 86 - "Another version of Creative Cloud desktop is currently running. To continue, pls quit that instance and click retry." No other CC exists on my computer anymore. Advice?

If you are on MAC Open Activity Monitor and check for Creative Cloud, it it Running Quit it
MAC HD /Applications/Utilities/Activity Monitor
If you are on Windows check in task manager
Ctrl + shift + Esc keys

Microsoft Outlook 2010 Error "Another version of Outlook is currently running." when clicking on a mailto link

Our company recently upgraded from Outlook 2007 to Outlook 2010. The mailto links on an intranet work fine on local computers running Outlook 2010 but on the terminal servers, users are getting the following error:
"Another version of Outlook is currently running. Close it and try again."
I have made sure that Outlook is the default mail client.
Home & Business Click2Run has never been installed on the terminal server.
The error happens in standard as well as safe mode.

Hi,
What program is set as default for mailto?
Have you installed Home & Business Click 2 Run before? There is a limitation in click 2 run version that the mailto is trying to use your older version of Outlook.
If this is not the situation, try to test this issue in the safe mode.
Click
Start, point to All Programs, and then point to
Microsoft Office.
Press and hold the
CTRL key, and then click Microsoft Outlook.
If the problem does not occur in the safe mode, this issue might be related to some third-party add-ins in the Office program, we can try to disable them.
Please also set Outlook as the default email client on the computer.
======================
For Windows Vista/Windows 7:
1.
Click Start.
2.
Type "default programs" in the Start Search box.
3.
Click Default Programs under Programs in the search results.
4.
Now click Set your default programs.
5.
Highlight Microsoft Office Outlook or Microsoft Outlook on the left.
6.
Click Set this program as default.
7.
Click OK.
Best Regards,
Sally Tang

I have paid for Creative Cloud - illustrator CC 1 year monthly plan, but it still show "Trial Expired". I have tried to sign in and sign out creative cloud many times, but still can't work. Please help!

I have paid for Creative Cloud - illustrator CC 1 year monthly plan, but it still show "Trial Expired". I have tried to sign in and sign out creative cloud many times, but still can't work. Please help!

Does your Cloud subscription show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
Also,
This is an open forum, not Adobe support... you need Adobe support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

I downloaded Premiere through the creative cloud desktop app but i can´t open or find premiere on my computer

I downloaded Premiere through the creative cloud desktop app but i can´t open or find premiere on my computer

if mac, check your applications>adobe>premiere pro folder.
if win, check you program files>adobe>premiere pro directory.

I accidently removed the program creative cloud from my computer, were can I find and download the program again?

Hi, I accidently removed the program creative cloud from my computer, were can I find and download the program again?

Hi Hans-Günter,
Thank you for answering!
Unfortunatley I still can't find were I download the program. Following your suggested link I get to the window below.
When I click the "Creative Cloud" Icon it takes me to a new page.
On that page see below there are a lot of programs like Photoshop etc. but there is NO icon for Creative Cloud.
It looks the same when I log in. Any suggestions?
Next page:
Thank you,
Sandra Engström

Have a trial version of cc and downloaded photoshop but i can't find it

have a trial version of cc and downloaded photoshop but i can't find it

Hi richard113,
Welcome to Adobe Forum,
You can refer to these links:
http://helpx.adobe.com/creative-suite/kb/download-install-trials.html
http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
https://creative.adobe.com/products/photoshop.
In windows the installed product is under program, in Mac they are in application folder.
Regards,
Rajshree

My imovie is running but I can not find it

My imovie is running but I can not find it... when i go to the corner to view all my applications that are open i can see that it is there but it will not allow me to click on it and pull it up... it seems as if it is off the screen. Can anyone help?

Well I restarted and it reappeared in the menu of the desktop. So I think I'm good.

Creative Cloud Desktop - running but no icon

The Creative Cloud Desktop application does not appear to be working for me anymore. It worked when I first installed it, and after the next 1 or 2 times I booted my machine, but it hasn't worked since.
It appears the application is running (if I drop to a terminal and run a "ps ax" I see three "Creative Cloud" processes actually, each with different command line options), but I do not have an icon in my menu bar. If I try to run "Creative Cloud" from Spotlight, nothing happens. If I kill all three processes ("killall -HUP 'Creative Cloud'"), all three close. After which, running "Creative Cloud" from Spotlight will make one reappear in the process list, but still no icon on the menu bar.
I've tried searching these forums and Google, but I can't find any solutions. I found one post where a user was having a similar problem, but his solution was that the app was running under a different user. If he switched to the other user and killed the app, then switched back it worked fine. However, though I do have 2 user accounts on this machine, I haven't logged into the second account for probably 3 years (I'm not exaggerating). I only ever use this one account, so that seems unlikely... it also wouldn't explain why it still doesn't work even after I "killall".
I'm running OSX 10.7.5.

