Error -9672 When Printing

I am trying to add an HP PhotoSmart All-in-One C3180 printer that is connected to my Aiprort Extreme. It will show up in the Printer Set-up utility, but when I click on Add it returns an erro -9672. I can connect the printer to the USB on the MacBook and everything works just fine.
Is there a step that I am missing?

Received response from HP:
Thank you for contacting HP Total Care. I Understand you are getting an
error 9672/ We normally see this error when customer try to install this
printer on a wireless network. If this is the case, please try the
following:
(If not, please let me know how you have the printer connected to the
computer)
The C3180 is not an HP supported networkable printer. HP supports this
printer "Full Functionality" USB direct connect from the printer to the
MAC. Apple supports "Print Only" functionality from the printer to the
airport.
HP released a print only driver last week that should resolve your
issue. Uninstall the HP software currently on your computer using the hp
uninstaller (Hard Drive > Applications > Hewlitt-Packard > HP
Uninstaller), then download and install the print only drivers from
HP.com. Once the software is installed, open the Printer Setup Utility
(Hard Drive > Applications > Utilities > Printer Setup Utility) and add
the printer.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ps-46799-2 &lc=en&cc=us&dlc=en&product=1146331&os=219&lang=en
If that fails try the workaround below.
Possible Workaround
As a work around for the C3100/C4100 units connected via USB to an
Airport base station try the following:
1. Install the software.
2. Quit the HP Setup Assistant.
3. Open the Printer Setup Utility and select the printer.
4. Change "Print Using" to the HP/Hewlitt-Packard and select the
Photosmart 1000 (P1000) and then click Add.
This should give basic print functionality only . This workaround is
offered on a non-supported "best effort" basis so if it doesn't work
they need to connect it directly to the computer.
5. If this works, you will have print only functionality. The HP setup
assistant will launch each time you restart your computer, you can
simply quit the program, or delete the setup assistant.
To delete it Click on Hard drive > Library > Preferences >
Hewlitt-Packard Preferences > and click and drag the
"com.hp.setupassistant.plist" file to the trash. Empty the trash.
Note: If you want to scan, you will need to uninstall the software, and
reinstall it. The printer will need to be directly connected USB from
the printer to the Mac.
message with the
results.
I want to use the scanner so I guess I will connect directly to the MacBook. Thanks for your help.

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