Hi bmatcuk,
Please uninstall CC desktop and install again:
1. Go to Applications/Utilities/Adobe Installers and uninstall Creative Cloud desktop
2. Navigate to Applications/Utilities and look for Adobe Application Manage folder and move it to trash.
3. Run the CC cleaner tool and look for any traces of AAM. If present remove it: http://www.adobe.com/support/contact/cscleanertool.html
4. Navigate to Libraray/Application Support/Adobe/OOBE and rename to OOBE.old
5. Download and install CC desktop from the mentioned link:https://creative.adobe.com/products/creative-cloud
Please let us know whether it worked.
Regards,
Romit Sinha

I've downloaded a trial version of creative cloud and photoshop but how do I get started with the trial?

I recently downloaded a trial version of photoshop but I can't find a simple enough way to start it. I'm signed in but when I press the "get started" button it brings up the purchase options. I just want to run the trial for now. Any ideas?

Jacobm51486856 please see Sign in, activation, or connection errors | CS5.5 and later for information on how to resolve the connection error preventing your membership from being authorized.

When I attempt to open firefox an error message appears telling me that firefox is already running, but I can't find it running. How do I do so or in any case close the already running Firefox process?

When I attempt to open Firefox instead of Firefox opening, an error message appears saying "Firefox is already running but isn't responding. To open another window please close the existing Firefox process or restart the system.", but I can't find that process of Firefox in order to kill it, and after restarting the system there is still the problem. I have found an emergency fix to at least get online, and that is to use"Firefox_Profile_Manager" in the start menu's "run" start menu, but the
Firefox that then opens is that one doesn't carry over what I had in my bookmarks but starts bookmarks anew.

Sounds like it is hanging when you exit and later try to restart Firefox.
* How to stop the running Firefox process
** In Task Manager, does firefox.exe show in the '''Processes''' tab?
** See: http://kb.mozillazine.org/Kill_application
**Windows 7 users: http://www.techrepublic.com/blog/window-on-windows/reap-the-benefits-of-windows-7s-task-manager/2576
* What may cause Firefox to hang at exit
**Windows 7 Task Manager: http://www.techrepublic.com/blog/window-on-windows/reap-the-benefits-of-windows-7s-task-manager/2576
** http://support.mozilla.com/en-US/kb/Firefox+hangs
** http://kb.mozillazine.org/Firefox_hangs
** https://support.mozilla.com/en-US/kb/Firefox+is+already+running+but+is+not+responding
* You may need to try Firefox Safe Mode
** You may need to use '''Safe Mode''' to locate the problem: ***See: http://kb.mozillazine.org/Safe_Mode
***Firefox 4 users, hold the Shift key while clicking the Firefox 4 desktop icon to enter Safe Mode.
***Firefox Safe Mode is a diagnostic mode that disables Extensions and some other features of Firefox.
****In Firefox 4, Safe Mode also disables Plugins and Hardware Acceleration.
****If you are using a theme, switch to the DEFAULT theme: Tools > Add-ons > Themes '''before''' starting Safe Mode (In Firefox 4, Tools > Add-ons > Appearance). See: http://support.mozilla.com/en-US/kb/Using%20themes%20with%20Firefox#w_managing-themes-and-personas
****When entering Safe Mode, do not check any items on the entry window, just click "Continue in Safe Mode".
****Test to see if the problem you are experiencing is corrected.
*** If the problem does not occur in Safe-mode then disable all of your Extensions and Plug-ins and then try to find which is causing it
***#by enabling '''one at a time''' until the problem reappears.
***#You can also enable a few at a time (3-5), keeping track of what you just re-enabled to see if the problem re-occurs; this will help narrow down the possibilities if you have a large number of add-ons.
***#'''You MUST close and restart Firefox after EACH change''' via File > Restart Firefox (on Mac: Firefox > Quit).
***#You can use "Disable all add-ons" on the Safe Mode start window.
**See the following for more information
*** http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes
*** http://support.mozilla.com/en-US/kb/Troubleshooting+plugins
*** http://support.mozilla.com/en-US/kb/Basic+Troubleshooting
 
 
'''You need to update the following:'''
*Adobe Shockwave for Director Netscape plug-in, version 11.5
*Adobe PDF Plug-In For Firefox and Netscape "9.3.2"
*Shockwave Flash 10.2 r153
*Next Generation Java Plug-in 1.6.0_17 for Mozilla browsers
#'''''Check your plugin versions''''' on either of the following links':
#*http://www.mozilla.com/en-US/plugincheck/
#*https://www-trunk.stage.mozilla.com/en-US/plugincheck/
#*'''Note: plugin check page does not have information on all plugin versions'''
#*There are plugin specific testing links available from this page:
#**http://kb.mozillazine.org/Testing_plugins
#'''Update Shockwave for Director'''
#*NOTE: this is not the same as Shockwave Flash; this installs the Shockwave Player.
#*Use Firefox to download and SAVE the installer to your hard drive from the link in the article below (Desktop is a good place so you can find it).
#*When the download is complete, exit Firefox (File > Exit)
#*locate and double-click in the installer you just downloaded, let the install complete.
#*Restart Firefox and check your plugins again.
#*'''Download link and more information''': http://support.mozilla.com/en-US/kb/Using+the+Shockwave+plugin+with+Firefox
#'''Update Adobe Reader (PDF plugin):'''
#*From within your existing Adobe Reader ('''if you have it already installed'''):
#**Open the Adobe Reader program from your Programs list
#**Click Help > Check for Updates
#**Follow the prompts for updating
#**If this method works for you, skip the "Download complete installer" section below and proceed to "After the installation" below
#*Download complete installer ('''if you do NOT have Adobe Reader installed'''):
#**SAVE the installer to your hard drive (save to your Desktop so that you can find it after the download). Exit/Close Firefox. Run the installer you just downloaded.
#**Use either of the links below:
#***https://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox ''(click on "Installing and updating Adobe Reader")''
#***''Also see Download link''': http://get.adobe.com/reader/otherversions/
#*After the installation, start Firefox and check your version again.
#'''Update the [[Managing the Flash plugin|Flash]] plugin''' to the latest version.
#*Download and SAVE to your Desktop so you can find the installer later
#*If you do not have the current version, click on the "Player Download Center" link on the "'''Download and information'''" or "'''Download Manual installers'''" below
#*After download is complete, exit Firefox
#*Click on the installer you just downloaded and install
#**Windows 7 and Vista: may need to right-click the installer and choose "Run as Administrator"
#*Start Firefox and check your version again or test the installation by going back to the download link below
#*'''Download and information''': http://www.adobe.com/software/flash/about/
#**Use Firefox to go to the above site to update the Firefox plugin (will also install plugin for most other browsers; except IE)
#**Use IE to go to the above site to update the IE ActiveX
#*'''Download Manual installers'''.
#**http://kb2.adobe.com/cps/191/tn_19166.html#main_ManualInstaller
#**Note separate links for:
#***Plugin for Firefox and most other browsers
#***ActiveX for IE
#'''Update the [[Java]] plugin''' to the latest version.
#*Download site: http://www.oracle.com/technetwork/java/javase/downloads/index.html (Java Platform: Download JRE)
#**'''''Be sure to un-check the Yahoo Toolbar option during the install if you do not want it installed.
#*Also see "Manual Update" in this article to update from the Java Control Panel in Windows Control Panel: http://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox#Updates
#* Removing old versions (if needed): http://www.java.com/en/download/faq/remove_olderversions.xml
#* Remove multiple Java Console extensions (if needed): http://kb.mozillazine.org/Firefox_:_FAQs_:_Install_Java#Multiple_Java_Console_extensions
#*Java Test: http://www.java.com/en/download/help/testvm.xml

"Another version of Creative Cloud desktop is currently running"

so I can't update CC, so I can't install fonts, so . . . etc. If CC is running, I don't see its icon not does it appear in "Force Quit".

Mr. Werner says that when I shut down my computer and restart, the currently installed version of CC loads.
So when I try to install/update the new version, I get a message saying that I have another version running.
So to install the new version, I have to find and close the current version. And that I could not do.
However: I finally stopped trying to use Finder to look for the CC app and used my eyeballs instead and found an "Uninstall Creative Cloud" program in Utilities. And I used it, and it worked, and now I was able to install the new version of the app. Roundabout but effective. If anyone else has my problem, give this a try.
Roger Downey

Another version of creative cloud is currently running... please quilt that instance and click retry

Hello....how do I disable the other version of CC to upload new PS AND AI....thank you

If you are on MAC Open Activity Monitor and check for Creative Cloud, it it Running Quit it
MAC HD /Applications/Utilities/Activity Monitor
If you are on Windows check in task manager
Ctrl + shift + Esc keys

"Another version of Creative Cloud desktop is currently running." Nope, it's not. Let me update!

I can't open the CC program to install Premiere for a work project. I have a CC membership. I need to udate, apparently, but I keep getting this error message. I have literally no other programs running. I can't open CC without update, and I can't even do that. I'm stuck. Help?

Hi Barn3398,
Please open task manager (ctrl+alt+delete) and go to processes tab.
There you should look for the process named CreativeCloud.exe. Select this process and then click on 'End Process'.
You can try to install the update now.
Thanks

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What is wrong since the latest updates of Creative Cloud ??
The upload is working fine but the Webpage is mostly not reachable and returns a SERVER error.

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In my synced folder on the iMac, the files are marked with the green v whats means, the file is synced withe the cloud.
Our system is not overloaded, I hev tested it with other dropbox and other cloud sites.

Error 86 another version of creative cloud is running. But I can't find it?

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